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pool price of breakfast, room service knocking on door at 8.30am,lack of information on hotel facilities.
Close to amenities i.e. supermarket We had to have a smoking room as original room booked had problem with lights in bathroom, told smoking room was only room available. No apology or compensation offered. Room offered was also much smaller than the room we booked and paid for. No slip mat in bath/shower room and no kettle available to make hot drinks in room. To be honest my partner and I were quite dissapointed as we expected more from a 4star hotel.
Poor hygene of the bathtub (found black molds around the borderline of the bathtub); bathroom door very rumorous, extremly limited space around the bed (could not access the bad from the window part of the wall), the frig in the room not functioning and had broken parts.
beds were comfortable. Staff friendly. breakfast poor. bathroom dirty - mould around the bath. Hotel too far out from city centre
The staff was really friendly and very helpful. Many German hotels will not speak english with you. The staff did a nice job in helping me out by speaking English with me. They made me feel very comfortable. I would stay at the hotel again and have recommended it to many teacher friends. Not a thing this was the most perfect hotel I have stayed in since I have been in Germany
Breakfast Smell of cigarette smoke in the rooms
pleasant staff big room good breakfast swimming pool and sauna internet access expensive
Very good restaurant food. Very friendly staff. The sauna was not open. There was little choice for vegetarians at the breakfast. The area around the hotel was not very nice. After reading the reviews I expected the hotel to be closer to the city centre.
Good service buffet, a bar in the foyer opened till very late evening hours. Having a kettle facility in the room would be nice, more english chanels too. We cant really say anything negative about the hotel, just as per our experience, this one is rather "good" 3* class (swimming pool makes it up 4?)! We very enjoyed our w/e in Koln ;o)
Very nice, friendly, price worthy and clean hotel near Koelnmesse. Breakfast was very compleet. The hotel room are very nice but static. So for a romantic trip you should bring allong some candles.
located in calm residence area, modern furniture, not far from public transport
simplistic lack of detail - unpainted concrete walls - painted concrete floor. Looks like some eastern block structure from the 70's Location- in the middle of a getto
great breakfast the double bed is combined with two beds not to convinient for couples
business trip (interzum) very basic
All round great after the places i'd been beforehand! Language barriers but this is to he expected of course
the bar n/a
the good restaurant the pellows in the bed are too soft ( no support )
evetrything was OK
The hotel was convenient for the tram into cologne and to the exhibition centre. breakfast was very good and the staff were very helpful and efficient.the room was very large and clean with a very large bed.we will book this hotel again when visiting cologne. It was a little conjested at early breakfast due to business conferences even though the staff were very efficient.
The room That the bed linen and towels where not changed during my entire stay.
very clean, nice hotel. staff was excellent. breakfast was very good. paying for parking, further from city center than anticipated
Close to the motorway, ideal for bussines outside Cologne.
complaisant staff Restaurant services - long waiting time.
none -low quality for money . - bad breakfast service(People were drinking coffe from soup bowls) . - far away from center. - not very clean rooms
New building, so verey clean, No kettle in room, no bath tubs only showers, very small t.v's, 5 euro charge to use their underground car park, internet use is very expensive
It was close to the Koelnmesse. Breakfast was good. Lacking possibility to hear classical music in room. Use of WiFi access to internet should be free (included in room price).
convenient location for trade fair
Conveniently located close to main exhibition hall. Hotel had changed it's name from Promodo and I had not been advised of this !
It is close to the fair ground
Does what it says on the tin. Very comfortable beds. In the process of renovation so looked shabby from outside
Close to Koln Messe
Clean room, nice staff, good breakfast, short distance to Köln messe. OK value for money
Quite friendly staff on reception, good breakfast offer Noisy location, no net connection in rooms, small room with cheap furniture, small breakfast room. They did not accept credit cards, I had to pay by cash (230 EUR total for 2 nights). The worst hotel which I stayed in last 3 years.
Staff very friendly and helpful. Breakfast was an immense variety of choice and very nice. Car parking very secure. The rooms need redecorating as they could do with an update.
The fact that there was no reservation at the hotel (even though I received tons of emails and reminders about the reservation) and they had no rooms available! This was a total disaster.
I liked the traditional German feel to the place, lots of wood and the coziness. The breakfast feels like a proper breakfast a German grandma would serve. The shower and bathroom are both tiny but efficient. I like that big windows/bay doors that open for fresh air. in a somewhat seedy area and is much nicer inside than it appears from the outside. I will likely stay here again in the future.
small singleroom , good bathroom, good braekfast
The staff were friendly and I enjoyed me stay. I eill use the hotel again. No
EVERYTHING.THE STAFF COULDN'T DO ENOUGH FOR US.THE ROOM VERY TRAD BUT LOVELY.THE BREAKFAST WAS AMAZING. -
Good location (Koelnmesse), good parkingspace, good breakfast
The staff were incredibly friendly, helpfu, and generous. The breakfast buffet was AMAZING--one of the best buffets we've seen in 15+ years of travelling. There was a wonderful selection of breads, fresh fruit and fruit salad, yogurts, cheeses, ham, cereals...truly, something for everyone with excellent quality and variety. The beds were very uncomfortable--very soft and flimsy pillows. It's a shame, because the room was otherwise fine--spotlessly clean, functional. But the beds made it really hard to sleep at night. For the location: outside the main center of the city and in an uninspiring part of town, but within just a few minutes of the metro stop, so it wasn't at all inconvenient or difficult to get into the city center very quickly.
