Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
Room, hotel, staff, service, awesomeness Single ply toilet paper
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Great location, staff super friendly. Parking wasn't expensive but unexpected cost.
All was good The blankets were a little confusing..
Loved the duvets. With there was a hot tub. Also, lots of homeless people camped very close to hotel made area less than great for walking around at night.
The location and prices were fair with good access to the running path I thought the comforters were a little too warm, it would be nice to have something a little lighter
Good location with included bike rentals. There wasn't AC in the room.
It happened to be 100 degrees that day in Portland and my air conditioning in the room went out. They immediately came to my room and while facilities management couldn't fix it they moved me very quickly to new room and one with a better view. I arrived in Portland at 9 am ( I know check in time is 4 pm) but I travel often and it's generally never a problem to get a room by noon. They told me they would call me when a room was ready. I called at 1:30 pm to see what the eta of my room would be. The front desk woman at that time was short and seemed put out when she said "it's ready". Don't offer a call back service if you aren't going to follow through.
Room was comfortable and clean, restaurant was good, and location was extremely convenient to exploring downtown Portland. There is NO soundproofing in this hotel, so bring earplugs (or get some from the front desk). You will hear street noise, river noise, train noise, and TONS of noise from other guests.
Fun location right on the river. Clean, modern hotel with helpful and friendly staff. The great location means that you will hear the noise (sometimes very loud) of an festivities happening on the river.
Very fun and unique place. Great staff. Free bicycles and shuttle services for guests. Complimentary tea and coffee in your room. Located near several bars and restaurants. Will be back. One of the door guys was a little rude. He was short in his responses and seemed bothered by simple questions. Not really a big deal though. Didn't take away at all from my great experience at the hotel. Maybe he was just having a bad day .
We stayed two nights for a fun weekend trip. The beds were super comfortable and the location was great! Our favorite part was the bikes they have available for you to take out to explore the city!! We had a blast and would highly recommend this hotel!
The location is great, add parking is free!. The rooms were too hot as they only have central air, and they can only have either heat or air conditioning on at any given time. My room faced the highway and the train tracks, so it was quite loud. They did however provide earplugs. But because my room is so hot, I had to sleep with the windows open, and unfortunately both of the screens on my windows were so severely torn they were worthless. I informed the staff about the screens and the next day they were still torn when I returned. I called the manager and he immediately came up and fix the screens for me and offered me an upgrade to a suite. So overall not that bad!
Hotel Rose is what it is: a recently renovated motel. It's clean and comfortable, and staff are friendly. But to call it a four-star hotel is a real stretch, in terms of amenities and service. Compared to other downtown luxury hotels, this is a big step down at the same price. The bathroom is tiny, with outdated fixtures and mold stains. The provided toiletries are cheesy Tommy Bahama brand with an intense pina colada scent that I was a bit embarrassed to smell like all day. The bed only comes with a comforter, strangely folded on top of a bare fitted sheet, so you have to make your own bed. The king bed comes with two of these, each covering half the bed. Just weird. When I asked the front desk for room service to give me a top sheet, I was told I could find one in the closet and to make the bed myself.
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
The air conditioning was very noisy, and we had to turn it off which made the room uncomfortable.
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
I had a good experience. nothing!
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
Location close to everything! They charge you for wifi , why!?!?!
Lack of cost effective or variety menu selections in steakhouse
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
great room, excellent restaurant
The location and restaurants are Portland favorites. You won't beat either place. However, for the price, the rooms were underwhelming. Not great beds, the rooms are small, there was no bathtub, and there were no curtains to block out all the street light (also the sounds from outside were pretty loud).
Friendliness and accomodation by the staff and overall luxury of facility not applicable
Unequivocally the best hotel in Portland. The notion that the Nines is rated five stars and the Monaco is only rated four stars is backwards. None compares. Nothing
Location Most uncomfortable hotel bed I have ever slept in.
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Great location! The dog odor was a bit offputting. We did not know that the hotel was dog friendly.
This guest did not leave comments about this hotel.
So many great things about this hotel! As a dog owner, I especially loved how welcoming they were to our four legged travel companion, from the Welcome! sign to the pumpkin biscuits at reception. Beautiful hotel and very accommodating staff! The bed in our original room was aging.. loud with springs that you could feel on one side. But after it was brought to the staffs attention. We were quickly escorted to a new (even bigger!) room. They truly seemed to be concerned with our satisfaction.
The hotel has charm and style. It has all the comforts you expect from a boutique hotel: great bed, great shower, really nice toiletries. We've stayed here a couple of times and everyone has always been nice.
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Great staff. Wonderful hosted happy hour with live music (piano). Great location.
