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Clean, friendly staff Restaurant was very expensive
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Great location Pillows, parking, no heating
Beach access was nice, but there are better places to stay in the area Once we arrived, we were told we have to pay a huge resort fee. Everything you want to do costs extra. Parking was $35/night - which they don't disclose until you arrive.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
Nice large room and decor Hotel Pool and Lobby are very nice Restaurants are fun Missing remote, room service book, etc. upon arrival and took about 45 min to bring it up. Food prices on room service menu. View of construction site with blocked view of ocean on "oceanview room"
Location was nice. Housekeeping and the valet were polite. Hotel construction was everywhere including the expensive beach front view I payed for. I was treated disrespectfully by the day manager. He lied to kayak about approval for an early checkout refund. We left anyways. The chair in our room was held together with gorilla glue, the a/c and fridge worked intermittently. Overall all of the inconveniences made it for a difficult first trip with our new baby. The hotel refers to itself as luxurious, but customer service and repairs to the inside of the rooms are greatly needed.
Location No free wifi
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
they upgraded my room! They are nice loved them
The room was quiet and clean and had the usual Westin amenities. No one was at the elevator to the beach so anyone could use the pool and they did. It was ridiculously crowded with people not even staying at the hotel. I had the choice to pay more for a resort fee (35.00+10.00) for chairs on the beach except there were none. The bathroom door was a slider w a 2" gap along w shutters that faced the room which didn't close properly so little privacy in the restroom. The carpet was worn and rippled. The worst of it was the parking: 39.00 a day but at 9pm my partner was called into work. I wanted to return alone but they informed me I'd pay 39.00 + 25.00 for the time we had been there. 64.00 for one day is ridiculous. No self parking, so one is at the mercy of the valet Mafia. Never again. I am a Starwood member and have stayed at many of their properties but this was the worst experience I've ever had.
The staff were incredibly helpful and very friendly. Easily some of the best service I've ever received at a hotel. The toilet was leaking and the A/C unit was extremely loud.
The complimentary cookies that were given to me. Maintenance work in the lobby made it look very unpleasant. Shower in room did not work at all. I was moved to another room and the sink was clogged. Inexcusable!
The staff was friendly and helpful. Everything was spacious and clean and comfortable. The pool was nice and colorful at night. We were very pleased with our choice and would recommend it to those looking for a clean and reasonably priced family hotel near the beach.
Location was great and staff very friendly and helpful. Had more amenities in the room than expected. Needs a good, detailed cleaning. Air conditioning unit couldn't keep up with the heat (is old)
Great location and view. Rooms nice size and clean. Staff a little over whelmed by spring break crowd. Would have been nice to be warned about what the hotel was doing to accommodate the young crowd.
Close to the beach. Front desk staff was not very nice to accommodate my request. Slow elevator service. Poor wall insulations in room, you can hear outside.
Great location. Easy to find. Staff were very helpful. Clean and modern. Family friendly. Restaurant with basic menu.
It was a short distance to catch the water taxi. The room was too small for the 4 of us. Even the double beds were not big enough. The breakfast was not much of a choice. The smell of the hall on our floor was not appealing. The verandah was dirty so we stayed only in our room.. We clearly did not get value for money. I can say this because the first half of our vacation was spent at the Crowne Plaza and we spent less on our stay there. Then we moved to this hotel for a different experience by the sea but clearly it was a step down. This hotel is worth less than what we spent.
The best find, the most attention to the finer detail, the staff and team behind were the most friendly ever, just like to say Thanks for having us stay.
quiet hotel just two blocks from the ocean and the busy scene on A!A. musty odour when you walk into the hotel.
The hotel is across the street from the beach, they supply sand chairs and towels for the beach. The staff was friendly and helpful. The beds are comfortable. The room was very clean. Even tho there are some problems, we adjusted and had a good stay. The hotel is old, they have tried to dress it up, but the exterior door has a gap around the side of the door, and the dead bolt did not work. The bathroom is very old and needs to be updated, the bathroom door did not shut. The walls are very thin and you here everything in the rooms next you.
Location Unfriendly, on accommodating staff . Managers unavailable. Don't bother having a drink outside very unfriendly wait don't bother having a drink outside very unfriendly weights staff.