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The appointments in the hotel created a luxurious atmosphere. On Sunday we were not allowed to call for our car until after checking out. We waited 20 minutes for the car given the number of people checking out at the same time. Visit ended on a irated note.
Fantastic hotel .. Music Hall of Fame and Hatch Print located within the hotel ... Convention Hall directly across the street !! Nice hotel bar with nightly music .. Good shops within hotel. The pool area and fitness center are great ... The best location in downtown !!! Really enjoyed our 4 night stay ....
Parking options seemed limited to Valet. The Valet team was super nice and helpful, so that's totally fine. Pool deck is lovely. Views all around are awesome - great location. Staff at Kitchen Notes are wonderful. Food was pretty good. Loved the inclusion of local food sources and other local services (Bongo Java). When they asked me if I'd like a luggage cart, I said yes, but didn't realize that it automatically came with a bellman. In the future, I'd recommend asking if someone can help with the luggage, instead of if I'd like the use of a piece of equipment. One other critique... We have a king bed at home that is way more comfortable than the bed in our room. In general, I can tell that the nicer the hotel, the less likely that I'll wake up in the morning with a sore back from the bed. In this case, I think there's room for improvement.
Great location!! Surprised at such an upscale property that there is a WiFi fee if you are not a Omni member or if you do not sign up to be a member.
Loved the proximity to downtown, the outdoor pool, fitness center, Easter brunch and room were wonderful! All of the staff were very helpful and accommodating! The pool was so popular they ran out of lounge chairs in the sun and we wish we could have spent an evening out on the patio after 9pm. Both minor compared to all of the positives!
From the moment we pulled up front we were treated as if we were their only guest. The lobby was absolutely beautiful and the ease of check in was outstanding. We were only in for one night so we got to our room, which just blew me away on how nice it was, changed and headed to the pool to relax for a bit before heading out for dinner. I would highly recommend Omni to all travelers coming to Nashville. The only part I didn't like was leaving. The hotel did nothing wrong, we just didn't want to leave to comfortable bed and the view of Nashville.
Clean and luxurious Cleaning staff kept bothering us early in the morning to clean rooms. Don't go here if you want to be bothered.
Great location, very clean and excellent staff. Walking distance to downtown making it extremely convenient. Make sure you check out the pool and take advantage of the car service.
The staff at your front desk and valet were great! Very friendly and helpful. The ironing board did not have good padding and my shirt had an imprint of the actual board on it. The iron also leaked water all over.
Overall good place to stay because of location, could get a better deal on price. Helpful staff. When I first tried to check in, they somehow had my reservation for the wrong dates. This was amended once I showed them my confirmation email. Building and facilities were a bit drab and dated.
Staff was very friendly and helpful Plentiful parking across the street for $10 Great location Room was nicely appointed and comfortable for family of four Aveda products in bathroom Quick, plentiful elevators Nothing
So close to downtown. Great room friendly staff
The beds were super comfortable, the rooms seemed to be updated to a more modern theme, and the location is perfect for checking out everything in downtown Nashville. It is easy to hear people coming back from the bars around 2am and their room doors slamming shut. Also, their were metal platforms on the roadway out front and every time a vehicle ran over them, the loud noise could be heard and we were on the 12th floor. It was very hard to sleep with the noise.
The location was perfect. There's plenty of night life & food options within walking distance. The room was clean & customer service was great. The Bridge Bar was great for meeting up before heading out. The breakfast buffet was pricey but most are. The food was good. The fitness area had suitable. I would stay here again.
Security's safety Everything went well when the fire alarm went off.
Staff was excellent and informative! Beds and pillows were a bit uncomfortable.
They upgraded us to the private/penthouse floor upon arrival. The staff were very helpful and friendly. Comfortable beds and a great shower with an endless amount of hot water. Right in the middle of everything downtown. And an onsite Starbucks!! A little pricey. Just to valet the car for one night was $35!
The hotel is very clean, staff very friendly, beds very comfortable. Location is perfect to all the excitement of downtown. The hotel does not offer free wifi. You have to pay by the day, and at the high nightly rate they charge it should be complimentary.
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
the luxe the bath was to little
The location was perfect for walking around and enjoying Downtown Nashville. The maid had to be asked to clean the room after two days.
Location was great. Close to downtown and the gulch. Free breakfast was appreciated There was construction going on that started at 6am on a Saturday. We were never offered earplugs. Never really told about it. I would have stayed in a different hotel if I had known this especially for how much I had to pay and the fact that the "relaxing" part of my vacation was ruined. One day when we came back from our hotel all our trash had been taken out of the trash cans and left on the tables next to our stuff. Staff was also very loud in the hallways talking back and forth across rooms while cleaning during the morning hours.
Staff was friendly and nice Lots of fruit flies in the room. room smelled bad. Toilet was very small. The beds were squeaky.
Staff was great at the front desk....nice complimentary snack bar in the afternoon Rooms were not serviced by 4pm...so just got fresh towels
Being double charged.
