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Close to the bay and shopping. No
layout and furnishings of room
The hotel was opposite the Brittany ferry terminal
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
close to shops and port
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very relaxing the rain and wind
Only stayed onwe night very good fo ferry vvv
Location and value for money
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Efficient, pleasant and convenient
Location No smoking policy
How close it was to the water and to the Palace.
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Rooms very clean and of good size Price of breakfast 32e for two persons !!
the food is really worthy(especially the toast)
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
Very Clean and quiet
Location and quality
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
the customer service
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
the heat in the room! and it's impossible to set your own room at the temperature you want
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
the staff was so friendly not a thing
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
We were upgraded to a seaview room no coffee facilities in room
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
position. easy to find.
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
Location Non Smoking not available & smoke heavily penetrated my room.
I liked the services, cleanlines of the room and the the sea-view
Location, view from the room, size and decor of the room.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
staff very helpful
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Fantastic hotel, one of the best I've stayed in, fabulous location
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
fantastic sea view location & food
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
The room was excellent with a nice view of the sea.
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
Large comfy rooms with excellent staff bathrooms could do with a little update
Good facilities and helpful staff. Lacking in atmosphere.
friendly reception - position of hotel
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Nice, modern hotel. A little over-priced
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
The cleanliness of the room and the view - also the buffet breakfast
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
great location and good price, nice bar (didn't try the restaurant but looked good)
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
Convenience Poor breakfast
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Ideal location with great view over Marina, staff very friendly.
Excellent service and good location
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The overall atmosphere was very welcoming and relaxing
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
Large room, good bed, close to the beach. Poor breakfast.
pleasent view and well apointed rooms
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
location, staff spotless
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
The staff were first rate
the roof balcony was lovely good for drinks on a starry night
very nice place to stay with our dog
extremely friendly staff and good location
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
The parking places too small
Very well run hotel with helpful and polite staff.
Good location. No evening meals available on a bar.
the room was smelled of tabaco.
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
no english tv, resturant not open until 8pm, bath had a chip in enamel and was rusting if not for the fact this I was only there for one night I would have moved out.
The fabulous suite - very spacious - and impressive shower! The dead animals on the walls of the lounge. Sorry, I know it's your unique selling point, probably just a cultural thing....
Clean room Leaking roof
Could not find. Too far from the sea
The room was big and well furnished. The breakfast buffet was good. The staff was proper but unfriendly, They responded to questions but did not offer greetings. The hotel is several blocks from the beach ... past a school, through a neighborhood.
Very sapcious rooms with big windows. Clean and confortable A bit far from the centre if you don´t have a car, otherwise it´s good. They defenitly should paint the reception and comun areas in another color
very outdated, not clean far from the beach, industrial vista
Overall, an excellent hotel with a very Spanish (as opposed to international) feel. Most importantly, the staff are friendly and accommodating. The rooms are large and comfortable (I believe they are all "suites"). We found extras such as room-service and breakfast to be of good quality and surprisingly reasonably priced. Of particular note here: the mini-bar was the first we have encountered in the world that did not have punishing price tags and so (all other hotels take note) we were able to use it freely. There is a very good swimming beach 150m away. We initially complained about the swimming pool: We searched for hotels "with a pool" using this search criteria on booking.com and tripadvisor.com. This hotel came up through this search and we failed to read the detailed description. Guests have free use of the adjacent sports centre. It is next door to the hotel but proved useless for the kids: minimum entry age 16. You have to wear a cap and swim in lanes. I would not describe the hotel as having a pool - but neither did they, the fault lay with the search engine at tripadvisor / booking.com. Our rooms on the first floor had views only of this (not very beautiful) sports centre. I would ask for a higher floor next time.
arriving just before midnight and being able to get a meal in the restaurant with very friendly service
The room was a spacious and well equipped suite.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
The staff were very friendly and helpful.
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
It's position for the city & the ferryport
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
Proximity to ferryport and city centre, room facilities No
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
The hotel was the only one with a room suitable for a family of 4 so we did not really select it. Having said that, the hotel was very comfortable and the room(s) large with everything that we needed. It even had a little kitchen area. I don't go on holiday to cook, but we were able to make tea and breakfast. The hotel is in an excellent location really close to the fabulous Sardinero beach and local restaurants and shops. Taxi's to the town centre were really reasonably priced.
Good value, large room with lounge area, staff were very helpful good location. No negative comment
good location nice apartment, helpful staff up quite a steep hill
Reception always handed your room key to you as you entered the building without one having to ask for it.
