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Convenient location to places of interest. Prices have really gone up since my last visit.
Staff is very friendly, pool areas are fantastic, lots of activities available, location is great (walkable to Malecon and downtown PV areas). Remodeled rooms are very nice (modern, luxurious), but not all rooms have been updated, and those that have not been updated are mediocre at best.
The location is excellent ... just outside the City Center, easy access to restaurants and bars. The rooms are extremely outdated, the restaurant was overpriced and the food was poor.
The pool area & view was great. The a/c wasn't real cold.
clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly. only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.
The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great. The drinks on-site are very expensive.
The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great. Nothing.
The location. Ocean views. Pool area. The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair. I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.
We loved the gym facilities, tennis courts. Great breakfast spread which was included, rooms were nice and clean. Staff friendly and would deliver drinks to the beach/ poolside. Wished the beach was longer to walk (cove with little peninsulas that were rocky to cross to get to the next small cove) Didn't like the lunch restaurant/ outdoor eating options during the day.
Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!
Staff was excellent even before I arrived, especially because my flight was delayed and wanted to ensure my room remained reserved. The manager assured I was still a guest no matter how late I arrive, and also extended my check out time! Outstanding service in my book! Renovations limited the gift shop from being opened, but that's about it.
Upon check in we were given a different room that we had paid, After discussing several minutes , we get the room we booked in kayak website.
Having to pay for WIFI
Arrived late, but was able to extend check out the next day before we moved on to our next destination. Clean room. Not crowded. Free WiFi in the lobby area. Nice pool area and access to the beach.
Room was nice and relaxing. Check in was easy. Free wifi only in lobby. Beach was not cleanest water, but most if you go to the beach usually you would leave PVR.
Room size and amenities. Pool area. Expensive WiFi fees.
Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.
Everything was pristine. I loved the temperature and style of the pools! So relaxing! Staff very friendly and helpful!
Pool area, view, size of rooms, cleanliness, beach access, noise level, excellent service Still seemed expensive, food could be better
The Resort was pretty spot on and the lobby was simply stunning. We stayed on the 9th floor and got a great view of the beach and the surrounding area. Hotel staff was friendly and there were plenty of drinks. Family friendly resort Not exactly for younger couples looking to party. The resort next door looked like they were having a blast the entire time. Friendly Vallarta next door is where the party was happening: DJ, Mariachi, Banda, they had everything. I fee like Fiesta Americana should do something similar if not bigger. Not too much of a bummer though, quick taxi ride to where all the night life is happening
great location if you're looking for a beach and a swimming pool. all rooms have ocean view, are clean and have the expected comfort for this standard. Breakfast restaurant in particular is super: in open air and at the beach side. it might be the only negative point of this hotel, but the sound isolation of the rooms is terrible (concrete building, tiles and concrete all over the rooms and corridors (no carpets) boost any sound all over the building ).
The hospitality of the staff.
The staff worked realy hard to make a pleasant experience. The food was satisfactory at best. Not a good value for the money. Service to time share holders was a priority, the rest of the guests were given less attention.
Wonderful lobby, all rooms with ocean view, comfortable beds. On check in, the desk quoted 2 1/2 times the rate I had booked. I straightened out with a copy of the email from booking.com, On checking out, the same person did the same thing. One mistake I can understand. The same again, and within 24 hours makes me a bit leary. Service around the pool was good, but server never returned with change, thus "earning" a much higher tip than normal.
good location wish they have free internet....food and drinks a little bit higher.
Staff is very friendly and polite, always willing to please the customer. Comfortable bed. . Hotel pillows very hard. Very nice small beach, pool. Nice bar in the lobby that stays open late. The Ceviche was great at the restaurant by the beach. Beach waiters are excellent. Not being able to accommodate large groups in restaurants, only one table for 8 people in each restaurant, and always taken. Waiters were not permitted to join 2-3 tables to accommodate my party. Tables available at buffet but not too many choices of food, gets tiring after few days. In order to share some meals together as a family we end up eating out at La Leche and town restaurants, spending money not in budget. Would not recommend for groups with more than 5 people.
All around great stay!!!!!
Well maintained, nice ambiance, comfortable beds, nice/big bathroom Own food/drinks may not be brought into the hotel (bag search)! Exaggerated prices for breakfast, internet etc. Room doors are not soundproof.
Loved everything about this place. Great food, great selection of beers and cocktails as part of the all inclusive package. My only complaint would be that the beds could be a bit more comfortable.
Great people, food and drinks Had to leave to early to go to the airport
The pool and beach were wonderful. The food was great. Loved the omelette, smoothie and quesadilla stations for breakfast. The fish tacos are a must! The grill not only offered hamburgers, hot dogs and chicken wings but guacamole and pico. The rooms were all pool and ocean view and very adequate. But what really stood out was the staff. Not only were they friendly and accommodating to the guests but never saw any impatience or aggravation between coworkers. We WILL be back to Puerto Vallarta and it WILL be at Fiesta Americana.
The service was great. The facilites (bars, restaurants, spa, pool) were nice and well cared for. Everything inside the resort was easily accessible. The gym was a bit small and cramped. The location of the resort made it difficult to leave on foot - if you are looking for hiking, running, or something like that, you'll need to cab to a different site.
Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really? Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.
