The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay
While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.
the design the prices for drinks at the bar up theterrece are far too high!!!
silent, clean poor breakfast, dark room
Close to Railway Station in Napoli The Bathroom smelt bad.
hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace. funny smell in bathroom and dinner was a bit disappointing.
Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.
Every single facility was clean and fine. No problem with using hotel. Nothing special, but wifi is too pricey.
The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.
the size of room..and the "trendy' decor There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.
The location was great for getting from the train station and going to the airport Clean room and good breakfast
Breakfast selection sligthly better than similarly priced hotels we've stayed - still not cooked breakfast available! Very small room, tiny shower cubicle in bathroom, unsatisfactory choice of TV channels. Not attractive location but very convenient for the train station.
good hotel staff, a big and comfortable room with a modern design, big and nice bathroom, excellent breakfast a very dirty place near Hotel, and a dangerous surroundings
The location near central station was great. This is a great hotel if you plan on arriving by train. The parking garage was a few blocks away from the hotel.
Stayed in this hotel since several years when in Naples. Always the same level of excellent overall quality for money. Extremely friendly hotel staff. Hotel close to main station, Sorrento trains and metro therefore a optimal basis for excursions. Will return when in Naples again
The position of the hotel was terrible. There was no where within easy reach to eat. It was a very down at heeal area and very rough. I peronally would not recommend it for families especially.
Location, nice personell, they allowed us to saty a little lnoger after check out time, which was quite convenient for us, breakfast is simple but ok, clean rooms when you open the balcony it is noisy, the surroundings of railway station dirty around, but it was convenient since it is close to bus station and railwaystation
good location and clean room the environment is quite depressingly dirty. we saw rats from the window
The staff at the hotel were all very welcoming and accomodating to our needs. They all spoke very good English as well. It is a shame the hotel is in the area it is in as the amount of rubbish in the surrounding area was terrible!
we didn't like the neighbourhood In the evening not so pleasant
very nice staff, confortable rooms, good price/quality rate
When I checked in, there was a young lady working the reception area. Mid 20s. She was excellent. I watched her handle diverse clientele with ease. This location would not function as well without her. The internet service stayed down. Hotel restaurant was overpriced for area and for level of service.
Breakfast excellent, prices at the bar very reasonable for a hotel Staff too officious, not warm to deal with. This is a good hotel, Napoli in particular has a reputation for Italian charm its apity the staff don't show more of this side to guests.
I liked the proximity to the main railway station, giving easy access to Vesuvius, Pompeii and Sorrento, without the need for a car. The fridge didn't work and the only solution was to repack all our things and move rooms, so we chose to do without.
Location of hotel was inot in the best area for safety however it was easily accessible to the station.
close to airport
Good location to the train station. Clean & offered free wifi. The location wasn't in the nicest part of the city & there didn't appear to be too much around the hotel.
Big rooms. Very close to rilway station. Dirty locality. Took 48 hours to deliver laundry. Communication gap in English language.
the food in the restaurant was excellent as the services.The room was big and i enjoy my stay.The hotel staff is kind and good.The position of the hotel is perfect for me: in front of the circumvesuviana(the train that take you to pompei, amalfi and Sorrento),near the central station and near many shops!
Friendly and helpful, especially girl at front desk. She gave suggestions of what we could do in Naples. While it is very close to railway station, the area "felt" unsafe.
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
fitness room, parking poor breakfast, location
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
the location was excellent, close to train/transport station, very useful if you intend to do a lot of travelling to see all the Roman sights. some of the reception staff could have been a bit more friendly, but apart from that everything was ok.
We only stayed one night as we were in sorrento and we had an early flight home so it was convienient for us to stay here. It was close to the train station and Alibus to the airport which we used. The breakfast could have been better, no fresh fruit only tinned, the bread in the basket was hard and we had to wait until it was filled again, the machine for coffee was very slow and people had to queue to use it. Overall the hotel was nice and clean, our room was nice but bathroom very small. Because our room was at the front of hotel we could not open the window as the noise from the traffic was unbearable ( not the hotel's fault) so it was good that there was air con. If we had to do an overnight stay in Naples again we would stay here . Not a good selection at the breakfast, very noisy hotel as a lot of traffic outside.
air conditioning was not good... rooms were hot
Big room, nice and clean, breakfast was ok, staff was helpful, computer with free internet access on the lobby, all advertised facilities were available, very good location if you want to travel around Naples - close to Circumvesuviana main station, close to the trains station, relatively close to port, bus stop for airport just around the corner, buses that take you to the city center have the main station very close to the hotel The neighborhood looks a little frightening (although we got used to it after the first too days, and there was no danger after all...:-))), rooms with windows on Corso Meridionale are very noisy, we had some trouble sleeping.
