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The atmosphere, the fact that is new and clean. The personnel of the hotel, the food during breakfast. I did not like the streets surrounding the hotel
The professional staff was incredible.
Location was excellent-right on the pedestrian walkway convienient to stores, restaurants, and sights. Breakfast was included and had made to order eggs, and other offerings. Wi-fi was free. Rooms were very comfortable and very clean. Staff was very friendly and helpful.
Located on a pedestrian street within walking distance to many restaurants and bars. Room faced away from the street and was quiet. Room rate included free secure parking. The front desk staff were pleasant and helpful in pointing out local sites and places to eat.
Very clean! Cool vibe. Great location. Incredible breakfast included. Very amicable staff.
Located just off the bustling central street, the Hotel Presidente offers refined comfort in their modern-designed hotel. From friendly greeting from the staff to a tasty breakfast, our stay was pleasant from beginning to end. The location allows any traveler to find restaurants and the Teatre Nacional within minutes. For such a modern and refined hotel, we were surprised to find the window would not lock shut! Though we were up high, this "insecurity" may cause anxiety for some; for others, like us, we prefer to have the window open at night. Our bed was also surprisingly hard while among new bathroom facilities when also in a room with new bathroom facilities.
Don't leave the hotel after dark.
All of the staff were friendly and helpful and their english was good. Jorge at the front desk was a super star. I'd had some challenges with my room on an earlier/previous stay and then again on my most recent stay so Jorge upgraded me to a suite. But they had remodeling construction going on and the suite was right above the noisy area so Jorge moved me to a nicer suite away from the noise and provided some other comforts to make up for the inconvenience. He really went out of his way to make me comfortable. The complimentary breakfast was excellent and the servers and cooks top notch. Unfortunately the remodeling construction was loud in the mornings if you wanted to sleep in. And although the location was central in San Jose with easy access to shops and taxi's the street noise from vendors yelling sometimes was irritating.
Staff was friendly and easy to work with. Included breakfast was very good. Room felt old and dirty. Bed was very uncomfortable. There was no hot water in the shower. Very disappointed with this place.
I love the location. The breakfast in the morning was fantastic. And the room was very clean. Our room didn't have a window. Just a glass door leading to a shaft.
Great front desk staff,(especially Christopher). Great walking location, such as, sight seeing around downtown, restaurants, shopping areas, and taxies was right there for your quick convenience, and even the city bus. Great breakfast every morning. I loved the place and look forward to returning soon. The beds was a little hard, however it didn't stop me from sleeping.
I liked he location. The fact that you could hear a conversation four rooms away.
Very good hotel + friendly staff + spacious rooms + comfortable beds + great location + free breakfast = awesome
The hotel is pretty central to everything. The staff is helpful. The room wa clean.
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
Ok so the staff is so nice but room 414 had little to no water pressure and trickle of hot water...... I asked the front to change rooms but because they were full no possible.... So sucked it up and took Luke warm shower for two days.... Manager said he would comp a dinner at hotel eatery .... Didn't happen and no one seemed to know how it would work. Bed was comfortable location is great for San Jose . My best advice to anyone staying in Costa Rica is get out of San Jose and see the countryside unless u want to be in New York meets Tijuana Staff is super nice Breakfast is great Bed was comfortable Location is superb although good luck finding the entrance of you drive in from airport alow 2 hrs for 10km No kidding Traffic is something out of a comic book u will understand if you see it first hand Costa Ricans in general are so nice honest and hard working people enjoy
Awesome location, right in the heart of San Jose. Walking distance to the major downtown sights, like the theatres, cathedrals, and markets. The restaurant is great, and the lobby is well kept. Rooms are run down, and not in the best condition. We had to change rooms because of bugs in the first. AC would have been nice.
Location location location! Couldn't have been in a better location. So close to all the tourist spots and good restaurants. San Jose is surprisingly a great city to explore on foot. It certainly has its gems. The staff at the hotel was AMAZING and super friendly and helpful. The included breakfast on the top floor was certainly a treat each morning.
We really enjoyed our stay. It had a great location.
Save your money and spend it somewhere else it smelled bad the people were rude we paid extra for upgrade the AC did not work breakfast was late the shuttle to airport was late. It was supposed to be free but cost 30.00 I'm trying to find something good to say about it Sorry I can't .
I stayed for 9 days the room I was in had BED BUGS I conplained several times at the office, i will not come back again.
Security and breakfast Charge for guests or company that's outraging
Everything was fine. Great restaurant.
Good Hotel for the location of C.R. downtown area Hotel offers food service 24hrs, clean rooms, very quit for sleeping, good breakfast encluded, parking available and security 24hrs.
Well run, very clean convenient and friendly place to stay in the center of old city. Owner, Thomas, is very friendly, accommodating and helpful. Rooms are spacious with modern conveniences. Staff is friendly and helpful. Great breakfast is included in AM. Prefer for breakfast start at 6 vs 7am. Most of our tours started around 6.30 and we missed breakfast. Would prefer a larger size pool.
no ventilation or fans that cool the rooms down well enough to sleep
I fish in costa rica every year. I always stay here when I arrive / leave. folks are very helpful / friendly. close to things I value. on your own, taxis can be a problem - they take care of that too. I don't use the packages they have for "things to do," but I'm certain that they are excellent value for money. highly recommended!
Friendly helpful staff in front, especially David. Convenient location in San Jose. Good breakfast from a choice of three. Comfortable room for the price. The owner Tomas was very nice and helpful. Our safe in our room was problematic as it didn't always function. However, on a positive note they did fix it. Computer was older and rather slow though the latter may be more of an issue with the server in the area.
great staff, very helpful informative, Thanks Raul
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable. 1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not 'soundproof', fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.
The room was clean and reception area was well organized. There was one doorman who was very kind to us. I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.
Its price There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
Good location if you want to walk around . Hot water and clean , nice bathrooms . Good for the money considering the country . Not all rooms have a/c , not that it's always needed , but the city is noisy at night and the fan only noise helps .
Clean place, friendly staff They need better pillows
nothing total scumbags paid for a deluxe room and I check in to a terrible room mind you hotel is empty went to front desk and asked to see a regular room and guess what regular and deluxe are the exact rooms saw the gringo and tried to get over demanded a refund or the right room was given a refund and was treated like I did something wrong total rip off
Staff was very helpful, polite. Good food. Room was clean. The room i had #14 was too dark, no windows, very dreary, could not sleep well, very noisy. I could hear everyone walking up and down the stairs.
very very clean great security friendly staff can't say enough a hidden gem for sure maid service a lil loud but ear plugs are provided !!!
The guest policy and the location. Mini bar was empty when I arrived and I had to argue to make sure I was not then charged for it all. Room was WAY too hot and the windows don't stay open. Very, very noisy.
Location, location, location, walk to many sights. There are many beautiful women, personally speaking I like being around beautiful girls and no one is putting a gun to you to do anything more than have a drink with them. It is what it is.Never boring ! Nothing. No complaints. Great hotel, great value.
I hadn't stayed at the Del Rey for 12 years. The place was still great, perhaps even better.