Overview
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Caracol Suite Hotel

Av. 10 Norte 315 Dep 1 Entre 24 Y 26, 77510 Playa del Carmen, QR, Mexico
+52 984 147 9121

RM 134+

Overall guest ratings

7.7/10 Good
Based on 217 reviews

Review highlights

  • 9.2
  • 8.5
  • 4.8
  • 3.9

Nearby

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    About

    Situated in Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegria, Mamitas Beach Club, and Nuestra Senora del Carmen Catholic Church. Pier Navega and Central Square are also within 15 minutes.

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    Expedia

    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Currency exchange on-site
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 217 reviews
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 7.1 "High value."
    • 6.1 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      6.8 "Only 68% thought the air conditioning was adequate."
    • 4.8 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.6 "64% said rooms were dirty."
      3.0 "70% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
      1.3 "For 87%, the rooms looked old."
      1.4 "86% had problems with the shower."
    • 3.9 "Not very clean."
      3.6 "64% said rooms were dirty."
      4.0 "60% thought it was rather dirty."
    • 2.9 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
    • 2.7 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
    • 1.1 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    8.0 Good
    Based on 147 reviews
    • 9.5 "Terrific location."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 6.1 "Average comfort."
      5.8 "Beds were acceptable for 58%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 5.1 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 3.3 "Not very clean."
    • 2.2 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
    • 1.2 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 52 reviews
    • 9.3 "Terrific location."
    • 8.8 "Great service."
    • 6.7 "Average value."
    • 4.1 "Rooms are not good."
      1.7 "83% complained about the bathroom."
    • 3.8 "Not very clean."

    Overall rating

    7.9 Good
    Based on 17 reviews
    • 6.1 "Average comfort."
    • 5.3 "Rooms are ok."
    data provided by TrustYou

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