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Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Location was most suitable to our needs Freindly staff
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
convenience location Extra charge for everything. food is very expensive
Loved being in the middle of the action on Robson street & walking to all of the shops. I did not like the tiny bathrooms.
Great upgrade, the view of the City was great.
the view, the location, overpriced, hotel just generally need an update and some attention to detail if they're going to charge those rates.
The front desk was very helpful. Being on one of the upper floors was great for the limited view of the water.
The vibe and location is awesome! Nothing. All was great!
I'll come back to this hotel . Everything is
The staff was very friendly. The location was very nice. The view was amazing. Lots of noise. We could hear neighbors just talking and laughing until 2:30 in the morning. You can hear all the traffic and business noises. No information on simple things like ice machines or vending machines.
good location and great confort. Could do with wi-fi No wi-fi
The view was great, location was great and these made our stay perfect. The room was clean and maintained during our stay, the staff was courteous. All in all happy at the end.
Pinnacle is clearly an older hotel that has had a high style interior makeover. The lobby, cafe/bar and the guest rooms are all very stylish. For quite reasonable rates our room had harbor and convention center views. The room and bath were nicely appointed. Quality coffe was offered for the morning The exterior is lack luster and the elevators have not been upgraded and feel a bit rickety. Our room was a hallway away from the core and we could hear them on and off all night. All in all it out performed expectations.
The location is 2 blocks from the harbor, easy walk to convention center attractions as well as harbor walk to nearby Stanley park. The hotel, though very nice is showing its age, mostly in exterior architecture & room hallways. The pool/spa was a bit dirty and not very well lit. The lobby makes a great first impression but diminishes with interaction with the rest of the spaces...
Very nice and helpful staff. Awesome location. Nice lobby, restaurant/bar I booked a king but got a room with two twins (or two EXTREMELY small queens), bathroom wasn't very clean and bed and pillows were not very comfortable.
Excellent access to the cruise terminal. A very comfy environment. We walked and used public transportation to make our way about the city, staying 3 days and two nights. We had no negative experiences or observations.
1/ Location 2/ Friendly, helpful staff 3/ Great view from the breakfast room. 1/ Parking was a joke: expensive, very poorly laid out, difficult to find the way out and the way in. 2/ I found that $20 for a continental breakfast left me inclined to eat more than normal in an attempt to get my money's worth.
location Restauarnt tawdry: all furniture worn/torn, seriously in need of refurbishment. Security panels on doors and high-pressure door closers give impression of ongoing issues re security - perhaps unwarranted, but questionable.
Requested to change room due to the noise, The stuff found us a different room at 2 in the morning. Stayed a night on the 17th floor, the elevator sound was very loud through out the day and night. I couldn't fall asleep at all.
We stayed here while attending the Sea Wheeze festivities. We loved how close the location was to the convention center and the Stanley Park since that was where most of our weekend was spent. It was very nice stay. Would definitely stay here again.
The front desk staff were very friendly and helpful .the accommodations were only so so and paying $300 USD for a $100 room was a downer.
Great location, worth the extra money for the harbor view. Lots of great amenities, including use of the bikes because you are so close to the seawall and Stanley Park. Nice and friendly staff. TV often didn't work and had to restart it many times.
Proximity to harbor wall, Stanley Park, and Robson Street for all kinds of entertainment and diverse dining experiences. Rooms are spacious and parking is handy.
Rooms. Service. Location.
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Excellent furnishings. Nothing.
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
everything is close to this hotel ya expensive
closeness to downtown parking- get real. pool/gym need serious upgrade
Great hotel. Convenient location. Attentive Staff. Nothing.
The position was very good and the rooms confortable.
The excellent service, location in town, and the good food at the hotel restaurant
Well located. Staff at your service. Very nice room . Arrived at 11h30 pm and no food available since kitchen closed at 11pm. No appetizers available.
not enough desk space or staff at registration desk
inflexibility in check-out time
Well I did book room with a kingsize bed which I did not get.I did not make a fuss about it but if a request was specifically made, then it should be honored.
Perfect location downtown Vancouver, nice breakfastbuffet, friendly staff
The location was great both for the event that I attended and for the shopping locally.
Hotel staff were exceptionally helpful and friendly. Upgraded the room for a small fee and got early access to a suite, which was a lovely room. Due to a late flight they also allowed us access to the health club to grab a shower before heading to the airport, which was a nice touch. Bathroom was a bit small but perfectly adequate, otherwise everything was spot on.
