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Loved the location Breakfast was poor, coffee was bad, selection was poor
location the room - too small and I have been pre-charged by booking.com
location and breakfast there isn't parking space at the hotel,it is a wrong information hotels web site .Parking is nearby but not belong the hotel.the recepsionist didn't helpfull about parking.
It is a perfect hotel for a weekend trip. The breakfasts are famous, the heartbeat of the city is well felt in this hotel.
Location, modern design of rooms and common areas Coffee served at breakfast, there was no safety deposit box in the room, although it was advertised, shower cabin was leacking
Parking facility not so convenient----perhaps it's common with all big city.
Close to city center Reception attention need to improve
price, location, breakfast, internet would like free wifi throughout the hotel
Excellent, central, great value and very clean.
I got a good promotion. My room was upgraded (two singles instead of one twin). The hotel is well located. I got a very good recommendation for a restaurant from the staff. The parking is not very convenient as there is no connection with the hotel. Also, I was not expecting I would have to pay for parking. This information should be available at the website. If the information was there, it should be made more visible.
The hotel is just off the main road, 30 seconds from the bus stop and well signed posted. The rooms are spacious and our balcony was facing the sun. Check out time was excellent 12pm Nothing
Good location, quite clean. In general the hotel is good. only minor drawbacks: Wi-Fi is not free, and there is no alternative as the coverage of 3G in the hotel is rather poor (you can get it only near the window). I personally never care about breakfast, but this time it was included in the rate so I tried it, and it was not the best I could imagine - it is much better to go out for a coffee. Perhaps needs a little renovation?
Breakfast was poor... One guest mentioned that previously egg dishes were served. Staff was not so friendly, except one reception lady.
Location Super dated, extremely dirty carpet throughout with many old old stains. Whole hotel feels like it needed a major renovation perhaps 10 years ago. Hauntedtly empty and felt dustry throughout.
Nice room, generous breakfast, good location, beautiful decor all around the Hotel, Staff at reception could have been a bit friendlier. One would also expect staff in a Hotel of that calibre to speak English. Only 1 of them did.
An old fashion comfortable well sited place. Beautiful dining and breakfast places.
location, ambiance all ok
The public spaces are grand, and my room was spacious, well furnished and comfortable, even for three adult and sophisticated who visited. Do not miss the room where the complimentary breakfast (quite complete and good, with a wonderful Maitre D') that could double as a Grand Ballroom. The staff, particularly at the Front Desk, was polite, gracious, pleasant and helpful. All this said, my experience mat be a bit skewed by the fact that, while am an American, my family is of Italian origin and spoke to the staff in Italian, but I suspect other guests had similarly good experiences. I will be returning to the hotel at the end of the week for three more nights, and expect to have another very nice experience. You will here from me again only if it is not that way. There was nothing I did not like about the hotel. On the other hand, it has been more than 15 years since I last travelled to the UK or Europe, and I was surprised, and not in a nice way, by the number of people, from all over, who believe the flip flops, shorts, and T shirts are appropriate attire in public spaces of nice hotels.
Beautiful hotel! The setting is romantic and luxurious. Service was adequate. Make sure you complete your transportation research before you get there. The staff was not very helpful with that part. If your airport is in Palermo, the bus only costs 8.5 euros. The staff recommended taxi, which costs appx 50 euros. Other than that, it's a must see hotel.
It position within the City Following a number of requests for details relating to information needed they were found to be very poor in responce to e-mail
The best part was breakfast
Service and comfort Breakfast was limited, and the same line up every day, with poor service. Not sure what the waiters where doing.
one o f the best we have found bottle opener with mini bar
Very attractive design, history and tradition. Excellent service, restaurant, breakfast. Good location. Price is enough high for small room.
Location and parking facilities were good. Good breakfast. Very nice and modern room + bathroom. Most of Palermo toerist visiting points within walking range. Staff helpful and speak good English. Good value for money.
rather near to the centre The furniture is too 'cold' and so were the staff; not particularly helpful. They never did one step more. No hospitality demonstrated
The location near palermo's main piazza, pedestrian malls and fine restaurants made for a wonderful if short stay.
Really nice staff! The rooms are nice and comfy. Breakfast is not really diverse but it taste good and was fine
Great hotel! In some rooms the street noise is very disturbing. Our friends stayed in rooms 107 and 108: great! We stayed in suite 414: lousy windows, so a lot of noise, really, a lot!
location Noisy at night .
Good location with a free garage. Our room was located on the road side and it was very noisy at night (the room is renovated but not the windows..).
The location was good, the ratio price/quality was excelent, there was a parking of the hotel. Everything was fine.
