Location, very close to KLCC Breakfast / food
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.
The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
peaceful and good scenery of Kuala Lumpur
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
Centrally located Language of staff. They do not understand English properly.
Close to KL's excellent railway network. Located in a vibrant area that is of interest to tourists. Their restaurant advertisers and charges for 'mineral water' but serves opened bottles of what is probably tap water. My room had no window or natural light.
Friendly staff, clean good location, nice breakfast.
The hotel staff is friend and willing to help. The location. it is difficult to locate the hotel for those who drive.
Although I had booked a Deluxe Room with a Queen size bed, we only got two single beds and we had to manage somehow for 3 nights with two single beds
The location the breakfast and the location
None at all. I don't think that I will stay at that hotel again The hotel room are small. No bar fridge and the staff are not well train.
Quite central Arrived to find trainee staff booking us into rooms which were totally poor in quality compared to what was advertised on website. Made to wait for over an hour before the hotel manager arrived and was offered only one room booked as promised (for a group of 6). A group had to stay in substandard room. The room had begbugs too. Will not be recommending to others.
It's very convenient to go anywhere
The staff were very helpful the rooms have poor airconditioning
We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative. We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.
High floor with good view... Some of the used materials were not replaced...
The staff was very freindly, and the location The breakfast varaity should include some international food not all is far east.
Service is horrible. the staff is very rude. the rooms are ok but not really value for money
Very comfortable and peaceful. The check-in took about 1hr due to system down. Some alternate method of checking-in must be devised for future system failures.
Accessibility from the highway. Service from the front desk.
Good reception and housekeeping! Peaceful and Clean rooms. Narrow parking entrance at the side of the hotel.
location is remote and the staff service is bad.
Easy access to LRT. Breakfast menu is not very good. Porriage is very plain. The TV channels need improvement, should include discovery channel and HBO.
No free Internet in rooms No included breakfast No free parking for guests
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
they did not have our rooms available and tried to avoid giving us the reservation we booked
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Room size big.
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
the room is quiet, I dont hear noise from outside I like all
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
Spacious rooms, great location, room furnishing
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
It was a clean and comfortable hotel and the location was perfect. Nothing
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
Near to KLCC and the rate is very excellent
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
very exllant hotel location and butiful loby with live band
lovely staff..great buffet cero complains...everything was superb
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
everything was excellent nothing
service of staffs
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
Friendly and proffesional staff. Slow internet connection
Great location in KLCC - close to public transport and shopping malls. French feel to the hotel- reception staff command of English was pretty limited - yet again this is something I have come across over and over again throughout my travels in Malaysia.
Location was in a great Central Location for shops , bars , restaurants and entertainment
Good location indeed but shame about the room - very small. On leisure is bad but good for business. Small room and busy with indian and arabs holiday makers when I was there.
nothing i like? I had call d housekeeping to make-up but when i back after 4 hrs from outside. ok , i forgot to take-off "don't disturb card" but at knock and try coz i already call to make-up the room?
Great customer service, friendly staff. Walking distance to shopping center and restaurants, perfect location and easy access to public transport.
Proximity to nearby shopping centres at an very affordable rate with comfortable and clean rooms Lack of bathroom floor towels, spoilt refridgerator.
very convenient for shopping and sight seeing.
The house keeping is poor in service.There are some blood stains on bed sheet , duvet cover and towel! Front desk service is poor too.
That it was central to citl I was disappointed that when we asked to make a reservation with the hotel in person this was possible and it was suggested that we did it online. As a consequence we booked elsewhere for our return to kl.
The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :) They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.
Really we enjoyed from the hospitality of the hotel staff Nothing
What I like the most during my stay at Legend Hotel is the staff. Legend hotel has a friendly staff and the service was very fast. Besides that, they have 3 counters ; check in counter, check out counter and group check in and very useful. none.
The staff were attentive to my request. Our arrival and departure was handled efficiently. Our privacy, especially family, was safeguarded. Employees of the hotel friendly throughout our stay. There were leakage noted in Room 1505. Unfortunately we only noticed this on our departure day.
Big appartments. Close to the mall. Some of the staff were mean and have bad attitude.
Amazing hotel, great location being right next to the train line, 5 star luxury!
the monkey bar na
Easy access to the city. Breakfast gets to be boring after 4 days of the same stuff.
