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Staff was very helpful NA
Have stay in many 5 star hotels around the world. The service, in the breakfast restaurant, was the best we ever had. World-class!
The staff at the hotel was very courteous and helpful.
Just what you would expect from a 5 star, very enjoyable stay
The room was the largest hotel room I've ever been in! It was well maintained and the hotel staff made us feel like important guests.
Excellent location, central for all eventualities, big rooms and a quiet hotel, knowledgeable staff.
The location and everything about the hotel Overcharge on Garage
Great staff, excellent breakfast, good location!
An excellent breakfast The decor was more suited to a hotel from the
Our stay was very pleasant, the spa is great, very good breakfast, hotel staff is helpful and nice. Only it was very hot in the room, though the heating was off.
Excellent breakfast, great location, nice atmosphere. After cleaning the room the cleaners left the window open, so after 6 hours with zero degrees the rooms were quite cold. A little expensive in the bar.
Very central location with excellent facilities
We ( Family of four) liked the friendly atmosphere, the location (in the shopping area), the swimming pool and the excellent breakfast. We recommend it for Berlin. The best.
Location location location! The breakfast was very good too. The staff is very helpful and professional. We stayed there for 3 nights and then came back a week later for an additional 2 nights. The first stay has no problem. However, during the last stay, my son had some bug bites on his back. He actually caught a spider crawling in his bed. Well......overall, the hotel is very clean.
Although I made the regular reservation the hotel charged 25% from my visa upfront - a month prior to my arrival and they didn't have records for that. Fortunately, I had all printouts with me so they agree to deduct it from my total- not much but 100€ is always the 100€. This happened first time with Booking.com reservations. So please better check your card charges carefully.
the location is very good the staff was very nice. it is a good choice for being able to see the city easily.
Nice hotel, nice staff, nice service, nice room, very good breakfast, location good for shopping and Christmas markets. Can recommend to everybody. it was 100% good stay!
The hotel is placed right in the middle of everything and yet no street noise during our stay. The hotel room was well-equiped with everything you could expect. The breakfast buffet was excellent!! If you are more than 1,80 metres high you will have troubles taking a shower (standing in the bath tub).
excelant location for christmas markets, great breakfast, very friendly efficent staff, lovley relaxing pool.
Position of Hotel, decent restaurant with good prices - surprisingly quiet for a city centre hotel, rooms good, though a twin room would benefit with separate beds- excellant air conditioning system. No Concierge, bar closing early, Berlin is a lively city and shutting bars at 2.0am was not such a good move, considering most clubs are open till 3 or 4am - or at least having someone available to act as a night waiter on Friday / Saturday nights. Breakfast on Sunday would be better if taken in the Restaurant, the conservatory gets far too warm.
Service was excelleny, and staff courteous and helpful. Nothing
Room so comfortable. Spa and pool exceptional. Love the library and evening view. Staff excellent at all levels. Best thing about our trip to Berlin was the Waldorf. Nothing
Everything - ambience, music, coffee shop, restaurant, bar + DJ's nightly, view over the park and zoo, the room - what a great hotel. Nothing!
Beautifully and thoughtfully designed rooms. Incredibly friendly staff. Thousands of nice small touches that just make you believe in the magic of hospitality again. Perfectly matching the overall Berlin experience. The only thing I didn't like is that we couldn't stay longer.
Very good situated in center of Berlin, Easy to reach most of the tourist attractions in the city. Good value for the money
excellent location.friendly staff.nothing to complain about
Friendly staff; 24 hour reception;functional but comfortable and had a secure feeling about it.
We have stayed at the Berliner Hof before and think the facilities are exellent, so is the location. We couldn't fault anything
Fantastic location, next to Europa Center - a couple of minutes walk to the Zoo Garten s/u Bahn Station. I was surprised with the size of my room - it was really large and spacious and had a balcony - which not all of the rooms have. Everyday cleaning and helpful staff - we got some important and very accurate informations on the city tours at the reception. I can't understand why it's so family-friendly.. We have to ask twice for an electric kettle to the room - this is a thing you really need when travelling with child. After checking out and leaving our staff for a few hours - when we got back it turned out there was no "mother and baby" room in a hotel. But then the reception staff acted really great - they offered us a key to an empty room which normally was waiting for other guests. 12 eur - this is a price for the breakfast - quite high as the breakfast was avarage - nothing special...
Location was perfect Outside noise of an extraction conditioner of the new building next door was a problem when opening the balcony door and window
The breakfasts were generous and cheerfully served. The staff were helpful and informative.
position.breakfest.staff no aircondition
It was conveniant to the stations. Was very expensive for the standard of the room.Not much atmosphere.The room was not as described,The water for the shower was not always hot and changed from hot to cold during the shower.The location of the hotel was not amazing,the area had no character and you could have been in any city in europe.
very good location
Excellent standard and good location.
location is excellent, rooms are very comfortable, good hotel facilities
clean, friendly staff
The bed and pillows and quietness
A perfect location for my purposes; the room design and interieur; view (the zoo), friendly hotel staff. 24 Euro for breakfast is on the edge (compared with NH-Hotels in Berlin); "strange" smell near the lift on the 7th floor.
close to city centre-zoo etc I would reccomend the hotel for kids policy / special offer also helps
The hotel eas close to downtown. Breakfast expensive
Very nice and calm atmosphere. Friendly and helpful staff. Very nice room the wiev over Tiergaten/Zoo was extremely nice. Because of its location its very easy to acces the town both as a pedestrian as well as by car and by public transportation.
Breakfast was perfect Several seminars were in hotel simultaneously. Crowdy.
I liked very much my big clean room with the window overlooking the church. Liked very much the attitude of the staff, their frienliness and amability. There was not.
The location is great and the breakfast good.
Location was excellent
The hospitality of the staff. The room was smoking one, for me as a non-smoker it caused problems.
Its location is excellent. Free internet was very handy. As we had to leave before breakfast (7am) on the morning of departure, we asked the day before if we could just get something small before we left or to take with us. Our request was not appreciated or taken on board at all. We were told it had to be prepared which is fair enough but we would have been happy with some fruit even.