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Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
Staff was friendly A/C did not work and carpets were dirty
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Intercoastal view with a big tree blocking from seing anything
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
setting no breakfast before 7 am
Easy to book last minute. Needs maintenance. Very simple hotel
Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Accommodations were great and all the shops and restaurants were close. $25 self parking per day. No complementary breakfast.
Location to the cruise port Staff atentiveness; e.g., had problems using the hotel parking several times and front desk personnel were unresponsive at first
Lobby was stylishly decorated. Staff was attentive. Room was well equipped, modern & clean. Check in/out was smooth.
It was clean, comfortable, and conveniently located. Cable tv didn't work very well night we stayed, and reception was very poor.
Rooms not ready for check in at 5:00PM. Fire alarm goes off early in the AM. False alarm. Rude wait staff (in the bar)
Location, shuttle option. Value, overhearing desk staff complaining about a staffing issue, hot room, no breakfast provided, despite being a Marriott member and owner.
Pool, location (close to airport and cruise terminal) Staff, chaos at breakfast (which was fair at best), parking
VERY CONVENIENT TO BOATSHOW, BREAKFAST WAS GREAT, ROOMS WERE COMFORTABLE, ALTOUGH THE HOTEL SEEMS OLD NO FREE WIFI FOR BUSINESS RIDICULOUSLY OVERPRICED BECAUSE OF BOATSHOW PAYED $50.00 TO MUCH THROUGH KAYAK
Free airport shuttle, good free breakfast, right next to the cruise port entrance, taxi to pier was only $12 or you can take the hotel shuttle for $7 per person. Faster and cheaper to use a taxi for 2 or more people. Rooms are large and good quality. Expensive at some times of the year. Got it for $84 the last week of August but going again in January and the same room is $280!
Undisclosed additional Parking fee !
Very important that compare to other Hotels, this was top 5 for me! Very Clean, Breakfast was include it and they had everything. Big Rooms, and it was close to anywhere. There was a mall outside that you could get the Trolley all around FTL.... ask for transportation. it's cheaper than a cap great Hotel, you should go If you order room service, you have to go get it yourself.
Friendly staff. When I locked my keys in my car, they worked successfully to help me retrieve them.
Great location, close to cruise ships and airport, free transport to airport Internet connection was very poor, timed out, slow, difficult to access.
Everything from the service to amenities to the location were excellent for our family with two young children traveling back home from our cruise. The room was immense and clean. The included breakfast was above the standard fare. The ability for us to eat lunch at the hotel was an added bonus. Nothing
To start with, this is not a Sheraton Property. They are in the process of trying to become a Sheraton hotel, but do not have any of the amenities open one would expect from a Four Points hotel. If there is more than 4 people in the lobby trying to check in it is very uncomfortable as the lobby is very very small. Also, first thing in the morning, without knocking or any sort of announcing themselves, housekeeping just walked right into the room. Had we not been expecting a Four Points hotel, this would have been fine for a 1 night stay, but it is absolutely not as advertised.
The customer service was very inconsistent. There was a lady at the front desk that was awesome and nice and very helpful. There was a man at the front desk that was very rude and did not have a lot of information, There were two housekeeping people I interacted with. One was super nice but very loud and in your face. A little offputting for me but others may appreciate this. The other lady was extremely rude. I was a late for checkout and she knocked on my door and in a grumpy tone asked me "ARE YOU LEAVING YET?"
No one available at front desk for Check in for 20 minutes when we arrived. No hot water in the morning. Freezing cold showers. Rude staff and bad service. Very poor quality for the expensive price.
Friendly staff, morning staff very helpful Nothing
Carina accommodated myself, husband and our 3 yo when our flight was canceled at 10pm and booking.com booked our hotel for the wrong date. She was great and provided us with refreshments after hearing about our traveling troubles.
Sheets were not changed. Air quality was very poor. All a/c units in building need thorough cleaning. Breakfast needs more healthy options. Tv needs on demand and way faster channel surfing. Any type of utensil would have been great in room as well.
I loved the clean, crisp look of the decor and tile flooring. The bathroom and bedding were basic but clean and bright. It was in a prime location and walking distance to many retail and, coffee shops, restaurants and bars. We were leaving for a cruise and the port everglades area is just a mile away. For the price it was an excellent place and the staff was friendly, but were a little strict about people smoking by their vehicles on the street. They also had a closed off courtyard/patio around back that had chairs, picnic tables and flowers to relax and enjoy the sunny weather. Definitely recommend. Staff were friendly but seemed strict in my opinion to tell someone they cant stand by their own vehicle to smoke.
Very old and felt dirty. Shower hadn't been cleaned and walls seemed to have no insulation. We could hear everyone around us.
The location was great to get around. You could also walk to a variety of restaurants. No service! Very limited breakfast. Rarely enough coffee.
I liked the staff and the location Free hotel shuttle to and from the hotel and cruise port which was on time It needs to extent it's waiting area and separate the breakfast from that area too It gets really crowed and this seems real ackward in that area