Position , lowest rate for 4 star hotel . Very poor outside view on Hotels entrance, dirty windows , dirty carpet, smell , arogant staff , effectiv trick about "4 star".
the hotel is quiet, I had real home impression. Besides it's located only 3 tram stops from KolnMesse and tram trasfers are free for show time (fair ticket is necessary) rooms are not supplied with home slippers and WiFi internet access
The owners were very nice and the breakfast was exceptional. Fit for a king no
Great value for the price. breakfast is very delicious. Few english channels of tv and there is no vod - we easily got bored since we don't watch German tv. Internet is not free of charge.
It was a nice hotel. The rooms were large and the breakfast was included in the price of the room. Breakfast was a typical european breakfast with breads, cereal, fruit, scrambled eggs, sausage and bacon. A beer voucher was given to each member of our party for a complimentary beer in the hotel bar. The rooms had plenty of room for travelers with small children that need to setup a crib or extra bed. The hotel was about 2 or 3 blocks from the metro subway. The subway was the best way to get around the city and was very quick. 9.50 Euro for 5 people to ride the subway for 24 hours. Parking was also free at the hotel, it is not secure, but the parking lot is private and right in front of the front desk. The hotel was not close to any restaurants or attractions, you had to drive, take a taxi or subway to get to any of the attrations. The subway was very easy to use. Subway, 2 Min ride to Kolnarena, 7 min to new market, 9 min to Cathedral.
the fare for the internet was a little bit too high...
The rooms are big and comfortable, the staff is helpfull. The location is not so nice, looks like Suburbs
Excellent value for money
Friendly and helpful staff, felt welcoming, and the room was spacious and comfortable. Great.
Due to my bussiness being 20 countries every year, very rare I faced such very friendly staff, very clean bathroom, very quite location. my room's carpet was quite dirty. It was full with stains. Housekeeping has to check it regularly. Front Office has to inform the restaurant staff about whellchair using guests. On December 02nd,2006 I faced with a hotel guest who has got weelchair asked me ( he has thought that I am a hotel staff I guess ) somebody to assist him to take his full plate to his table. So I informed restaurant staff that somebody needs help. I met him just by chance!!!
It was very convenient location for the tye of trip of was taking. Didn't like the bedding, a little singl duvet on a double bed, and only one pillow available!!
Good position for fair business.Really 400 mt. from the North entrance of the Messe. Quiet and confortable. The moquette carpet of the room was in very bad conditions, very dirty.
Clean functional rooms Location in industrial area with no facilities
The atmosphere and the design of the hotel are excellent. I left my luggage in the morning, there was some confusion when I came to collect them... However they were retrieved eventually.
Although the hotel was very comfortable,the staff made my stay memorable.Well done! My only (small) comment,is that there were no facilities in my room to make coffee in the morning.However,by asking at reception,a very good cup of coffee was supplied.Thankyou!
Neatness and friendlyness. Not applicable.
free parking in front of the hotel, friendly staff noisy rooms
Helpful and accommodating staff. Second bed in suite could have been bigger
very nice hotel, close to the train and bus stations(2 minutes),nice and delicious breakfast, everything in here was good. very clean and comfortable. everything is good
The staff was wonderful, the breakfast was very good. Although the rooms were adequite and stylish. The bedding and pillows were not good quality and made sleeping a little difficult.
great location right next to the train station, catch the S train and you are in the city in 15 minutes, plus nice cheap secure parking at the hotel. Lovely breakfast room.
2 mins walk to the train station. very convenient.
The location was excellent with easy and reliable public transport into koln centre N/A
Helpful, friendly staff. Comfortable room. Very convenient for train into city centre. Good parking facilities.
Friendliness/helpfulness of the staff was super, especially reception! Great variety of buffet breakfast (even serving S.A. apples), the pastel-coloured towels were refreshing in the rooms and the public transport right around the corner
Very helpfull staff, quiet place, easy access to city center, nice dinner place in front. Single rooms could be bigger, but still cosy enough.
Staff friendly and helpful. Breakfast was good with a wide choice. Ideal location for catching the train to Cologne. No tea/coffee facilities in the bedrooms. As we were meeting family and friends it would have been nice to have a larger lounge area. However we all had an extended breakfast in the dining room which was not a problem.
Nice breakfast. Hotel is very close to S-bahn station.
Clean room, great location - near S-Bahn and Messe Koeln, very good wired Internet. All in all, it's a very good deal for a business traveller... For leisure trips might not be the best choice... Bathroom curtain smelled a bit, they should change them to plastic ones or something...