Nice room, proffessional and very kind personal
Helpfulness of desk styaff (reopended car park late at night) \LOcation!
Very close to the Naples Central Railway Station (within walking distance)
It is very close the railway station. You can have a good dinner in the restaurant in this hotel. The stuff are not very friendly.
location: close to main station, historic center and bus stop for the airport. Cleanliness of the room: excellent! towels: changed everyday! Breakfast: good to excellent for an '' italian breakfast '' ...
Strategical position near Train/subway station, clean rooms, basic but tasty breakfast. Staff was very friendly and helpfull. Missing fridge.
Location - very, very closed to the central station 50meters away from the main entrance. There is a free luggage storage facility. Breakfast ok, but should be improved.
The location of the hotel was very good for those who plan moving around Napoli - it's located 5 mins from the train station. The price was relatively OK - 30 EUR for a double is reasonable, however in high season they may charge you as much as 120 EUR per night The breakfast in the hotel was disgusting. No fresh bread, no juices, just coffee (don't dream about the italian type of coffee...) and very poor variety of jams. One type of cheese, some ham of doubtable quality and one type of cereal - this is not what you expect normally. Well, you can always skip the hotel breakfast and go to the nearest bar for a capuccino and cornetto.
friendly staff, very good located Breakfast
Travelling around. Very good hotel for the price. The only problem was, that earlier check-in was not possible, but we could solve it.
Pleasent rooms, even they are simply furnished. Train and bus station near the hotel, so you can make local trips anytime, anywhere. Breakfast was the same every day. Construction in front of hotel, I hope temporary.
Close to the train station Mildew in the bathroom real bad old beds sagging old bedspreads
staff very nice, rooms well clean .. hotel well located. Size of the room really small, no lift, reduced spaces complicated to stay with a baby because not enough space on rooms, halls, lobby, Internet only at the lobby and bar.
La signora who was at the reception when we arrived gave as a lot of useful tips about the public transportation, the places to visit and the city. Thank you! The hotel is very good situated for visiting Pompei, Capri and the old city. It is a pity that the city is so dirty! The breakfast could be more varied.
The location of the hotel was perfect. The free wifi was very useful. The room was a good size with a bath not just a shower. The view from the balcony of both vesuvius and the bay was great. Staff were very freindly and helpful. The breakfast was a little repetative.
We liked the location, the comfort and the design of the hotel. It is a really good value for money We only regret the limited number of TV programmes (no international broadcast but only italian
I especially liked the location and the staff all spoke English and were very helpful and accommodating. I would not hesitate to go back again. I loved the breakfast buffett, and I especially liked the security. I can't think of anything I did not like about Hotel Pizza Bellini.
Great location - right next to Piazza Bellini and in the heart of Centro Storico. The hotel is an oasis of calmness and neatness in the hectic (and dirty) city.
The room was clean. The location was also good. Breakfast nice but area a little small One of the hotel staff was not helpful at all with site seeing question as we only had one day and wanted to make the best out with a day tour. She really didn't help, and was asking us what we wanted to see rather than telling us what is there to see. Yet another person in the evening was very helpful. Wish we could talk to him in the morning. He sent us to one of the best sites of Naples allowing us to have a panoramic view
The hotel facilities are good and clean, despite the fact that the building is old. It is located in the center of the city, at walking distance from de Museum and restaurants. The breakfast is very poor. Excellent for one night stay.
1. the room I had was very spacious 2. they had a fast ethernet connection in my room and an ethernet cord. 3. there was a shared computer available 4. lots of storage space 5. about 15 built in hooks on the walls throughout the room that were very handy actually. 6. very nice multilingual staff 1. my sheets had definitely been washed but there remained a stain. i think that set of sheets should be retired. 2. some of the breakfast rolls were fresh, some were not. 3. the shutters for the window could not close completely, so sunlight came in the room before i was ready to wake up.
