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staff was counter-productive and spoke harshly... the staff in other hotels in eastern europe were slightly friendlier/more professional
Location!!! Breakfast was good. The first staff member who greeted us insisted we needed a printed voucher to check in even though I had the confirmation email on my phone.....he was somewhat rude. We sought help from another reservationist who was very helpful and got us checked in right away. From then on all staff was extremely courteous.
Excellent location and great value for money N/A
Parking fee of seventeen dollars is steep especially when you are only told at checkout
Very nice hotel located close to the Castle. Easy walk to all around town and to the major landmarks from there.
great location, walking distance to everywhere. There's also bus station close to the hotel. facilities are pretty old. the room I stayed had very strong smell.
The staff was awesome at helping to answer our many tourist questions and point us in the direction of the best stuff to visit. On the 24th everything in the city closes very early which we didn't realize, but one of the front desk staff went out of his way to figure out what restaurants near by we're still opened. They also placed us in a room that was very easy to let our dog out to go to the bathroom. Breakfast is very good! Location is perfect as well! Defiantly would stay here again! The only tiny thing we thought was off was the hotel bar. Not very busy and the prices were a bit expensive compared to the bars right near the hotel. We used it on Christmas eve though and had a blast, everything is what you make it!!
The rooms were nice and clean The bathroom curtain system leaked a lot, other than that, the baths were good!
Everyone is very polite
I liked all about this hotel, room was really big and clean, comfort beds. Location was ideal for us, 700 m from uptown and 700 m from downtown
lovely modern contempary hotel promotes smoking. bad stale smell of cigarettes on 6th floor corridor. On Buda side of the city. Most people will want to stay on Pest side of Danube
The staff was very helpful in providing information about ATM's, restaurants, etc. Our room was clean and made up very well each day. A tram line runs in front of the hotel and a metro is about a 5 minute walk (or take the tram) from the hotel. A bank, grocery store, and numerous restaurants are within 5 minutes or less. The hotel is located right on the Danube and nearly across from the Parliament building. It is also very easy to get to Castle Hill and via tram or metro to most things in and around the city. There is free internet and pots with tea and coffee in the room. No real complaints, but the bed was a little too hard for my wife but fine for me. I know folks want you to buy there stuff in the in-room refrigerator, but it would be nice if it had a little room to store a sandwich or a bottle of your own pop.
Location. Friendly staff That we got a smojing room without asking for it. Room did not smell. But feelt in the morning like cigarette smoke came from maybe ventilation.
Very helpful staff, nice design and clean and big room with nice view.
Friendly staff, nice location The exercise room is very small and the equipment is limited
1. The view: I had the room with Danube River facing Parliament; 2. There is a back door that you can access (exit and enter) using your room key card. This leads you directly to the steps towards the Castle area. Near to the main Metro (Batthyany square), bus and tram lines. 3. The staff at the coffee house/ restaurant (lobby floor) are really friendly and make you feel at home. 4. Wi-Fi speed is good. There are plenty of socket Outlet points for laptop, tablet, phone, iPad, power banks .... And hair dryer! The design of the hotel is well thought-out. Well done! 1. Buffet Breakfast spread: would have expected more for a 4/5 star hotel. 2. The main road from (Batthyány Square) although is lighted up. But there are 'funny characters' and drunks lurking and appearing at darker corners and adjoining smaller streets at night. 3. The underground metro is also full of 'drunks' and homeless screaming and begging for money.
The Hotel was very clean and comfortable. The staff were very efficent and the service slick. Not actually dislike but as such a fuss was made of the 'artistic' side I thought the decor and layout was a bit disapointing and safe.
The location could not be beaten. Right in the heart of Budapest (on the Buda side) and on the banks of the Danube. The water pressure in the bathroom sink was so low that it took an age to fill the sink.
