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It was walking distance to town. I was given a room that was already occupied
The pool side service we received from Manuel was the only good thing about our stay. He was very attentive, friendly, & fast with our drinks + food. I absolutely did not care for the pushy time share sales staff that circles around you every time we walked by. You couldn't even avoid them since their stand is right by the lobby & elevator. In addition, their sales tactics were pretty fraudulent. At first, everything sounds free, then these little fees start getting added and quoted rates change. Even when we were politely declining, they would follow you to the elevator or continue to push. I expected better from Sheraton than to allow this on their resort.
The location. Ocean views. Pool area. The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
Good facility, pool, activities Front desk staff not well trained. problems with check in, rooms not ready in a timely fashion
Amazing staff service especially by he hotel greeter Pedro!since the minute we got there, he already had gone above and beyond to making our stay there the most welcoming. With this being said, The Westin definitely does not disappoint in how well present, accommodating, and easily accessible to the beach. Defitely recommend a stay here especially during March when all the spring breakers are in town!
Pool design. Friendly check-in staff. Late check-out offered. Staff seemed stressed and not appreciated by supervisors. Pool lacked towels (were hidden in a rolling bucket), and had zero towels at 7pm when I wanted to go swimming. Lobby was cold and had no warmth or delights. Overpriced food. Far from center of Puerto Vallarta.
Great value - food was amazing - staff was very friendly - looks just like the pictures Beach area little smaller then I would like -
Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really? Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.
Pool and beach and staff there and all restaurant staff and food amazing!!!! I emailed manager about a cost issue and never got a response and ceiling fan in room didn't work and showed head was clogged so only half the water holes worked so no water pressure
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
The Resort was pretty spot on and the lobby was simply stunning. We stayed on the 9th floor and got a great view of the beach and the surrounding area. Hotel staff was friendly and there were plenty of drinks. Family friendly resort Not exactly for younger couples looking to party. The resort next door looked like they were having a blast the entire time. Friendly Vallarta next door is where the party was happening: DJ, Mariachi, Banda, they had everything. I fee like Fiesta Americana should do something similar if not bigger. Not too much of a bummer though, quick taxi ride to where all the night life is happening
The staff worked realy hard to make a pleasant experience. The food was satisfactory at best. Not a good value for the money. Service to time share holders was a priority, the rest of the guests were given less attention.
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
The actual villas, buildings and facilities are beautiful, keeping the Mexican style, with lots of green and quiet areas. Staff were very nice and not intrusive, polite and all spoke good English. We had friends staying next door at the Hilton and staff there were rude and annoying if you were just visiting while at Krystal they were nice with visitors and very considerate. It's obviously run down and needs fixing and updating. Air conditioning in the room was noisy. I guess that's why the price was lower! that of course brings low budget crowd and over the weekend it became very loud, teens and young adults had their own music very high at the pool and it was a cacophony, far too noisy. We moved to the palapas on the beach and it was ok.
Dirty and not a good host. No one explained anything as far as the bracelets and bottled water. No one really spoke English