Our room included a small balcony featuring a fantastic view of the downtown area, Mount Peligrino, and a peek of the Port. Mossimo very kindly produced a platter of ham, vegetables and fruit for us one evening when my daughter and husband were feeling ill and weren't up to going out to eat. In our 3-person suite, the TV in the 3rd person's room was not working; the shower doors were crooked and couldn't be adequately lined up and only one shower head was working. Also, my daughter felt the sofa bed was very uncomfortable and not what she was expecting.
Cleanliness of room, complimentary water on arrival in room. Great early check in and late check out. Quiet despite location, too. No bad points for this hotel, perhaps would have been nice to have a bathrobe and one bottle of water each rather than just one.
Friendly and helpful staff, great location, very good facilities.
very well situated in central Palermo; helpful staff; worthy of 5 stars.
The hotel is excellent and in a prime location
Central location; comfortable rooms
Location Street outside a bit noisy
Location, Breakfast, Comfort We had a problem with the air conditioning. We had to keep asking them to turn it down in our room - which they can control - however every morning it was back up to 26c. Also if your room is located on the ground floor the noise from the street is atrocious- I know this is a large city, however no attemps to mask the noise were made. This is not a 5 star, at best it is a 3 - 4 star hotel
The staff was wonderful and very helpful. The rooms were very clean and comfortable.
The staff was exceptionally helpful. When we ran into a problem with our atm card some days after we checked out, the staff went far out of their way to help make facilities available to help us sort out the problem. I would never choose a different hotel in Palermo. It'll always be the gh Wagner.
Location We were early in the season so lot not yet open, e.g. roof bar
exceptionally good service (including handling a complicated change of booking); superb health/beauty centre; large and comfortable room; delicious breakfast; great location (close to airport bus and range of restaurants, bars, cafes) - all round one of the best hotels I've stayed in.
What impressed me most is that all of the staff are very gentle and professional. Also, rooms and facilities are nicely done, clean and comfortable. I definitely recommend Artemisia to my friends.
Great location, very tidy nicely maintained - a bit pricey at Euro 135 a night but we did book late. Staff great, very helpful - shower had a leek and when we asked to have it looked at it was repaired (absolutely properly) immediately within the hour. Couldn't fault the service. If you don't like city noise you might not like the location of the hotlel but we quite enjoyed the buzz. however if you don't like city noise don't come to Palermo full stop!!
The staff was very helpful and friendly, the rooms were also very nice.
Excellent hotel, especially for 60 Euros a night. Room wasn't huge, but it was very comfortable, the hotel looked very good and was near to main shopping area
// The room was small and with one small window. The food selection for breakfast is too poor for a 4star hotel and the space was insufficient.
Great position A little noisy
Location is very good, close to the city center and to the main bus stop,on other hand it's very peacefull and calm.
The biggest or rather the only plus of this hotel is the localisation. So, if this is important for you this choice is very good. Standard is poor, however, the renovated part looks better.
Very helpful front office staff, very central
The attention I received
center of the town comfort food staff
Situation, very central Staff, the hotel is very old and it needs some reforms.
The staff knew their stuff and were always willing to help. How clean the hotel was at all times. The breakfast was very very good! My only issue with my stay was a constant banging noise from either a water tank or something else in the near area although probably nothing the hotel could do?!
Location and size of room and the special offer price no kettle or tea making facilities in the room.
Huge rooms. Clean and modern. Good breakfast. No concerge services to speak of. Difficult to acces by car
The size of the rooms
Quiet location in the middle of a very busy city Although there was a kitchen area, we had no access to utensils, glasses, bottle opener until we had to ask for each. The reception staff were efficient and businesslike but not particularly friendly or outgoing.
spacious room, friendly staff, very good location the breakfast venue is quite small, people have to take turns to be able to have breakfast
Room is large and comfortable. The location is good. The frontdesk was very helpful.
Staff were very helpful with making emergency arrangements for me when other plans fell through. One of the largest rooms I have ever stayed in. Wireless was not working when I was there.
A suite on special offer provides exceptional value, and an inbuilt kitchen offers the option for self catering. The location is some distance from the main sights and transport hub, but nearer the shopping/business district. This means a bit more travelling to see the sights but very convenient dining and shopping. Palermo is a boisterous, noisy city, but the hotel is on a quiet side street just off of the Via Roma, so a good night's sleep is guaranteed. The breakfast is a bit unremarkable for a 4-star, but perfectly acceptable with special offer price room.
Good central location, off via Roma. Rooms were very spacious, clean and comfortable, including facilities such as kitchenette and fridge. Reception staff were very welcoming and efficient at all times. Breakfast was very basic in comparison with the general high standard of the hotel.
