Overview

NH Canciller Ayala Vitoria
Best Service Friendliness

Ramón y Cajal, 5, 01007 Vitoria-Gasteiz, Pais Vasco, Spain
+34 945 130 000

RM 322+

Overall guest ratings

8.6/10 Excellent
Based on 5,598 reviews

Review highlights

  • 8.9
  • 8.4
  • 6.2
  • 5.0

Good to know

  • Comfortable beds
  • Near city centre

Nearby

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    About

    The NH Canciller Ayala Vitoria hotel is in a top location in the heart of Vitoria. The hotel is set in one of largest buildings in the city and is close to the commercial and financial districts. It also overlooks the Cathedral, Plaza de la Virgen Blanca, the City Hall, and the Basque parliament headquarters.  There are 173 modern rooms at NH Canciller Ayala Vitoria. The decor is contemporary, with a grey, black, and white palette and hardwood floors. Each of the rooms offers a sitting area, a choice of pillows, and free Wi-Fi. Family rooms are also available. The daily breakfast, with its wide variety of dishes, including made-to-order plates from our cooking station, is sure to leave you satisfied. For that extra energy boost, we have freshly brewed coffees and teas as well as freshly squeezed juices. Later in the day, you can enjoy our international menu along with Basque favorites at the Quejana restaurant. If you are looking for something less substantial, the lobby bar serves light meals and drinks in a bright warm atmosphere. For functions and events, there are six rooms for up to 250 people, with catering services, coffee breaks and technology equipment available upon request.  

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Laundry service
    • Coffee shop
    • Laundry facilities
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 5,598 reviews
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.9 "89% found the restaurant service to be one of the best."
    • 8.4 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Breakfast is good."
    • 7.1 "Tasty food."
      7.2 "72% loved the menu selection."
    • 6.4 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
      6.6 "Only 66% said rooms were clean enough."
      5.4 "Only 54% said the rooms were modern."
      6.9 "Only 69% thought the shower was ok."
      6.3 "Only 63% found the balcony ok."
    • 5.0 "Average amenities."
      6.0 "Only 60% thought it had an adequate smoking area."
    • 4.5 "Value below average."
      2.3 "77% said the breakfast was too expensive."
      4.7 "The price was too high for 53%."
    • 4.2 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.6 "Wellness & sports facilities were not very nice."
      4.2 "58% didn't like the fitness area."
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    Overall rating

    8.5 Excellent
    Based on 4,086 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.5 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 8.3 "Breakfast is good."
    • 6.8 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
      6.5 "Only 65% said rooms were clean enough."
      6.5 "Only 65% thought the shower was ok."
      5.2 "Only 52% said the rooms were modern."
    • 6.4 "Average comfort."
      6.2 "Only 62% said rooms were big enough."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      4.5 "For 55%, the lobby entrance was sub-standard."
      4.3 "57% were unhappy with the handicap accessible facilities."
    • 4.5 "Value below average."
      2.2 "78% said the breakfast was too expensive."
    • 4.0 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 1,119 reviews
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.6 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.9 "99% liked the proximity to sightseeing."
    • 8.5 "Breakfast is good."
    • 7.0 "Nice rooms."
      6.7 "Only 67% said rooms were big enough."
      6.5 "Only 65% said rooms were clean enough."
    • 6.9 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
    • 4.9 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      4.4 "56% were unhappy with the handicap accessible facilities."
    • 4.5 "Value below average."
    • 3.9 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 391 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.7 "Breakfast is good."
    • 8.2 "Location is great."
      9.9 "City centre within easy reach, said 99%."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were big enough."
    • 4.8 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.7 "Value below average."
    • 4.0 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    View all review categories
    Good to know
    "Comfortable beds"
    "Near city centre"
    data provided by TrustYou

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