Avante garde in safe neighborhood of Naples. 15 mins to airport. Room was tremendous, clean and comfrotable.
the hotel location was perfect (near major sight but in a less hectic neighbourhood); the resturant next door was recommendable; overall room was confortable one can see quite some design efforts into it but some basic can be better maintained (e.g. the breakfast room was a bit dirty after first round), the room given to us was facing the major street which is a bit noisy and ond had to close window - considering there are so many rooms facing the inner yard and we had booked 4 nights in a row, I was a bit disappointed that they didn't give us a nicer room (but was too lazy to complaint after the first night)
Large, modern, air conditioned room; friendly, helpful staff. Difficult to find entrance.
Clean rooms with a nice swimming pool area. Breakfasts were good with a nice selection of cheeses,ham, fruits and cereals and very good coffee. It had a very central location - a couple of minutes walk to the piazza bellini and also the historic centre.
Very clean, nice and comfortable room and staff was very friendly and helpful. Great breakfast offerings. Good value for the money and great location in old section of Naples. No.
Location; quietness once in the hotel; friendly personnel Bathroom a bit outdated; junior suite was on two levels, in the lower level one hears the phone ringing in reception - also at night. Actually ringing should be changed by flashing light
the comfort and the atmosphere, family style there was a leak in one of the toilet facilities, which was not repaired during our stay and we were not offered another room.
The location was perfect for seeing the historic city center area. Near shops and restaurants. Hotel was quiet in the midst of a very bustling city. Hotel was clean, staff were friendly and helpful.
A real oasis in the heart of Naples. Hidden away from the chaotic colourful streets. Surprisingly quiet, tucked at the back of a courtyard - easy walking to museums, shops, Duomo , Piazza Dante. Only drawback is braving the rain as some of the upstairs rooms have outside access!
Small, quiet, elegant boutique hotel, staff was friendly and eager to help. Absolute find.
Peace and quite in a very noisy and congested city.
Nice junior suite with mezzanine bedroom and small terrace overlooking garden; friendly cat; good location, good breakfast by continental standards.
The location was great. The breakfast was good and the staff was courteous and very helpful with our lost baggage. The shower was only a drip.
Walks to the city center, traint trip to pompei
Room was clean and airconditioned, Internet was charged per hour and did not work properly, kept cutting out. Waste of money
Yes, good service with car parkering, with internet service, and the breckfast... and the place i Napoli, near the autostrata... no, ...only a little problem with the elevator.... out of order... little of the time
Hotel staff is nice and helpful, bus and train station just a few steps distance. By the way it's not realy centre, but walk along a shopping street easy to get there. Caffe is not that Typical Italien Espresso, but not so bad. Brekfast is nice: croassoint, ham, cheese, cereals, more kind of juice, fruits, tea, caffe. Around the hotel many african people are selling things, in the evening prostituts, full of rubbish the whole area. Could be dangerous, anyway we never had any problem with them, better to be careful and don't have with you all of your money.
Nice and helpful danish speaking italian man at the front desk. Central location near main railway station and bus station and close the old city centre. Ideal location for trips to vesuvius and pompei.
Good location, helpful staff and overall value for money
first of all ,the breakfast is buona! and the location is very close to the station and spacca napoli ,which you should go see first . the hotel staffs have very gentle feeling and helpful, napolitani veri!.
The only thing which I like is location of the hotel - near the railway station. Big rooms. Needs reparation. No hotel's parking - only 5minutes walking and expensive(18 Euro). Generally not cousy.
Booking system worked well. Hotel rooms and corridors were very, very dirty, walls were painted long time ago, for breacfast was served worm Juice and not fresh foodstuff.
No free internet access
Near Stazione Centrale Hotel is not 300 metres from the train station as stated, closer to 1km. Reception was rude and unprofessional, room was dirty as was the bathroom. Very ugly decor. Breakfast was terrible, waiter was possibly mentally retarded, more concerned about getting people's room number than remembering their coffee orders. The only friendly staff at the hotel is the cleaners. Avoid at all costs.
Nice, renovated hotel. Very unpleasant surroundings.
