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The location of the hotel was amazing. It sits right next to the Spokane river with a short walk to the river side park and downtown Spokane. The hotel has two swimming pools, an indoor and an outdoor with a waterslide-fun for the whole family. The quality of room was horrible. The room was tiny, in a hallway with construction going on and not at all comfortable. On top of all that the hotel charges an extra optional fee for parking!-That's right parking. I would have been much happier paying $10 more for a room with parking included than have it as an optional charge in my opinion. The bathroom was tiny to match the room and the towels were not clean-they had crusties on them. The bed was hard, not enough pillows and during the night the fitted sheet (that was too small) slipped off revealing the ripped, stained mattress below-disgusting to wake up laying on that! Overall, I dare say we will not be staying there again.
Super friendly staff, and the beds and pillows are amazing! Room service was a little $
the staff was very friendly and helpful. I had the pool to myself 2 mornings and it was well kept, nice jacuzzi. Cost of breakfast was a bit steep-a yogurt parfait and coffee was $11. The first night I stayed there it was really crowded and I could not find parking and had to come inside to the lobby to find out we had to park in a lot across the street. Was not a huge deal but it was so cold and windy and it was a long way to walk
Beds are very comfortable and location was great Felt like I was charged for every little thing. Staff acted like I was an inconvienance. I have stayed here before but will begin looking elsewhere.
We enjoyed a swim and soak after arrival. In the morning it was nice to get out on the river trail for a stroll before breakfast.
Rooms were clean and well arranged. Location in proximity to Spokane Arena was great. No free breakfast!
Nothing Charge for parking no breakfast small rooms. Room smelled of marajuana
Easy access to the park, spokane arena & restaurants .I luved walking the trails by the Spokane river, they were endless.
I really enjoyed my stay at the Red Lion. I was able to rest, relax, and enjoy the wonderful Riverfront Park which was a short walk from the hotel. The room was clean and the bed was very comfortable. The only thing I can think of that may be nice is to have a place in the hotel where you could purchase late nite snacks. Microwave popcorn or a cookie would be a great addition to the coke and water machines. Also, paying to park in the hotel parking lot was a bit strange. I would be a little more accepting of this if valet parking was offered.
Great location with direct walking access to the park and downtown. The pool and restraunts within the hotel provided lots of entertainment. This hotel is already one of the more expensive options in town so I was disappointed to be asked to pay extra for parking at the hotel and then $12 per person for a breakfast buffet.
Did not like having to pay for parking price is high enough to stay. So many other hotels near by do not charge for parking.
Very nice hotel, beautifully appointed and fantastic location
very new, nice, clean, high quality of workmanship, One might think that when you pay $200+ per night that you would get all the bells and whistles. My bride and I recently stayed there and felt that when you are a guest parking $17/day should be included. if you want to have a refrigerator brought to your room it is $10/day. I kinda felt like the human factor and personal touch was missing from our stay. Multiple employees knew we had just gotten married and none seemed to care. I had always heard of nice hotels doing sweet things for guests celebrating weddings or anniversaries, so maybe I had high hopes.
We chose this hotel because of the sky bridge right into the performing arts center. Pleasantly surprised at how nicely appointed it is. Also ate dinner at "13" which was very tasty. Very comfortable, striking views from the 16th floor over the Spokane River. Convenient to downtown attractions too. Would definitely stay again. All of the pillows were very soft and squishy down-like consistency. It would have been nice to have a couple of firmer pillows in the mix. No extra blanket in the room.
Nice bed and shower The last 2 times we have stayed here, the room has not been ready, By 6pm, it was pushing our 7o clock dinner reservations. Also in a suite, which comfortably fits 10 people, we were unable to have more than 4 people in the room.
Carpet on floor in hallway
Beautiful modern room! No coffee pot or mini bar in the room.
Very friendly and helpful staff. ..they really try to make your stay pleasurable. Sporadic WiFi. Could not access in room or restaurant. Had to sit at bar to access. Advertised "river view" is more of a garden or tennis court view.
For the price we paid we felt very taken care of, great views of the water, a delicious breakfast, comfortable rooms, it was a great experience!
Both pools were filthy, our shower drain was clogged, the room carpet was sticky. Gross.
Perfect location and comfy beds. It's looking dated.
The Pictures online were not of the same hotel it was the other facility located done the street. Got our hopes up. We will not use this site or booking.com again.
The room was dirty with stained carpets and dusty surfaces. The toilet was clogged when we arrived. After waiting for maintenance for an hour, I was handed a plunger and told to do it myself. The only thing this place has to offer is that it's close to downtown.
We enjoyed the stay with you. Your employees have a very poor dress code. The waitress need to look in the mirror before they go to work.
The room was clean and the bed comfortable! Breakfast was okay The noise level was awful. We could hear people talking in the hall and every time someone took a shower it was loud and a whistling sound in the walls. We'll never stay again!
I was impressed with the shuttle service and the friendliness of the staff.
The room we eventually stayed in. Comfortable bed, OK bathroom, no odd smells like we had in our original room. Our first room had an unpleasant odor, it made my wife feel ill and she started to have an allergic reaction to the room. We called the front desk and we were relocated in ~15 minutes down the hall to an acceptable room. However, it was a lesser room and when I asked for a lower rate the next morning, I was told it was billed through another vendor but the manager would call me to discuss. She never called. It was a $20 difference in rates.
