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8.8
8.7
8.5
8.4
8.4
8.3
8.9
8.9
8.8
8.8
8.6
8.4
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Details
Map
Reviews
Overall
8.2 Excellent
Based on 2,570 reviews
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All reviews 8.2
-
Couples 8.0
-
Families 8.1
-
Business 7.8
-
Solo
7.9
7.7
7.7
7.0
6.2
6.0
7.9
7.7
7.4
6.9
6.0
5.6
7.5
7.5
7.3
6.6
6.5
6.1
7.3
7.2
5.6
2.4
data provided by TrustYou
"Spacious rooms"
"Pleasant hotel grounds"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Bar closed at midnight
Good 6.0
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
Recent reviews
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Excellent
10.0+rooms and Oasis waterpark-menu choices for romm service a little limited
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Excellent
9.7+We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.-We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
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Excellent
9.4+The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!!-There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
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Map
Reviews
Overall
9.1 Excellent
Based on 1,589 reviews
-
All reviews 9.1
-
Couples 9.3
-
Families 9.2
-
Business 8.6
-
Solo 8.9
9.6
9.6
9.0
9.0
8.8
7.0
9.7
9.6
9.1
9.0
9.0
9.7
9.6
9.3
8.9
8.9
9.7
9.6
9.0
9.0
8.9
9.5
9.5
9.0
8.7
8.5
data provided by TrustYou
"Great menu"
"Good access to airport"
"Affordable food"
Details
Map
Reviews
Overall
8.9 Excellent
Based on 1,045 reviews
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All reviews 8.9
-
Couples 9.0
-
Families 9.0
-
Business 8.8
-
Solo 9.2
9.2
9.1
9.0
9.0
8.3
5.7
9.2
9.0
9.0
8.1
7.8
5.8
9.2
9.2
9.0
8.4
8.1
5.7
9.0
8.6
8.5
8.3
7.7
9.3
9.1
8.0
7.4
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Good access to airport"
Top positive review
Top critical review
Excellent 10.0
Fast check-in Roomy Quiet Parking was good. Breakfast was good, though a little pricey. Shortage of electrical outlets at bed. I like to charge my phone but keep it there for clock and an alarm.
Good 6.5
The location is close to many attractions. It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.
Recent reviews
Details
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Reviews
Overall
8.4 Excellent
Based on 571 reviews
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All reviews 8.4
-
Couples 8.3
-
Families 8.7
-
Business 8.4
-
Solo 8.3
8.7
8.5
8.3
7.0
6.7
6.6
8.7
8.5
8.3
7.6
6.7
6.5
8.6
8.6
8.3
8.1
6.9
6.7
8.8
8.3
8.2
6.3
6.5
data provided by TrustYou
"Comfortable beds"
"Good shuttle service"
"Friendly service"
Top positive review
Top critical review
Excellent 9.4
Convenient locaton neat airport but quiet and comfortable
Good 6.5
Very noisy. Could hear everyone in the halls and in the adjacent room
Recent reviews
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Excellent
8.0+I arrived late in the evening, 11pm. and the front desk clerk was very welcoming. The room was in excellent condition - so easy to fall into bed!
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Good
6.8+The hotel staff was very courteous and the location to the airport was ideal.-It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.
-
Good
6.5-Very noisy. Could hear everyone in the halls and in the adjacent room
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Reviews
Overall
8.1 Excellent
Based on 326 reviews
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All reviews 8.1
-
Couples 8.2
-
Families 7.9
-
Business 8.2
-
Solo
9.3
9.0
8.5
8.3
7.6
6.5
9.4
8.5
7.3
7.2
6.4
8.7
7.1
5.8
8.6
7.9
7.3
7.0
data provided by TrustYou
"Comfortable beds"
"Friendly service"
"Good access to airport"
Top positive review
Top critical review
Excellent 8.5
The air conditioner in the bedroom blew right on my face, which was very uncomfortable.
OK 5.4
The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.
Recent reviews
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Excellent
9.4+Near to airport Cleanliness Staff excellent Restaurant excellent and convenient Facility updated Well maintained Laundry facility very clean-Beds too soft for my arthritic back Loudness of air conditioning that kept waking me up, but needed to keep it on since Phoenix was 115 degrees outside Very rude and loud and noisy guests in hall - but they are in every hotel, I know
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Good
7.0+I was pleased with the close proximty of the hotel and airport. I would definitely stay there again.
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OK
5.4-The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.
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Reviews
Overall
8.6 Excellent
Based on 430 reviews
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All reviews 8.6
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Couples 8.9
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Families 9.0
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Business 7.8
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Solo 8.9
10.0
9.6
8.7
8.4
8.4
5.1
9.7
8.7
8.3
8.3
7.0
5.5
9.6
8.5
8.3
7.6
7.4
4.9
9.5
8.2
7.8
7.3
9.5
8.8
8.6
7.8
7.1
data provided by TrustYou
"Great reception"
"Friendly service"
"Professional service"
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Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
8.5
Review Score
Based on 387 reviews
Top positive review
Top critical review
Excellent 8.0
Staff were exemplary, liked the comfort of the bed, room nice and clean There was some sort of teenage girls summer camp on the premises which clogged up the breakfast rooms some mornings but they were well behaved. It was a minor inconvenience. Would enjoy staying with you again.
OK 4.2
Bed comfortable. Staff at front desk arguing with other staff while I was checking in.