Location and the complimentary wine social hour. Staff was very nice. The mattress on our bed was horrible! What other 4+ star hotel uses a mattress with springs in it? It was essentially just a box spring and so uncomfortable. Also, parking was $41/night, no free internet, or small breakfast offerings.
Staff were excellent
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all. Toilet stopped up twice but staff were right on it when notified.
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend. Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
View, cleanliness, roominess, service Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.
restaurant was great. Room was clean and comfortable.
Always enjoy the staff, the contemporary atmosphere, the location, and the garden with fire pits. This is my favorite place to stay in Portland for a reasonable price (the nines is great but expensive, and the loft is great but more for an airport stay). The valet parking was pretty good and free for my Prius (they had a special for "green" cars) and really helped to steal my stay (the nines did not offer anything like that). If there was anythInfo@VertebrataChiropractic.com I had a problem with, it was that once waited for 15 minutes for my car and when I asked about it, the valet had forgotten about it. He immediately remedied the situation and had the car in 90 seconds, but it would have been nice to have gotten it when it was first asked for. A small oversight, and overall does not take from my five star rating for this property.
Location close to stores and downtown area Room was small. Bathroom was small. Bed was extremely loud and squeaky. Walls were thin
Located close to downtown shopping and Keller Auditorium. Staff puts customers first. In house restaurant is fantastic. Excellent wait staff and food is great. Great outdoor patio with gas fire pits. Rooms not big, but very nice. Valet parking adds $35 per night. Would stay there again. $35 valet parking not mentioned in booking.
We've been coming to Modera over the last five years, and not much has changed in that time. It's still a nice, modern hotel, but it's certainly not as hip as it once was. That goes for downtown portland in general, however. The front lobby staff is excellent as are the housekeeping staff. They seem to understand the hospitality services industry an do everything they can to make you comfortable. Hotel Modera continues to only offer valet parking. That's good because there is very little street parking; however, it's not good when the service is overpriced and the valets don't help with getting luggage in/out of the car. In fact, there's no offering to help in any way other than to hand you the valet ticket/keys. The lobby doors are not automatic, so while the valets stand around, you are convenienced to put down your bags, open the door, prop it open with your foot while you grab your bags and make a dash through. We haven't had this problem in the past, but the HVAC in our room was not heating, just blowing cool air. Turning the unit off resulted in the windows whistling due to the negative pressure in the room. The mini fridge stocked with overpriced drinks was also not working. So our room was cold and noisy, and the fridge was warm and quiet. The front desk staff offered to send someone up right away, but since my wife was still asleep and we were checking out in several hours, I declined, but the staff was very sympathetic. The bathroom in our king room was VERY close to the bed, and the sliding door didn't make it much of a 'privy'. I try to keep up with the latest building materials, so maybe the plastic tub liner that shifts up and down under your feet while taking a shower is new and fancy. I don't think we'll be installing one in our home. The hotel's bar/restaurant is unremarkable in all ways and does not stand up to the other great food and drink options in downtown or the east side. Overall, I think we are done with this hotel considering there are so many other options in the area that are better walking distance to good food and drinks.
The restaurant and friendly staff. In downtown Portland, but a bit far from certain attractions.
The location and comfort made our trip an enjoyable first visit. Restaurant and accessibility from the interstate made it a stress free arrival, check in, check out... I don't know that we will stay at Modera for the price paid, again. Not a knock it is a gorgeous and friendly hotel. Great for a first visit.
I checked into Hotel Moderna after a very long day of traveling and checking out of another hotel because if wasn't clean or at all what I was looking for. The guy behind the front desk, after hearing of my travel troubles, offered me free drinks in the hotel restaurant to make my day better. He also gave me a map of the city and marked his favorite places to hang out in sharpie. The front desk staff went above and beyond to accommodate me, which is exactly what I needed after the day I had.
The resturNt downstairs was very good and the rooms are clean... Small but clean. The shower was kind of cheesy. It's great if it's just a crash pad. The Staff and valet service were all very nice The smaller rooms, shower felt cheap with crappy water pressure.
Nice location, lots of the city is walkable from here. The lobby is beautiful and the front desk staff made us feel very welcome. Once you get out of the lobby, the floors felt a bit dingy like they needed new carpets. The decor in the hallways felt a bit dated. Nothing particularly bad but just didn't feel quite polished. For the price I expected better.
Outdoor fire pits. Didn't work: AC, tv. 5$ for a bottle of water when the room is 200$ per night and tap water is gross seems cheap. Resturant was very expensive.