The apartment I stayed in was very modern, clean and comfortable. Just 3 miles by car to the Messe. Tram station 5 mins walk away was only 3 stops from the Messe and 4 stops from central station. No bars or restaurants in walking distance so you have to be prepared to travel.
Very nice apartment with kitchen and modern facilities.Close to s bahn.Good for business people who nedd to be near the Cologne Show
Clean nice rooms more info as maps & brochures
Great place for stop over overnight. Clean, modern, nice, mini kitchen installed, 10 min. drive to the old town. Nice staff, great price. Had to prepare breakfast by myself... :)
Very nice modern rooms, everything very clean. Free parking. too many rules notes around the room. Also, surcharge for late arrival was a surprise - it was on booking.com but it's not standard practice so didn't notice the 'small print'.
This was a well appointed studio apartment type accommodation which was very clean with good modern furnishings and a mini kitchen. The place was well managed. Monica, the owner, was helpful and spoke English. A train station was near by with a free car park convenient for Koln and Dusseldorf.
out of season, it would be incredibly good value it turned out I was staying during high season - I didn't realise until I arrived that there are three different rates, out of season, in season and between seasons, and the in season rate is quite expensive.
One thing not mentioned is the fact that there is no lift.
Great value for money, good Internet connection in the lobby, pleasant rooms, quiet area and nice staff. I cannot think of a really bad thing about this hotel.
Comfortable clean room. Breakfast selection good.Reception staff helpful.Opportunity to extend our check out time by 2 hours at no cost.
as i did not spend many time in the hote itself, can not make a point of what i did like. i was choosing this hotel because it was for reasonable price and seemed to be clean. from this point of view it was a good choise. i used to work for this hotel brand many years ago( München)so , i was thinking this brand speeks for itself. sadly, i was wrong. very,very poor service( they made me to carry my own bed stuff upstairs & make my bed) & poor breakfast and dirty tables.
generally clean and tidy and efficient on the reception
competent friendly staff drinks expensive
long time for breakfast no map of the city
Everything except hospitality of your receptionists.
The rooms were clean. The staff were friendly and helpful. It is located in a quiet area. Koln is a short drive away.
It was good
Very friendly helpful staff
They are really kind people... No too close to city center.
Clean, with helpful friendly staff
It,s a lovley hotel far enough away from the city fort he hussel and busell but close enough to enjoy the views on the way in to the city
The room was very clean and tidy. The bathroom and shower were excellent. Tea and coffee making facilities, Trouser Press and airconditioning and Iron were not available in the room.
Very friendly staff. Within walking distance of small supermarket and train station. Children's playground near by. Hard to find at first without a GPS! Signs described in the driving directions didn't seem to exist, but we found it in the end!
The privacy - nobody bothered you - come and go as you please. Personally - the climb to the 3rd floor - I am bad on my legs.
Tea and coffee in the room, clean bathroom, every day cleaning of the room is good. 2 km from Claudius Terme, not far from Kolner Zoo. Penny Markt near the hotel. Rooms has thin walls, every noise is heard. Breakfast not very good, poor menu. I had room on 3rd floor, with heavy bag it's not comfprtable. Near the hotel is bell tower and the bells ringing often. Hard to find the hotel first time.
Reasonable price and comfort, quiet place, near Kolnmesse A bit smell of smoke (curtains)
Melanie at the front desk was amazingly helpful! She was extremely nice and accommodated all of our needs! The hotel staff really were friendly!
price vs. quality very good bathroom a bit small
Nice clean room, helpful staff. The attached restaurant was a plus as we arrived much later than anticipated and did not fancy having to hunt for somewhere to eat! Small bathroom, but we have seen much worse.
Cleaniess, friendly staff Too far away from Cologne city center, including the transportation costs, it is not cheap any more
the help of the staff very good Showers were very small
Really friendly staff. They made our time their lovely! I would definitely stay there again. Housekeeping wasn't perfect - forgetting to fill soap, or forgetting to provide a bath mat. Just a few little things (that don't really matter).
The hotel is very clean and comfortable with stylish decor. It is in a nice location on a quiet residential street, north of the city centre (it's easy to catch the strassenbahn into the centre). There is an Aldi just round the corner which is very handy if you opt for the suite with kitchenette. The staff are very helpful and welcoming. The restaurant attached to the hotel serves delicious Italian food at a very reasonable price. This was our second stay in the hotel and we would definitely go back. It's a home away from home!
Quietness and free car park. First room was used and completely unclean, with the hotel apparently empty. We've requested another one and receptionist did not seem very happy with that request. Very far away from anywhere in Koln or Leverkusen.
great staff, comfortable Difficult to find
The hotel is quite cheap.
staff dirty.old.dirty carpets.small bathroom
Not alot Mostly everything
Tasty breakfast and friendly staff.
- no parking space - non-english speaking staff
The personnel was very warm and helpful. The balcony was in bad condition and the room quite small for 2 persons. Nevertheless, the bathroom was renovated and clean.