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Very good concierge service. Good location. Very poor internet service, extremely slow. Receptions Staff were robotic, no smiles or friendly conversation,would only scripted responses.Twice were given rooms already occupied and twice were locked out of our room - Staff response - that is the way it is: this gives rise to room security.
Room was upgraded due to my hotel membership status. The space in front of reception is not enough as hotel capacity. The time I checked in, so crowded due to some conferences.
The best thing is that the hotel is just across the street from the Train to the airport. No need for a Taxi from the airport or inside the city. The hotel is near the old city and one can walk everywhere.
excellent hotel great location friendly staff food excellent will be back
Location was fabulous for several reasons. Right across the street from CAT train to airport. Can check bags there. Walkable to everywhere: Museums, Spanish Riding School, winter palaces, St Stephen's Cathedral even Belvedere. Rooms were clean and beds comfortable. Concierge helpful. nothing
Everything, I am going back on september 21st for 2 more nights. I would desperately like to stay there 3 additional nights the 18th,19th and 20th. Absolutely nothing
Internet service should be free like most other hotels I stay at. Even 3 star hotels I stayed at provided it for free. Or at least it should be cheaper. Never stayed in a hotel that charges any TV channels you watch, even regular TV, not just special hotel channels.
closeness to the city airport train and town centre. cheerful room and a helpful staff, excellent breakfast.
Everyting was great Internet was expensive
Location of the hotel, near the CAT station. Convenient to center etc. Staff in reception very serviceminded. Internet should be included in price. Big minus for extra charge of internet! Twin bed - would have prefered double!!
Proximity to the airport train and St Stephan's Lack of dedicated information desk and tourist information
We were upgraded to a park suite as the hotel was full for the nights we were there, it was a wonderful surprise and made our holiday incredibly special. Loved the toppers on the matresses too! Didnt want to leave! Overpriced breakfasts and gift stores within the hotel
don't block 150% of price on my card , bar champion working till 23.
Extremely friendly and attentive staff--the cleaning staff was especially accommodating to our needs and schedules. The "at your service" staff was also patient, as I had problems with credit card authorization. Everything worked out fine and the staff made us feel very welcome. Also the location of the hotel is perfect. A short walk from the center of Stephansplatz, all the while feeling a bit isolated from the crowds. My first meal in the hotel lobby seating area was a bit less-than- Marriott standards in my opinion. I had ordered a chicken burger with fries with apple struedel for dessert. Unfortunately, all 3 parts of my meal were only warm and tasted a bit old. The apple struedel was also not fresh.
the location of the hotel is perfect, food
Hotel is excellent, very comfortable beds. We had the room with join door to the next room. It was very good audibility. We could hear everything what was doing in the next room. And they I suppose as well.
Lovely room, nice gym and swimmingpool area. Good breakfast, although better on 1st floor than in the executive lounge Quite small bathroom for a junior suite
Nothing spesial Nothing
King size bed. Pretty good location -fairly central. No tea/coffee machine. No breakfast included. Room basic and bathroom small -no seperate shower. Basic and far too expensive for what it is.
The service in the breakfast restaurant is very good. The people in the reception need to be trained more in helping the guest.
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
nice bed pay for internet, no swimmingpool
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
I like the building, the room, staff, location the food, the things from my bar, TV stations
i would like the in room menu to be a bit more international,i found it abit restricting.it was more austrian though understandable loved everything absolutely
the peace and quite and politeness of the staff.
Everybody from the staff was very helpful and caring n/a
Room balcony and view. Location; close to tube and historic centre. Wi-fi fast connection.Warm welcome as newly-married couple. Quality of breakfast. Double bed was actually two single beds with two matresses and two quilts. Breakfast was the same for 5 days. WC in diffetent room than the bathroom. Elevators were pretty small. There was a lot of noise room was pretty noisy on Saturday night due to the restaurant in the above floor.
Great location, very friendly and helpful staff, clean and comfortable rooms (although rather tiny), speedy wi-fi, welcome plate of pralines.
fabulous views from the balconies
excellent, spacious room, with a good view over the city park.Nice room service and good food in restaurant Schick.
