Overview

The Westin Chicago River North
Best Meeting & Event Facilities

320 North Dearborn Street, Chicago, IL 60654, United States
+1 312 744 1900

RM 738+

Overall guest ratings

8.9/10 Excellent
Based on 1,224 reviews

Review highlights

  • 9.7
  • 9.4
  • 8.8
  • 6.6

Good to know

  • Clean rooms
  • Nice building
  • Friendly service
  • Great view

Nearby

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    About

    Located in the heart of Chicago’s theater district just steps from the Magnificent Mile and Millennium Park, we offer easy access to the many allures of the Second City—from world-class restaurants to museums, art galleries, and upscale boutiques. Chicago’s status as a destination for food and business is mirrored inside our hotel, where you’ll find 30,000 square feet of meeting space—including an outdoor venue and two ballrooms—as well as our legendary Kamehachi Sushi Bar, a local favorite. Our 429 guest rooms come with captivating views of the city or river, the iconic Heavenly® Bed, Heavenly® Bath, and High Speed Internet Access. Stay fit in a WestinWORKOUT® Room, or upgrade for exclusive Westin Executive Club Room privileges.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Child-friendly
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Facilities for disabled guests
    • Internet
    • Wi-Fi
    • Child pool
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 1,224 reviews
    • 9.7 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.2 "92% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 8.8 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      8.7 "87% said the concierge service was amazing."
      8.8 "Management was excellent, said 88%."
    • 8.5 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      8.7 "87% liked the big bathroom."
    • 8.4 "Amenities are good."
      8.4 "84% thought the building was wonderful."
      8.2 "82% enjoyed the lobby entrance."
      10.0 "Business facilities were excellent, according to 100%."
      8.8 "88% thought the architecture was beautiful."
    • 6.6 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.1 "Internet is average."
      5.8 "58% thought it was adequately priced."
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    Overall rating

    9.0 Excellent
    Based on 624 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 8.7 "Bar is amazing."
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 8.3 "Comfort level is high."
      7.4 "74% said the beds were comfortable."
      9.3 "93% thought rooms were spacious."
      7.0 "70% thought it was pleasantly quiet."
    • 8.3 "Generally very clean."
      8.2 "82% said rooms were clean."
    • 6.7 "Breakfast is mediocre."
    • 5.2 "Average value."
    • 4.8 "Internet is poor."
      4.9 "51% said the wifi quality was bad."
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    Overall rating

    9.1 Excellent
    Based on 379 reviews
    • 9.2 "Terrific location."
    • 8.8 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.4 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 8.2 "Rooms are great."
      8.1 "81% said rooms were clean."
      9.4 "94% thought the view was good."
      9.3 "93% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 8.1 "Generally very clean."
      8.1 "81% said rooms were clean."
      8.5 "85% thought it was clean."
    • 6.6 "Breakfast is mediocre."
    • 5.2 "Average value."
    • 5.1 "Internet is average."
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    Overall rating

    9.4 Excellent
    Based on 73 reviews
    • 9.5 "Terrific location."
    • 9.0 "World class service."
    • 8.5 "Rooms are great."
    • 8.4 "Comfort level is high."

    Overall rating

    8.0 Good
    Based on 146 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.4 "Amenities are good."
      8.4 "84% thought the building was wonderful."
    • 8.3 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      8.6 "86% thought the view was good."
    • 6.3 "Breakfast is mediocre."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Nice building"
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

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    great location
    great location
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    staff were courteous
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