Staff was very friendly The hotel is in a bad location
Very good location, between railway station and old streets. The hotel is in a small street, rather quiet in spite of the central location. The internal decoration is handsome, service is good in general. Naples is an inexpensive city, with fantastic cultural heritage (the old streets, Vesuvio, Pompei, Herculanum -- and the National Archeological Museum, don't miss the wonderful Roman frescoes!). The washbasin (water draining) in the bathroom was a little bit blocked. Breakfest is rather miserable (a very common thing in Italy). But above all, Napoli's streets are nowadays full of rubbish heaps (problem with the Mafia). But this is not a problem of this hotel in particular.
The feature i liked best was the informal atmosphere. There was nothing to dislike.
Well equipped and clean room, good service and a kind and helpful staf. Breakfast buffet not sufficient to our standard.
The hotel is close to the railway station and not far from the historical center. very dangerous location! Familiarity and rudeness of the staff. One night the receptionist rushed into the room without any warning or knocking about 5am! it's outrageous! I wouldn't recommend it to anyone to stay at this hotel! If only for one night to take the train to another place
Very nice room at a reasonable price. Staff very helpful and friendly It is located in a horrible area!
Gentilezza e dispnibilità del personale, vicinanza con i mezzi (treno, metro, bus) e con la Humberto I, una della lunghe via della cità. Si puo riagunee tutti i punti a piede, fare giro a piede per Napoli, belissima cità! / PT: Aconselho a todos! English: Very nice! niente di negativo, ma forse la collazione potrebbe avere un'iogurtino!
Good location for station and Centro Storico. Felt safe. Staff polite and helpful. Breakfast a bit basic - plenty to eat but the cold meat was cheap and the fruit salad from a can. Air conditioning unit noisy.
Location, breakfast, staff Bathroom, room was not like in the website photos
Good value and nice people the cleaner smoked and our clothes were covered in smoke for days
clean, traditional italian hotel, ideal location, staff very friendly and helpful the only thing lacking was the bar which did'nt have any wines to drink or in fact many drinks at all. The mini bar selection lacked inspiration
The staff was very friendly and helpful. Upon checkin, you received a brochure of locations of interest in the area and a detailed map of these locations.
It's very easy to find from the central train station. Nice size, aircon, wifi (not fantastic, but it worked), free breakfast (although with very basic fare, wish they would get some better ham). My room faced the courtyard and that was pretty quiet. I would suspect the street side would be a different story. For me the beds need replacing, very uncomfortable with little to no support. Didn't get a good night sleep there the whole time of my stay. Although the hotel itself if fine, the area it is in isn't the best. Lots of rubbish in the streets. Watch yourself when crossing the very busy streets.
relaxed atomosphere front bedrooms impossibly noisey had to request move
The room was extremely noisy. We didn't get any sleep due to the traffic we heard all night long.
Good location. Every staff was very kind and the room was clean and has enough space for my family (3 people).
Right in the heart of Naples. Very comfortable hotel and very helpful staff.
Room wasn't cleaned when I checked in. The Internet doesn't work. Staff was very unprofessional. I have no idea how this is a 4 star hotel, more like 2 or 3.
Very helpful staff, a very good location in the heart of the old town, but quiet and relaxing too. NO
The hotel is in the heart of the historical centre. Breakfast was sufficient and the staff were very helpful and friendly. Very quiet hotel and a good night sleep had by all. Luckily we were only using our room to sleep in as we were exploring the city from morning till night. We had a very tacky 'family' room no. 207 which had no natural light and although a very clean room was let down by the black mold growing on the wall. It was a shame really because we looked in one of the suites which was on the front of the building and this looked really nice. Roof terrace was closed and looked run down, maybe only open in the summer months!
The staff were extremely pleasant and the location was good, though the hotel was a little hard to find. The room I was given was of a good size and the bathroom was fine. My room looked over a rather rundown courtyard were the neighbours would enjoy extremely loud shouted conversations, which seriously disturbed the tranquility! I was not impressed by the buffet breakfast. It was great if you likke lots of sticky, gooey sweet things for breakfast, but the choice of other things was limited to a couple of cold meats, one cheese, bread and apples. It was a adequate, but I would have expected very much better from a four star hotel.