I loved the front desk staff and the valet staff. Upon checking in, the front desk staff was extremely helpful with tips on activities in the area and food and restaurant choices. They didn't sound rehearsed with their suggestions. They really seemed enthusiastic about their choices which made us enthusiastic about trying them out. The valet staff was extremely friendly and helpful as well. We left some items in our car that they had parked for us and they offered to retrieve them for us while we waited in the lobby. They greeted us every time we walked in and out the door and just seemed happy to be working there and not just working for tips. The customer service was greatly appreciated! The main negative comment I have is that their elevator is rickety and loud. I guess because we checked in at night, we got stuck with the room next to the elevator and you really can hear it every time it goes up and down. Luckily, we were just so exhausted from our daytime activities, we didn't have the energy to complain. Also, the housekeeping staff was a little intimidating. At around 4pm, we went back to our hotel room to freshen up and noticed that our room had still not been made. No big deal. We saw the housekeeping staff in the hallway and decided to tell them they can skip our room, but we wanted an extra towel and a new garbage bag. When we asked them, the staff member demanded my hotel room number in a harsh tone and when I told her, she then shouted to her co worker in another language some verbiage while pointing at us. They had a conversation, that sounded like an argument to me, for a few minutes while we were standing there waiting for the OK to skip our room and give us a towel. Mind you, they were standing right next to the towel cart conversing in their language while I was standing there confused.
Windows open - - a great feature these days if you lIke a little fresh air. Wonderful staff and convenient enough location. A bit pricey, especially the valet parking.
Great location, very friendly helpful staff, comfortable bed, lots of natural light, hotel restaurant had good happy hour and great food Room did not have closet or iron. Was surprised that for the price we paid, there was nowhere to hang nicer clothes.
location cost of valet parking, only on site option, 35.00
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This guest did not leave comments about this hotel.
Location, view, staff
Having good quality, well maintained (free) bikes available was a plus especially since Portland is such a bike friendly city. Happy hour reception in lobby, happy hour in bar, the staff, so many wonderful things about this hotel! We loved it!! Free coffee was provided in lobby was taken away at 9 am. As travelers sometimes we like to sleep in or would like an occasional late morning coffee, but they did accommodate in restaurant so how can we complain?
Location and size of the rooms. Management during the day did everything to accommodate. Gave me giant rooms. Free wine. The view was amazing. No room service after 11pm. Night shift not the most educated or friendly.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Very clean and tastefully appointed. A great place to decompress. Nothing
Classy place and Beer happy hour were amazing. Room size was a little small.
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Friendly Bartending Staff at Imperial.
Location was great. Restaurant located downstairs is convenient and good also has a full bar stock, I was able to order a beer and walk it up my room. Hotel staff very attentive. Need room card to have elevator cars access your floor which is safe. Can't really say what o didn't like, spent most of my time out of hotel. I did pay $6 for coconut water at the lobby market, a bit pricey o would say. I didn't have a car rental but valet is $35.
Nice service, good looking hotel for the money. Clean and spacious. Nice bar. Good location. We had a particularly bad room. bottom floor, next to housekeeping, handicap accessible. Parking seemed a little outrageous--we parked down the street
Loved the location to see and do things in Portland. Easy to walk to shopping, restaurants, riverfront.
Great location. Comfortable bed. Quiet. Clean. Pretty shabby. Tiny tiny room. Weird space. Seems like a very old property that needs to be updated.
The location was fantastic. The staff was friendly. The rooms were very clean and well furnished.
Easy check in, friendly staff, central location. A little loud, even though I asked for a quiet room.
Staff answered questions about directions Blake
We were in th middle of things downtown and could walk to iconic Portland places.
Location, price, customer service No pool or hot tub, small lobby
We originally weren't planning on staying in a hotel in our short visit to Portland but I'm glad we did. Courtyard was such a great steal! The Location was great, walking distance to just about everything. The price wasn't even bad considering we booked last minute. The hotel was super clean and had a very luxurious feel to it! We really didn't stay long enough to find anything we didn't like so I assume that's a good thing overall!
Boyfriend and I visited Portland for the weekend. The hotel was very presentable, in a great location (5 minute walk to most restaurants we went to) and a short drive to everywhere else. The hotel was clean, room and bed was comfortable and staff was friendly! We were in a corner room on the 9th floor, so the room was in a weird shape, not necessarily bad, but just to note. There was a bright hallway light that shone through under the door - had to cover it with pillows. There was no view, our one window literally opened up to a wall.
Get 24 hour room service
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
The lobby alone makes this place worth it. Top notch all around.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
Excellent location near great bars pubs and restaurants
they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.
We were able to walk or catch the trolley and go anywhere we wanted. It is quite central so we could see lots of attractions Great place
Location is great, facility is amazing, and staff was exceptional! Bed was a little firm but still got a good nights rest.