We liked the location and convenience to Downtown Spokane and Medical facilities. We enjoyed our dinner at the onsite Restaurant. Our Smoke Free room smelled of smoke. We had to open the windows for fresh air to help clear out the smell in the room. The in room Air Conditioning/Heating System had to be turned off as it just made the room smell worse. The chair in the room was stained, and the room was lacking the updating that I have experienced in other well maintained Red Lion facilities.
I had troubles getting on the wifi, he tried helping me and when he couldn't even get on he said it was my device that was defective and not there wifi. I Never had any problems before or since staying at your hotel. He kept insisting that it had to be my device and as a customer service person you do not insist that it is their device that is the problem, he should have directed me to their IT specialist and then let th deal with it. Also, we had our dog with us and we were given the idea that we were to be in a room that opened out directly into the dog area. We weren't but on the opposite side of the area. This made it inconvenient for when we needed to take him out. I Don't believe that I will stay at this location again.
We liked the location. The hotel itself was clean and the walking access to downtown Spokane and Riverfront park is fantastic. Even the complementary food and drinks were nice. The walls were very thin and the neighbor had a crying baby and toddler that drove us from our room. We understand it's the not the hotel's fault, but when we inquired about being moved to a different room we were met with some rudeness and told to "wait an hour or two" and that they would call the room and request them to quiet down. Good enough. However, the call never happened and the children did not quiet down. We inquired again at the front desk and were told they did not call the room and when we asked why not we again were met with a rude attitude. We left for dinner and returned to a fairly quiet room later that night. At 5:50 AM we were awoke by a phone call to our room phone. A gentleman introduced himself as "Charles from the front desk". He said a computer glitch had occurred and they needed to verify a number of occupants credit card info, we would just need to come to the front desk OR if we want, give him the info over the phone right then. We opted to go to the desk and he opted to hang up before we told him that. Later at the front desk we learned there was no "Charles" that work there. This room was targeted for credit card theft along a number of others and I wouldn't be surprised if he succeeded. We reported this to the front desk and were treated poorly a third time, however the manager did come out to talk to us and take all our info about the phone call and was a very nice person.
Comfortable bed No bathroom exhaust fan
The overall hotel. The lounge/restaurant staff.
Proximity to downtown. It was a little run down and was not as upscale as I would expect for 160.00 per night. Bathroom is very small.
The staff, especially Alexandria, was very helpful.
Close to everything downtown
The beds were wonderful. Staff at the hotel were courteous and friendly. Nothing in particular jumps out as something I did not like.
I liked how close it was to everything, just a short walk to shopping and restarunts. Our room was a little dated. I feel that it was not worth what we spent for our room. Also our heating unit was so loud, it woke us up every time it came on.
A true plus of the Double Tree is the complimentry shuttle service to and from Spokane airport, the staff was nice, and the rooms were very nice.
I liked the location The cleaning people took some clothe out of our room when cleaning it and they made no effort to find them and return them.
The hotel was clean and the staff were excellent as with all the hilton hotel chain
Your staff was great and very accommodating. The rooms were spacious and bed quite comfortable. Breakfast buffet was delicious and no long wait times.
Nice pool and spa facilities. We enjoyed the proximity to downtown. Rooms were smaller than I had hoped.
My room was very clean and nice. Staff were friendly. The continental breakfast was nice and even had gluten free bagels to accommodate my wheat allergy!
Staff was awesome, room was clean. I would definitely look to stay here again. It was a bit noisy, I think there was a soccer tournament in town and several players were here as well.
Pool, free breakfast Everything was great!
Uncomfortable bed and the loudest room!!
The hotel itself is in a great location and the staff are so amazing and wonderful. It's a clean hotel with modern touches and the included breakfast is SO GOOD. Rooms were large and clean and quite comfortable. There was one day (out of 4) that room wasn't cleaned, but we brought it up and they addressed everything. The parking garage was great, but not much space so be sure to get a spot while you can. In all honesty though, there wasn't much that I didn't like or bothered me.
Nothing. Average property I have stayed at this property a second and final time. Gave them a chance to redeem themselves and failed miserably. As a downtown location parking is a substantial amenity and only street parking was available. When will we hold hotels accountable for their advertising. General Manager promised to make things right with a discount via email and I am not surprised there has no follow through on that empty promise as well! RUN do not walk away from this property
Good location and ample parking Horribly uncomfortable bed led to very little sleep. Tons of noise came through from the street and the neighboring room (at 1:30 am). Will not return or recommend.
The staff was incredibly friendly and helpful. The room was clean and well stocked. Everything was in great condition. The location felt very safe.
Easy access on foot to all the major stores, sites, and facilities in beautiful downtown Spokane. Parking is a bit challenging small outside lot and indoor parking garage is great but, small spaces!
Staff was very friendly and the location is good. The rooms are quite small and in need of an upgrade. They gave us a room on the second floor with a view of wall. Although the room was tidy when we arrived, there were signs of wear: stains on the chairs, hole in the shower curtain. For the price, I would go somewhere else.
I loved the staff!! Everyone was incredibly sweet and helpful, we had two young kids and even without a pool they had an absolute blast! Great cookie time and breakfast was awesome for being included! Will stay again! I got nothin
clean and comfortable, modern decor and amendments, full free breakfast moderate road noise due the location of the hotel at the corner of two streets