The hotel staff were excellent and very accommodating. The air conditioning unit broke down in the room on the second night, we were moved to another room without question. It was a noisy room, but the air conditioning was good. The square the entrance of the hotel was in was dirty, rubbish was piled up in containers at the entrance of the square, it was very smelly. Although the hotel had signs for a roof terrace, it wasn't open and looked as if it needed work done to it. We found a bar nearby for refreshments, but had to ask where the nearest restaurant was, that was 15 minute walk away. I would question the 4 star rating of this hotel, it didn't measure up to other 4 star hotels we have stayed at in other countries.
It was easy to go shopping from here and there were close a bus-stop if I wanted to go other part of the city. Room was quiet and big enough. Breakfast is till 10am, but if we arrived at 9.30 am or later there were not enough food and they couldnt bring us more. Bathroom was a bit small and the toilet looked not clean. Hotel area is very dirty and mornings aeroplanes fly above the hotel with big noise.
location in middle of the historic centre (although the historic centre of Naples is pretty dirty and a complete mess). However, the more beautiful parts of the city are elsewhere (e.g. closer to the port next to the castle). Staff members were friendly though. rooms (dark, somehow uncosy, cheap and unstable equipment, no safe, only little number of satellite programs, one radiator as heating: not enough to heat up the room accordingly, stationery: broken pencil); breakfast (little choice); too expensive for what was offered.
Relaxed atmosphere. Good price. Friendly, helpful staff.
the warm breads and croissants A liitle more on the breakfast would be nice
Clean hotel and very friendly staff, Nice neighbourhood.
Very good value for money. Owner insisted on us having breakfast, even though we got up too late! Front desk check in was not very friendly.
Coffee especially good. Made properly for a change!
very helpful staff
One of the girls working at the reception was very friendly and cheerful, even though she didn`t speak English Where to start? Twice in 4 days we had no hot water. Only one of the hotel staff spoke good English. Very, very poor breakfast and even worse coffee. It was very noisy, both outside and inside the hotel. They don`t deserve 3 stars, it was more like 1,5. The area is like whole Naples - dodgy.
location, windows into a courtyard - so very quiet, friendly staff, laid back poor breakfast
Hotel is located near the National Archeological Museum, the Duomo and other churches of interest, and the Cavour Metro Station. The two rooms that I occupied -- the first room was vacated to allow bathroom repairs to proceed -- were quiet. Free wifi, with good reception in the breakfast area and in rooms located near breakfast area. Rooms are small.
The staff was very friendly and willing to help us with all of our random questions. I also loved that the hotel was air conditioned, as it is in Naples, which can be very hot. The water pressure in the shower was very bad after the first day. However, we did not mention it to the staff, so they may have been able to remedy it if we had asked. (We were only there for 3 days.)
Excellent value for money, beautiful design and very comfortable rooms. Situated close to the central train station and the area around looks a bit dodgy.
The hotel was like an oasis. Very good, modern design, very comfortable roome and a delightful courtyard in the middle of a so-so area of Naples. I can't think of anything.
Breakfast is good
Excellent all round Just the location with all the rubbish on the streets !
Nice and quiet, they must have put a lot of effort into soundproofing. The building is very elegant. Receptionists are a bit offhand, but that seems to be the Naples style.
In my opinion, this hotel is very good. The people working in this hotel are very warm-hearted and very professional. I feel very happy to stay here for one week.
Breakfast is fantastic. The hotel has a big courtyard and view from the room is nice. The interior is also cool. The hotel is renovated an old nobles mansion, and we could relax in spite of the outer noisy area. I didn't feel the area safe especially at night. Far from the central station and Naples port.
omfor and cleanliness of room
everything excellent especially the staff who were outstanding,the room a little small like my complaint
roof terrace poor breakfast
The staff in general was not friendly. When we handed a 100 euro bill to the attendant, he thought it was fake and even showed to other guests, saying that it was probably fake. He examined it for at least 5 minutes in front of us and other people around. Before ginving him the money, we tried to pay with credit card, but he did not want to accept.
Classy hotel. good breakfast,lovely shower room.beautiful roof terrace. lively location Noise in street necessitated double windows. told air conditioning on but woke feeling suffocated. didnt complain about this as male receptionist unhelpful.
Proximity to the Naples Airport No Airport Shuttle. Breakfast buffet was minimal at best
Comfort, nice rooms, nice breakfast, helpfull staff
Convenience to Airport. The neighber hood is marginal.
