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9.4
9.4
9.4
9.3
9.3
8.2
Details
Map
Reviews
Overall
8.3 Excellent
Based on 905 reviews
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All reviews 8.3
-
Couples 8.4
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Families 8.2
-
Business 6.7
-
Solo
9.5
8.8
7.4
6.1
6.0
6.1
9.5
8.6
6.4
6.1
5.9
5.0
9.6
8.5
7.3
6.3
5.5
4.8
8.7
5.6
data provided by TrustYou
"Wonderful sightseeing"
"Friendly service"
Recent reviews
Details
Map
Reviews
Overall
8.3 Excellent
Based on 1,507 reviews
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All reviews 8.3
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Couples 8.3
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Families 8.1
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Business 8.4
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Solo 8.1
8.9
8.4
7.3
7.3
6.4
6.4
8.8
8.1
7.0
5.8
5.7
5.4
8.9
7.7
7.4
6.5
6.0
5.7
8.9
8.4
6.5
6.4
6.1
8.9
8.6
7.5
6.3
data provided by TrustYou
"Comfortable beds"
"Wonderful sightseeing"
"Great shopping"
Top positive review
Top critical review
Excellent 10.0
The staff are very helpful and friendly. Our room was clean and quiet, and I got the best sleep I have ever had in a hotel, usually my biggest complaint about hotel rooms. Perfect location, will definitely be back! Nothing! Everything was perfect!
Good 6.0
Lobby bar and breakfast staff were excellent! No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
Recent reviews
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OK
4.6+It was a good sized room with more space than I expected. It was very comforable too.-The room was clean when I arrived, but when I came back after a long day of work, houskeeping never cleaned the room. The bed was unmade & the bathroom was a mess. -
Good
6.0+Large, spacious rooms, free internet at the lobby-The staff did not inform me that my luggage arrived
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Excellent
10.0+The staff are very helpful and friendly. Our room was clean and quiet, and I got the best sleep I have ever had in a hotel, usually my biggest complaint about hotel rooms. Perfect location, will definitely be back!-Nothing! Everything was perfect!
Details
Map
Reviews
Overall
9.4 Excellent
Based on 393 reviews
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All reviews 9.4
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Couples 9.5
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Families 9.2
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Business 8.8
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Solo
9.6
9.3
9.1
8.8
7.3
6.3
9.6
9.3
7.3
6.7
9.7
6.5
9.4
6.9
data provided by TrustYou
"Wonderful sightseeing"
"Friendly service"
"Great shopping"
Recent reviews
-
Excellent
9.1+Very nice staff and location.-Room was small and seemed a bit cramped. Wouldn't be comfortable for an extended stay.
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Excellent
8.0+Awesome location close to everything in the plaza area.-Small room but that's part of historic hotels
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Good
7.3+customer service-no pay per view. no in-room bar
Details
Map
Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
9.2
Review Score
Based on 200 reviews
Top positive review
Top critical review
Excellent 10.0
The staff at Hotel Sorella went out of their way to help me when I became very ill during trip. Their chef made me special soup, and the banquet manager even drove me to the hospital when that eventually occurred. The front desk did everything they could to accommodate my needs as I could not leave my room. While my business trip was ruined due to the illness, they made it a lot more comfortable. I would come here again and again!
Good 6.5
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Recent reviews
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Excellent
9.7-Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
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Excellent
10.0+Nice place. Good location.-Valet expense.
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Good
6.5-Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Details
Map
Reviews
Overall
8.5 Excellent
Based on 401 reviews
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All reviews 8.5
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Couples 8.7
-
Families 8.5
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Business 8.7
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Solo
9.7
9.6
9.5
8.0
6.1
6.1
9.8
9.6
9.6
7.8
6.5
5.7
9.8
9.6
9.4
8.2
7.1
6.2
9.7
data provided by TrustYou
"Accessible parking"
"Wonderful sightseeing"
"Affordable parking"
Recent reviews
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Excellent
10.0+Breakfast-Nothing
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Excellent
9.1+great breakfast!-plumbing in the rooms needs an update. Makes lots of noise.
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Good
7.1+Great staff spacious parking beds comfortable lots of shopping near by-Bathroom was dated pillows were horrible so soft you needed 10 to make a decent pillow hot water was not great and water pressure was horrible
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