Recent reviews
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Excellent
10.0+the room was spacious and nicely decorated. the breakfast was very nice and a variety of things to choose from. the hotel looked clean and updated. very nice-the amenities in the bathroom did not include the usual cotton balls, qtips, and NO SHOWER CAP!
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Excellent
9.4+Room comfort-Breakfast was lacking in content and quality
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Good
6.8+Hotel was clean and rooms were spacious-While staying at the hotel our car was broken into. The rear window was smashed. We weren't notified by the hotel because they do not ask for vehicle information. The hotel security tried to deter the thief but to no avail. They didn't try to make any kind of compensation or even apologize for the inconvenience. Also there weren't any vending machines although there were signs for them.
8.7
Location
South Mountain
RM 478+
Details
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Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
8.7
Review Score
Based on 306 reviews
Top positive review
Top critical review
Excellent 8.0
Location is everything!!! We will ONLY stay here when we are flying out of Phoenix. It takes just minutes to get to the airport. VERY handy. Also, great shower pressure (with clean shower stall), and comfortable bed and pillows. Nice breakfast spread. The front desk guy was odd, and unintentionally insulting, but everyone else was super cool (as usual). The room was clean, other than what appeared to be a bit of blood that I washed off the wall at the toilet paper holder.
OK 4.0
Location Room smelled. Not queen beds as advertised. Full size at best.
Details
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Reviews
Overall
8.2 Excellent
Based on 217 reviews
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All reviews 8.2
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Couples 8.9
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Families 8.3
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Business
-
Solo
9.4
8.8
8.7
8.4
6.3
6.3
9.5
5.4
8.8
8.6
4.9
data provided by TrustYou
"Pleasant hotel grounds"
"Professional service"
"Good access to airport"
Top positive review
Top critical review
Excellent 9.0
Shuttle from the airport, I also had an early flight and they let us check in about 5 hours earlier then normal check in. Fan didn't have a mode to stay ruining
Mediocre 2.0
Not much... Very expensive for the room I received. Carpet was dirty, hair in bath area, staff had problems w/ my check-in & check-out. Not very friendly. Tried to get a coffee at lobby Starbucks, stood around for 15 min with no help, so I left.
Recent reviews
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Poor
1.0-paper thin walls and one side of the hotel faces the airport with sliding glass windows to let the noise in... 1st night couldn't sleep due to planes taking off every 2 minutes, changes rooms and neighbor played music until 1 am. could hear everything.
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Excellent
8.0+The room was very clean and very nice. You needed a card to get in the building so I felt very safe. The pool area was nice, but ran out of towels around 4. Easy to find and not far from several good restaurants and things to do.-Plane noise is fairly noticeable if you're not used to it. Internet worked well on tablets, but not phones. Would have liked a microwave. But overall, really a nice place to stay.
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Excellent
10.0+I was so impressed of everyone's professionalism. Front desk staff were so friendly and knowledgeable.-Nothing that I can think off.
9.1
Location
South Mountain
RM 868+
Details
Map
Reviews
Overall
9.1 Excellent
Based on 75 reviews
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All reviews 9.1
-
Couples 9.5
-
Families 9.4
-
Business
-
Solo
10.0
10.0
9.6
8.5
8.4
8.3
8.7
9.7
data provided by TrustYou
"Great reception"
"Good access to airport"
"Friendly service"
Details
Map
Details
Map
Reviews
Overall
6.6 Good
Based on 758 reviews
-
All reviews 6.6
-
Couples 6.9
-
Families 6.0
-
Business 4.9
-
Solo 6.3
7.8
6.3
5.8
6.3
5.8
4.1
7.6
6.0
4.1
3.5
2.9
2.9
8.0
5.1
4.3
4.3
3.3
2.6
7.8
6.2
4.1
2.1
7.9
6.1
3.7
3.5
3.0
2.5
data provided by TrustYou
"Good access to airport"
Top positive review
Top critical review
Excellent 8.0
Great room and big and great bed Some parts of hallway or elevator needs cleaning
OK 5.7
Close to airport. The area and people coming and going late in the evening when we arrived were a bit "sketchy." There was a lot of smoking going on which I don't like. Place was a bit run down. We were only there late in the evening to sleep, showered in the morning and missed the bagged breakfast, then left, so it was just okay for what we needed.
Recent reviews
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Excellent
8.0+Great room and big and great bed-Some parts of hallway or elevator needs cleaning
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OK
5.7+Close to airport.-The area and people coming and going late in the evening when we arrived were a bit "sketchy." There was a lot of smoking going on which I don't like. Place was a bit run down. We were only there late in the evening to sleep, showered in the morning and missed the bagged breakfast, then left, so it was just okay for what we needed.
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Reviews
Overall
6.9 Good
Based on 316 reviews
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All reviews 6.9
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Couples 7.4
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Families 7.1
-
Business 6.1
-
Solo 7.5
8.9
8.8
8.7
8.4
7.5
4.0
9.1
8.9
8.8
8.7
4.1
9.0
8.9
8.7
5.2
4.7
4.4
8.7
8.6
8.4
8.3
3.7
4.1
data provided by TrustYou
"Good shuttle service"
"Friendly service"
"Good access to airport"
Top positive review
Top critical review
Excellent 8.0
The front desk clerk was very helpful, they took my granddaughter and me to a nice resturant and then the next day to the airport. The driver was very nice. We had a nice stay
OK 4.5
Old and outdated bathroom. The door the bathroom didn't slide and when it did it was stuck. Update to a user friendly door.
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