Room was large and clean and hotel was close to airport. Good place if you need to sleep somewhere before a flight. Dont expect much more than a decent room without any service or help. The staff were terrible! So rude and couldnt have been less helpful. We are not picky travellers but the staff just made it seem like it was a major chore to do their job! Also there isn no restaurant contrary to what the website says. Not a great area but to be honest we did not find Napoli to be anything other than dumpy anyway. You could probably find a hotel in the area for the price less the miserable staff
The service, the hospitality, the quick response to issues raised during our staying. We also appreciated the position relative to the turistic town..
Did not like the fact that we had to complain about getting put to a room outwith the hotel grounds. Whem we did they managed to find us a room, They had a really big group of people at the hotel when we arrived & was treated like second class citizens. We had booked B & B but when we came down for breakfast in the morning we wasn't aloud to sit in the diningroom & was told that it was only for the group of people. Was was told to stand at the bar & was given coffee & a small cake. When there was a full Buffet breakfast in the diningroom for the group of people.To us it looked like they had double booked
Really secure parking and free WiFi. Good outdoor table. It was difficult to find restaurant and shop nearby Hotel. Using public transportation was not good from/to Hotel.
everything the best from this hotel and staff
Parking, service & free Internet
Comfortable beds, good breakfast, very accomodating staff, although English sometimes a challenge Neighborhood a bit sketchy
It is a very friendly and well-maintained family-run hotel. The room was very clean, with excellent bathroom and good breakfast. It was very conveniently located near the Garibaldi train station. Everything was great.
Staff were friendly and the room was excellent very basic breakfast.
It was slap bang in the middle of the daily market so a bit of a pain getting through the crowds to and from the hotel
Room was clean. Good coffee. central location. Inspite of the daily market in front, it was reasonably quiet Room size small but adequate. Breakfast was basic & same every day, a different menu every day would be nice
The hotel is fair ( not a 3 star as noted), convenient location, staff exceptionally helpful and friendly, very poor breakfast, but the area outside is the worst and unbelievably filthy I have ever seen in my 30 years of business travel around the world. Just like a neglected garbage square in Lagos - Nigeria. We had prepaid for 6 nights and left for Sorrento the 2nd day. (No refund of course). Couldn't stand the dirt any more unless you close your nose with a clothes peg !!!! We certainly love Italy, but downtown Naples, no , thank you.... Rather a 2 star hotel. Ridiculously poor breakfast.
Noise from the market early morning. Poor breakfast.
we have been here twice now ,never seen a more friendly staff, never seen better value for money.Environment perfect.
Good budget. Nice staff. Doesn't have lift
very quiet considering how noisy it was outside. Staff friendly and helpful breakfast, little choice but mainly cultural differences, ie: all Italians like sweet bread and cakes for breakfast. and great orange jiuce.
Room was clean, breakfast was good, staff was helpful. The hotel offered reasonably priced pickup from airport. When we attempted to pay bill with credit card, we were told machine was not working and asked if we could pay in cash. It was weird that after paying cash, money was put in desk clerk's pocket and no receipt was issued. I then ask for receipt and he did not hesitate to provide, but I felt it should have been immediately given without my having to ask. Tour offered by hotel was overpriced for one hour.
A good position in the centre, easily reachabile by public transport rooms are to small for 3* standards,not to clean, a bit noisy, unconfortable beds, 190 x 90 cm bed is to small for me, no other major complaints
size of the room no air-co, very noisy area, could not sleep...hotel is old and need renovation.
The hotel was blocked by trash and felt unsafe. The staff on the phone stated that trash was no problem, outright bs.
Hotel is in the centre of Naples, everything was in walking distance. Breakfast is more than poor. Room was quite dirty, especially the bathroom.
convenient midtown location the shower-wall needs to be cleaned !
staff was very professional bath room accomodities were broken
The website of the Prati Hotel does not reflect their rooms. The air conditioning did not work. The shower was filthy. At one point they lost the key to our room, and made us wait until they waited on other customers. Also, we were required to leave our passports at the desk throughout our entire stay. The only good thing was the location, but there are many hotels in the same area.
an excellent hotel for tourism of Napoli and Pompeii
good location and friendly staff. good price. no internet in the room, only at reception area.
The position of hotel was excellent.it is in the center of the city and 5 minutes walking from center train station. The servicemen except reception were informal.The hotel was nice but it was neglected.