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Extremely helpful staff; great room and food
outstanding food at the restaurant
The friendly front desk staff + the view of city/harbor from the room. No on-site parking. Free parking in nearby lot from 6 p.m to 10:00 am...I had to get up and move the car to an area about four blocks away for the rest of the day...otherwise pay about $ 1. per hour to park.
The location and welcomig atmosphere. Easy to reach everywhere.
Very good, though quite expensive meal
Location, view from room and very service minded staff.
Nice room in great location. Simple, elegant hotel. Would definitely stay again.
Perfect location, great duvet cover & bed No mirror in bedroom
Very near centre of city.
Very central and for Reykjavik excellently value. Breakfast and locale
They served breakfast was from 7-10am, which was great for us late risers...also the food was great with lots of choices. The hotel was in a great location for walking downtown to eat/shop. The staff was very helpful. Our room was nice with a beautiful 4th floor view of the city. The restaurant was closed for a month for renovations. It would have been nice to know this, but it was not on the hotel's website.
The location. Breakfast.
Location and price. None.
We loved the apartment in the new building where we stayed the first night of the four we spent at the Hotel Fron. The room temperature was too high.
We were upgraded on arrival to studio apartment which was a nice surprise .good location for town centre .good choices of restaurants nearby . Having to pay to park your car even though it belonged to the hotel . Very expensive for all the bars and restaurants .
Excellent Location - very nice and helpful staff
One of the staff members at the desk was very helpful in planning our return trip to the airport. 1. Our first room was not even clean when we got there. 2. The room we ultimately stayed in looked junky and absolutely nothing like the rooms on the website when the room was booked. 3. Our room was not cleaned during our stay. 4. The insulation on the walls was non- existent. We could hear every cough, conversation and techno music song that was played in any of the rooms around us. 5. With one exception above, the staff at the desk were rude. 6. The lobby often smelled of smoke which was disgusting. 7. Neither the shower nor the sink drained properly so that taking a shower was more like taking a bath. 8. The bathroom fan didn't work.
the staff was excellent! no traditional icelandic dishes at the restaurant of the hotel
nice room very poor breakfast, wlan didn´t work most of the time
The location was excellent. Also, the staff was very helpful during our stay.
Ease of check in, early check in, free breakfasts Some front desk staff were rude when asked for additional keys since the intercom in the apt was broken
centrally situated, nice rooms the rooms giving on the main street, Laugavekur, are extremely noisy, especially on friday and saturday night. the breakfast is boring and a bit dull.
cafe and breakfast
Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails. The room size was a little small and there was no place for a second piece of large luggage. Also, even with the radiator in the off position, the room was extremely hot. We were forced to sleep with the windows open. The amount of noise coming from the street from cars and people at all hours of the night caused us not to get a good nights sleep in the 8 days that we were there. I wish I would have brought ear plugs.
It was homely, comfortable room, nice surroundings, fantastic location, love the building on the corner of the centre of Reykjavik, close to the harbour and lots of great restaurants & cafes & museums. Steff were friendly, breakfast was nice. Breakfast was pricey especially when you could get a huge cooked breakfast and warm coffee down the road for less. tea and coffee facilitirs in the room were poor, there were 2 of us and they didn't have pairs of the same kind of tea bag, no milk, small cups, little sugar, we bought ours from the supermarket. Internet which we paid for kept stopping working but when we called it was fixed and when we mentioned it again at checkout it was deducted from our bill, so was ok in the end.
Having travelled extensively around the world, it was a pleasure to be greeted by service minded, smiling, friendly staff. The hotel was relaxing and stressless. Maybe, a little more attention should be made to controlling the facilities inside the room. Ensure things are regularly maintained in the bathrooms with drips, leaks, and edges correctly sealed with silicon. Minor issue, but essential to retain the hotel profile
Outstanding staff. Very clean. Very central. Convenient bar and restaurant. Slow wifi.
