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Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Just about everything The bar and pool close way to early.
Location Size, incidental charges to card without reason, ill prepared for a busy weekend, parking
This guest did not leave comments about this hotel.
Clean,comfortable, close,to everything.
Location in downtown--close to TN Aquarium and lots of great places to eat. Clean, comfortable room, very nice complimentary breakfast buffet. Parking deck--no easy way to get to the lower level.
Friendly, helpful staff. Clean rooms.
Great room. Great location. Very nice stay. Odd smell in the elevators. Not a great aroma, but still a great hotel.
The staff was as helpful as possible The listing said it was a double room, I paid a higher rate for this room and when I arrived it was not a double room. The staff tried to help as much as possible by providing an upgraded room but I need a double room due to having a baby in a pop up crib
Staff was over-the-top accommodating and made sure they took care of every need. One of the machines was unexpectedly not working in the gym and so they called and arranged for me to work out in the double-tree across the street for free.
Very comfortable stay. Big, well lit desk for working. Comfortable clean rooms Nothing
Great location and close to everything downtown. Complimentary breakfast was really good. Pool was kind of small and the water was really cold, and the toilet in our room wasn't working correctly - filled up VERY slowly.
Downtown next to all the restaurants and museums. Everything is walking or biking distance and you can rent bikes pretty cheap to ride everywhere.
The location was great. There's a movie theater and many restaurants within walking distance and the Tennessee Aquarium was only a few blocks away. Our room was on the top floor (the 6th) and there wasn't much water pressure. Other than that, the room was great.
Very friendly and helpful staff, great breakfast, good location. Bar area had no atmosphere.
The sink worked Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left. The AC unit was loud and they did not have a safe in the room.
The location was really great. 2 Blocks to the aquarium and great restaurants. The room was mediocre. The 'king' bed was small. Bathroom was also just mediocre. Did not seem work the rate we paid.
The convenient location to the Riverwalk, Acquarium and UTC made the decision easy to stay Hilton. The staff honored my request for a balcony room on the sixth floor and it was wonderful for relaxing in the early morning or at night!
Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free). We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful Parking was $8 per day, and the overflow lot was across the street in a parking garage. The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
Excellent service and close to everything downtown
Great clean place to stay. Everything was new and the staff was very friendly and nice. I was not informed that valet parking was the only option at this hotel. It is expensive (14 bucks a night).
Great location within walking distance of good food, the aquarium and some shops. Extremely clean, room even smelled new. I would definitely stay here again. Nothing, we liked everything.
The staff and location were excellent. No pool or fitness center as advertised; they were under construction/renovation
Rooms were very clean, staff was friendly, and the location was within walking distance to many of Chatanooga's best attractions. Great experience. Nothing
The location was perfect. Walking distance of the aquarium, restaurants, and bars. There was a little renovation going on so from time to time a heard a little drilling.
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Staff was awesome, food was great! Very clean! I had to leave to soon!
nothing I don't even know where to start this place is simply a train wreck. To start my card was charged double and I was promised it would be fixed, it still hasn't. The heat didn't work the water in the shower wouldn't get cold it was only scorching hot.....!!
There was a lot of places you walk to
The staff was incredible! Tony and Neill at the front desk, as well as Marvin in the food service area, went above and beyond to make me feel welcome and take care of any needs! I didn't have time this trip to enjoy downtown, but the location is perfect for enjoying all Chattanooga has to offer!
Great location, plenty of food choices within walking distance.
The friendly staff. The fact that they charged me for parking in THEIR parking lot.
It was very clean. Staff was nice and friendly. Location was great. Design was beautiful. No.
Arrived avlittle late free soup and salad bar available friendly staff safe parking