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Location and staff. both terrific.
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Location. Next to main train station and river. None
very nice location
location, good restaurant downstairs
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Location is perfect. Close to the station, the shops and business centers.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
We loved our dinner at the hotel seafood restaurant.
centrally located no
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
Friendly and proffessional staff, hotel location and excellent service no
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
Very good location. Superior double room big enough & comfortable,very good breakfast,
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Very good breakfast a bit run down and expensive for value
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Excellant location and staff very helpful and friendly.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
The location of the hotel was perfect.
Location and excellent breakfast Too noisy in the street side rooms
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Great little hotel in a great location.
yes, it`s expensive but the hotel is pure class.
It's in the middle of the city. For this high room price, the breakfast should be included!
Attitude of staff, room layout, amenities.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
The friendliness of the staff and the birthday card, champagne.
rooms and service decoration
I like fitness,eating,room service. I like every things in this hotel.
Seen many nice hotels and this is one of the best.
Extremely helpful and friendly reception staff
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
good location and simple
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
Excellent location, friendly staff, basic but nice breakfast.
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
The clean rooms and the minimalistic decoration.
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
Location; staff was helpful; computer was available Noisy room right off the street; beds need a lighter sheet in addition to the provided heavier comforter; room safes did not work with the given instructions
The Alexander Hotel is in a very convenient location. It is easily walkable from the main train station, and is midway between two major tram stop. It is located right on one of the main nightlife streets and I was not bothered by excessive noise during my stay. The room I had did not have a tub, only a shower stall. This was adequate for my short stay, but could be a problem for a longer stay.
Its location, comfort, cleanliness, responsiveness of the staff, simplicity, price. Step outside the hotel and you have lots of bars, restaurants and cafes to choose from. Within short walking distance of all the attractions of Zürich. It was noisy outside, gave a bit of discomfort and cost me some sleep. But I think that is what one should expect when staying at a hotel on Niederdorf Strasse.
Excelent location with 4 star service
good breakfast, excellent location staff could be nicer
location, close to the central station, very convenient. reception ladies are kind of cold.
Location is ok, a few minutes walk to city center and main train station. Room was were noisy (restaurant/bars just below the room's window). Service is poor, I have booked a shuttle bus to the airport, payed the hotel and they forgot to book it! They did not call me a taxi or offered any help (I had a flight to catch!), Only mentioned the train station is not far away... and that I could catch a taxi outside (yeah, right, at 8am in the middle of a shopping street). I have barely managed to get to the airport on time, and had to carry by hand 2 suitcases all the way to the train.
Check-in procedure was very simple and the staff were very friendly. large comfortable room and nice breakfast.
very central position it was a bit noisy
The location is great for access to pretty much everything. Niederdorfstrasse is a buzzing hive of activity at night, loads of night clubs bars and restaraunts. Forget taking a car into this area, very minimal parking. The station is 5-10 mins walk and within very easy walking distance. Niederdorfstrasse is great for the buzz - but it keeps buzzing till 5.00 am ( even on the Wednesday & Thursday nights that we stayed). I was working throughout our stay so I was pleased to come home for a good nights sleep. Book a room at the back of the hotel if you can.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
convenient and very near to central station
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
Pleasent, quiet, Sympa, location, have been before
Very good located. Nice restaurant with good Swiss cheese specialities. Noise from hall.
The staff at the front desk, restaurant and housekeeping. n/a
The friendliness of the staff at the front office and cleanliness of the rooms was excellent . Also, the information available at the reception is excellent. The lift cleanliness and space need to be improved
The Location The Staff were very friendly & helpful ( at the front desk & in the breakfast room) The beds were very comfortable & the bathroom was very clean & nice. Lack of Air Conditioning It was very hot & muggy & not real comfortable temperature wise for sleeping
friendly and fact I was able to keep room until 13h - good because I was running the marathon single room bit small - and noise from bolier next to bathroom.
Location, fair price and room choice (upper floor, large terrace with view of Zürich). Breakfast was not as good as I remembered. ....croissant was gone by 0930hrs. However, breakfast room still quaint.
The breakfast was excellent with a fine selection of food. The bed was wonderful - the poufs and pillows were amazing. There is a restaurant located with this hotel and unfortunately the smell from fondues/raclettes wafted up into the rooms and was not appreciated. Also, it would be good to have individually wrapped soaps - especially for the sink area. The bulk soap didn't "seem Swiss".
Friendly staff and convenient, central location My room faced the street and there was late-night noise in the street.
location location location no aircondision and the summer in yurich is hotttttttttt
Location. Vey clean. Quite despite being in center of town. No own parking. The public parkings was also a hassle and expensive.
very bad smell in lift.reception is very roud .breakfast is very poor.all over this hotel is only locationwise good otherwise services are vey bad.next time we will not stay. not value for money.its very costly and services are null
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
excellent staff, very clean, everybody trying to make you feel good
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
Very friendly and helpful staff. Excellent location.