Airconditioning very noisy, even on slowest fan setting
Fantastic view as it is one of the tallest building around, right next to Stadt park and a quick walk from downtown. Small rooms, but nice and clean. No iron was available in the room. I had to go to the hotel supply room to iron my clothes after calling to the front desk to be let in. Not a huge deal but annoying.
Position, big room, No bar
Not too far from centre Very poor breakfast, very small restaurant, had to wait to find table some mornings. Room smelled of kitchen odours and bathroom smelled toilet odours. Housekeeping did not regularly provide toiletries.The "suite" had very poor lighting and needs refurbishing
Central location; good--sized comfortable room ; full--sized bath +shower Entrance to lift ----one has to walk through some kind of ( short) passage --way
we loved our room and the location was perfect. we also enjoyed the atrium and breadfast
The stuff replied the question very quick. I and my wife liked the kindness of their attitude. The breakfast was so rich that we enjoyed very much. Everyday we found 2-3 small pieces of chocolate cake put on a dish on the desk which supprised us. It is a nice hotel with warm atmosphere. We don't like smoke. Peoples sitting in the lobby were alowed to smoke. It made us sick.
Location, friendly staff and historical building No
Location, charm(very Austrian),excellent breakfast, good dining room (service and food),appropriate room decor, pleasant staff, very nice courtyard. Nothing
This is a lovely hotel in a prime location. The hotel itself is beautiful, spotless, every bit a luxury experience. Our party had both an apartment with two separate bedrooms, as well as an exquisite double room. The breakfast was excellent, hotel staff was very helpful and arranged dinner for us at a nearby restaurant. Would recommend this hotel highly!
Excellent location close to the Stephansdom. Charming atmosphere in this old and beautiful hotel. The decoration is perfect.
Location, well-designed rooms, service, historical ambiance There were times when I smelled cigarette smoke in my room from other rooms or the hall. The windows could be better child-proofed.
The location of the hotel near the shopping center and the best restaurants for traditional food are very close. The staff are very friendly and helpful The hotel have two types of rooms for the same rate one is small and old and the second one is modern and large and it is very nice and I found that by chance.
One of the best hotels I've ever stayed in. Beautiful, perfect central location, great staff, fabulous breakfast, gorgeous room, everything is walking distance!!! I shall return, for sure.
Staff was excellent, helpful and friendly. Location fantastic. Pleasant to spend time in bar. Would stay again. In fact, planning to... Maybe this is just personal preference -- but I found their foam mattress to be incredibly hard and uncomfortable. So, it affected my sleeep.
Its location and its staff. Were I a magician, I'd improve their wireless, which has already made great strides. And I'd put a vending machine in the laundry to buy small quantities of detergent, since the groceries around sell family-sized quantities. But it's still really nice.
good location. large room, it's better to use this in many people travel case. my car was too big to enter the parking so that my car is box size VAN. but
All except bed linen During my stay there was no change of bed linen
A little bit overpriced.
The hotel was conviently located near St. Stephen's cathedral on a quiet street. And the hotel staff was helpful in calling a taxi. The hotel was not clean. Our feet got black from walking barefoot on the floors. The remote control to the TV was grimy and there was a lot of dust. The bathroom did appear clean. The light was out in the toilet closet so we had to leave the door open so we could see. The TV in the living room didn't work and the Internet on te bedroom TV didn't work, but did work on the laptop we brought.
The appartement was nice and clean and the staff was very friendly and waited for us untill late (we had a very late arrival). The appartement was too warm. It is not necessary while we where out almost all day and sleeping in a warm room is not pleasant. So we just down almost every heating.
quiet,clean,always staff on premises, central location,restaurants nearby, transportation accessible, decoration simple elegance
The hotel was in a great location,
absence of airco
The site is perfect. Near St. Stefan Cathedral and 7 minutes walk to Opera house, etc. No airconditioning, poor view from the window, one very nice and friendly staff, but the other one was not, etc.
Very helpful staff Fabulous location Very comfortable accommodation and great set up with kids
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.
