Phoenix hotels in Downtown

price check-out staff member was rude to us.

I called to confirm my reservation and the gentleman who answered my phone was so rude!!!!!! Then when I got there, they refused my reservation. I was really nice considering the fact these people could control my stay and ruin it in an instant. Maybe I should've been rude and ghetto like the people they treated fairly.

Front desk agent was very nice, room was basic but comfortable. Unbeatable price. Shuttle to and from airport was on time and minutes away. If you just need a bed to sleep in for a few hours between flights I would stay here again. Stray hairs from the cleaning people, also forgot cleaning buckets in bathroom. Sheets had some small holes in them. There is nothing nearby. Took a cab to a better part of town to get dinner. Cabbie warned me this is a bad part of town and I should not walk anywhere as it's very unsafe (6'3" male).

the room and bed were comfortable.. breakfast

Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Nothing Everything.

The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.

Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.

The facilities were as expected, close to good restaurants. No.

convenience to the ballpark

Location The room was clean, but the electrical was scary. Best was hard and saggy in the middle. I amenities in lobby. Not historic just old and neglected.

The staff was very friendly and pleasant. The rooms were old and small. Yes, old building, charm, history, cool, but in the heart of downtown Phoenix in this modern age, you can update your buildings to keep the old charm and still allow for the enjoyment of modern conveniences. A hotel is a customer service oriented business and the building itself is crucial to the customers experience. Our room was very small but ok, could be livable with the right amenities. Very few outlets so tough to charge up computers and phones. None in the Bathroom! None! So I had to blow my hair dry in the other room. The bathroom had a huge sink but zero counter space. So what was the counter put my toothpaste, make up, hairbrushes and such on while i got ready? A toilet seat. Yup. No counter in the bathroom. It had the charm of an old place with the type of tile but so much of the tile was chipped and the paint peeling away from the walls it just felt old and dirty and run down. The drain in the shower didn't work well and I was standing in several inches of water while I showered. No room to room AC so you were at the mercy of how cool the people at the hotel wanted to keep the place. In AZ its 100+ all the time. I bet our room at night was 77 degrees or more. We were sweating and it made sleeping tough. We probably will opt for a more modern place just for the AC and clean feel next time and be willing to pay a higher price for it.

The front desk lady was extremely rude to start. Absolutely zero parking although the add indicated parking is available. We had to PAY for parking and walk 5 blocks in the 110 heat. No breakfast. The bathroom door had no lock. And, the kicker is this morning I have little bites all over me!

Location & price. I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.

The pool deck was gorgeous and the staff was nice. The location was okay but still a little sketchy. You can hear everything. Every sneeze or soft whisper from other rooms. The windows let every street noise in.

I don't expect much when it comes to amenities, but the bathroom didn't even have soap. Like, so I could wash my hands. Both elevators were broken the entire time too

it was not too far from convention center the bathroom light was not bright enough too dim