The hotel is centrally located in Reykjavik and next door to some excellent restaurants. The staff was very helpful and knowledgeable of the area.
Location was good. Parking was listed but it was public parking. We had to drive around and parked a few blocks away.
Location in town. Ridiculous price for room that had no amenities. Paid five star price for two star motel. Room small, bed uncomfortable. Everything extra.
The Hotel staff was very friendly and helpful in giving suggestions about places to visit, providing maps of the city, and arranging the shuttle to the airport. The Location is perfect, right in the centre of the city and close to shops, restaurants, the city lake, and sites. I think it's so unique that the hotel is above a Viking settlement (museum). I Loved this hotel! Although the breakfast is great, I do think it's a bit pricey per person (14 euros or $18 canadian).
It was clean, desk staff were pleasant The hotel had messed up the reservations. My reservation through Kayak was fine. However, a hotel block that was to be released 45 days before my arrival was still on the books (I was joining a hiking group) and they tried to get me to pay for that supposed reservation. In talking with the agency that had arranged the room block for this particular hiking group, this is not the first time that this hotel has done this. In addition, a friend of mine who had confirmed her reservation at Hotel Centrum before leaving the US, received an e-mail that they were overbooked and she had to go to another hotel---even though Hotel Centrum had double bookings and indeed did have rooms.
Excellent location within walking distance to busy city center Great value for the money Friendly staff Prompt service from staff & housekeeping Nice little restaurant in the lobby For some reason the TV was messed up most of the time (would get frozen on certain channels and would have to get up and turn it off). However, was not in the room much, so this was not a big issue.
Close to old parts of town. In fact, hotel is built over museum for first settlement.
The hotel has a brilliant central location right next to the parliament (which is actually so small that we almost missed it) and all the major nightlife and shopping areas. Also very close to the harbour. The rooms were lovely, warm and cosy - beds very comfy! We had a great stay at this hotel, and the reception staff were friendly and helpful. Breakfast was too expensive for what it was. One thing that we felt the hotel could improve on would be a spa area - perhaps a project for next time?
The building was beautiful, and the rooms were very nice. Our television did not work most of the time. The hotel advertised a flat screen television. In as much as we certainly did not go to Iceland to watch tv, the television was also set up for viewing the bill on line, setting up a wakeup call, etc. It was also a problem because it was so noisy outside that we did not sleep. We usually would have just turned the television on to offset the street noice, but we did not have the option. This was a lot of money to pay without getting a good night's rest. It is actually the principle of paying so much for less than advertised than the actual television itself.
Excellent restaurant There should be more sitting area(s)
Quiet, private. I arrived at 7am but paid for the night before because I needed to sleep. At 12 noon it here was a nock on the door and a moment later a phone call. They wanted me to check out even though I had a five day reservation . Actually should not of been charged for the first day because I didn't get what I paid for, sleep. The staff was always to busy on the computer to acknowledge guest unless you engaged them.
The room was large by European standards. Staff were pleasant and helpful. Great location. Would definitely stay here again.
proximity to downtown and shopping; friendly staff; comfortable lobby; luggage storage room. It was unfortunate to not be able to get into our room earlier since it was requested at the time of the reservation and our flight arrived from the US at 6:30 am. Also, our room was lovely and spacious, but way too warm and we were unable to be comfortable without the windows open, and the noise from the bars on the street was so loud, we had difficulty sleeping. I'd suggest air conditioning or blankets that aren't so hot so that we could sleep!
the location was second to none, city centre. very accomodating and friendly staff, a true credit to the warm and inviting icelandic style nothing
Clean rooms, nice decor Not best value for the money. Breakfast expensive
Very nice staff. Good location if you want to be in the City Centre. Not a good location for anyone who wants to get sleep on Friday or Saturday night in the summer, due to young people who party all night in the streets outside. Very noisy until about 5:30 a.m. But a good place for young people who want to be at the center of the action.
Great location. Quiet and close to everything. Room was adequate for my purposes and comfortable to sleep in. The staff was helpful and friendly. Will definitely come back.
