I found a cockroach in the room, walking on my suitcase!
Room was large, bed was huge. We only stayed for one night and the hotel was fine for that but more of a business hotel than a holiday hotel I think. Bed was on the hard side.
Reasonabal hotel.Staff were helpful. Not a good location if you are on holiday.£20-25 round trip in a cab to Copacabana or Ipenema.Rooms were a bit gloomy.
Toilets had uncomfortable square seats, and both I used were blocked - pretty shoddy design. The buffet dinner was over-priced and under-quality - not good value at all. A few days after making the online booking, I received an email to say my credit card had not been accepted, so I supplied a new card. Yet the very next day the initial card was charged, which made me very wary of a double charge as I cannot check the 2nd card online. This is very shoddy by both the hotel and your website.
the room was ok but there were some work in progress on the facade. For this reason, the view from the room was not so nice
I enjoyed the moments using the facilities and comodities inside the rom and building. I suggest the menu can be changed every day..and more natural juice can be served there
Roof top pool, very clean, brilliant breakfast. Expensive Internet, blocked toilet.
The rooms were very clean and equipped with cable, the pool terrace was very pleasant and the staff were very friendly. It was a good option during carnaval time because it was close to the sambadrome and it was less expensive than staying in Copacabana or Ipanema. The staff could have been better informed about events during Carnaval. Everyone was very frieldy and I understand that because the hotel in downtown, it probably usually only services business people outside carnaval time, but we wanted to see some other sights in the city and they were not always well informed. They could also offer a wider range of tours.
The staff were friendly and helpful. Nothing to complain.
central location for business purposes front desk staff might just try to be a bit happier, they gave me a correct service but the level of friendliness could be higher
The hotel and rooms were very clean and modern. Staff was friendly and helpful. I would've liked some free drinking water (minibar was bit expensive). Elevator is noisy. Rooms are far from being sound-proof but there's not too much noise anyway. Rooms are also a bit small. Hotel taxi costed more than regular taxis.
Staying in the center of the city was an excellent choice, and being near the subway and Theatre Municipal was handy. The neighborhood remains a bit gritty and caution is required in the evening, except at nearby cafes that spill out into the street.
Very good location for city cultural visit (not beaches), excellent room, helpful staff and several spoke English, all at a good price. It was a much better deal via booking.com than direct booking or others and my credit card was not charged until departure. A wholly positive experience.
the location, the services/facilities and the hotel staff
Good service. Attention of the staff. Lack of parking
Location is very convenient for the "centro" (downtown) area. Not too large hotel, so faster check-in and check-out. Good room size with comfortable working desk. Newly renovated, evrything very clean. Good restaurant with reasonable prices and fast room service. Only black spot is poor Internet service. The per-minute option gets disconnecting and is terribly slow. The per-day option is also very slow. Difficult to understand since they are charging for it. I purt a complaint on 2 previous stays, but it has not improved. They told me that they are planning to change provider around October....
pillows were too thin
service, comfort, location free internet
Staff prompt to serve and willing to help, also very knowledgeable about getting around the city by any mean of transportation. On requests, specify what you wish and they eill be sure you'll get what you order to the detail (off course upon availability).
Staff very pleasant and spoke English well. Room very comfortable and clean with good air conditioning. Enjoyed rooftop pooldeck and views. Very convenient to metro station.
Nise size double room for one person and it was an easy location to reach and then walk in to town. I had dsome difficulty due to the daytimme staff not speaking English. My own fault I guess. It was also a bit noisy as the walls seemed thin.
location centrally close to sambadromo,price staff dont speak english,problematic area by night(deserted),
I felt that the price was very fair for being Rio. The room and everything was very well kept. The staff was friendly, and the hotel is in a good location/proximity to many of the sites in Rio.
good central location - close to many bars and Rio's Catedral. However can be scary at night.
It was a pleasure to have staff at Reception that tried their best to speak English as best they could. They were extremely helpful. Raul was the lie of the group!! The Buffet breafast was quite good. A nice selection of fresh fruit which we are not receiving at the present hotel we are staying at in Buenos Aires now. It would be nice to have something other than wieners served with teh scrambled eggs. Perhaps Bacon or Pancakes would be more substatntial. Calgary, Alberta Canada. I would suggest that they change their Mattresses and pillows to be something other than very hard rubber. The bed was most uncomfortable. Perhaps try some mattress that are being sold in one of the business on the same street as the Hotel Granada. Your website indicated that use of the internet was free to individuals staying on the premises, when in fact we were charged $2.00 for each 10 minute period we used. Calgary Alberta
It was located in the center of the city near the cathedral and bus/metro stops. It also had a very good breakfast buffet included with the price. Excellent restaurant 'Salsa' across the street. Asked for non-smoking - smell of cigarettes throughout hotel. Dirty room. AC would not shut off except by pulling plug.
The staff were very helpful, and the receptionist spoke good english
We did not like the hotel The location in the old centre of Rio was not good, not safe to walk in the streets (drug trafficking)
Location and the breakfast!!
Free Wi-Fi internet. Clean and modern. Friendly staff. Good breakfast. Nice located. Not far from subway station. Very good option for carnival and city trip for those who want not to overpay for copacobana
The staff was very cooperative with our demands. I cannot find any negative point from an objective point of view.
Location, breakfast, decor, hotel staff. The unusual arrangment of the rooms placed aound the outer edge on each floor with the centre section being completelty open from the top of the hotel to the bottom. This seems to channel noise upward through the open space.
hotel pep in the counter can speak english well the girls in the counter is not so resonsable
Clean room, clean and modern bathroom. Good location Internet is not working 100% of the time. My neighbor is very noisy after hours but I guess it is just that room, can't blame the hotel for this.
Friendly staff who are very helpful in organizing day trips or suggesting activities. Excellent breakfast.