Pool Beds Staff Location Restaurant Price Showers
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Best hotel for service and ambiance in Vancouver nothing
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.
Modern, clean, quiet and efficient
The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad
Beautiful hotel and location Restaurant is excellent Try to do a breakfast package. Well worth it.
Loved it all but found the staff to be extreemly friendly and helpful
cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!
It was a beautiful hotel and was reasonably priced.
The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.
Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.
The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world
I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide
The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.
Professional, helpful staff Clean room, no odours Too much noise in the small hours from Granville Street partiers Bed was too soft Small room, tight quarters
Staff curteous/friendly Handicapped had to enter hotel thru noisy pub
The location was convenient, staff was welcoming and helpful, breakfast on site for $18 for two, 20% off dinner in Irish pub on site, computer and printer in lobby for orintg our boarding passes, room was quiet at back, jacuzzi tub. Elevator broken so half off, great value at $67 plus tax. Walk up, but we didn't mind. Front rooms on Granville may be a bit noisier, not sure. We asked for at the back.
Convenient location for concert goers Rooms are extremely small and cramped, bed was lumpy. If you get a room facing Granville, expect really loud noises all night long as it's the party district. Ear plugs didn't help. Didn't know this when we booked.
Very good location and good deal for the money. It might not be a good place for families being above a bar and night club and on the busiest party street in Vancouver.
Staff was great, very helpful and kind.
The lady that checked me in. That's about it. Started with no early check ins, we were a few hours early. We ended up having to walk around downtown Vancouver for four hours before we could get in our room; which is understandable...but they didn't offer luggage storage, and they didn't suggest any things that we could do in the hours we waited, (in fact we wre pretty much ignored until check in time). We had to pack our entire car in the trunk and keep checking back on it. When we did finally get checked in, there was a fight that broke out in the lobby between a man and who I believe was the manager of the hotel. Our bed was uncomfortable, it sunk like a hammock. The lamp was broken & there was little to no light. I was charged for four people but ended up with only three, and they couldn't give me a refund for the one person that wasnt there. Also, they failed to mention that we get 20% off at the pub downstairs until we already ate & paid.
The rooms were clean and the location was great. Very central. The room was way smaller than described in pictures, they really should have a better description.
Liked Irish Pub on the first floor, clean room and convenient beds Noise from outside after party crowds, air conditioner vent faces one of the beds too directly, no refrigerator
The hotel room was very nice and clean. We could tell that it had been recently renovated. Free coffee in the lobby all day was a nice touch. KAYAKs site clearly stated that the parking was free but when we checked in, the hotel staff said that the parking is never free. I am currently going back and forth trying to get reimbursed for the parking that I had to pay for. Had I known that I would have had to pay for parking, I would have stayed elsewhere. Especially since the parking lot was not covered and the hotel is located in an extremely active nightclub area. I worried about my car the whole time and the management was rude to me when I tried to explain my issue.
Bed comfort, bathroom, wifi. Too much noise from the street - needs triple glazing.
It's a great and pleasant stay
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Bed was so comfortable I didn't want to get out of it!
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
Central location, fair price, great value. Rooms were a bit dated, but I went in expecting this based on other reviews.
My room I booked wasn't available
The location is the only easy and convenient part of the empire landmark The rooms were dingy and kinda gross. It seems like the day to day cleaning is done decently but the general upkeep and overall appearance was not appealing. Also, the staff didn't seem to care much about the complaints and the hotel in general seemed to be more interested in taking care of tour groups then anyone else
Big rooms , awesome view Hair dryer only blew cold air and plug in the bathroom didn't work
Bought two nights at this hotel as a surprise for my sweetheart and I. It's at the farthest end of downtown, but it's still downtown, and it's not at all in a bad area. Every room has a view (just depends on which view you get), which is awesome. It's aged (see Cons notes), but is still a great hotel, especially for the price. The room had minimal scuff/dirt build ups (but was always clean where it counted like beds, toilets, tub), and it was pretty cold, we had a hard time with the heater. I get the feeling that this hotel was absolutely the top of it's line in its day, but has since aged, mostly with grace.
Everything but the beds. Staff was super helpful. The cleaning person was very nice to us. The views were amazing!!! And it was a very central location The beds were a little old and uncomfortable.
I reserved a room with a queen bed and we were given a room with two double beds. Staff at front desk were abrupt and unfriendly. Free internet in the lobby was weak. On the positive side, the beds were comfortable.
