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Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
Friendly staff Deceptive practices...room rate increased without explanation. Charged for comp water. Parking is expensive. Would not have selected this property had I known that in advance.rooms small and dated. Bathroom stank (had to put scent satchels in it). Slow drains. Rooms not properly cleaned. Won't be back.
The staff and food quality were excellent. The hotel grounds and facilities spacious and easy. Special kudos to the bar wait staff and bartender... friendly, accommodating, and excellent. Noise from the parking lot activity, the outside hallway and from the airport kept me awake all night.
This hotel is showing its years and definately needs an overhaul. I'd say skip it.
Great location Pillows, parking, no heating
Beach access was nice, but there are better places to stay in the area Once we arrived, we were told we have to pay a huge resort fee. Everything you want to do costs extra. Parking was $35/night - which they don't disclose until you arrive.
Clean, friendly staff Restaurant was very expensive
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
This is my 2nd time staying here. Me and my family enjoyed our stay so much last year, that we decided to stay again. Very friendly and helpful staff. The rooms are beautiful and spacious. We had the poolside room where you can see the beach, palm trees and pool. It was wonderful waking up every morning and sit on the balcony with a cup of coffee and just relax. We will definitely be staying again. I don't have anything negative at all to say.
On the beach, nice tennis courts and pool. Beautiful floors in the hotel lobby. Very rude customer service. Rooms were not near as nice as shown in pictures. Very weird layout. There is a separate building they originally put us in. It was called a 2 bdrn suite but the bdrm had one small window that looked straight at the wall of the parking garage. The room also had a motel style exterior entrance. We requested a new room and got one in the main building, that was better but still poor for the price.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
they upgraded my room! They are nice loved them
The room was quiet and clean and had the usual Westin amenities. No one was at the elevator to the beach so anyone could use the pool and they did. It was ridiculously crowded with people not even staying at the hotel. I had the choice to pay more for a resort fee (35.00+10.00) for chairs on the beach except there were none. The bathroom door was a slider w a 2" gap along w shutters that faced the room which didn't close properly so little privacy in the restroom. The carpet was worn and rippled. The worst of it was the parking: 39.00 a day but at 9pm my partner was called into work. I wanted to return alone but they informed me I'd pay 39.00 + 25.00 for the time we had been there. 64.00 for one day is ridiculous. No self parking, so one is at the mercy of the valet Mafia. Never again. I am a Starwood member and have stayed at many of their properties but this was the worst experience I've ever had.
The staff were incredibly helpful and very friendly. Easily some of the best service I've ever received at a hotel. The toilet was leaking and the A/C unit was extremely loud.
The complimentary cookies that were given to me. Maintenance work in the lobby made it look very unpleasant. Shower in room did not work at all. I was moved to another room and the sink was clogged. Inexcusable!
Great location and view. Rooms nice size and clean. Staff a little over whelmed by spring break crowd. Would have been nice to be warned about what the hotel was doing to accommodate the young crowd.
Close to the beach. Front desk staff was not very nice to accommodate my request. Slow elevator service. Poor wall insulations in room, you can hear outside.