Great hotel for visiting Zurich. The staff are welcoming and friendly, the rooms comfortable and the location unbeatable
location - style
Very clean! Staff was very pleasant and overall the accommodations were new and felts very nice. The room was a little small, but for a single person it was plenty large enough.
Clean tidy & central Reception & stairs smelt of cooked cheese.
The location is great, really in donwtown and with good value for money.
Helpful staff, great location, very clean & orderly, reasonable price, quiet room, good restaurant no problems
The room was clean and functionalthe hotel was close to activities and close enough to the railwAy station to roll your bags by foot
location, simple and convenient not really
The hotel restaurant was outstanding. Great Swiss specialties - but make a reservation. We did not get timely house cleaning on one day.
Location is excellent. The room was very nice. The hotel restaurant did not appeal to our tastes but there are plenty other restaurants around. It's too expencive for the level of the hotel, but that, I guess, goes for almost everything in Zurich.
Location, close to train station and shopping area
The friendleness of the staff.
ten minutes from the railway station 10 mins from shopping & museums and 3 minutes from restaurants It was quite noisy outside our room (307) on Saturday night, but it was quiet on Sunday night.
Very helpful staff. We were able to get into our rooms early after overnight flight. The weather was quite warm for late May and the room was too hot. It should be air-conditioned.
quite fresh, renovated room and bathroom it is situated nearby a very noisy street with heavy traffic
Very small room, but clean.
The room was very clean and well decorated. I had a double bed even if I was a sole client. Bathroom was also clean and has a normal size. The breakfast room is impressive with his wonderfull view on the street. Check in and check out is done quickly. Hotel located at 5 minutes of the main train station and closed to the old town where you have many restaurants. There was no plug in the (my) bathroom, so no possibility to use an electric razor.
I loved that our room had a closet so I could hang nicer clothes. Also, there were 3 hooks right by my bed. I loved that it had free wi-fi and a mini bar in case you were too tired to leave for drinks or snacks.
Location is beauteful. Breakfast was poor.
Centrally located and close to the central station.
The friendliness & help given by the staff No
Very convenient location. Good value for money. Pleasant. N/A
Attractive hotel and room, good location, breakfast was incuded
good location, reasonably quiet, breakfast included, during check-in clerk recommended better alternative deal; very clean; very professional restaurant was closed Sat & Sun evenings--suprise. No coffee in room or available from the kitchen as room service. Front desk is not open until 7:30am to check out for an early departure--surprise.
breakfast is delicious...and a lot!! I like that. my room doesn't have coffee...
The room was rather "big" and the situation of the hotel is suitable for visiting in the town. The existence of the refrigerator in the room was a good thing.
Friendly staff and correct comfort in the heart of the city Mattress and pillow not very comfortable...
The rooms were really clean. The beds were comfortable. The room facilities were great. Most importantly the staff were friendly and very helpful, particularly as I needed to book extra nights. They went out of their way to assist me. There was nothing that I didn't like apart from there being no ironing facility in the main building which meant I had to go to the second building.
Very friendly reception staff. Walking distance to the rail station and the city. Not clear from site that bedrooms are located in more than one building. Necessary to walk on the pavement ( rain or shine) to go to another building for breakfast. Umbrellas should be provided in the foyers. Restaurant closed at the week-end.
location, easy access to all tourist attractions and central station lack of air conditioning
Nice hotel, perfect for visiting the city. Excellent breakfast. Spacious and clean room.Only a very small imperfection: in the bathroom there is not a shower floor and the water wets the entire surface. Nothing
Quiet, good location, good value for money
They have a luggage depot for after you check out. The internet connection in the lounge was fast. I enjoyed the breakfast (simple but quick). No internet access in the rooms.
well situated at the border of old city very close to the main railway station, neat, clean and quiet though a bit minimalist What's negative is all about service, from the young fellow at reception desk for check-in who takes a lot of time to unpack his own bag when client's waiting for him to finish, to the chamber maids who have unpacked a gift box clearly wrapped as such, forgotten 10 mns in the room after check out. Back to my room for taking this forgotten parcel, I've found the said room service with the items present into the gift-box physically in maids' hands and pockets.
Clean, efficient, comfortable & quiet. Ideal location for our purpose - 5 mins. from railway station. No up-front charges. No bad points as such - just seemed a bit overpriced for basic room facilities and simple breakfast.
The personnel is very friendly. It's possible to leave your baggage in a special locked room in case you have a late train/plane and want to walk around the city. The location is very good (apprx. 7 min to the railway station and to the main shopping avenue). Free wi-fi.
Good access to train/bus stations and Coop Too basic in particular for women
close to central train station and attractions. easy to reach.
Basic, clean and central No internet access in room, only in the common launch.
Very good position, friendly staff, good value for money Noisy and hot in summer. Rooms need air condition.
Walking distance from railway station
Friendly staff, excellent location No wifi in rooms, only in public areas Need to leave keys on the lobby
Single room was rather spacious and much better than I expected. Hotel is near to train station which is another big plus. Kinda confusing when it came to breakfast time. You basically sit down and they serve the breakfast (ie bread & coffee only) to you. Not ideal when you are rushing for time and the whole place is full of guests.