They upgrade my room to Deluxe Studio, with Kuala Lumpur City view and balcony. Thank you for the upgrade. But the room is like spare or an old room. Lighting at the bed is old fashion. Lighting at the cupboard have missing bulb. Mirror place too high for normal person at the cupboard. Bathroom also like old fashion and not likely very well maintained. Its really disappoint me. The food on breakfast is OK, but not as I aspect for 5star hotel. Overall is OK.
near by shopping malls and cafes The staff should be eduacted to be more friendly with customers
I was great the shower drain did work very well
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
The staff are very friendly.
everything was nice
The hotel staff were kind and helpful.
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
The lobby and rooms were lovely. The F&B was great also. The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.
The internet conection was so good
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
Executive room large and comfortable. Executive lounge staff warm and friendly.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
Service was at it's best, calm and peace stay
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
near my office
the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
Good proximity to Petronas Towers Lift access through room keycard
every thing was perfect :) no
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
The view of KL towers no
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
its location the decor of the hotel from inside and outside can be improved
initial 4th floor room without internet not brilliant, but i was moved up to v gd room on 10th floor with internet at no extra charge after first night
Great location, with the KLCC shopping centre right on the doorstep. Easy to commute to all the other main districts. We had three buffet breakfasts (not included) on different mornings and paid different rates for each breakfast. Hotel staff need to sort out their policy on vouchers and discounts!
I had stayed at the hotel for five nights,i had also stayed here in 2008,The hotel has improved a lot,but the hotel does not allot rooms at the pool side ,If someone reserve the rooms through the booking.com. Being a muslim country there should be prayer carpet in every room.
It was a nice comfortable stay. 8/10 Coffee shop break fast buffet can be more on international with little more service of tea/coffee on the table would be appericiated
near the Aero line bus, convenient location, friendly and help full staff
All hotels in Malaysia provide complimentary buffet breakfast, but not at Corus KL. I wonder why is it so.
Staff were polite and helpful. Doorman helped us get a cab and checked whether the cab driver was willing to take us at the rate we preferred. Re-setting of the tables during breakfast was a little slow. Although there were empty tables, it was not easy to find one that was properly setup with cutlery and napkins. The food at breakfast was average.
yes the pool
Not much Not clean and not comfertable.
Hotel was close to Chinatown, BD Plaza, and other shopping plazas. Rooms decor was quite old, staff gave wrong information on tours and travel, and the even though we asked for non-smoking room the room still was stinking with the smell.
Family room was good!
I was very sick while staying at the Hotel and the staff assisted by getting a Doctor & Nurse to attend me in my room.
The location is good and nearby to bukit bintang At the time of check in our room was not ready... so we had to wait couple of hours in reception...
The hotel was in a good location between Bukit Bintang and China Town. Breakfast wasn't amazing but did the job. There was no free wireless internet. The free shuttle is pointless. Everything is walking distance anyway.
City location but construction in neighborhood detracted from the convenience of hotel location. Lack of proper sidewalks getting to and from hotel
The hotel is close to Jalan Alor and about a 15 minute walk to Pavillion Mall, Bukit Bintang, and Bar Street. The facilities of this hotel are completely outdated and in need of serious repair and upgrading to warren the price. The hotel smells of mildew, has old carpets, and all of the fixtures and furniture are worn. The staff tries to help, but they have limited power and can be snippy. We needed a roll away bed and when it finally came to the room (we asked at check in and had to call 2 more times) it had bed bugs and my legs were bitten incessantly over night. Additionally, our room smelled like cigarette smoke even though the hotel insisted it was smoke free. Finally, we needed a taxi to KL Sentra at 2:30 am. We told them well in advance and they wouldn't help. They told me to use GrabCar instead.
Location is ok Room is dirty Bathroom is dirty No towels
1. Friendly staff 2. Cleanliness 3. Convenient, on Pudu, Within walking distance of Bukit Bintang 4. Decent restaurants 1. Pricing Ringgit @3.3 to the USD, 10% overcharge! 2. Weak, slow WiFi, no CAT5 connection. 3. Few TV channels 4. Tiny pool, gym.
only cold water in shower, remote control was broken, no one did anything for these thing when we said to reception when we arrived to hotel
Central to the main areas of KL
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
great location, friendly and helpful staff
It in the center of city and neer to train station Water comes from selling from light
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
good location for shopping poor customer service who attended to us, poor condition of furnitures
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
location -- close to malls, stores and city old run down rooms, not well equipped.