My plan included breakfast. Breakfast was great because I could enjoy various kinds of cheese, ham, bread, and cakes. The room was traditional because of wooden floor and door. There was a bit poor feeling because of small bed, small and no flat TV, no bus tub, and poor bed cover. Wireless internet did not work well because of weak signal.
What I liked best was that the reception staff made every effort to help me, especially the one who spent a long time on the phone trying to help me locate my delayed luggage from the airport. He was friendly and polite and I appreciated his help a lot. The rooms and facilities were more than adequate for my needs, and the buffet breakfast choice was great. The price was excellent. I'd definitely stay there again. Not the hotel's fault, but Centro is not the greatest location in Rio; not the cleanest or most interesting part. Having said that, I felt safe, and saw good nightlife including locals Capoiera dancing in the square.
The breakfasts were very adequate with lots of fruit and pastries. The menu didn't change from day to day, but there was more than enough to choose from. We appreciated the free Wi-fi in the room and the computer in the main area. The room was clean, but the furniture was old and looked like it could use some renovation.Towels and linens were thin and there was no hair dryer or washcloths provided.
Good location and view. Ample of secure private parking space and efficient staff in the garage. Its not prominently marked. We were driving an dthere are no parking space to get off and ask. I recall having past the hotel a number of times before finally locating. I was better to display buliding number visible from the road.
clean and staffs are friendly and attentive back side room has no view
The only positive thing of this hotel is the location I didn't like the room, it is really bad. THey didn't even make the room...there isn't internet connection in the rooms (I was willing to pay for that service), the bathroom is awful. I never will come back to this hotel!!!!
Its downtown location: good for for business meetings within the downtown area in Rio de Janeiro. Although its facilities are not appropriate for business meetings . Lack of free internet access in the rooms.
No safety box in room. Safety boxes in reception open only in office hours and very small box ( not suitable for laptop. Area at night time is not good, so you need to take and get by taxi if you want to move in city at night after 22 hours. Air conditioning unit very old and noise. All equipmenet in hotel very old, like 40 years old. The price is too high for this hotel standard quality
Good location for Sambadrom WiFi access,foreign language knowledges.
The only good thing about this hotel is location.
Nothing Everything, the service was bad and so was the hotel. They would not turn on the lights for our (or any) floor, it will only turn on through sensors. We booked our Carnival tickets via the hotel, they told us that they can get them. We paid, on the day of the show they have no clue where it was. Turns out that they never got it. We had to scout for the tickets ourselves.
The hotel is very close to airport and metro station, very close to downtown.
Helpful and friendly staff.Breakfast was good
the location i didn't like that, the hotel stuff didn't speak English, so we couldn't understand each other.
The hotel is very budget. very basic. very much in need of maintenance. Breakfast - best to get in early while it is still fresh.
Location is big advantage (for me) - close to downtown and metro. Breakfast was very good. Traffic noise.
Excellent breakfast, elevator facilities and attentive doorman No beds side lamps.
Good location, but the pictures in website don't show what the hotel really is. The rooms are very old. Its good for one night or two, if you want to see nightlife in Lapa. The breakfast is nice and the staff is very helpful.
Good budget place if you want to stay in the center of the city. The street in fromt of the hotel is quite noisy from the night life.
Guys at desk were good, explained as much as they could. Not so much people know English, but they do their best. Generally, personnel are good. breakfast could be more diverse. room floor not comfortable. conditioner very noisy(at list - in my room). bathroom not comfortable at all. for 3* it should be at list a bit better. but, have no idea in those district what other hotels offer.
location is good close to various bares and clubs in central Rio and the quality of the hotel is reasonable Mattresses could be softer
This hotel made a good base for 4 nights visit to Rio.
The staff at the front desk was helpful and friendly. I liked this. The hotel faces noisy streets.
view from rooms at the front nothing worked.we changed rooms 5 times broken loo,water cut off in shower during a shower, broken aircon.
Disposition of the staff for service Tha chair and the desk in the room.
Não gostei e fui para outro hotel As acomodações não saõ dignas de um othon.
views of rio from windows toilet wouldn´t flush, and hot water cut off in middle of having a shower
breakfast was very good. Good location to stay near down town Air conditioning didn ´t work at all. No hot water in the shower.
Close to airport and city center.
It´s very close to Santos Dumenot Airport (less than 5 minutes walking). It has a good breakfast included in the room´s rate. The carpet in the corridors smell a little bad. The internet is quite expensive.
Nothing My impression f this hotel is that yhe rooms are for hire hourly. They did not seem to understand the term forward booking. The rooms were not only rundown but dirty, with blood on one of the bedspreads and dirty towels in bathroom. i saw at least 2 other customers ask for refunds, in fact one woman went up in lift and returned immediately to leave. Whilst waiting for my refund for myself and family, a lady brought a man in and booked for 2hrs.
Very clean,downtown location. Everything very,very old!Furniture,beds,absolutely everything.Even my fridge doors fell down when I wanted to open this!!!!!!
It had a Gym. Bad location, Over priced, Did'nt allow me to have my company in my Room considering the price I payed. Uncomfortable Beds. No acces to computers.
Efficient and English speaking staff, helpful.
Buffet and location were good. Staff was confused about prepayment.
It was the only hotel with places for urgent stay
Unfortunately we did not enjoy our stay at the hotel and it is in is very bad,even hotel staff said it is to dangerous to walk around at night time.
This is not a 4 star hotel as the website advertises, it is actually a 3 star hotel (and should probably be a 2 star). The rooms and services are very basic, and it is located down an unappealing side street next to a construction site. The pictures on the website are correct, but they are far more flattering than the reality when you get there.
The continental breakfast was a treat and added a traditional touch to our Brazilian experience.