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The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
Location was fabulous. Hotel was clean, safe, quiet.
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
Luxury environment, great music selection, very nice breakfast, great location
Location, efficiency, friendly staff
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Great location. Great staff. Awesome fitness center.
The staff, breakfast & location
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
The location of the hotel and the competent and helpful staff in reception and lobby.
Great location - staff very helpful and curteous.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
Great location, good size room and bathroom. Decent breakfast.
Central location, excellent breakfast selection, reliable service, old world charm. The front desk staff is distant rather than friendly, but they are efficient and get the job done, which is enough for me.
Good hotel, good breakfast
The location was excellent. The room was very noisy, no tea/coffee facilities, no aircon, very very poor value for money - it was twice the price of the 2 other hotels that were four star that I stayed in, and half as nice!! Not a 4 star hotel if I compare it to others.
staff very cold towards guests, staff loudly fighting and arguing in front of guests, poor breakfast buffet offer, very high price for the service rendered
The location was excellent! The noice was coming from outside surprisingly clearly.
Very nice hotel. Absence of the air conditioning made my stay not so comfortable, it was too hot in the room, what is not acceptable for such expensive hotel.
The rooms were very clean and comfortable. The hotel is on a small side street within a short walk to the Marienplatz and Munich's famous Glockenspiel. We stayed one Saturday night in November, and while the hotel is located on a small, quiet side street, it shares that street with a bar. Now that the laws in Germany have changed and smoking is no longer allowed in bars and restaurants, people must go out onto the street to smoke. So the quiet street transforms into a loud, crowded extension of the bar from about 11:00 in the evening until 5:00 am the next morning.
The location of the hotel was excellent. We were initally booked in for 2 nights and decided to stay another night. Once we parked our car we did not need it again until we checked out as we were able to walk everywhere. The staff were friendly and our room was clean and comfortable.
Location in munich, comfortable room,adequate dinning room, good service, friendly staff, reception good, doorway assistance good. People were both friendly and helpfull. Rooms were not heated to usa standards but qit all right vs other hotels of same class in germany.
Liked the way the bathroom could be visually integrated into the sleeping area (glass wall) by opening the sliding door. Trendy cocktail bar. Super location close to Marienplatz and Viktualienmarkt. Could have done without the strip joint opposite, which leads to late night traffic
The location was excellent. The rooms were very nice and clean. Breakfast was not included in the rate as with other hotels we stayed at.
Staff were very helpful and efficient. Decor and ambience excellent. Comfortable lobby and pleasant outdoor area. Needed more wardrobe and cupboard space for clothes and toiletries. Pillows very hard and uncomfortable.
Staff were very helpful, and friendly. Hotel in a wonderful location for the old part of Munich. Not really a 4* Hotel, room standard a good 3*, breakfast buffet average and overpriced at 37 euros for two.
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
Luxury room and good services
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
The location was superb, the room very quiet
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
good and friendly service, central location a big plus
The hotel is beautiful. lovely attention to detail. spacious, clean design, playful and elegant. Emiko restaurant tastes were delicious. The hotel is in an excellent spot to have a romantic walk through Munich center in the evening, or enjoying the sights and sounds of the Viktualienmarkt in the morning. The room was a bit chilly.
Location, the room and staff
What we liked best about the Louis was our room, which was a very affordable room, and was still spacious and comfortable and stylish and it felt like we were staying in a really cozy, upscale bedroom - it did not feel like a hotel room. Oh and the hotel smells amazingly good. The only thing I would change about the room is, we would have appreciated a tea/coffee bar to prepare our own hot drinks; this is a feature we use all the time in hotels, when available. That is the only thing I consider lacking in the room.
They recognised me from previous visit and upgraded me. Gorgeous design of room and facilities. Great location.
Decor was elegant and unusual e.g. recessed closet space. Room (courtyard-facing) was very quiet despite very central city location. Maybe it's louder in summer? There was a restaurant on the terrace directly below. Breakfast tasted absolutely terrific - ingredients all bought fresh at amazing farmer's market across the street. Staff at desk, in restaurant were friendly, cheerful and eager to help. Upon my request, they instantly replaced the "desk stool" with a chair with a back. Stylish and pleasant lobby encouraged a convivial atmosphere. Daily shoe polish service, daily newspaper were nice amenities. Wireless (included in rate) worked flawlessly. Excellent shower an Platform bed was a little bit uncomfortable.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
The kindness of the staff and the cleanliness of the room.