This Hotel was fantastic! Perfect! Walking distance to the bridge and a Hop/On-Off Bus Stop. The view was amazing! The staff was very helpful in providing information about ATM's, restaurants, etc
The location is perfect for the Duna or Castle view (maybe less for logistics on the night). The room are spacious and clean. Breakfast is too expensive and there's not enough explaination on additional services like sauna and fitness room. You may have to walk in you come back after 11PM as the district is not well served by night buses from city center.
Very quiet and clean. The bed was super comfortable and the room was well air conditioned. Staff was competent but not friendly At breakfast, the host communicated mainly by gestures and resented any questions. Free WIFI was glacially slow and not really usable.
clean room, great location near the castle, normal buffet breakfast Not all rooms were renovated
Wonderful location to reach all the sights of Buda by foot. Pest just a short bus ride away. Kettle and small fridge in the room was nice for a quick and very affordable breakfast (grocery just a 2 minute walk away). Comfortable beds and large room. Quick elevators:) Nice gym.
The location was excellent. The professional attendance by the staff was excellent.
Great View Expensive Internet fee
Location is excelent; good services / facilities Not enought chairs / tables for breakfast; they added on my bill something from minibar; old furniture in my room
The quality of the room and breakfast. The location is fantastic. No
The location of the hotel was fantastic, in the heart of the beautiful Castle District and with great views of the Danube and Pest. The staff (all spoke English) were excellent and very helpful. I wouldn't hesitate to recommend the hotel to anyone.
Staff were attentive and helpful. Noise from major works at Church next door.
Nice location in the castle area, breakfast is good, service is OK. Internet access wifi very expensive.
The view is unique!! The breakfast was not at high level as per Hilton reputation
spacious room with classic furnitures, complimentary water and wine No elevator
Spacious rooms, nice location Breakfast was not up to five star standards
The staff were friendly and helpful. The room was very spacious, clean and luxurious. The included breakfast was one of the better we had during our 4 week holiday throughout Europe. We also appreciated that the hotel provided free internet. The hotel was in a lovely area, close to many historical sites and attractions. The shower head would have been more convenient for us had it been wall mounted. A further area for development would be to install wireless internet, rather than cable.
It's the second time we've stayed there in a short while. As we went to Croatia by car, we stopped in Budapest going and coming back. After the first experience in the hotel, we wanted to return. We booked a larger suite (silver) and when we got there they upgraded us to a gold suite free of charge. That's an upgrade from a 200 euro room to a 500 euro room. I give it an A+ on all counts. Excellent
Heated bathroom floor. Historical location. Quiet. Spacious rooms. Plenty of nice restaurants nearby. Breakfast was limited. Wireless was weak in room 17. No ability to shower, large tub with hand held shower extension but no curtain, difficult to not spray the entire room.
We liked everything. A true 5 star experience. Extremely clean rooms, spacios, designer body lotions and shampoo in the bathroom, location is right in the old city, next to a castle, free parking - which is something rare in Budapest, the staff were extremely accomodating and the restaurant was a palate's delight. Breakfast was included - a la carte ... The only thing I can think could be improved is... Maybe add bath robes. They were missing for some reason...
Perfect stay on Budapest's castle mountain. Excellent location, beautifully furnitured huge roomes, nice and very helpful personal, freshly made breakfast
All things werw excellent especialy enterier and stuff No
The fact that the hotel room had a kitchenette allowing us to return to the hotel at lunch time to make sandwiches and have a rest before continuing with sightseeing and also being able to make a hot drink before going to bed. The location was simply superb - convenient for exploring Budapest with good transport links but in a virtually pedestrianised area so there was no traffic noise. A wonderful calm oasis for a city break. We thoroughly enjoyed our stay. The meal in the hotel restaurant was excellent but took a long time to arrive but they were very busy! The breakfast menu was not as varied as expected for a five star hotel but if you had a special request the staff obliged. The hotel decor was tasteful and elegant but a comfy sofa to relax upon would have been welcome.
The surrounding I would suggest that the owners use the interior court as part of the restaurant. To have breakfast there would be wonderful !
