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VEry expensive in relation with price. Try to do a design hotel, but it is very old , and expensive. Gym, swimpool, etc, etc
Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights Luke warm water for showering and shaving took ages to obtain , towels old
The staff particularly Patricia was incredibly helpful. Very convenient to ASU and fine dining. The beds and room are quite comfortable. We liked it so much we stayed three nights in a ten day period. Great breakfast offerings Leaking ice machine on third floor
Friendly staff, clean rooms, and a decent breakfast. Convenient location, close to airport.
Room was very clean, liked the layout, flat screen tv, breakfast good with hot food, waffles, etc. nice business center with free printing (printed my boarding passes there). Close to airport, Walgreens, staples. Parking garage was dirty and fairly dark. I was really watching as I traveled through it because there were plenty of places for someone to hide. Access to it was only via street sidewalk. Stairway inside of garage was especially sketchy and looked like homeless people had been staying in it.
Location was good especially for business travelers. Very close to monorail and quite a few restaurants nearby. Dated, could use new carpet especially.
The hotel itself was very nice. The carpeting in the common areas was a bit stained and looked dirty but the room was very clean. The bed was a sleep number so we had to have maintenance come up to show us how to use it but agree we figured it out it was a very comfortable sleep. The only draw back was the parking garage. It's next to the hotel Ave it dues not appear to be cuteness regularly. There was quite a bit of trash on the ground and the stairwells were dirty as well. Other than that,the stay was nice. Parking garage and common area carpeting were dirty.
The staff was friendly & helpful. The TV reception and the wifi were terrible. When I notified the staff they said the problems were throughout the hotel and it happened at various times during my stay.
Run down and it smelled horrible. The heating and cooling is outdated was the worse night spent in a hotel
Room layout and breakfast included. Noise level. Loud elevator. Also very low water pressure in bathroom sink. Not as nice as other Wyndham hotel we had stayed at. Our room's refrigerator was missing.
Location is convenient and morning breakfast typical & free Room was a huge pit, staff was not great.
Breakfast here is always a good selling point. Scrabled eggs are difficult for large buffets and, at most similarly priced hotels, they will often go with runny reconstituted powder eggs. But, not here! Eggs were very good every day... as was everything else. A little variety each day would have been appreciated. But, generally speaking, the breakfast included in our rate was greatly appreciated... Pool area is nice, as well as the shaded patio area... The thing that bugged me the most about this place is that there was a huge party on the hotel grounds outside right under our window on our last night there. The music was so loud, we couldn't possibly drown it out with our TV volume and there was no possible way to actually try to go to sleep. It lasted at least until midnight, and, even though I often am up well past midnight myself on a Saturday night when at home, I needed to get up early to get family to the airport that following Sunday morning. Seems like everyone in my party had a terrible night's sleep, regardless of which side of the hotel their room was on. Unbelievable that management sanctioned such an event outside at night without thinking of the consequences of how it would affect the people staying there that night! And, what's worse was that when I approached the front desk about it at checkout the next day, theyoung lady said, "We don't usually have that happen..." Yeah, no kidding! If they did, no one would ever stay there on a Saturday night!! How about a little compensation for our inconvenience? Nope. Can't do it because we booked our room through KAYAK. What? Crazy... The bed was terrible. One side sunk in practically to the box frame. If they were adjustable mattresses, we didn't know it. No controls visible on either nightstand nor were there any placards indicating that the bed could be adjusted and that the controls were available in the nightstand drawer or on the side of the box frame or wherever...
Location Fridge missing upon arrival. Slow elevators. Location of breakfast bar, too crowded around food area. Uncomfortable beds. Loud music and motorcycles in the middle of the night, management did nothing to control the crazy party atmosphere at entrance to hotel. Front desk did not answer phone when we called to complain about noise. Carpet was lumpy and stained, needs upgrade. Faucets were leaky. This hotel is not what one would expect from a Wyndham hotel, we have stayed here the last three years, to reunite with family. Location is the only reason we stay.
Room was exceptionally clean! First floor room.
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
Staff was super nice, polite and prompt to help.
The power going out in the morning and not being able to get ready for the day before time to take off.
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future. The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.
Free wifi and breakfast
I liked that it is close to downtown. The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.
Quick check-in, hassel free.
The location is the only great thing. The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!
The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation. The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.
clean room cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)
Great location in downtown Phoenix. Comfortable room for the price. Front desk and breakfast staff were not on the same page about whether the breakfast was included in the room cost. I was shocked to get a bill for breakfast.
The staff was very nice rooms were clean and comfortable, fridge and microwave came in handy for us. we were in town because my 18 year old daughter had a double hip replacement after surviving cancer, so it was a difficult time for our family, and the hotel did not add to our stress, which is always nice. I would recommend this hotel. Pool closed at 10, hot tub didnt have enough water, and it wasnt very hot. Parking is very limited and most have to end up parking in another parking garage, which is free, but inconvenient. Breakfast isnt included in price of room.
Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.
had to go downstairs twice because the key didn't work. the staff was unable to explain how to get to the hotel from the airport, they just said get a taxi. although public light rail was only a block away. there was vomit stains on the duvet the sink was plugged up the aircon was very loud
Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.
Quick change of room. I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.
The room was clean, and the bed was really nice. The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.
I liked the continental breakfast. I asked to move rooms due to chemical smell & they did so without hassle. New room had mini fridge & microwave. Carpet is dreadful, gross. Place is a tad sketchy,but I didn't have a problem. Everything is a bit beat down, but they are renovating
I was looking for affordable accommodations. Vacation Inn was not only affordable but the room and area was clean. The Inn is undergoing renovations, but other than that I was pleased.
Room was great. Bed comfortable Shower had moldy caulking. Needs redone
The staff was helpful and friendly.... The rooms were great! Tasteful and comfortable
The staff was really a kind bunch of people, Noise! Hallway noise BIG TIME
The bed was amazingly comfortable. I probably won't stay here again because I prefer hotels over motels (room entrances that lead into an interior hallway rather than the outside) That's my fault for not really checking it out. The staff was very friendly and courteous. The room wasn't cleaned very well each day. The shower head was so low I had to bend over in order for any part of my body above my stomach to get wet. The location of this hotel is not the best. Not someplace I would consider staying if I had kids with me. The tweaked-out hooker knocking on my door at 3 a.m. was a nice touch.
The worst shower I have ever been in,
Combination of price and quality Homeless people around