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Very friendly and helpful staff who go out of their way to give excellent customer service. Also the rooms were very comfortable and all amenities were of a very high standard.
Pretty much everything
It is very close to St. Sava Cathedral. There was a tea maker in the room but one had to pay for the tea bags (although a little sum). In a 4 star hotel, the tea and coffee maker should be on the house.
Excellent location and comfort, good breakfast, a magnificient view to church St.Sava, parking place
Well designed, comfortable rooms. Close to the centre (15 min walking distance). Good service. Definitely value for money, Doors of the rooms could be more soundproof.
That was my second time on Hotel Excelsior and I'll visit it again on my next trip in Belgrade! They upgrade me to a better room with no further charge. The stuff was superb as always! The position is great while the price is excellent too! Thank you once more!
Fair hotel but in excellent location
breakfast buffet, location, transportation Extremely loud and dirty due to extensive renovation outside and inside the building, even on Saturday/Sunday. My single room No.212 was not 6 squ.meters as offered, but only 4,5 m² (no space for suitcase, no chair no shelve.
hotel staff excellent, rooms very clean and comfortable good location,good breakfast,and overall a good hotel, and would stay again
My greyhound had a great time at this pet-friendly hotel.I will absolutely recommend it to all travelling pet owners.
It is situated in a very center. Internet was free. Rooms are renovated and very clean. Everybody was very helpful cause I was with a little baby. This is everything that you need when visiting Belgrade!
Professional staff, clean and very close to city center. Modern furniture, nice rooms.
Fantastic staff - could not haver been better - welcoming, friendly, attentive and accommodating. Fantastic location as well. The breakfast was disappointing - not much choice and the food wasn't of that great a quality.
Extremely comfortable room, great value, good location Lift in hotel not great!
Fantastic staff - could not haver been better - welcoming, friendly, attentive and accommodating. Fantastic location as well. The breakfast was poor and the food quality was not as good as could have been.
The best service in the hotel was the breakfast. I did not like the lack of professionalism of the staff working at the reception desk, and also the false presentation of the standard rooms that mislead the choise of the room.
The staff was friendly, the location was good and overall, good vallue for the money.
Great value, good location Grumpy staff
Very comfortable room; good location in city Staff did not convey a very welcoming attitude
A Little breakfast Dirty carpets and Lifts stuck continously
Very good value for money. Great buffet breakfast. Great location. Very clean Some old in terms of some electric sockets hanging off wall. Gor stuck in the lift at one point and had to take the lift back up a floor to get out as no one came to advise. Heating was too cold, radiator didn't feel warm at all. Staff could of been bit more forth coming with information, help ect
I enjoyed my stay here. Great location, friendly staff, clean and comfortable. Did the job more than adequately.
Location and price
Breakfest was normally Rooms was very poor, I booked non smoking room, but first was smoking room. After was changed. In the rooms was so many problems.
Good rate, good breakfast
5 minutes to city center no
room is good, and stuff show me good retaurant,good view point and sc
the hotel is located in the city center and everything is very close from the hotel; the hotel staff was polite and kind; the stay was comfortable it is an old hotel, the interior design is not very modern; I found the price was quite high
Unfortunately I was busy all day, therefore I spent my time in the hotel on the evening. WIFI service is available iand excellent n the hotel and this helped my work.
Secure underground parking, excellent view to the city (we stay at 6-th floor), good breakfast . No balkony, I kindly ask hotel representative to make the corection on the booking.com presentation ; I'm a smoker and allways look for the balkony when i make a reservation; this time I stayed behind an open window and hoped not start the fire alarm...
The end/start stop of the jat Transfer Bus (250 rsd) to the airport is right outside (leaves hourly). Is in the city. The hotel has seen better days (those days being Yugoslavia). The staff is everything between weird but very helpful, and those who should be fired immediately. They seemed to know about the Balkan Girl Party Troupe in the room next door, but weren’t really too bothered to do anything about it. Everything works (except tv with all no watchable channels due to interference), but is simply worn out (don’t look under the toilet seat). Breakfast doesn’t really start at 6, but you know the staff has finished setting-up, when they sit in the corner together and smoke. Most tablecloths had a stain (ash or oil). If it were half the price, it would be an adventure, but at Western European prices, I except Western European standards.
Location, hotel staff.
Hotel staff is kind Hotel is badly maintened.