Wow, great location, sits right on the Danube on the Buda side. Views are fantastic, staff helpful, lots of restaurants nearby, good breakfast. Night life is primarily on the Pest side, but its not too far to walk and/or a taxi is not too expensive.
helpful staff,the view of the room , closeness to historical part, sufficient breakfast. bath tab looked unclean with dirt full corners all around and had very dirty discusting curtains.
The location is excellent; view over Danube from every room (!), walking distance to almost anywhere, public transport (metro, buses) nearby, tram station in front of the hotel. But the best part of the hotel is the staff; very friendly and helpful. This is a matter of taste, but we found the interior a bit outdated. Still, the overall ambience is cosy and warm (thanks to the staff).
staff was extremely helpful and friendly. Location was great and view from rooms is amazing! the beds were too firm for our bodies but that may just be us.
The hotel was in a brilliant location, very central for sight seeing, lovely helpfull staff, and very clean. The only slight draw back was the sound from the trams.
Very nice hotel, good location and great breakfast!
the views at the hotel were brilliant..............!!!!!!!!!!!!!!!!!! everything was very good no need for change it was a good pick for my husdands 40th ....!!! we asked for a good room & we got it brilliant :-)
The location was perfect and the views across the river Danube superb. Tram and bus stops outside the hotel door gave easy access to everywhere in Budapest. The hotel was exactly as advertised on your website , excellent value for money!
The location Air-condition was not sufficient enough to cool the room, even that the outside temperature was not more than 26 degrees. Lot of traffic noise, even whit the windows closed.
Everything. The location, the view, the room, the staff.
The location is great, facilities provide great value for the money, first option when I go back in Budapest, realy. Not quite
the location to "buda"is excellent .the room big and with all facilities even a kettle to cofey or tea .the staff very friendly. the hotel restorant is excellent the back side facing the city is a leetle beat noisy
It is a perfect hotel. Good brekfast. Comfortable room.
One of the best hotels ever. The staff is amazing! Great attention to details. they really care about customers and the business reputation. the rooms and facilities are state of the art. Besides they have a wonderful restaurant - the waiters love to serve you (you can see style in everything), delicious food and live music. Very close to city center, you can reach it on foot in 15 min or otherwise there is a metro station in 5 min away.
Very nicely located close to the upper castle area within walking distance. Dinner in hotel restaurant was not as special as Wall with blakc spots from suitcases or similar could need some paintings in two rooms we saw, strange cleaning detergent smell in two rooms, one room clearly had a strong smoker smell, addtional payment for sauna, for parking and in particular fo a capoccino instead of strange tasting coffee should be included in the price, dinner in hotel restaurant was not as special as announced and one could expect.
good location and breakfast
big balkon with beautiful view, very comfty bed, everything was perfect
Based under the Buda Castle with an easy 2 - 3 minute walk to this fantastic monument. The hotel service from the staff was generally poor. You always felt as if they were doing things slightly begrudgingly - perhaps a hang over from the Communist past ? On one occasion the room was not made up because the hotel "had a lot of guests departing which was the cleaning staffs main focus" and on arrival, due to a leak which had damaged some rooms we were moved without notice to another hotel for one night. Would recommend this hotel purely for the location.
The rooms were very clean and exceptionally warm. The walls were thick - so you got a good nights sleep - even if the TV was on in the room next to you, you would not hear it. (I know as my father was in the room next to mine and I could not hear the TV - v imp to me as I am a light sleeper) It might not be a good location for older people who might struggle going up and down the hill to get a tram/tube. If however you are using taxi's this would not be a problem - and taxi's are very cheap and the journey would only be a short one - there are also busses close by.