Very welcoming and attentive staff. View from the room worth $million Hotel Getting a little tired. it will be closing in September, which is a shame.
Comfort and view Reception
Location, location, location. Solid location near bus lines, and tons of shops and eateries. Staff was friendly and polite. Solid place for deal.It's a good hotel for location and saving money, nothing more. I was looking for a bed to crash, in a good location for minimal money. No frills or extras and that's what I got. Free parking would have been nice. The wifi is so slow it's unusable. You can totally tell it's an old building. Dirty, kind of run down. Could tell it was previously a smoking hotel.
The location is excellent and right on Robson Street. The staff were very friendly and willing to help. The room was always cleaned and the room attendants were all so friendly The hotel is a bit dated and the decor proved so. You have to pay for internet access and $9 per day was a bit excessive for extremely slow wifi access. It was painful to try and do any work as it took almost 5 minutes for a single page to load
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
Suite was beautiful
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
no slippers in room ...
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Everything was amazing, I can't wait to go back! Nothing. Everything was great
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Staff was excellent. Very friendly and helpful. My room was clean, which was most important, but it really needed updating.
friendly professional service, especailly in the lobby. great location bathroom no ventilation, inconvenient location of electricity plugs, no slippers
Spent close to 20 minutes waiting in line on Thursday night for cab A cab was only available if someone was arriving in a cab, then you could grab it for yourself
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits. The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
Very nice room, staff and facilities. Loved the pool and gym The directions to the hotel should be more specific. The main address of the hotel is on a street which does not have any valet or concierge presence. We had to go inside to figure out how to get to the main car entrance of the hotel. Also, the parking prices (50$ per day) should be mentioned upfront so that there are no surprises
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large. The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
The staff were very helpful. The location was within walking distance or very close to public transport of all the attractions we were interested in ie bc place for Playdome, science world and the imax There was limited dining choice and what was available was rather expensive for families although the food was excellent; no vending machines and no lobby newsstand or similar where you could purchase snacks or beverages. There was a drug store fairly close or several food courts nearby as well as many restaurants within walking distance.
I liked how comfortable the bed was. Had a great night sleep. Pool and gym were nice. We didn't plan our trip but the concierge Sabine was lovely and more than helpful when she gave us a map and told us what my husband and I might enjoy. Great location. Parking is about $40 and wifi was $25. I would suggest this hotel for business men looking for an extended stay. The room smelled a little musty but that is expected for an older hotel.
Comfortable bed and allowed us to check in early and out late. We received a room that looked like it had been added in as an afterthought. Bathroom was extremely cramped and the door did not close, and the view...well if you like looking out the window and seeing a green tarp, this is the room for you. On the positive side, if you need absolute dark at all times of day, it would be perfect.
The staff was fantastic. The location is fabulous and close to everything you would want to do in Vancouver City Center. The hotel is a beautiful building. Vancouver is a beautiful city and the Fairmount made it even better. Very little noise for being in the heart of the city. Wi-Fi fees are a huge joke, but not exclusive to this hotel. This should not be seen as a bad comment for this hotel. It is just another way hotels are trying to make more money. If you can, try and book your stay with Wi-Fi included and ask for a discount if one is available.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
Was advertised as a supreme king suite. We opened the door on the 16th floor expecting a suite. A seperate seating area. Somewhere we could sit & look at the view of the harbour & Stanley park. Instead we found a king size bed, with 1 chair in the corner. A coffee maker with only plastic cups to drink our dark roast coffee,that once we added whitner it turned gray. The small tv on the wall was off to 1 side, leaving 1 person to sit on the bed ( which was quite comfortable) on an awkward angle. Overall it was a nice hotel that left a sour taste
The location is great, the way the staff treats you and the overall quality. For the price we paid I would have expected a bigger room. Then I would have loved to have open view to the north harbour but a building was blocking partially our view, a little bummer although my wife loved it.
The staff was friendly and courteous. Check in/out was smooth. The room clean and nice. The gym and pool had everything you would need for a long weekend. The location was perfect for walking to restaurants, parks, and the waterfront. We will return.
Outstanding room, view, service, staff, water pressure, exercise facilities, restaurant. N/A
The front desk was extremely helpful in getting us settled and helping us get a reservation at a fantastic but very popular restaurant nearby. And when we arrived at the restaurant the hotel sent a small hors d'oeuvre plate to us as a gift. Very classy. All the hotel service people were friendly and professional. We loved our corner bedroom with a view of downtown Vancouver. The windows went from floor to ceiling and the light was beautiful even though snow was falling. Beds were comfortable too. We booked on Kayak and the price was very reasonable for a city hotel near the waterfront. I would definitely go back. The Lobby was designed as a contemporary open space but it felt too big and vacant. Its interior design could be freshened.
