Overview

Hotel Residence am Hauptbahnhof

Steindamm 24-26, 20099 Hamburg, Hamburg, Germany
+49 40 280 0360

RM 225+

Overall guest ratings

6.4/10 Good
Based on 1,817 reviews

Review highlights

  • 7.9
  • 7.0
  • 4.5
  • 3.1

Good to know

  • Clean rooms
  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 15-minute walk of Hansaplast Fountain, Hamburger Kunsthalle, and Moenckebergstrasse. Hamburg City Hall and St. Michaelis Church are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Room service
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.4 Good
    Based on 1,817 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 7.0 "Good cleanliness."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 6.3 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 6.3 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      6.4 "64% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
    • 5.4 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
      6.3 "Beds were acceptable for 63%."
      5.2 "52% thought the bathroom was big enough."
      5.0 "50% thought the minibar was ok."
    • 4.5 "Disappointing food."
      1.3 "87% did not like what was on the menu."
      1.7 "For 83%, the dining experience was not enjoyable."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      3.2 "68% criticized the unstylish hotel."
      3.7 "Unfriendly atmosphere, according to 63%."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.7 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      3.2 "68% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.1 "89% were unhappy with the handicap accessible facilities."
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    Overall rating

    6.3 Good
    Based on 690 reviews
    • 7.7 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 6.4 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      6.3 "63% said the reception staff was ok."
      6.8 "Only 68% thought the service was professional."
    • 6.1 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      0.8 "92% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
      1.5 "85% thought the tv was sub-standard."
      4.6 "For 54%, the rooms looked old."
    • 4.5 "Disappointing food."
    • 2.9 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.6 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.6 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    6.1 Good
    Based on 472 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 6.2 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
    • 6.1 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      4.2 "58% said rooms were small."
      4.6 "54% criticized the small bathroom."
      0.8 "92% thought they were poorly maintained."
      1.7 "83% thought the tv was sub-standard."
      1.8 "82% found problems with the furniture."
      4.3 "For 57%, the rooms looked old."
    • 4.6 "Disappointing food."
    • 3.5 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 2.7 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
    • 2.7 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      3.1 "69% complained about the elevator."
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    Overall rating

    6.1 Good
    Based on 72 reviews
    • 7.6 "High value."
    • 7.5 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Average cleanliness."
    • 6.6 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.2 "Average comfort."
      5.2 "For only 52%, the noise level was all right."
    • 5.1 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
    • 2.3 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
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    Overall rating

    6.5 Good
    Based on 581 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Average cleanliness."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 6.6 "Breakfast is mediocre."
    • 6.0 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
      6.4 "Only 64% thought the service was professional."
    • 5.5 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
      6.7 "Beds were acceptable for 67%."
      5.6 "56% thought the bathroom was big enough."
    • 4.0 "Disappointing food."
      1.2 "88% did not like what was on the menu."
    • 3.1 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    • 2.7 "Horrible vibe."
      3.4 "66% criticized the unstylish hotel."
    • 2.5 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
    View all review categories
    Good to know
    "Clean rooms"
    "Train station is close"
    data provided by TrustYou

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