I drive through Budapest and stay overnight once or twice a year. Previously, it's always been either one of the Hiltons (I trust the brand) and I was happy enough with both. However, I wanted to try something new and, having read excellent reviews of Hotel Castle Garden, decided to give it a try. Well, not just I was not disappointed, but indeed the hotel exceeded my expectations. I found it to be even better than Hiltons, while it cost me less. I paid for a standard room, but was put in a room with a huge deck , which was a free bonus. Overall, it was exceptional value. My wife also beleives the hotel is very elegant. It's a pity we did not get a chance to try their restaurant for dinner, but breakfast there was very good. The only - minor! - inconvenience that comes to mind is how lighting is set up in the bathroom, which made a little difficult for me to shave. Not that there was not enough light by the mirror, just the light coming from behind my back was even stronger, thus creating shadows.
The location, room size and feel (cosy and fresh), newly equiped bathroom all made our stay a pleasure! No negative feedback.
The hotel managemnet was very cooprative and helpful in term of guiding the spots.... really nice hotel for short stay valve for money. we got the room on second floor where we cant see the chain bridge... but can see river view ....
The view of the Lanchid bridge and the danube was excellent. An excellent location fot visiting the heart of Budapest.
the location is very good, it is basically in the city center. staff of the hotel was quite nice! ...I think this is almost general in Hungary. the breakfast is not included in the price of the room and the quality and choice of breakfast is "average-good" so, some efforts can be spent there. Also, there are some (but not very significant) signes of wear in the restaurant and in the room as well. Also, a gym would be also nice.
big window with nice river view. good enough space for relax. better to have bath tab, but not only shower
Fantastic location. Very nice design. Very clean. Spacious rooms
We are from Budapest and have spent our wedding weekend at the hotel and had a truly great time. Staff were extremely helpful: for our wedding night, our superior room was upgraded to one of the luxury apartments (without even asking and free of charge) which was a very pleasant surprise, thanks again!! Will be a great memory for this special day of ours! Nevertheless, modern, very nice design hotel in a great location, would recommend to anyone travelling to Budapest!
We particularly liked the clean design theme to the whole hotel. The view from our room was dramatic and interesting at all times with river traffic and winter lighting providing a changing outlook
Friendly and helpful staff. Good breakfast with fresh squeeze OJ. Good air conditioning and quiet rooms. Very poor water pressure.
Beautiful hotel with lots of attention for details. Excellent, very friendly staff. Good food as well. Views are stunning. Must be one of the best in town. Somewhat nosiy rooms (dividing walls)
I thought the rooms were really small and finally the balcony, too small to add chairs, were not that important.
The location is very good with easy access by bus 16 to the city. It is very quiet and have many restaurants as well. It could improve by having some seats at the reception area.
The rooms are comfortable and large. The no smoking policy makes it excellent to stay in. Breakfast is good. Staff are most helpful. There was nothing we did not like - this is why it is our second stay at The Buda Castle Fashion Hotel.
Quiet location, new hotel, spacious and comfortable room, fabulous buffet breakfast.
Perfectly quiet and peaceful hotel - highly recommendable. The staff are friendly, helpful and efficient. Particularly good that they can book your spa tickets and treatments before you go. Great location with the bus taking you straight into Pest from the stop around the corner.
nice, big rooms
Location made for quiet nights. Good breakfast with varying hot entrees. Proximity to Castle and Museums. Good airport/train tranfers.Andrea most helpful when airline lost luggage! Hard beds! Thin towels! Some of desk staff casual and uninormed about the city and its transportation system.
The Hotel is very clean. The rooms are comfortable, modern and large. The staff are very nice and gave us plenty of information on Budapest.
Overall, it was a very nice hotel, small but pleasant with spacious room. The room was very hot, especially the bathroom and we couldn't adjust the heat. The breacfast was poor for a 4star hotel.
The hotel was beautifully decorated and in a great location for us on a fairly uncrowded street. For a European Hotel, they provided an excellent breakfast selection. We had a small problem with the front desk with making restaurant reservation, and ordering a taxit to the airport and had to triple check to make sure everything was done appropriately.
Our stay at the Buda Castle was very delightful. Romantic scenery, friendly and helpful staff, delicious breakfast buffet in the garden and very spacious and nice rooms. Also the location was perfect, close to public transport and in the middle of the castle district.We would very much recommend this brand new hotel!