Apartment Hotel - ideal location for the beautiful beaches of Santander
Very spacious for reasonable price. The balcony with lateral sea view. 2 minutes from the sea and the nice and quiet area The isolation was poor, we could hear everything what went on next door and below us (we stayed at the 5th floor, so nobody above us).
The appartment style Breakfast service
Right across from beach; city center a 5min, 5 Euro ride.
spacious rooms for the price..2 min walk to the beach and casino... friendly staff who spoke english
Room/apartment very spacious and clean, nice to have balcony checkout time 12pm - good for later flight, staff very helpful. balcony furniture - perhaps there is in high season?
convenient location for a visit to the Picos and the Santander Ferry port
very smart bed was too big, we prefer smaller!
Staff were friendly even though there was a language barrier
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
Clean room, friendly and helpful staff. Very good value for money. Some noise from the floor above.
Spotlessly clean, very comfortable, conveniently located, friendly staff, excellent value.
an excellent little hotel in there heart of santander
Clean,spacious room.Clean bathroom, helpful staff. Nice and quiet and in the centre of town. Everything was just fine.
Everything is new, bright & spotlessly clean. The room we had was well equipped with a great ensuite bathroom. The location is quiet & central. The staff were very pleasant.
Very Pleasant staff - spotlessly clean room Cold Room - Heating turned off (timed?) in evenings. No extra blankets available. As mentioned by other customers very noisy from apartment overhead - even at 4am in the morning.
Good location, clean and bright, freindly staff. Free use of computer/email. Very good value for money None
Very good location, value for money. Clean, friendly.
Friendly staff. The rooms are clean and well kept. Very good value for money in the heart of Santander. Nothing
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
we enjoyed the tranquillity of the place
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
friendly helpful staff nice quiet area just a bit hard to find badly signed
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
Intimacy of atmosphere and staff, quiet and pleasant grounds, charm and character of building.
really hot water and a good size bath puddles on the approach to the door
It has parking that is not trivial in the city, but still walking distance from the center. The breakfast is satisfying, the staff is helpful. Please start dinner earlier!
Being a school for catering / hotel personel the reception area and entrance to the dining area were, at times rather daunting with lots of students standing around. It was just confusing for new arrivals.
Hotel is in a lovely setting with beautiful gardens and a niice relaxed atmosphere. breakfast was simple but good. staff helpful and friendly. rooms are big and building has real character. Bit difficult to find, even with sat nav, as it's so different to everything else on the steet. bit of a hill on walk back from old town to hotel, but good way to burn off tapas!
It was convenient to access from incoming roads and for onward passage to the ferry terminal. Reception facilities were minimal and staff were unable to provide information about hotel and local facilities (Spanish speaking only)
We liked the hotel because it was small and intimate. The parking facilities made a big difference as other hotels in the city had no on-site free parking. This had been a major consideration when booking the hotel.Time spent walking round Santander proved this to have been a wise consideration. The room was basically furnished but clean and comfortable. We were also pleasantly surprised at the breakfast facility and the extended hours during which breakfast was served. This made it possible to start the day in a leisurely way. We, and several other guests were staying at the hotel prior to cathcing a return ferry to England on the following day. It appears that this hotel is used quite regularly for this purpose. There were three factors which we found of concern. Firstly there were very few staff in attendance and those who were there spoke no language, or understood any other language other than Spanish which made communication extremely difficult. Secondly, there were no dining facilities and the hotel is situated quite some distance from the restaurant quarter in the city. Thirdly the map supplied with the booking is not adequate enough to be able to properly find the hotel. It took us nearly an hour of driving around the area to discover its location.
very nice room
Very comfortable, lovely balcony on our room with views of Picos de Europa. The location not is a bit far from the centre of town, and the surrounding area is not very attractive.
old house with plenty of character, yet the room was well maintained and very comfortable It needed tea/coffee making in the room
The price Not that well situated, not very nice looking, wouldn´t really classify it as a 3 star
It's expensive during the semana santa, comparing with his location and the room condition. But there's good reception service and the location es ok.
We looked city.
The coffee with milk that was served at breakfast was very good. The cheese and ham served at breakfast was ok. The receptionist was sort of polite, but could not communicate in any other language but spanish.
Friendly staff, no nonsense hotel Leak in bathroom ceiling staff not concerned.
its central location. its compactness. The size and furnishings of the room. Very outdated and basic.
The receptionist was very nice and helpful, recommending decent places to eat. The rooms are basic, but clean, water hot, I had a good nights sleep.