Location, breakfast staff
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, staff, comfort
The Location close to shopping area
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
The breakfast buffet was very good and the location is one of the best in Munich if you want to stay near the Marienplatz As other have mentioned in their reviews the standard single room is extremely small, but taking into consideration the great location and the breakfast, it is still a very good deal. I was in Munich to see the city not my hotel room.
Breakfast was very good, great selection. Staff were very friendly and helpful. Great location - central yet quiet at the same time. Bathrooms were too small, elbows kept bumping into walls.
I stayed in this hotel already three times and I am not going to change it. Staff is very helpful and friendly,especially Herr Markakis at the reception. Good value for money, excellent location, quite good breakfast with (!) fresh pressed orange juice. It possible to have a water boiler in the room if you like to drink tea in the room. Atmosphere in this hotel is very friendly, I never feel that I am just in the hotel. Your impression may depend on the room you have. Rooms facing the street are not so quiet, but have airconditions. Rooms facing inner yard are quiet, but without airconditions (you can open a window, it's very quiet). All in all, very nice and friendly place for this money.
Excellent location and the breakfast was the best I had during my trip to Germany. The room was really small. One side of the king-sized bed was up against the wall, so the person sleeping on that side could not get out easily. I would not stay at this hotel for more than an overnight because there is just not that much room for your bags and we felt very cramped.
Very clean rooms, excellent gourmet breakfast my room had no airconditioning, so the windows have to be kept open on hot nights, can be a problem if facing the street, which is noisy with traffic and people at night.
Location was amazing... The breakfast wasn't good.
the staffs are very helpful, And left my luggage for a few days while away from Munich, and it's free of charges. Location is excellent!!!
Very good breakfast, fast free internet access, clean rooms, silence :-)
A nice variety of breakfast items served in a beautiful breakfast room. The location could not have been better. Only one block from the Hofbrauhaus and other beer halls and restaurants. The bed was very comfortable and the heating was good. The room was very small. The shower was small. There is late night street noise at the front of the hotel.
Nice hotel and good location.
good location, nicly renovated rooms and lobby, 4-bed-room fairly big Internet did not work, neither in the room (with cable) nor in the lobby (WLAN)
Staff was extremely friendly and helpful and the location couldn't be better. The lobby is inadequate for even an informal business meeting. It is a pity the reception desk is not staffed after 9pm and that they do not have a restaurant or bar.
Very close to Marienplatz and all the shops, restaurants and bars very small bathrooms
It had all the basics, was very clean, and the staff was great. Extremely good combination of great location and low price. The furnishings could have been a bit nicer, but for the price that is not really a reasonable position
The location is excellent as it is within walking distance of the market, shopping, and a wide variety of dining establishments. The continental breakfast offers a decent variety of items to start the day. There is no good parking for this hotel. Due to construction on the street just finding an area to pull over and unload luggage was quite a task. The only other item worth noting was the tiny, tiny elevator!
Location good for walking to S-Bahn trains (for city and airport) as well as to city centre attractions which is what we wanted. Excellent breakfast included and price reasonable. Many nice shops and restaurants in area. Helpful staff as we wanted to find a doctor before flying home and they made the contact and gave us that information and directions. No lift (elevator) which can be a problem for some. We were on 3rd floor (there are 4 floors after the ground floor) and managed the round, steep staircase, but if difficulty climbing steps especially with luggage, would not book here.
The location was excellent, as was the breakfast There was no one there to take our bags at 7 AM as they'd promised when we contacted them. No one came until 8 AM.
Location is great. Staff extremely helpful. We felt comfortable and welcome from the moment we walked in the door.
The hotel was newly renovated, clean and comfortable. The breakfast was sufficient and catered for all tastes. The overall service was good and staff were welcoming. The location of the hotel was fantastic - 2 minutes from the market and a quick 4 minute walk to Marienplatz. Our room was a little chilly at night.
Excellent location, clean room, comfortable, good breakfest.