The view was beautiful. Very nice employees.
very walkable, close to theater and parks, walk to the river, I like a firmer bed but no one else in the party had bed issues
The location on the water front is potentially nice. (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise
Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.
Very comfortable room, old luxury style, very friendly staff No view, single elevator
The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.
The location is great, and the service is spectacular!
Couldn't be more helpful, great location and great price for luxury stay
Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes! Pricey but not out of line for area hotels.
Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly. The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.
Great hotel,centrally located,free public transport close to several good quality restuarants noisey air conditioning
Bed was comfortable. Room was clean. Location was excellent. Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.
The staff and location were excellent. Room furniture was too large fore size of room.
Good renovation of an old hotel. No pool.
Great location. Bar was awesome! Have a "bee's knees"! Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.
everything STAFF WAS GREAT Its all good
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
Comfortable rooms, staff was excellent. Would be nice to have a pool
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
Great location Great staff Clean Overpriced valet parking Self parking across the street Rooms similar to cheaper budget hotels outside of downtown
excellent customer service. very accommodating. Extremely loud - the room above us and the people next door were very loud.
Loved the quality of customer service, food, and location. I didn't like paying $5.00 for a travel size bottle of hairspray?
The young lady at the front desk was excellent. First I go to the wrong Hilton which is across the street she checks me in anyway. Then my wife and I come down the look around your city. And there she is at the front desk. She gives us great directions and great suggestions. Blonde with glasses. Loved it all
I was almost finished checking in when I was told that there would be a $25 early check-in fee.
The location of this hotel is very convenient for downtown activities and proximity to suggested things to do in Portland. The lobby and bar area are very nice. The work-out gym is also very good. While the Hilton is very convenient, there are some problems with this hotel compared to other hotels in this class. While free parking is not included, there is pay-to-park available from the hotel, but the hotel charges twice as much as the parking garage that is just around the corner(price gouging is not okay.) When I tried to ask staff about the private parking garage, they did everything they could to talk me out of it. Don't pay the excessive Hilton parking charge. I am finding that most hotels these days provide free internet in the rooms and in the lobby. I travel and stay at world-class hotels at least twice a month. So I broke down and paid for the premium internet access at the Hilton. It was far from premium. Not the slowest I have ever seen, but close to it. Also, at this level of hotel, I would expect all the rooms to have charging facilities for electronic devices. Sad to say, but the technical comfort of the room was anything but hi-tech!!
the staff was lovely and very helpful. No fans in the bathroom, views were weak, sauna and steam room was in the other building, which I found annoying.
Great location. It's was nice and clean. The staff are friends The room we stayed at is a standard king room. It's tiny. It think it meant for one traveler. My husband and I feel so cramped in it. No free Wifi in the room, only in the lobby.
No exercise facility on premis. No in room water. Breakfast is no available before 6:30 am.
The beds were very comfortable, clean space, (small) but functional bathroom. The gym was *great*, large and definitely had everything I needed to lift weights and do cardio, including a small room with mirrors. It's also very centrally located, and easy to bus to and from, which is one of the best aspects of the hotel. I definitely didn't realize there was no complimentary breakfast, and they gave us two full beds instead of a single queen (which is what we reserved).
Staff was very friendly, breakfast was good Windows didn't open at all, no fresh air. Not even a fan in the bathroom. So stuffy. The view was of the underside of a freeway overpass, actually 3 freeway overpasses, very disappointing. Hot tub was broken and the pool was cold. The bedding was a step up from a motel six, but not the soft luxurious linens I expect from a Marriott. Not worth the price.
Great deal for the money. Very comfy bed. All the amenities I need. Wish the window opened or there was a patio or something.
Very nice atmosphere and the hotel staff are very friendly and helpful. It seemed like everyone was in a great mood. The facilities were also very clean and luxurious.
not much to like about this place. The hotel is outdated and is in need of upgrade. Not the friendliest staff at front desk. talked like robots reading from a script. You dont get much for the amount you pay for nightly stay. The internet is not included and you have to pay extra to use in the room. The place is centrally located in downtown Portland, so if you're there for business in downtown area, I guess it would be okay, but for leisure, its not the best place to stay. It didnt seem very safe to be out after dark, and not too many places are open late. A lot of panhandlers roam the streets around the hotel.
The hotel was beautiful. Had to wait till almost 7 PM to check in due to rooms not being cleaned. Horrible experience
Beautiful room and the location was great for walking around downtown even in the snow. Very nice staff, especially the doorman who was always very friendly and helpful. The front desk was very helpful in getting us to the airport on a very snowy/icy morning. The food at the restaurant wasn't great but the wait staff was very nice.
Staff No cell reception. Pricey
Staff attentive to requests and very personable! Everything was super clean.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay