Portland Car Hire

Cons: I left my sunglasses and hat in the rental car. I called the Enterprise on 611 Burnside St. and spoke to Kelly. She was incredibly rude and unhelpful over the phone. She spoke to me like I was an idiot for leaving belongings behind and it seemed like it was a huge inconvenience for her to be dealing with my problem. Even the most simple of questions were met with snide responses. I am still working on finding my own solution for having my items shipped to me. This is customer service 101 and she completely failed. This part of the experience was so bad that I will have to consider whether I will be using Enterprise again in the future.

Cons: Facility is a bit small; they needed to move cars around in their small lot to extract the one I rented.

Cons: enterprise took my on-line rental for palm springs, issued me a reservation number and called me the day prior to the rental just to confirm i was picking the car up in palm springs. but, when i arrived, they had lost the reservation and charged me double to rent on the spot

Cons: i had trouble getting a car after agent lied about we just rented yours out excuse. 2 days later i get 2 calls for my credit card . i believe your female agent on burnside is a scam artist, i brought the car back a day early expecting a $24 credit but none was offered .i almost missed my flight w slow service

Cons: Nothing to say.

Cons: On the downside, we had the original car the first night. On the 2nd morning the low tire pressure light was on. The rear hubcap was broken and had been pushed into the tire stem so we couldn't add air. The Enterprise office we were closest to gladly traded it out for a different car. Unfortunately the replacement car was not nearly as nice as our original car - not a comfortable, fewer amenities, and used more gas.

Cons: Tire pressure light was on because two tires were low. Went to put air in the two tires that were low, but the internal computer was mixed up in which tires were actually low; therefore, I mistakenly over inflated front tires when the back tires were the ones in need of air. No big deal just took a little extra time and patience to fill the correct tires to the correct levels.

Cons: the wait but it wasn't long

Cons: When I originally entered PDX for the airport as my search, and I chose the price deal offered by Dollar Rent A Car, it gave me a location in another part of town. I just thought it was an off Airport Site and expected to take a shuttle. The agent had to cancel that reservation, and then offer me a car at a much higher rate. I probably won't use this service again as a result.

Cons: Asked for economy and got an suv...I would have gone to the airport if u had known only the suv would be available, Car Was dirty, Had Items From Previous Driver inside

Cons: Car was very clean, let me say quickly, BUT there were 2 empty beverage cans and a plastic glass that the previous renter had left in the console (between driver and passenger seat). Not awful, but who wants that.

Cons: We only use a half a tank of fuel in one of the vans, so we would prefer to get some sort of a credit against the full tank purchase option. Perhaps a proportional credit could be added to the credit card once the van was refueled for the next customer.

Cons: Always trying to upsell.

Cons: Location is off site. But shuttle was pretty fast.

Cons: Wanted a more compact car but it wasn't available which was my fault as I didn't book enough in advance.

Cons: Nothing

Cons: No active GPS without upgrade

Cons: Please let users know when a company has a NO debit card policy for rentals.

Cons: I never ended up renting the car because the service desk was closed by the time my delayed flight finally arrived.

Cons: Everything. Every car I tried to book on this app wasn't available for a one way rental without a returning flight or a major credit card. Bank credit or debit were not accepted. The ones that would accept would not accepte rAtes and tried to charge over $1000.

Cons: Made reservation, no cars for anyone waiting, sent me 4 blocks to the Dollar was told they would price match they didn't want to and also were over booked

Cons: It was not explained to me that there is a huge airport tax when you rent at the Portland Airport. I was unprepared for that.

Cons: We requested pick up at the airport. Luckily before we went to get the car we saw a different address. The car pick up was a 25 min drive from the airport. We were late picking up and had called about being late. They still gave our reservation away and we had to wait for a car in the rental class- they didn't even offer to upgrade to another car they did have ready right away. They wouldn't entertain the idea of waiving the fee to drop off at the airport for when we left since we thought that was were the pick up and drop off were. There were hidden taxes and fees too. Just in general I felt like they were trying to hide the real cost of things. Won't be using them again- I haven't found that things are so hidden with other rental companies.

Cons: Did not know about the estimated city tax fee $33.

Cons: I had a 1 o'clock appointment to pick up my rental car from the downtown Portland Hertz location, and showed up at the rental office at 2:01 PM after a $27 Uber ride from the airport. The door was locked and the entire staff was visible inside the business. I knocked on the window and was met by the manager (Flip) at the door. He asked if he could help me, and I informed him that I had a reservation. Flip imformed me they closed at 2PM (one minute prior to my arrival) and that they had given away all their vehicles. With a very unconcerned attitude, Flip told me there was nothing he could do. I informed Flip I had just flown in from Phoenix, Arizona and was in need of my rental car to drive to Eugene Oregon. He again said there was nothing he could do. I asked him what the purpose was in having a reservation was if they were going to be out of cars when customers arrived? Flip had no answer and suggested I walk down the street to his competitor. So, I found myself in a city I had never been to, dragging my suitcase down the street with no mode of transportation! This "manager" named Flip of the downtown Portland Hertz branch was extremely unprofessional and a sad excuse for a human being, much less a representative of a major corporation. I will never as long as I live use another Hertz Rental Car! If you want a pleasant rental experience with professional representatives, go Enterprise 100 percent of the time.

