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The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
Breakfast buffet is a little poor considering its cost $30 per person
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
I loved it all. Room was comfortable. Great location. Beautiful hotel.
Pretty much Everything! Pool and beach seating was very limited
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
Location was amazing. Staff were very friendly! Pool is not the nicest.
Excellent location for beach access, shopping and dining.
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Historic, iconic hotel, still the best Nothing
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Really good rooms and service. The gym was not good!
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
The beach the ambiance Everything else
I love the location ...so close to everything ! The fact that the outside air con unit was just below us &!it was VERY noisy ! The fact that as a paying guest at the hotel, we couldn't book a table at dinner time in DUKES ! Also upset that there is no longer the 'all you can eat' buffet in the evenings!
Beach access is exellent. They charge you for everything
check-in process -
Location Check-in took WAY too long, even with four attendants working.
The only two things I like about the hotel are the location and the room space. The front desk/check in staff (well, at least the person who helped me checked in) is rude. Pay a lot extra than we have paid already.
Location, service, size of room, amenities. Maid service would not care for room until at least 2pm. There was some sort of unknown, brown substance wedged between two sections of the toilet that caused the bathroom to have a foul odor in our room.
check in was a breeze. staff was very good
The staff was friendly beyond expectation. Not only did they give me a good room, they brought up cookies and a free Hawaiian CD to my room after I checked in. The location was great. You can walk to every where in Waikiki. the breakfast buffet was great! Because of the wind, the sliding doors rattled at night. it was a bit annoying. The beach isn't the best. the sand was coarse and had rocks once you enter the water. Fortunately, the beach in front of Hilton is great and its right next door.
staff kindness If there was korean staff, It would be better.
This guest did not leave comments about this hotel.
Nice Hotel, room was comfortable. Security was good. I have no problems with this hotel.
It's so close to the beach. And the ShoreBird, located at the lobby, is perfect place to have dinner in this area. Not really.
Location is excellent right on the beach. They have a shuttle now for guests that makes a loop of honolulu and another towards Diamond Head with discounts on museums, great plus. We stay at this hotel once or twice a year and always get a room over the pool area. That didn't happen this year.
Staff went above and beyond to make sure our stay was enjoyable!
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Ocean view + staff awkward bathroom too ight
Friendly staff and close to the beach.
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
It was very good hotel. Situated in the center of nightlife of Wakiki and just in 5 minutes walk from the beach. Hotel is very clean, my room was very large and comfortable with new furniture.
view from room not very appealing (directly at multi-level carpark)
The location of the hotel is excellent for access to shopping, transport, the beach and other activities. Wednesday evening drinks hours is very good. Business centre is good. The hotel is getting older now and so things such as the lifts and dripping taps in the room are in need of attention. In-house information in the room was out of date. Did not mar the stay but the hotel is showing it's age compared to others in the area.
The fact that the staff was so helpful - I would ask the front desk for something and they would be fixing the problem right away. At times I found it hard to sleep as there was some nightlife nearby but again, the hotel provided me with earplugs! Fantastic people there.
the Rooms The tv was broken
Location, clean, accomodating, helpful & friendly staff, roomy, comfy beds It was a noisy by the bars the first night we got there and the rest of the 5 nights it was beautiful
Fantastic could not have asked for any thing better NA
great spot everything was just a quick walk from the front door The pool. Ive seen puddles bigger than that !
toilet was broken twice
Huge very clean room with two balconies in the very heart of Waikiki with excellent access to the beach.
Everything That we had to leave so soon haha
Nice and clean modern bathroom Beds were just awful and uncomfortable... Spa was not a high value experience
It has pretty nice view and close to beach. I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time. I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
The bathroom had a bidet! Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment. The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
View, location, pools, spa options
We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price. Infinity pool for adults only. Internet connectivity in and out.
Great last minute stay here! I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
Overall very gd!! Infinity pool was perfect! Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
The line to check in/out was very long.
Adults only Pool. Beautiful room. Great Bar service at pool. drunk lady from Chicago in Pool.
The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides. Loved everything.
- Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
The staff was excellent and friendly. The junior suite was big and clean. They definitely tried really hard to make up for their limited facilities. Old and a little expensive considering their limited accommodations.
would of liked a pool but all was fine would stay again as above
The hotel was very convienent for resturants and shopping...close to the beach and accessable for buses and shuttles to take us where ever we wanted to go.
no comments I did not like the charge for the room, was more that when i made the reservation, nothing was exacly with my reservation.
The staff; Mike, Isau, and Harry were wonderful! They responded very quickly to all request and answered any questions I had. They assisted in making sure my luggage was taken care of and my plane bookings were correct. They also called the shuttle for me and made the arrangements! There is a lot of construction going on, and they don't have a restaurant in the hotel. But I was directed to the very nearby places to eat.
The nearness to the beach. Very noise neighborhood. Music almost through the night.
Worst stay ever . Avoid at all cost
It was clean with central location. It was very noisy to the point it was difficult to sleep any of the nights I was there with the loud background noise of the ventilation in the bathroom plus externally - ear plugs offered to guests would be of benefit. It was also the only hotel on my trip that did not offer a hair dryer.
The rooms in person do not look anything like the pictures they post online. Definitely a facade! Rooms are very small, and not sound proof whatsoever. It was very hard to sleep at night or in the afternoon. You could hear everyone passing by the room and in other rooms. Staff were okay. Overall, it was alright just not what I expected from what they have posted about their rooms online.