Location is very central /wealking distance to all tourist & shopping sites. Breakfast is excellent. No elevator. Pillow is very/too flat.
It was close to the downtown area so we didn't have far to walk. No Air conditioning. A very small hot stuffy room. If you open the window you get a lot of street noise until very late at night. Economy furnishings. They didn't have a fan. Lights in hall were partially disassembled. There is no elevator.
Perfect central location, spotless room, reliable (free) wireless internet and yummy breakfast included in price. Even with the heating on full blast, the room was unacceptably cold in October. And the noise from the neighbouring nightclub was deafening on Friday night from 2am to dawn.
Located halfway between town hall and haufbrahaus. Walked from Mariensplatz to hotel with 2 daughters. Tons of restaurants and shopping within a 5 minute walk. Bar/restaurant was great - loved the breakfasts. Drink menu was very innovative and fresh. Surprising in a very good way. Everyone was incredibly friendly and helpful. Great stay!! Bathroom was very small for 3 people. Shower ok for women/girls but would be challenging for a full size man. No counter space around sink.
They had THE best bartender I have ever encountered. Thanks Oliver! The entire staff was extremely friendly and helpful. The food was great. The room was clean and modern, not to mention located perfectly in the heart of downtown. If and when I return to Munich, Hotel Lux is my #1 choice hands down. Thanks to everyone at Hotel Lux for making my stay an unforgettable one! No complaints. Extremely pleased with my stay.
great location close to everything! The staff at the hotel is amazing. Love the bar downstairs. Wish they had an elevator - for travelers like me that don't pack light.
Fantstic location Room very hot
Location, clean, small. Room was not meeting my normal requirements, small and two separate beds.
The location of this hotel was excellent - very close to all the major sights in Munich we wanted to see during our stay, so we were able to walk to everything.
The location is great -- very close to the pedestrian zone in Munich but away from the train station and the very center of action. This is a bbudget hotel with few frills, but it's ideal for those wanting to explore the city on a budget. This hotel was an excellent find. Unbelievable value for money.
Best location. A block away from the Hofbrau House and Marienplatz. Completely safe, even at night. Staff is friendly and there is a nice biergarten directly outside the hotel. It is a simple hotel room, but nice. I will stay here the next time I am in Munich for both the rate and location.
very good location,near centre. there was no breakfast buffet,very poor breakfast.
being in the heart of Munich
Location cannot be better. Everything is right there. Took the S bahn S 8 from the airport.easy.about 12. € pp. About 38 minutes. Comes out right in marienplatz.just a short 5 min walk to hotel. All cobblestones....not easy on your luggage Wheels. Dozens of hreat restaurants just one minute from hotel. Loved J.W. in the ally.. Great food,nice helpful staff n english menus and fab strudel and really fun staff right across entrance to.hotel.hofbrahaus is just a block and a half.away and bei g in the victualienmarkt fab food stalls all.around the hotel. Pleasant helpful english speaki g staff....breakfast expensive 12.50€...skip it and go tomarket .
The location of the hotel to allactivities. The knoledge of taxi drivers as to the location of hotel.; Not negative to the hotel
Very good location - just 2 minutes from Marienplatz. At the same time it's quiet. Good breakfast.
location clean slow breakfast
This is the second time I have stayed here. Very good value, located close to downtown, nice breakfast. A very good place to stay in Munich. I love the free wifi.
the position is perfect for visiting the city the car parking is not inside the hotel, it is quite far away considering that it must walk with the baggages for few minutes
Excellent location with friendly staff
Very central location, breakfast was quite good as was the coffee. Room quality was just ok. Tiny room. We travelled from Australia around Europe and with the 2 of us and our 2 suitcases we had nowhere to move.
Free internet, clean, good location, easy They could be a bot more flexible with everything aond breakfast. Yes it is Germany and if breakfast stops at 10.00 it stops not one minute late....but a bit of customer service could do ;-)
Room is clean and comfortable, though small. Convenient bathroom. Good breakfast. Poor sound isolation from other rooms and corridor. Noisy environment - lots of people on the street at night, not possible to keep window open (price for central location!). Internet connection could be improved. Old TV, did not work.
Walking distance from city center, WiFi, friendly and personal atmosphere Missng fork during the breakfast :-)
Bedroom - clean modern cosy