I stayed a week at the Grand Fiesta Americana Vallarta and absolutely loved my stay. From the moment I got there, the staff was fantastic. They were always willing to help and were very happy and accomodating. The room itself was amazing, and had a fridge stocked with beer, soda, and snacks. No liquor in the room, sadly, so when the bars closed at 1am, there were no options other than having another beer. My room had a really nice Nespresso machine, though they ran out of capsules midway through my stay. No worries as they had a Starbucks-like coffee shop downstairs, though that meant I couldn't have a late night coffee. The bathroom had a small light so you didn't have to turn the lights on in the middle of the night... it's a small thing, but it was a nice touch, and there were quite a few things like this around the room and around the property. The food was outstanding! Much better than any other all inclusive I've been to. I actually woke up to eat at the breakfast buffet, and Yu (the Japanese restaurant) for dinner quickly became my favorite due to their great sushi. The pools were a bit cold and the beach isn't that great.
- The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.
New hotel close to Downtown Puerto Vallarta. Excellent accomodations, attentive staff and they definitely thought of everything. Great kids club, Core Zone for teens 13-17 (no adults or kids allowed!). Accomodations are very spacious and nicely decorated. And when it comes to food, there is definitely something for everyone. We ate at 5 restaurants and didn't even cover all of them. And best of all, no reservations required except for the japanese restaurant-because of the teppanyaki tables. Castaways Restaurants was a family favorite and I really enjoyed the local ceviche 'vallarta' style. 2 Weeks later and my family are still talking about the coconut flan! Lobby bar is very impressive. And can't say enough about the Mexican Fiesta. Great food, live Mariachi and a great show. Definitely staying at Now next time we go to PV.
Great views It was overbooked and I didn't get the room I paid for. I'm not sure if this was priceline/booking.com's or the hotel's fault but I was very upset about this confusion and the fact I did not receive the room I paid for.
The tv was terrible no good stations no sports station, the lay out of the resort was great, the entertainment was good, need a little more music during the day around the pool area, my thoughts only, The supes were very good very polite, overall ill give this resort a A- PS the Internet is very weak
Location and all rooms were ocean views. The reservation was wrong and checking into the hotel took 2 hrs. Unacceptable in my opinion.
I loved the room in the preferred with jacuzzi on the balcony. And the preferred bar. Most of the staff was nice, some others were nicer if you tipped. Pools and view were top notch. Other all inclusive resorts I've been at included some free excursions this one had none and not many daily activities to choose from. The options on food was limited on options and time. Only loved one restaurant, Bordeaux. Dress code requirements were a bit restrictive, should have more options for lenient dress. DON'T BUY LIQUOR ON THE CITY TOUR! COMPLETE RIP OFF!
Attended the wedding of my best friend with no date, at this VERY romantic resort and had a GREAT time! Not a place to meet singles as it's mostly couples but there are so many things to do that the time simply flew by (but didn't feel like it at the same time)! The staff was INCREDIBLE!
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
The beach was nice. The Italian Restaurant was adults only. We ate there all 3 nights of our stay. The staff was great and the resort very clean, as we have mostly found to be true in Mexico. We were there celebrating our 35th anniversary. This was not the place for a tranquil vacation. There were lots of children and families. They bused in people on Saturday, and picked them up on Sunday. The resort was very crowded, particularly the pool. The food was mostly buffets. The snack bar served a greasy hamburger that smelled great and tasted even better.
Great service, outstanding food, beautiful resort. Many other guests were raving too. Best beachfront hotel for the money we've ever stayed in. Will definitely be back.
The staff is excellent. This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.
Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you! Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
Location: near restaurants, mall, super market, Marina, coffee shop, beach access, pool, courteous staff. Great water pressure in room, very spacious room to include bathroom and shower. Rooms need updating to include bed, pillows. Need an inroom coffee maker. Small fridge. Horrible internet connectivity in room.
I really enjoyed the location. It was a nice distance to the downtown and has a nice shopping center with many ammenities next to it. The beach was nice and very close. The wait to check in was too long. Staff did not take the time to explain all that was included for the room. I guess if you don't do the all inclusive the staff does not give you the time of day. I got more information from booking.com than I got from the hotel staff. I found more things on my own out of need. The hotel had a nice pool but all the chairs were fool and it was had to get around. Too many people and way too crowded. The beach was not as busy because all the chairs were already taken up to the main pool so people had to lay on the sand and it was uncomfortable. I guess if I had done the all inclusive it would have been a better experience.
Dirty and not a good host. No one explained anything as far as the bracelets and bottled water. No one really spoke English
The location of the hotel. the food is very good and its price is reasonble. The maintenance of the rooms is poor. I had to request to the staff to be changed from the original room. Problems were leak of water from the shower to rest of the bathroom. Filtration of water from the upstair room to my room.
there is too much noise in rooms no privacy at all too bad for a nice place
Good location It could have been cleaner
The actual villas, buildings and facilities are beautiful, keeping the Mexican style, with lots of green and quiet areas. Staff were very nice and not intrusive, polite and all spoke good English. We had friends staying next door at the Hilton and staff there were rude and annoying if you were just visiting while at Krystal they were nice with visitors and very considerate. It's obviously run down and needs fixing and updating. Air conditioning in the room was noisy. I guess that's why the price was lower! that of course brings low budget crowd and over the weekend it became very loud, teens and young adults had their own music very high at the pool and it was a cacophony, far too noisy. We moved to the palapas on the beach and it was ok.