Good localization (you really don´t need to pay 3 times more to have an ocean view in other hotels) and price. Hotel is under revitalization and my room was already "updated". Parking lot expensive and with only a few places. I´ve payed 20% less in a public parking one block ahead, with vallet service!
Not much No Parking
Good clean and just renovated. Good location in heart of Waikiki. Not really a complaint, booked 2 bedroom apartment but have only 1 attached bathroom to one of teh rooms. Rather inconvenient, imaging waking in middle of night having to transit through the other room to use bathroom. No privacy. Family with young kids maybe be acceptable.
Nothing at all Everything
Location Bathtub didn't drain well. Water would accumulate very fast. Taking a shower was a gross experience. Hand towels had stains on them.
the location of the hotel is perfect! Centered in the heart of Waikiki, everything was within walking distance. There is a hotel resort fee, but is nice that it covered the parking fee. justin was our check in agent and his service was superb, easy to talk to and very informative. Hotel is slightly dated, a new paint job would make it look nice, better air circulation would be good. Elevators are slightly small and run slow. Elevators in the parking garage are only located on the very top floor. Makes it a small hike to get your luggage to the elevator.
Staff was great but hotel itself was very aged and poorly maintained. Shower were terrible. Rooms in need of dire upgrades. Based on price was disappointed in quality
Not on beach but very central. Rooms and beds need updating.
The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy. The false fire alarm.
Overall the service was good. Like most rooms in Hawaii, the hotel needs to be updated.
Excellent location just across from the beach. Next door to new international marketplace. To be open this spring. Lei making staff was on the original Hawaii Five-o. Some rooms can be a little noisy. Try to stay on front or side. Partial ocean view is worth it if you get the one that overlooks the pool which also has nightly Hawaiian entertainment. History of the hotel is also a plus.
My family enjoyed a great stay at the Sheraton. All the employees that I dealt with were amazing. A certain front desk person I believe named Andy was awesome. He remembered my name upon checkout and also saw to it that a package that I was expecting in the mail got to my room immediately upon arrival. Angie at the pool was a great server. And one day they forgot to clean our room, but after a call to the front desk someone was in our room within a few minutes to tidy the place up. All employees certainly seemed to care a great deal for people staying at the hotel.
The open plan of the lobby was gorgeous. The pool area was very nice and relaxed, and the beach is only a short walk away from the hotel. None.
Proximity to ocean was perfect. Elevators slow and always crowded. Bar staff grumpy.
The rooms felt more like a motel than a hotel. The only area that is decent is the lobby & the gym.
Location, location, ....rooms were great, views were great, staff was very responsive and helpful
Great location! Great building! Cleaning staff super friendly and professional. Loved the decor and movie rental feature. Loud slamming doors. Check-in lady was rude and short with me. Ice only at the front desk? Weird.
Very noisy at all hours. Lot of echoing from hallway, doors that close loudly, and noisy elevators. Lobby outdated. Location was across the street from the beach. Rooms were clean, but small. Constant noisiness.
Well maintained. Unique hotel. Great location with some decent beach toys included. Cramped driving around lobby with poor parking setup. Small room but space was well utilized. Visually older and smaller from the outside.
I actually like the location. Smack dab in the middle of a lot of the areas we went to. The room was fairly cozy and nice and spacious for the king suite. The appliances were not new of course but they were good and functional. For example the fridge wasn't stainless but wasn't expecting that, but it does get cold. Bed is very comfy, no problems falling asleep after a long day of walking. AC was functional and can get cold, multi-function. Helped with the dehumidifier and fan function. Gave us a DVD kiosk that was included in the room stay. Loved the small pond by the front desk, little turtles and large koi. One thing I loved was we booked our stay in a suite and it came with 2 full size beds. Went down and asked if we can get a king bed and since the rooms arent available to change beds, they gladly changed Ros for us. Did a great job accommodating our needs! All in all, we enjoyed our stay. A serious upgrade on their wireless is needed. There is a wireless in each room which is nice but it likes to cut off waaaay too much. If you want a large pool, you won't find it here. We didn't end up going to Hawaii to swim in a hotel pool so it didn't effect our stay. Since the hotel is in the middle of the city, won't really matter where you stay, the view wasn't great.
Proximity to beach Lanai overlooked hotels air con unit, & public parking lot.
This hotel is a great value for the money. It is walking distance from restaurants, bars and shopping. It's very clean and includes a couple little extras (PS3 in room, DVD rentals, continental breakfast). Parking is available for a fee. The staff are friendly and helpful. I would recommend this place to relatives and anyone who comes to visit me here in Hawaii. My car was towed after being valet parked. It was a big hassle the morning it happened because I had to go pick it up myself and I missed an appointment. But the manager and the valet who discovered the issue were both pro-active in taking care of everything. They both called to follow-up the next day. They paid the taxi to the towing place, reimbursed my towing fee and refunded the parking fees I had paid and gave me a goody bag and gift certificate for a future stay. I definitely feel like I was compensated for the inconvenience caused and because of the way they handled the situation I will likely be back again.
i like the wkrking staffs they are really kind and warm and friendly!
GREAT LOCATION FRIENDLY, WELCOMING, AND HELPFUL GREAT STAFF ROOMS ARE VERY CLEAN AND COMFORTABLE WOULD STAY HERE AGAIN
The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...