Excellent staff, very helpful. Room was just right as was breakfast. Internet facilities werealso excellent. A hotel I would use again for sure
Su situación, centrica y bien comunicado. El sistema wi-fi es deplorable, no es posible conectarse con Internet en las habitaciones situadas`por encima del 2º piso, por lo que hay que bajarse el ordenador portatil hasta el lobby para conectarse con Internet .Además el servidor del hotel limita mucho el acceso a determinadas direcciones de Internet.En fin, un desastre!
location, good breakfast, luggage could be left until 2pm
Central location Needs refurbishment. Carpets need to be replaced immediately
Cristal Palace Hotel is a great hotel in the center of Palermo with a walking distance from main shoping streets. Also it's easy to reach Mondello beach (bus stop is very very near) and city bus to Palermo airport is just near to the hotel. Airport shuttle is also a great thing that is available in the hotel. Staff is doing excellent job, they are all very kind and professional. Kitchen and restaurant in hotel is great as well. I'm happy to recommend this hotel.
location is very central, and it was clean and silent (but we had a room to the backyard) in booking.com it was sold as a 4star hotel, after arriving it turned out as a 3 star hotel, not only the standard was really basic 3 star, it was also everywhere written only 3stars, that made the price not very special. breakfirst was in a windowless basement and not really that exciting, but if you ask the stuff you'll get espresso instead filtercoffee
The location of the hotel was perfect. And the room was really comfortable. there was nothing that really bothered me.
Central location, large comfortable room, nice bathroom, good value Dirty carpets!
good location. Very friendly staff. my room was in front of a very busy street. Lots of street noise. Breakfast selection was quite limited.
I liked its convenient location, clean room and breakfast. The tv channels were a bit limited, the only English-language channel being CNN. I would have liked to see BBC too, at the least.
The friendly personnel Poor breakfasts
Perfect location: a lot of good restaurants and bars within a walking distance and the main shopping street just round the corner. Friendly and helpfull staff. Comfy pillows and matress.
They upgraded us to a Suite and we were very much impressed with the jacuzzi, the huge bed and the own terasse with two sun beds. Breakfast was generous as well. Reception staff were helpful and kind. Although location was not very central, it was not far either. One more bonus point was that there seemed to be a police station/guard post right on the street level of the hotel which made us feel extremely safe.
The friendliness,cosiness,vicinity,helpfulness,design Nothing
Close to where you need to be in Palermo, nice and clean and good wifi.... No parking despite promises, no bar either...well there was but no barman....weird! Pictures shown only reasonably accurate...wouldn't be coming back here.
Very nice hotel, we got an upgrade for free!
We liked the very kind and helpful hotel receptionists The breakfast organisation was poor, but this is a complaint!
Really enjoyed staying here, great staff, friendly and good recommendations for meals, etc. Comfy and large room. Would be nice to have a power bar for charging multiple cell phones, cameras, etc. We only had one power outlet in our room.
nothing except the breakfast. no service. stuff is unfriendly. noisy. WIFI for 10 euro a day !!!
The room was really small, and basically available only after 8.30pm! There were as well no parking available, I wouldn't suggest this hotel...
The location of the hotel is excellent especially for the airport bus. The breakfast choice was the best of our week's stay in Sicily (3 hotels) The air conditioning was terrible in this hotel. There was a choice between sweating and freezing. Luckily had only booked one night in the hotel as slept really badly. Had to get up a number of times to turn the AC off and later to turn it on.
friendly and helpful staff, nice room, great area. no
Very helpful and pleasant staff. Location: would have worried walking to restaurants on my own (a woman) at night. Absence of doorman.
An excellent hotel that provided good value for money. Helpful staff and an international breaakfast.
Good location and friendly staff.
The hotel room was clean and comfortable The breakfast staff were rude. The selection of food was inconsistent (one morning there was no bread, another morning there was no one to serve tea coffee). The hotel was difficult to find, and the facilities (bar, food etc) were poor. I expected more from a 4 star hotel
The staff were extremely friendly and helped us make many phone calls to arrange things. The location was fairly central and rooms were clean. Services available did not feel like a 4 star hotel, eg. no room service (although hotel staff helped with ordering takeaway pizza for us), no hotel restaurant, no hotel bar, no tea/coffee making facilities in the room.
Very satisfactory. Modern and civilised. Reasonably central, convenient for opera, airport bus and car hire. Helpful staff - good restaurant recommendations. A little noisy. Somewhat run-down area. Breakfast could be higher quality but simpler.
Very helpful staff, free internet. Good breakfast. Nice decor in rooms. Quiet, good shower! Its a little out of the way - the old quarter is more central. The bedspread in the room needed laundering and the room was a little small, although perfectly adequate.
Only 5 minutes walking distance from central city square. Good connection by bus to central train station (link to airport). Wonderful breakfast buffet. Very friendly staff. New, very clean hotel, new towels every day. Very wide choice of restaurants nearby. Don't look to the left: on the border of a poor, marginal neighbourhood.
