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The swimming pools, the breakfast buffet, the view, the staff very flexible and helpful, offered me an earlier check in and also the room change, once I informed them the room did not match my reservation. The abusive prices for the excursions organized by the hotel, the buggy trip was 100 reais more expensive than the normal price, besides that the buggy driver charged me for the ferry transfer, which is included on the price, but after communication to the hotel staff, they refunded me the money.
Very good breakfast selection Not exactly 5 star. The decor is distinctly tired in places.
The swimming pool and the breakfest are wonderful, Prices and variety in the restaurants are not that good.
the spa and the pool area, breakfast buffet was great the other restaurants at the resort were not good, expensive crappy buffet
i paid for ethernet, which was terrible, i am in Rio de janerio, and wi fi is free & excellant. @ princess hotel where i stay 3 times a year my only complaint with serhs. the facility was nice. the ethernet was a rip off.
Great beach front location. Swimming pool and jacuzzi. Some members of staff were not very friendly, specially during breakfast. The quality of the coffee served during breakfast was not up to the standards of a 5-star hotel.
The proximity to the seaside and the large pool complex are the highlights of this hotel. Breakfeast has many different options.
making love to my brazilian girlfriend no nothing
the pools the furniture is a little old for the high price they charge
Las piscinas, muy cómodas las instalaciones El menú podría ser más variado, precios muy elevados especialmente el agua, que está 10 veces más Caro que en un supermercado.
Everything. The hotel is wonderful, beautiful location, great food, amazing pools ... my family enjoyed everything. We definitely reccomend it. No air conditioning in the fitness room.
Location and facilities/pool area are excellent Basically, the hotel is showing its age. It claims to be a 4/5 star facility, but it's hardly a 3 in our opinion. The rooms need to be refurbished and cleaned up. It's time for better beds adn bedding, the bathrooms need lots of work. Same for the hotel facilities in general like the restaurants and bars. We were there during the World Cup 2014 for the US game so paid premium for our stay. But had it not being for the game and the fact that hotel rooms were hard to come by, I would not have stayed there for the price.
It was what we was expecting.
Internet usage in the room was free or if you had to use their computers, it was very cheap. The variety of swimming pools and chair service at the beach service was por for a 5 Star hotel.. small mishaps happened every day of our stay, from blocked toilet to air con problemsd and lack of towels at the swimming pool even with the hotel at 50% of its capacity. Kids club girls bring the kids to play in the sasme area as the adults were enjoying drinks and watching a samba show..
The restaurant dinner menu is excellent! And the swimming pool areas are also worth the stay in this hotel.
staff so helpful, lots of extras that brought it alive: samba dancers, guitar players etc everyone was great. Amazing view from our room/balcony Its expensive through and through but I think you know that when you book in, so not really a complaint, just a comment
Very good hotel with appeal both as a seaside resort and for those with personal business in Natal. Having a car or using a cab is in practice necessary for the latter. Internet is not free (access is 15 Rs/24hrs). Incidentally, this cost is different- overall more favourable- of that at booking.com website