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location and service room was rather small
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Great hotel wonderful location staff were fantastic.
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
Location and standard double. Standard twin room was for disabled and much reduced space inside. This room was 3* at best.
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
Good central position Wanted a sea view room
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
Valet parking was well worth the price. Location was good.
beautiful view over the beach and bay, comfortable and clean, quiet
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
We absolutely loved our stay!
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
Great location, friendly staff, very comfortable!
Great relaxing hotel with fantastic views over the bay.
Fantastic view from balcony, great location, lovely town.
The location and the view were excellent.
Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
close to city center .rooms small
Excellent accueil = 2 étoiles en france
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
Good location, clean, room on the small side. Expensive breakfast.
All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
There was no lounge
could do with a lounge area
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
The location is good and the staff were very helpfull
good located small rooms, very loud, some employees don't speak any foreign language
Breakfast was not good. The coffe was cold.
close to beach, clean and receptionists helpful expensive
Convienient and cost effective food for breakfast was welcome accomodation. The rooms were in need of fresh and younger decor!! beds are like boards to sleepp on!!
good location,friendly helpful staff,good breakfast
We enjoyed the intimate nature of the lodging and the delicious croissants and fresh squeezed orange juice! We liked everything about it.
The hotel staff was very helpful, they recommended a wonderful restaurant in the old part of town. Our rooms were ready when we arrived and they stored our luggage between the time we checked out and when we left to catch our train. Like most European hotels, there we stairs that couldn't be avoided.
i think the 1 star rating ofthis hotel is to low!!!!
This is a very friendly, comfortable and clean hotel with good personal and attentive service, right there by the beach. Just renovated.
We enjoyed our stay very much here, the rooms were comfortable and clean. The location is excellent, as it's very near Playa Concha and Parte Vieja. The staff was very warm and friendly, the concierge was very helpful. I would recommend this hotel to other friends visiting San Sebastián in the future. Just a tiny observation - the room at first smelled like smoke but we aired it out with the windows open.
Understated yet exceptionally helpful staff, gave a lot of additional touristic information about San Sebastian/Donostia. Also very central location, yet still within comfortable walking distance of station to Hendaye. Overall very pleased with hotel and in fact recommended it to another traveller later in journey who was thinking of travelling to Donostia. No!
The hotel was in a very convenient position for sea, shops,restaurants and sightseeing. Although only 1 star it offered all that was needed for a short stay The cost of parking was expensive at 22e per day but having a secure parking place does make it worthwhile
People were helpful and friendly. Location is very close to the main beach. I had an internal room with window but no view so was unable to tell what the weather was like outside before leaving hotel.
Very central location. Bathroom was large and clean.
I always come back to this Hotel as it consistently offers great value. The Location is good and the staff are friendly.
The person of the reception was very friendly and helpfull. There was a Nespresso machine in the floor, so you could take a koffie before leaving the hotel. WIFI is included Eventhough it is a nice hotel, it is a small one. Therefore they do not have parking.There were some restorations on the street going on so it was quite noisy, even during the night.
Excellent location, nice well-equipped rooms, helpful staff.
Clean, functional room, good value Room was noisy, more noise from interior than exterior, hard wood floors and thin walls and doors. Internet did not work in room, but did work in central area for us.
all is perfect, the location, the view and design a bit small room
This was without doubt one of the best places we have ever stayed at. Everything about it was first-class. The man attending reception was exceedingly accommodating and friendly, so much so he allowed us to take a family call in reception at near midnight. We wish we could have stayed longer than we did.
Keeping in mind that this is a Pension-the rooms were basic but well designed with up to date facilities,it was very clean and the staff were excellent.Due to the General Strike we were only able to stop one night but the staff were very obliging!
Great location, comfortable and friendly staff
Modern, comfortable room in which everything worked perfectly; excellent location in town centre and about twenty yards from beach. One tip: Make sure you know exactly where you are going - No. 54 is nowhere near no. 53, which is about 50 yards away on the other side of the road and 54bis is the next door along in the same block. All three have a hotel or similar on the first floor so watch out for the orange Pension Garate signs.