Perfect-large Room. Near the Underground Station. Very nice neighborhood The Continental breakfast included is rather poor. The optional buffet is satisfactory
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Very large and comfortable rooms I have been here in the hotel 4 times before. All times before the staff has asked if I prefer continental breakfast or buffet(the different price between them). Last time maximum price has been included into the bill without asking
Location at the very center, two large rooms' apartment, kitchen corner with microwave, cleanness, although hotel was fully booked during my stay i didn't hear any noises neither from the neighbors nor the street, and buffet breakfast was delicious. Especially I would like to mention the most helpful, polite, attentive and efficient staff at he reception. Really enjoyed my stay there. furniture in the living room especially this blue leather couch a bit out of date and cheep looking (but that's really nothing comparing to all the good things there)
big suite dry air
Very comfortable rooms; cleanliness of the hotel. Friendly staff. The shower was not very comfortable to use because of low slanted ceiling (the suite was on the roof level), and me being 6'2 in height.:) The included breakfast was a let down. Only thing you could have was juices and bread with butter or jam. You had to pay for the buffet breakfast if you wanted more. There was a very good kiosk right outside the stadtpark subway station selling very tasty hot dogs, which we used more than once.
Very good location, just few speps from Stadtpark U-bahn station and 10-15 minutes from Opera by walk. Very friendly staff at reception. Big rooms with aircondition and mini kitchen. Spar supermarket is next to the hotel.
Very quite and close to downtown I have got just 1 bottle of mineral water from room fridge but only at home checking my invoice I have seen they have charged me 2 bottles. (My fault don't check before paying)
only location breakfast was poor, one period on table was not food, call for crew was needed. Friend has broken shower. No shampoo in bathroom
Perfect location No
The location is excellent. Apartment 8 was roomy. An apartment for four was equiped with only three chairs in the kitchen. The CD player did not work. The curtains were thin with a walkway immediately outside. The covers on the bed were the worst I have experienced anywhere in Europe. I booked for a short-stay hotel, but the apartment was never cleaned and then we were charged a cleaning fee! This was explained as a "holiday home" custom, but that is not what I booked.
Good location and value. Staff were friendly and very helpful
Very poor staffing on reception. I needed to book a taxi at 18.30 but there was no one on reception to help. I was checking out at 6.30 but there was no one to check me out. Onl that ne of our party was staying until midday we would have had to leave without checking out.....through no fault of ours
The apartment was very spacious and comfortable for four people. The location was superb! The biggest problem was that there was no air conditioning so we had to leave the windows open at night for ventilation. The proved to be noisy at times.
Nothing special. It is just close to the center. How can it be that this hotel is a 4 stars hotel?
Clean, comfortable room. Friendly staff. Great location. Breakfasts were good.
Proximity to everything Vienna has to offer bathroom
The buffet breakfast and location Carpeting old and worn
Place - website didnot inform about the terrible noise caused by S-bahn trains which leav the tunnel directly in front of the hotel. And I also think that there should be no smokig allowed during breakfest time and that this shloud also apply to the hotel´s stuff
Very clean It is next to an S-bahn station. It make a very loud noise so we couldn't sleep very well. I am not sure why is it 3 star.
good location, reasonable price, near the train station only cross the road, close to city center just 15 minutes to go on foot to the Stephanplaz, friendly staff I shocked when I get in the room, too small room with too high ceiling I feel it like a jail, the TV mounted in 3 meter height on the wall, the bathroom so small if your weight more than 90Kg you will face problem to utilize the bathroom.No A/C, Room too noisy from trains at day and night, The carpet in my "non-smoking" smelled too bad of stale tobacco smoke, No restaurant, only a bit sparse breakfast in too small place
The staff at reception had good English. The reception was open 24 hours. Hotel is right in front of a train line so if you're a light sleeper, you'll wake up early
The staff speak not bad English and are helpful to provide travelling information. Use of USB disk transferring/storing files is not available in their computer. Poor breakfast. No TV in the room
good location, 3 min walking to City Airport Train, fair price
Hotel has an excellent location if you will use the city train for the airport especially if Vienna is a stopover for you. Its got everything you need for a short stay.
The rooms were very clean and the hotel staff were very friendly and helpful. The location was good with shops and train nearby.
the large bathroom with spa-like tub
excellent location only few minutes from the centre, very nice personnel.