Playa de las Américas Resorts

We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner.

The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.

location and views

bathrooms very old fittings

The location was great. The hotel was clean with good facilities.

The food was average and the rooms are ready for decoration.

Hotel was convenient for all the shops and facilities of the resort. The staff were very helpful. Good entertainment at night. Very clean hotel and the rooms and public areas were kept immaculate.

Food quantity and variety was very good, however, some of the quality was not up to standard. Also the food from the hot buffet was not as hot as we would have liked. Often by the time I got the food back to the table it was onlt luje warm. Meat tended to be tough, especially the steaks and the lamb chops. Mine was raw in the middle on occasion.

The location was excellent and the food was even better.

I thought the island in the middle of the pool reserved for privileged guests as offensive and very discriminative. If the H10 wants those type of people they should make it a 5 star and not a hotel for hard working less better off guests. Reminded me of a monkey island in a zoo.

Nothing.

The food was absolutly horribly bad.

very nice pool good choice of food staff very helpful

corridors need new carpets and some floor tile work in need of repair around pool

the friendlieness of the cleaning staff and house keeping staff. also that it was comfortable for older people. The pool area was also very pleasant.

We arrived and our hotel room at 5pm and it was not ready. I specified that I wanted a hotel room on the 3rd floor or upwards. They said at reception that this was not possible. So they put us in a room on the ground floor for 1 night. It was uncomfortable and loud. We did not get much sleep after our long journey from Germany. The next day they said they would change our room, but only to a room on the 1st floor which was not what we asked for, but it was better than the room on the ground floor. This room was also wrong. We booked a twin room and this room was a double room. So they had to put in an extra bed. This took about 3 hours to organise. We were in Tenerife 2 days, and were still not happy with our room. It was a nightmare to organise. The staff at reception were not very helpful and sometimes agressive and not very understanding. We had travelled so far, were so tired, and they did not make this any easier on us. We understood that the hotel was busy etc. but I booked the room in November and specified exactly what we needed, which was not alot. When we finally got the extra bed in our room, we then began to enjoy our stay. But this was after 2 days in the hotel.

excellent location and pool and breakfast choice

The hotel reception was the worst I have experienced . 45 mins to check in. Clueless and could not care attitude. Needs major surgery

Excellent location, good value for money.

Food was boring, service was a bit poor. Rooms needs renovation.

the food was very nice with alot of selection and the rooms were nice it was all very good but we were among the very few young couples

Staff were friendly and tried to help.Public areas of the hotel were comfortable .

The beds were uncomfortable , the room wasn't clean , there were no tea/coffee making facilities , no drinking water , and very poor sound insulation - we could hear clearly normal-volume conversations in neighbouring rooms .

Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.

Location close to the beach, restaurants and shops.

Room little bit old fashioned, long way from reception.

lovely room with jaccuzzi on the deck, close to the beach

sterile anonumous athmosphere

Breakfast was fabolous

breakfast, cleaning, view, pool

construction outside

we liked the hotel very much because it is not to big. our favourite was the restaurant and the food in there. the food was excellent.

The breakfast buffet was very large. The view from the room and location were ideal.

The bed was a bit stiff.

Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international).

Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.

you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish

the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)

The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families.

There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.

Big room, good bed

View could have been better