Service,parking and location. The post office near by, train station near by, super market near by, good restaurants are all over near by, not too far from all the attraction. Rooms are small. At least one water bottle should be supply once a day stay. If the hotel rating 4 star hotel then it should be.
Clean room (we stayed on the executive floor - I don't know if that would make a difference). Helpful staff. Very good location (only three minute walk from the metro). The tram also passes right in front of the hotel.
Location near to transport facilities. New hotel infrastructure. Very good price.
Great service at reception, easy check in Breakfast was way too expensive for what was offered. Small, inconvenient shower/bath
Great location next to the south railway station, very easy to reach by car and metro. Typical middle class hotel for tourists and business travellers alike. Rooms are clean and comfortable with all the basic luxuries. // Gute Lage gegenüber dem Südbahnhof, mit Auto oder U-Bahn sehr einfach zu erreichen. Normales Mittelklassenhotel für Touristen sowie Geschäftsreisende. Zimmer sind sauber und gut ausgestattet.
The reception called me at 1:200 am!!! and it was a mistake....
nice calm location, friendly service and clean hotel. breakfast
Very quiet pleasant room with outlook over the old town.Convenient location within walking distance to city.
Good business class hotel - I was looking for a temporary office for a day!
nice convenient place poor English speaking personel
Helpful front desk staff Location, location, location
Adorable boutique hotel with helpful staff and nice restaurant attached. Love our room. The only downside was that the location is somewhat remote since it's at the far end of the Buda castle area. We walked everywhere from the hotel, but it was a healthy (long) walk.
Everything! Fantastic decor, spacious modern room, wonderful staff, great restaurant. Loved everything about Baltazar. No views, but just step outside...
The room was spacious and the beds were very comfortable. It could have been cleaner and the decor is a bit old-fashioned. The carpet had stains, there was some mold in the bathroom.
Internet was lightning speed. Food in the restaurant was delicious and not expensive. Morning breakfast was sumptuous. Final day, we had to leave early morning before the breakfast was served. Yet the Hotel staff had arranged a packed breakfast for us. That was very thoughtful. The staff is very helpful. At the beginning I did not know the tipping culture in Hungary. The staff curteously explained everything to me :) They have currency exchange with a good rate. Also, city tourist info is available with them. All in all I would recommend this hotel to everyone.
hotel staff (very friendly) and restaurant services. noise; room furniture; interior design and ambience (room and lobby)
Staff attitude. Good restaurant and really nice breakfast. Rooms okay. A noisy area (trafic).
good location, large and very clean room, all facilities, mini kitchen, staff friendly, good and diversified breakfast, the noise from the street, but we wanted a central location and in fact we slept excellently in the very comfortable matrimonial bed
The room was clean, and non-smoking really means a non-smoking room.
Very clean and comfortable rooms, pleasant people.
The personel is very friendly and helpfull, very service minded. No room service
everything was perfect, awesome staff Problem with parking, noise from the street
After we managed to get the room we booked [it took 2 days before we were moved to the correct type of room], the room was good. if you get an outside room the noise of the trains makes sleeping almost impossible. if you have an outside room without a air conditioner it is totally impossible to sleep, because the noise of the trains and traffic is terrible and if you close the window the heat is unbearable!
Very helpful staff No restaurant/bar open during our stay.
Very nice hotel, lovely decor, clean, good food, free parking!!!!
Great Staff, good room, Parking, Wireless Internet and Buffet Breakfast included, excellant value for your money.
good location, cozy poor sound proofing, got awaken in the middle of the night by the regular telephone conversation from the next room
I found one of the receptionists particularly helpful and friendly The quality of the towels wasnt the best, they were nt as soft as I usually get when staying at a hotel
The person at front desk was very nice ! They try to scare you to put the car in their parking place, where you have to pay 10euro/day. There are no problems around the hotel if you leave the car on side.This is not a 4 stars hotel - maximum 2. In Romania a hotel like this has 2 stars...and the price is half.
