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Friendly staff, very comfortable, clean room. It was close to the centre of Lyon.
confort - good bed a better soundproofing because of wooden stairs
The reception and friendliness of the staff and the size of the room and its quietness.
Good location in Lyon Vieux. Practical garage. Nice spacious room with view on the river. The breakfast could have been better.
Le Phenix Hotel is well located, just in the older part of Lyon with all the bars, pubs and small restaurants. The rooms are big, well decorated, we had a great view on the river Saone. Breakfast was served in the veranda which was also nice.
Location is perfect, close to old town. The size of room is very good. Breakfast was sufficient. Parking can be a problem thus hotel has a garage at back street.
A cosy room, quiet, with a view of the river, central location I did not know that there is such a problem with parking in the area. The reception clerk was very not helpful to find a solution (give me an advise where I can park my car), only saying that I had to book parking in advance. I would appreciate if he could direct me somewhere, but the attitude was - "don't bother me, it is your problem".
Very helpful staff, spacious and clean room, very convenient place for touring around Our executive room is not lift landing and the bedroom is on the 'upper deck', not satisfactory air conditioned during sleep
Helpful staff Tobacco smell in room. Although non-smoking, there weren't any notices in the room, and there was in fact an ashtray in the bathroom
Quiet room and clean but I would not go so far as to call it deluxe Reception staff were not very knowledgeable about local transportation offers.
Clean, comfortable and good value for money. Excellent recommendation for local restaurant; proximity of good bars, shops, etc. WiFi internet No availability of bottled water, no glass in bathroom, rather primitive shower
friendly welcome, clean bed the shower hose too short. no free internet!! the desk needed to be fixed to the wall more solidly
it was excellent!
Very friendly reception, location was convenient.
People was very friendly There was no "Wireless internet available in public areas and is free of charge".
Family atmosphere and good location the cleanliness of the carpet. Recommend vacume cleaning more often
The owners were very easy going and helpful. The room was small but perfectly adequate. The view from the balcony was spectacular. The position in town was perfect. The shower was a bit small and it took us several goes to get in at night.
Clean rooms Bed comfortable Bags of hot water No over bath shower head holder - no shower curtain Bathroom door couldn't latch as the retainer out of alignment with the catch. Very limited clothes storage space. Concern that room door left opened for long periods of the day even when the cleaner was not nearby
Great location near the Hotel de Ville as well as restaurants and the historic district, comfortable room with good amenities, generous breakfast buffet, very pleasant front desk staff. This place was a very good find. Easy to trip on a small step when getting out of the elevator and another small step when entering the guest room, but the front desk staff warned us about this in advance, so we were prepared.
excellent location on presqu'ile. Opposit there is a groccery shop with everythig you might need if don not want to use a mini-bar There was no air-conditioner. Given that it was quite hot we kept the windows open but during the night were waken up several times by noise on the street
Great location, excellent staff, very pleasant and clean rooms The bathroom was small
Rooms beautifully decorated and comfortable. Convenient supermarket across the road. Easy access to city's historical centre and restaurants et. Arrangements for car parking were confusing. Nice balcony/courtyard but discovered it was shared with the next room. Felt like I was looking through their window. Bit awkward.
Central location, helpful staff, comfortable, clean beautifully decorated room. Lift holds only 3 people (or 2 with luggage), breakfast seemed expensive at 12 euro each so we found nice cheaper meals elsewhere
The room decor was just lovely, the staff at reception always kind and helpful.
The location was perfect for a short visit to the city: close to some very good restaurants, near to the river and within walking distance of most sites. The pool was much smaller than we had expected and in a rather odd location next to the breakfast area.
Beautiful clean new looking room. Wish we could have stayed longer. It was further from the train station than we thought.
The room was warm and comfortable, the bathroom was spotless and the bed was the best away from home I have ever slept in. Tea and coffee making facilities would have been the icing on the cake but I don't think many hotels in France do that sort of thing
Staff was extremely helpful and friendly. Facilities were clean. Decor was interesting and stylish. Breakfast selection was superb. Excellent location. An overall positive experience. Would definitely stay here again.
Staff were very helpful in providing room that suited our requirements. Excellent locations for touring city centre on foot. No.