Cons: When we got there, Hertz turned us away because they were out of cars. A real let down and waste of time.

Cons: They didn't have a car available. We had to carry our heavy luggage 5 blocks. Poor service.

Cons: Did not rent. Office was closed at 2pm

Cons: Were told can drop the car at the airport. Then, charge additional 44 dollars + extra fees and taxes. We were really taken?

Cons: Pickup was a mess. Interior was dirty. Car was difficult to drive in the rain, unpleasant to drive. Very poor value.

Cons: The total I paid was about 10 dollars more than what was shown on my reservation. They told me it was extra airport tax. I wish it was shown when I made the reservation so that I could compare the various offers correctly.

Cons: Pick up far away from airport and service was slow. Turned out to be double the cost of the quote.

Cons: The rather limited hours (7a-7p).are a bit of a drag. And it's 5 miles from the airport so expect a 10-15 min shuttle from the airport. It's a great deal if you live nearby!

Cons: I don't like how the insurance sold on the website is different than the one offered by the rental company, so the customer is pressured into buying multiple policies to ensure proper coverage. I ended up spending hundreds more than my reservation claimed.

Cons: The shuttle never showed up at the airport to pick us up. After 50 minutes wait time -- we went with another company! Would not go with this one again....

Cons: Engine light on vehicle 30 minutes into drive.

Cons: The distance from the airport to pick up the rental.

Cons: Nothing

Cons: Car Rental said $18/day.. rented for 6 days n paid $501.. -____-

Cons: It was not clear where I was to go when I arrived at the airport as the business is not on sight and there was no shuttle there waiting.

Cons: When I checked in, the agent was a little weird about showing my receipt for gas and couldn't explain why I needed to. Just a strange experience.

Cons: The car malfunctioned and coordinating with Thrifty to get it replaced was a pain in the butt. I had to miss part of a wedding because of a miscommunication on Thrifty's end.

Cons: The car I was given smelled like a rolling ashtray. I called every day I had it trying to get in touch with someone. After sending in an email complaint and receiving no response, I eventually called the national customer service line, to which they told me I had to contact the specific rental location and speak with the manager. After putting in two calls to the manager and not receiving a call back, I finally got ahold of her on my third call to the location. Not only was I told I should have called earlier (even though I had), I was also told she could not issue a refund for the vehicle and offered me $100 discount and a voucher. I never received the voucher when I dropped off my vehicle as the person working had no idea what I was talking about. Needless to say, I will never rent with Thrifty again.

Cons: No cruise control

Cons: Charged for early return and days I didnt use. They said oh we cant adjust because the rate you got was super low. So, they charged me for two days I didnt use.

Cons: The extra pricing, doubled the car rental fee.

Cons: When booking said it was at the airport but had to take a shuttle to get the car then waited in line for about an hour. Kept trying to up sell us on a different cars because only had a few ready. Chose an SUV for a bit more money but was a good deal. Car was not very clean even though it looked like they just ran it through the wash.

Cons: When I made the reservation, there was no mention of extra mileage charges, which were revealed to me upon the return of the car. I am unimpressed with the way Budget advertised they're deals online without revealing all charges up front.

Cons: The pick up was a joke. Wrong car, mix up on car, took over a half hour or more to check in.

Cons: Budget rep explained that our online insurance purchase was third party... Should have save the money and purchased at pickup Budget rep explained we would be driving through a storm and offered a choice of two different SUVs at an additional charge because of 4wd. Upon further inspection every available SUV on the lot was FWD. We don't appreciate the dishonesty.

Cons: Portland to San Diego, I was quoted a price of $347 for two days, sounded fair. I had to pay $550. If you are requesting a different drop off location then that fee should be listed.

Cons: Car WREAKED of smoke. Had to pick up a client and they immediately smelled it. Unacceptable odor for a rental car company and I didn't have time to swap out cars.

Cons: Drop off location was not updatedonline

Cons: Eveyone was great Rental itself ran great!

Cons: Pick up slow. Drop of people disinterested in helping getting us out of there. Chevy Equinox, which we had for a month, has poor visibility and turning ratio, making it clumsy (if not risky) to drive.

Cons: By the end of the 7 day trip I was wishing that I could electronically adjust my seat, but I think that was more about being in the van for 7 days and less about the van.:)

Cons: Upon exiting the airport garage, the attendant was very rude. The manager on duty happened to come by. He was very friendly and receptive. He apologized and explained that he's regretting the decision to hire contractors for this position. He said he appreciated my input and would use it as an example at his next meeting with the bosses. He may be lying through his teeth, but he was very nice and easy to work with.

Cons: My car clearly had a smoker using it previously and felt like it was cancer ridden. I also found a bunch of pretzels underneath the drivers seat. It was disgusting.

Cons: Was not able to use my AVIS preferred number in order to speed through the rental process. Please make it clear at the outset that there is cost to the discounted prices in terms of poorer service quality such as inability to associate the AVIS preferred identifier with your reservation.

Cons: There was some pressure to buy insurance on the rental car.

Cons: Nothing

Cons: Car I reserved was not available

Cons: No mention of upgrade options

Cons: Nothing

Cons: They did not have the car available for rent...I feel like they scammed us