It's near to the center and other transports connections, (3 bus stops and you are there) and there are 2 buses to choose. Very good and free wifi access. Hotel personal are nice.
We were able to visit all central parts of the capital of Budapest on foot from the hotel. So very convenient. We were given a quiet room looking onto gardens so quiet. Reception were very helpful re booking visits, bus tickets or ordering a taxi.
1.Location 1.Old furnished appartments
Nice staff, good variety of breakfast meals, 15 minutes walk from the center There was no bag in the rubbish bin
Location and older world charm The only difficult thing was the lack of an elevator, but I understand this could be the nature of having an older hotel.
The hotel is very comfortable, a bit old though. The attractions are very close, one step from the hotel. Perfect location to see Budapest. Nice view while having breakfast. A bit noisy because of the old windows, but the location and the view recompense it.
Taxi service, someone answering my e-mails, breakfast, courteous and helpful staff, location
Scelto in base ai feedback di altri clienti si è dimostrata una scelta azzeccata. Pulito, posizione spettacolare e ottimo rapporto qualità prezzo.
Location (attending a conference at the Buda Hilton) tiny TV set and only one very basic chair in the room
Extraordinary central position on the top of the hill you have breakfast with the stunning view of St. Mathias church. Nice and quiete hotel clean and very good price
WIth nicely appointed, clean rooms, luxurious quietness thanks to apparently good sound-deadening, and an unbeatable location the Burg Hotel is an ideal place to stay on the Buda side. Staff is friendly and efficient, the price is very reasonable and it provides a peaceful environment in keeping with the Castle District in which it is. Really I find little to criticise in a hotel that I am frankly surprised isn't particularly well-known because there can be few hotels in a more strategic location offering better value for the money. As I indicate here it's particularly suitable for families given the accommodation type. It will be noted that if what you crave is nightlife and urban attractions it's not immediately in the centre of the action (which is almost entirely on the Pest side) but transport links are superb and make that a non-factor, really - and in any case this is offset by the fact that most of the major tourist sights are immediately to hand. Little to quibble over. WiFi wasn't the fastest possible - this could be a concern if you expect to do a lot of work at the hotel. Pillows are on the soft side for my taste but that's personal and wasn't a major issue in any case.
Situation No elevator
I liked the location of the hotel. The staff was also very kind and helpful.
Location, location, location! The view out our window was the best in Buda & Pest! No!
amazing location, tasty breakfast No elevator, but you know that in advance
The staff was very helpful on arrival, with water, wine, and snacks, as well as information about Budapest. The location was quiet, but relatively central to Buda and the Metro. Very large apartment, with comfortable accomodations. Typical challenges associated with being in a very old building. Small lift, and lost hot water briefly, as the boiler went out, but they were responsive to repair it in very few hours.
nice location 10 minutes from center, clean and good rooms, friendly staff
The room is very cozy and private with good lighting and smell The breakfast needs to be more variable
The hotel staff was extremely helpful and welcoming. Hotel very clean, very good breakfast, room spotless. Transport is very efficient and very close. We will surely return. Nothing
Breakfast included; great location; early check in accommodated Bathroom was a little small
Friendly, very helpful hotel staff, location very close to citadel and tram stop
The hotel staff were very helpful, efficient and friendly. The hotel is very conveniently located in a quiet area. Excellent value.
very pleasant hotel staff, good location, 10 min to the castle, 15 min to downtown no public rooms, small restaurant, small bathroom
The place is clean, the hotel staff is very nice, and the breakfast is good. The position is excellent.
The location was excellent at a reasonable price. The reception staff did an excellent job of referring me to nearby restaurants, and then helping me to hire a car for a few days.
The hotel staff were very friendly and helpful. They provided early check in given my early arrival. There was also free internet access. All the rooms were non smoking which is great. Good location on the Buda side near Elizabeth bridge. Breakfast was included and they offered and provided a breakfast to go given my early flight out was going to cause me to miss the breakfast hours - much appreciated Washroom was small and could have benefitted from more lighting.