Krabi Resorts

Location, room was ok, restaurant was better than others at railay beach Staff were poorly trained, unattentive and did not care about guests. Service in restaurant was slow. Hotel feels old, and expensive for what you get. Beach gets very noisy during day as boats come from Au nang

Great location on beach and easy to get to after arriving by longboat.A very good breakfast with fantastic view.Good friendly service. Room needed a small table and chairs, and also not comfortable to watch TV. Not really deluxe as compared to similar priced hotels on Phi Phi or Ao Nang.

The view, the beach, the pool and my room's outdoor shower. The bed was very hard and the ac in my room sounded like a jet plane.

They were so rude that I was a single American female traveler even though I'm very polite. They over charged me 100 US dollars, that I now have to deal with when I get home. That's a lot in Thailand! Rooms weren't that cleaned. Pretty sure the "day bed" had bed bugs. Hated this Hotel!

nearby shopping area, easy to get HALAL food, lots of muslim in Krabi, good surroundings, lots of spa nearby internet connection was expensive 30 min for 100baht, not free, because it was raining season, reserved for a standard bungalow nearer to the beach instead got a room nearby the swimming pool. The reason i reserve a room there was to get a room nearby the beach. Hotel needs to refurbish, quite old.

The staff at the hotel were great and they upgraded us when we had noisy neighbours. tHE location is fabulous. THE hotel is quite run down in parts. tHERE was quite dodgy electrics - wires hanging out in the garden etc and the plumbing was ordinary. tHE toilets in both rooms smelled constantly and there were open drains besides the COTTAGES.iT could be a fabulous place with a bit of upgrading. I have marked that I would not recommend - but I probably would suggest it's a great location but to be careful about which rooms you book.

The location was amazing and the staff tried extra hard to be helpful and friendly. We were surprised to find the resort needed refurbishment, and the rooms were a bit worn. We upgraded to a pool villa which was in much better condition. The comparison between the rooms and villas made all the difference.

Great hotel for families.

I liked the location on a semi private beach. The hotel is eco friendly and melts into the backdrop of mountains and palm trees I did not like the rather surly unsmiling and unfriendly attitude of a number of staff members. I did not like the mix up over my room allocation as having paid for a sea view deluxe room I was initially allocated a room with nil sea view.which wasted my time in changing rooms.The departure transportation was not well arranged with insufficient information given to us.

In general, this hotel is basically more suitable for those who craves for serenity and relaxing moments. Me and my husband booked for Spa Deluxe Sea view with outdoor jacuzzi, and we got the best room location. The view frm our balcony is really breath-taking. The hotel staff even surprised us with some extra welcome romantic deco and anniversary cake because it was our anniversary trip. I'm very happy and impressed with the room that we stayed in. The only set back is the location of the htl a bit inconvenient for shopping activity, and the food in the hotel is rather expensive with a poor quality. Dining-out would be the better choice. The htl provides a shuttle boat every 2hrs (depends on the tide) to go to Ao nang town which is good -I would say the quality of the food in the hotel restaurants is rather a disappointment with that kind of price. The buffet breakfast is good, but can be better. The customer service staff is not as friendly as they should be

The location on West Railay is excellent The standard of the room was low and needed some updating

The West Railay Beach makes this resort. It's magnificent!

The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.

The pool access room is great and they never fail to surprise us with creativity using the bath towels into elephant and lotus . Their housekeeping people are ridiculous! Charging me for bar items which I did not ate. Anyone to book their room , pls re-confirm that the bar items are intact when checking in and also daily after the room cleaning service.