Comfort and breakfast Parking was fine when we arrived at 3:00pm, but when we arrived back at 11:30pm from our outing we had no place to park, got to end of parking garage and couldn't even turn around, so we had to back out. Very disappointed in this. There should be enough parking for guests
THe hotel is on Broadway and up the hill from the Honky Tonks but well within walking distance -- and in any event it has a free shuttle service operating to and from the hotel within a two mile radius. In American terms the included breakfast was both good and included plenty of choice - both hot and cold.The rooms are a good size and the staff are extremely helpful. The temperatures when we were there exceeded 100 each day so the outdoor pool was just the job. Finally there is plenty of on site car parking.
Spacious room with a roomy desk and chair Inability to open the window and get fresh air
Staff very helpful. Excellent parking facilities. Large and comfortable standard room.
Free breakfast was great and the Shuttle for local are drop offs was pretty cool too. The shuttle didnt go very far or run late enough.
The rooms were spacious and comfortable. Just a couple blocks from downtown, so you don't really have to drive anywhere. The decor was a little dated, but that didn't affect the comfort or the overall stay. That was really my only beef.
Comfortable, convenient and value for money No
It was what we needed since we were only in town for the night and just needed a place close to the bars before crashing. Shower was dirty, random amenities fee, and bed was not the best.
the hotel and staff were very nice, but wait a year to stay here till the construction is over. We were very unhappy to have paid $300 to stay at the Hyatt. Our room looked out over a construction site that started work at 6am and was using dynamite-so no napping or sleeping in. We like to nap and then go back out in the evening, but that did not happen. We are also meditators and that was impossible.
Location was ideal for enjoying downtown sites
Great room with a view of downtown. Jonathon at the front desk comped us a bottle of Champaign to help us celebrate our 25th anniversary. A really unexpected gesture and much appreciated. Translucent door on bathroom makes it impossible to use at night without casting light into the sleeping area.
Hallways were stuffy and too warm
Location was great Could have been a bit larger in terms of room space
The bed was comfortable and the room was very up to date and aesthetically pleasing The only issue I had was with the spa tub. I got the room because it was my boyfriends birthday and I thought that would be romantic. The tub wasn't as clean as I would have liked.
We all loved the free breakfast which was awesome! We also liked the short walk to the main street in Nashville. We will stay at this hotel again. It was awesome!
Not very clean. Lots of trash in hallway and overall cleanliness was not what we expected
Great location for downtown Nashville. Dining area was very nice Staff was great Quick Valet service Nice hot breakfast Coffee availabe through out the day Very hot in hallway Shower only Below average bedding Room seemed more for focused on business type stay (smalll and to the point) A homeless man loitering outside front door
Large rooms, great staff, convenient location Too Expensive for a Hampton Inn
Everything was great! The staff was friendly and helpful, the room was clean, comfortable, and large. The location was perfect for the banquet I attended at the Music City Center. Only one block away. Nothing.
Staff was very friendly. After sight seeing we came back to the hotel to rest and were pleased to see they had snacks in the lobby in the afternoon. Such a nice touch! Would definitely recommend. We walked everywhere from the hotel and purchased trolley tickets right around the corner. We had a great time!
The staff were very friendly and helpful.
Location. Breakfast. Valet parking. Priced for location I guess, is little high for quality of hotel.
Location is great, you're a few minutes walk from everything. Night life is 5 minute walk, country music hall of fame is a block away, Bridgestone arena is 3 minute walk. Just great spot to be close to everything. Pay $35 + Tax PER DAY to park your car. We used our car one time in a week stay. Felt like a waste of money.
Hampton Inn Downtown Nashville is within walking distance of many sites and attractions. The room was clean and the beds were comfortable. The free breakfast was extensive - something for everyone. The lobby area was large with comfy chairs if you wanted a place to relax with a glass of wine (bring your own). Will definitely stay here again. There were only two elevators which cleaning staff used also so at certain times there was a wait.
We found the staff super friendly and very accommodating to our needs. The beds were very comfortable and it was nice to have the kitchen facility although we didn't use it.
The breakfast was excellent. We were only there overrnight, so not much time in the room.
very impressed with the breakfast..the staff was well informed about what to do...what to see..loved the valet parking!!! there was no waste basket in the kitchen
Location Rundown. You can tell there's been no money invested in the hotel.
We got a room. Although we did not need it, the bathroom was very accessible. Antiseptic. Needs a refresh. Poor layout: the room and the valet parking.
Bed and pillows
Pretty close to all the things we were interested in. Clean. Breakfast was pretty decent. The room was larger than we needed, though it was arranged oddly. They need a separate service elevator, even if they reserve one of the three in place now for service only. There were a number of times where staff had the elevators filled. Also, they could probably turn the AC down in the hallways -- it was actually cold in the common areas.
Nice room great facility Nothing
Staff was helpful and friendly. Hotel was clean and inviting. No continental breakfast.
Location! Clean Underwhelming for high cost Cafe hours are not convenient Valet very expensive and then we had to wait over 20 min
Location, location, location. Lobby was unique, having been an old 1920's bank building. Room was sparsely furnished. Small room, typical of Marriott Courtyard. Lounge chair needed a reading lamp over it. Lousy lighting in the bath area.
Close to everything but far away from the fast pace of the entertainment area.