Rio de Janeiro hotels in Santa Teresa

The public rooms were very impressive and definitely had the 'wow' factor going on. The terrace and bar were great places to hang out and while away a few hours. I would recommend the hotel for these things alone. There was no directory in the room which explained the facilities and how the tv worked. Also coffee was on offer on the room service menu but when requested I was told to go down to the bar. The loo was not fixed to the floor and wobbled quite significantly (rather disconcerting) and there was no cold water in my room on arrival so I had to have an extremely hot shower.

Staff was dedicated to ensure guests had a pleasant stay The fee charged for the room we stayed in is outrageous and far below the standard/norm that justifies that kind of fee. The room was situated on the street side and therefore very noisy.

Quite place, close to metro Most of the rooms are obscure, the bathroom is very very small.

There was one friendly and helpful employee From the first moment you come in you get the impression the only thing they are after is your money,They will as soon as possible make sure you pay for all your nights in advance, Once you have agreed to pay for just limited days, they make you to undo the rest of the booking and put it as soon as possible again on the website. Then they bring you to the worst room (more then half the rooms are underground) and hope you stick with it. Once you want to change you´ll have to discuss for 10 minutes, before they´ll check if another room is available. Off course all rooms are very noisy, because unclosable windows look into the central airshaft. -In the end I had to book another hotel, without refund for the nights I had to cancel!

very nice service bathroom too small

hotel staff +comfort verey poor

Good location only couple of minutes walk from the metro. Rooms newly refurbished. Pleasant front desk staff. The policy of strictly wanting payment for the entire stay immediately on arrival - the lack of trust demonstrated by the management staff is insulting to the guests. Poor replenishment of breakfast items when they had been finished and breakfast was only served until 9am which is the earliest of anywhere we have stayed in the world. Rooms do not have any external windows. All prearranged late check-outs are charged. Internet available but charged for and only 1 computer. In general the hotel needs to review some of its policies and try to be a bit more liberal in their application (use common sense in situations). Would recommend this hotel if attitudes/policies improved.