I stayed at the Coast Coal Harbour in downtown Vancouver in mid December about two weeks before Christmas. Decided to head north for the holiday and go see Christmas lights somewhere cold (Butchart Gardens in Victoria was AMAZING, by the way). Vancouver was definitely in full swing for the holidays, but the city is pretty quiet and the crowds have dwindled by this time of year. Everything was fantastic. It's freezing, but I'm pretty sure the bedding was nice and warm, because I remember sleeping like a baby. The room was a decent size with good amenities, the bathroom was huge, and everything is "green" - recycling; economy sized bottles of shampoo, lotion, etc.; not unnecessarily washing towels that aren't really dirty... I'm from Los Angeles, so I hate to see water waste. You won't find any at this hotel :) Everything is walking distance - It's centrally located, about at 12 minute walk to the train that takes you to and from the airport, and only a block or two from the water. It rained (duh), so we took taxis a few times (at present, Uber doesn't operate in Van city), but if you have a hood and an umbrella, you shouldn't worry. The city is built for wet weather, and everything went along smoothly. The best part of the hotel was the staff. Can't remember the name of the guy at the front desk (Louis? Luis? I may have made that up.), but he had spot on recommendations for food and attractions. He recommended a great brunch spot called Medina and a fun Christmas Market (German style) with a photobooth, cider, mulled wine, and a lot of hand-made crafts. I had a great time in Vancouver and would definitely stay here again. Two very excited thumbs up! Note: We also took the Westcoast Sightseeing bus to Victoria. They pick up and drop off directly at the hotel, which is really great if you're planning on taking any side trips to Victoria. I haven't got one, single complaint. I guess the views from some rooms aren't as great as others, but why gripe about the view when you can go out into the city and actually experience it.
Loved the modern décor and style of the hotel.
That my dog was allowed to stay with me and the location.
Waterfront Baggage taken separately instead of in same elevator, and baggage gentlemen was very pushy as well as the valet attendant. Park elsewhere nearby for much cheaper.
Perfectly located near the convention center with a knowledgable and kind staff. The room is excellent. The facilities are modern and clean. Would definitely stay again and will be recommending to others.
Great location, nice amenities and room. Friendly staff and very clean. Bed a bit too soft. Elevator shaft was audible and a bit annoying.
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
Location, helpful staff and access to fitness center were excellent. elevators and carpets ingeneral (rooms and aísles) are very deteriorated.
I liked the breakfest Hotel conditions
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Great room. Comfortable bed. Late night room service was excellent!
Could store luggage there after cruise Nothing
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
LOVED THE Location and loved this Hotel! BEAUTIFUL
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
In a world where wifi has become fundamental for communication and information, and is offered for free all over the world because it is an inexpensive way to draw business, the fairmont charges $14 per day. I would have paid if it was just included in the already expensive room rate. As intended, I didn't read the fine print and was shocked to find out I had to go to the lobby to work. I was on a business trip. Also, I had to set the thermostat to 90, the maximum, to warm the room. It was never comfortably warm.
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
Excellent service and attention to detail
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
the location was great and i particularly liked Diva and the staff in the restaurant
The bed was one of the most comfortable in which I've ever slept. The room's curtains (when drawn) kept all light out - night and day. The location was excellent. None
the location gives good access to downtown business. doormens quality lacks uniformity. some of them very cordial and cheerfu but some of them seems not familiar to Canadian style of lifel
Excellent location. Good facilities. Friendly and helpful satff.
Location to sites of interest, shopping and dining.
The room was nicely appoimted and clean. The lobby staff were very freindly and the restauarant food and service, Diva,was excellent. The location and street were under construction which was not made clear during booking.
very professional front desk staff , quiet and clean room, fantastic bed. I've had very pleasant stay. Thank you!
bathroom was great very conveniently located carpet felt old
My room and the extra services that the staff did. Like at night, they would put on my pillow the temperature for the night and the next day with a bottle of water free of charge.... Can you say wow!!!!!!! Not at all, everything was outstanding. The staff are always smiling..... ;-)
Comfortable bed, clean room, excellent staff
convenience and luxury; great service only one elevator was working and construction was going on next door....