Location 1. The room, for a 4 star hotel, was very small. 2. The staff was ok, but could be more helpful
The location is excellent: close to the theatres and major sights, in a well-kept part of the city, on a quiet street. The rooms (though they could be a little larger) are tastefully furnished and spotlessly clean, the building is beautiful and very well looked after (inside as well as outside). Staff is helpful and friendly. Excellent breakfast buffet, too!
The location is very convenient when arriving with the bus from the airport. Most interesting parts of the city are in walking distance. The location just outside the touristic center makes it a quiet place to relax after a full day. The staff is nice and speaks english quite well. A big video screen with loud music in the breakfast area is not my preferred way of having breakfast.
Close to Theater Massimo area, but on a quiet street. The place and the variety of breakfast was perfect. The hotel persons were kind enough. I really had a comfortable stay. I didn't think Wi-Fi worked perfectly, though I could use the computer at the front lobby.
Fine classic and luxury room. Interior nicely decorated as in a small palace. Good quality used. Excellent bed and the room give you the feeling of being in a complete other world. It was so nice. Reception was several times unoccupied. Staff looks professional (nice clothes) but perhaps due to the lake of the English language, this staff is not trained for (hotel) problems/mistakes and or emergencies. E.g.We've specially booked a room with a balkony (as stated in the written room-reservation/description ) and the case ended "as is" so without balkony.
It was a nice and comfortable place with very supportive staff. We'll book this hotel next time, whenever in Palermo!!
The staff were very helpful, the room was very good and the location was excellent. Navigating by car in Palermo is not an easy task.
Central location. Room very nice, loved the balcony in the room. Great breakfast and courtyard.
The hotel was quite small and had an intimate feel about it. The staff were helpful and courteous ,particularly as we arrived late in the evening.The location was in a spacious part of the city with plenty of room.
Good location. A nice, pleasant, quality hotel. Parking prices are quite high: 15 euros for the "night" (ending at 9am!) and 10 extra euros for the "day". The parking is mysteriously located (hotel staff pick and get the car for you) and may just be a public, open- air parking that's a couple streets away from the hotel.
Great location, very friendly and helpful staff, not a bad breakfast buffet, surpringly spacious and comfortable room. Large bathroom, good amenities. A fairly decent restaurant. All in all a great hotel for a pretty good price. I would reccomend it to anyone business or pleasure. No the hotel met and exceeded all of our expectations
There is no bell service and valet service. I cannot understand why this hotel is categorized in 5-star hotel.
Excellent selection at breakfast and very friendly and helpful staff Decor a bit gloomy and air conditioning not very effective
The hotel is in a good location but incredibly noisy at all hours of the day and night- the view out our bedroom window on the first floor were 7 garbage dumpsters which were busy at all hours.It is just a few blocks from the airporter bus and various restaurants if the staff will let you know which ones you can get a discount at? I have numerous issues with this hotel but will just list a few: the hotel is extremely noisy even during various hours of the night with traffic and garbage pickup and dropoff.There are no English speaking TV stations (CNN or BBC) even though this is a capital city hotel.The hotel bathroom amenities are only given once during your stay so bring your own toilet paper or soap! The hotel's idea of a suite is quite different than the rest of the worlds.The hotel lift is only to floors 2 and above so if you are on the first floor (second floor really) you must drag your luggage up stairs.Breakfast is very average.
central position good breakfast bedroom to basic no english tv channel
The hotel is sited in a good part of town, close to the Opera House, public transport to the railway station, Mondello, and Monreale. The level of lighting in the bedroom was low.
It was very private and peaceful. The price was different to the price quoted by Bookings.Com, I had to pay 10 Euro per day more than the Bookings.Com price! ?
The staff were very accommodating, friendly and helpful. The recently renovated hotel was lovely in an "old world" style with high ceilings. The location in the old town was perfect for walking everywhere, and was situated next to restaurants & shops. The room was large with a nice bathroom and two balconies. Highly recommended. There was nothing not to like.
Excellent situation. Good breakfast. The single room was dark and the bed was very small. Room is expensive for what it offers.
The location was good. The elevator was helpful and excellent breakfast and breakfast staff. The best care we had, were the arrangements for taxi service for an early morning flight. The receptionist was well on time, curteous and provided excellent service. Our room was a little dreary but somewhat comfortable. The shower curtain was dirty in the bathroom and kept sticking to us as we were showering. Wearrived and our room had not been cleaned, but the staff very promptly took care of it. The receptionists seemed overly busy and business like.They could have been friendlier and makd us feel more welcome. But I would recommend the Hotel for its location, breakfast, etc.