Overview

DoubleTree by Hilton New York City - Chelsea

128 West 29th Street, New York, NY 10001, United States
+1 212 564 0994

RM 806+

Overall guest ratings

7.8/10 Good
Based on 2,973 reviews

Review highlights

  • 9.5
  • 9.4
  • 5.4
  • 4.5

Good to know

  • Friendly service

Nearby

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    About

    The Doubletree Hotel Manhattan Midtown West is a new, 26-story high-rise hotel constructed in classic New York City style. Our modern, full service hotel located on 29th Street between Sixth and Seventh Avenues offers a great location just a block from Broadway and close to all your favorite Manhattan NYC attractions and destinations. Guests at the Doubletree Manhattan Midtown West are only blocks from Madison Square Garden, Herald Square, Penn Station, the Flatiron Building, Macy's, and The Empire State Building. Our midtown west location offers an eclectic environment filled with theaters, galleries, shops and restaurants that is convenient to the most famous business and cultural addresses of Midtown Manhattan. Shop Fifth Avenue, attend an expo at the Jacob Javits Center, stroll through Times Square and enjoy world-class dining within minutes of the Doubletree hotel. Our hotel features gracious outdoor spaces, modern décor, refined common areas, state-of- the-art guestroom furnishings and high-tech amenities. Guest room accommodations include our luxurious Sweet Dreams beds, flat screen televisions, and high-speed internet connections. Dine in-room or enjoy freshly prepared American cuisine in our hotel restaurant - serving breakfast, lunch and dinner daily. Relax with cocktails in our casually elegant Lounge before a theater evening. Guest services include 24-hour security, complimentary HSIA in public areas, and a helpful concierge staff. Work out in our well-equipped Fitness Center with cardio and circuit training equipment, and stay connected while on the road at our Business Center, supplying complete business support facilities. You'll find everything you need for a comfortable and gracious business or leisure stay at the Doubletree in Midtown Manhattan. The Doubletree hotel is easily accessible via the subway at 28th Street, Metro North to Grand Central, Long Island Rail Road to Penn Station, and taxi or car via the Lincoln Tunnel or the Triborough Bridge. The next time you travel to New York City, our friendly and professional hotel staff looks forward to welcoming you to Manhattan with our signature, warm chocolate chip cookie at check-in.

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    Hilton

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wi-Fi
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 2,973 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.2 "92% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.2 "Great parking, according to 72%."
      10.0 "City centre within easy reach, said 100%."
    • 9.4 "Food is to die for."
      9.9 "Yummy desserts, said 99%."
      9.6 "96% were happy with the price."
      8.5 "85% loved the menu selection."
      8.3 "83% loved the dining experience."
      8.6 "86% enjoyed the snacks that were offered."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      7.0 "70% said the concierge service was amazing."
    • 6.6 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.5 "Internet is average."
    • 5.4 "Breakfast is mediocre."
    • 4.5 "Not very comfortable."
      2.1 "79% said rooms were small."
      4.2 "58% thought it was too noisy."
      2.2 "Air conditioning was criticized by 78%."
      1.0 "90% criticized the small bathroom."
    • 4.5 "Wellness & sports facilities were not very nice."
      4.4 "56% didn't like the fitness area."
    • 3.1 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.6 "For 74%, the lobby entrance was sub-standard."
      1.3 "87% didn't like the architecture."
      0.7 "93% thought the facilities needed updating."
    • 3.0 "Horrible vibe."
      1.9 "81% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
      3.5 "65% didn't like the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 1,278 reviews
    • 9.4 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.2 "Great parking, according to 72%."
    • 9.1 "Food is to die for."
      9.9 "Yummy desserts, said 99%."
      8.6 "86% enjoyed the snacks that were offered."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 6.7 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 6.0 "Internet is average."
    • 5.6 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.8 "Only 58% thought the shower was ok."
    • 5.3 "Breakfast is mediocre."
    • 4.6 "Wellness & sports facilities were not very nice."
      4.5 "55% didn't like the fitness area."
    • 3.1 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
    • 2.8 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
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    Overall rating

    7.5 Good
    Based on 1,100 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.3 "Great parking, according to 73%."
    • 9.3 "Food is to die for."
      9.9 "Yummy desserts, said 99%."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 6.7 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.4 "Internet is average."
    • 5.4 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      1.5 "85% said rooms were small."
      4.0 "60% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      4.4 "56% said the bathroom was dirty."
      3.9 "61% were disappointed with the minibar."
      1.9 "For 81%, the rooms looked old."
      2.5 "Air conditioning was criticized by 75%."
      0.8 "92% criticized the small bathroom."
    • 3.9 "Not very comfortable."
      1.5 "85% said rooms were small."
      4.1 "59% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
      0.8 "92% criticized the small bathroom."
    • 3.2 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 3.0 "Horrible vibe."
      2.8 "For 72%, the lobby entrance was sub-standard."
      1.8 "82% criticized the unstylish hotel."
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    Overall rating

    7.1 Good
    Based on 148 reviews
    • 9.6 "Terrific location."
    • 9.5 "Food is to die for."
      9.9 "Yummy desserts, said 99%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 6.4 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.2 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 4.6 "Not very comfortable."
      2.0 "80% said rooms were small."
      4.2 "58% thought it was too noisy."
    • 3.1 "Horrible vibe."
    • 3.0 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
    View all review categories

    Overall rating

    8.0 Good
    Based on 445 reviews
    • 9.6 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "97% liked the proximity to sightseeing."
    • 9.5 "Food is to die for."
      9.9 "Yummy desserts, said 99%."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 6.2 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 5.6 "Internet is average."
    • 5.4 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 4.9 "Not very comfortable."
      2.2 "78% said rooms were small."
      4.5 "55% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 2.9 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      2.4 "For 76%, the lobby entrance was sub-standard."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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