Very nice hotel. Good location, nice rooms, very comfortable beds and pillows. Municipal parking is very close to the hotel. The restaurant is very expensive.
Staffs are very attentive to customers. refrigerator door key should stay unlocked once unlocked until locking again
Good location and a fair price Breakfast was poor, low quality food stuffs which is not what is normaly found in Iceland.
The location cannot be beat. It was in was great for seeing the city. Very cheep. From the ikea towels to the small rooms to the smushy bed and the not working tv. Everything about it smelled of cheepness.
Good location, nice staff and rooms
stuff assistance. Very Kind and helpful nothing! everything was perfect
Close to everything Noise from the street at night
The staff was friendly and helpful and they are centrally located. The staff was friendly but not too sucessful at achieving some of my requests.
Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view. Bathroom was older though clean was just a bit dingy only due to age.
friendly, efficient our room was very noisy- young people partying in the street
The location is great for city centre. The bathroom is terrible and small with a shower that floods the whole bathroom and the walls are very thin.
Good hotel, good location.
good location - close to town but not too noisy Room dirty - blood all down the underneath of basin in bathroom - yuk - complained and they cleaned it up but really not good.
Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.
The staff were really helpful, very clean room and bar
Atmosphere, people - nothing too much trouble, central location - overall great Disappointed that the suana wasnt working for all 3 days - one of the reasons I chose this hotel
Excellent location, great harbour view, very clean room and the bed was huge! Didn't try the restaurant but the bar service was good and the bar area was very nice and relaxing. Staff were very helpful and pleasant.
Bed, showers, furniture No drawers, no dress closets
good staff, great location, nice appointrments, lovely atmosphere doors were tough to open and slammed shut, which can wake you in the small hours
great location, quiet as can be but near everything in the centre-- lovely room with amazingly comfy bed, and terrific staff. Breakfast is great, as well! Terrific hotel! not applicable.
design hotel and great breakfast no
A great hotel, staff great, great location
Location near the city center. Transportation from the airport well organised. Nice view from the breakfast room. The window did not close properly, bringing important noise from the street.
Clean, good location, decent breakfast, good views from breakfast (from the 8th floor), parking nearby, looks very new and modern, managed to get an awesome deal making it very good value at 88eur per night for two (even compared to youth hostels if comparing overall service and location) Small room, no wardrobe, bad view to the back, no proper curtains, lots of slamming of doors from other guests, sold out for dinner at 10pm
24 hours reception, close to the center
Nice rooms, comfortable beds.Very good location.Buffet breakfast good including Icelandic selections. Bathroom small and modernist rather than functional.
Lovely linens and light airy rooms. The fact the it is adjacent to a large construction site and this was not advertised. Hairs on the bed when I checked into my room. Poor value for money.
Restaurant at top floor with views that make your breakfast memorable. Nice room. Free of charge parking.
Our room was kept quite clean. We also paid a 10 euro charge to use the spa area which was a very nice ammenity. There was very little room for unpacking clothing and storing luggage. However my wife and I were able to manage with the hanging rods and shelves provided (no dressers). The shower is a bit odd since there is no tub and just a swinging door, but after the first use we figured out how to minimize the wetness and made sure to shower with the door and window cracked to remove moisture more quickly. As others said, there is an issue with air circulation but we opened the window and were fine (we were there mid September). However this may not be a workable option during the winter. There was also construction which unfortunately blocked some of the panoramic views but was surprisingly quite and did not seem to interrupt our rest.
The location is excellent Cleanliness in the rooms could be improved - when we arrived the sheets had not been changed in our bed + the toilet had not even been flushed !! Also the young man at the reception was quite rude when we checked in - he wanted me to pay the bill right away and when I said I would pay it when we leave the hotel he simply threw the room keys on the desk and wanted to check my credit card details.
Good location, nice building. Difficult to get into hotel after-hours, must rely on frequently-absentee front desk employee to manually let in.
We had 1/2 price, which made it a good price/quality-hotel. Good breakfirst, good bed, good location.
Straight forward transaction. Very convenient location. Always had someone at the front desk. Breakfast was good.
location is nice, internet connection is present, staff is welcoming room was really small, breakfast quite poor and very noisy during the weekend nights
Location and kindness of the staff The hotel do not have any comfortable space to spend free time during the day, as hall, cofee bar, etc,....
liked the tea and coffee in the sun room
Staff was kindly, coffee and tee were availeable all day To sleep is hard because the street was really very noisy
Nice hotel in the centre of Reykjavik. Friendly staff. Good breakfast. Perfect place to use as a basis to tour the SW part of Iceland.
Central location and well-sized room and bathtub for european standards.
Breakfast & Breakfast room was great A bit noisy - general guset exhuberance etc and sound did get through the walls
Central location. Good value for money. Bathrooms had no heating. Bath towels were small. Close by bar very noisy on Saturday night.
You messed up on my reservation as I did book it through the airline website, so the airline should have communicated to you that my flight left nyc on th, but wouldn't land until fri, so I didn't need th pm accomodations. in any case, I bear some responsibility for this for not picking this up myself. however, when I checked into the hotel fri, they not only wouldn't give us any $ back, but refused to even upgrade our rooms to compensate us for taking our $ for 2 rooms we didn't use on th pm. I pointed out that they were not close to full capacity, so they did not actually lose any revenue by holding our rooms for th pm, they just got revenue they didn't deserve, as no services were rendered. they wouldn't even give us free bar vouchers. See above. I think you should tell them that they should have done something, ie anything to make things better, as a room upgrade when they are at 50% capacity costs them $0, and doing nothing, ie absolutely 0 when I asked them to do anything other than 0 to make us feel better and be ok w their keeping 100% of our revenue for th pm, is not cool. I also think you should refund us part of our $ if you can't get them to, but this would be up to your sense of fairness and professionalism, I guess. really, if you can get them to put $50 back on my credit card, and you do the same so I get $100 back, so I then eat $100+ instead of $200+, I would be more than happy and then post a + rather than - review on the internet about you and them!:)
The room was very clean and the hotel is lovely. Breakfast tasted good. The room was really small. The bathroom doesn't look like it has been updated. They don't tell you the price of anything like breakfast, pay per view, mini bar. We would have potentially bought somethings,, but we were too afraid because we didn't know how much they would charge.
Great location; you can walk to everything. Beautiful bar ! Breakfast is ok a bit expensive for what you get
Comfortable, spacious Random breakfast policy. First stay breakfast included, second stay was charged.
Beautiful rooms, nice shower & bath facilities, lines were very nice and overall a great hotel.
The location was excellent.
Great location.Quite, clean rooms.
Very well located, nice hotel with wide rooms and good service
The hotel is in a great spot downtown, easy walking distance everywhere. It has a Northern European modern design, simple but elegant. Love the old building. Hot water kettle in the room is awesome after exploring. Staff was courteous and friendly. The bathrooms do not seem to match the rest of the room and hotel feel. They need to be updated.
The friendliness of the staff is unparalleled. The rooms were crisp looking in general. It was decorated elegantly in black white and touches of gray. There were some unused tissues lying on the floor outside of our room for the duration of our stay. They also had a funky smell that we couldn't get rid of. But overall the hotel look beautiful. And the staff was very accommodating
The location was very convenient to the downtown shops and restaurants. The selection of weights in the gym was quite good for a hotel of this size. There were free bottles of Icelandic water in the gym. The room was very clean and quiet, and the bed was very comfortable. The desk staff did their job with no special warmth or friendliness.
Excellent staff (especially Anna at the front desk), excellent location! Great room! Nothing!
Close to nearby sights and attractions. Good place to stay if only in Reykjavik for a night or 2 and want to shop and see local attractions. The description said there was parking but there isn't. Parking meters are all around hotel but need to be fed every 2 hours.