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Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
very close to the center . own park to let rent car on all safety ....
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
good location clean confortable
The prices for telephone and internet.
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
quit place,near center of Munich,not far from airport,good value of money
Very nice... A bit more than a smaller hotel, but worth it Try the "True and 12 Handmade Ice cream" store around the corner!
the hotel is very clean and neat and directly next to the river and near to the coffee shops and market. it is an excellent hotel.
Excellent hotel in great location in Munich. Great transport links from airport to the city and around the city.
We received a free upgrade to the suite. Great!
location and ease of accessing the city I needed to switch 3 times rooms because the 1st one was with 2 beds instead of a 1 king sized the 2nd time they gave me an allready occupied room 3rd room was not clean
The location was convenient for my business travel - very close to the train I needed, and the neighborhood was very nice. My friend and I enjoyed walking through the neighborhood in the evening and always found a nice place for dinner. The spa was a good place to relax, and I really like the design of the pool area. It was nice to see a pool for adults rather than just for the kids. The food in the restaurant was excellent, and the singer in the bar added a nice touch. All around, an enjoyable stay.
Room quiet and good as a base for business Very minor point but internet connection cable was to short for full use of table.
location was excellent and staff very helpful and friendly. The bar was lovely, great service and open til 1am. access to the internet in reception really came in handy to organise tourist trips. Spa area great i thought that the hotel was lovely and felt i got great value for money. only thing i would say is that the room felt a bit cramped though obviously we didn't spend a lot of time there as we were busy exploring the city!
Excellent service and staff, cleanliness of rooms and upper class facilities.
They are very child friendly and very nice
Friendly, delicious breakfast, free wi-fi, good location
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
More facilities than we expected.
The staff was very friendly, minus one individual. We upgraded to an apartment and loved the freedom to cook ourselves. The day before checkout, we went to settle our bill and view current charges. We agreed on charges and were told we couldn't settle until checkout time. The following morning at 5:20 we went to pay our bill when Seyed, the man working the front desk told us 50 more euro than agreed upon. We explained that wasn't right and told him we asked about it the night before and knew that it wasn't an extra 50 euro. He than said we have to pay what the computer says and that's it. We went back and forth for about 10 min. And got no where. He than said I was his worst guest he has had in 15 yrs and that's that! Eventually a few hours later I got a hold of a manager and cleared it all up. All in all the hotel was great minus my checkout experience.
Well prepared, quick and smooth check-in/check-out procedure. Kind hotel staff. Small and slow elavators. Slightly unpleasent smell in the bathroom. Too soft bed.
Close to Metro and oldcity Room musty and same next room
Good location, basic hotel but very good value. Excellent breakfast- lots of choice, 2x free water & 2x beer in the fridge, clean etc... Great for a cheap and cheerful weekend stay!
The rooms are an excellent retreat with the mini kitchens. Great people watching!!! There was a noisy party on the Sunday night in an appartment on the 6th floor. My tolerance was tested- but I was just jealous.The hotel could only act if somone complained but noone would want to complain.
Whenever I stay in Munich, I try to book a room at the Derag Hotel: it is confortable, the staff is very nice, and it is ideally located in the city, next to public transportation and to shops and nice little restaurant, and to the swimming pool. Check-out time a little bit early (11 a.m) and brekast until 10 a.mOne more hour would be welcome - same comment for the cleaning time.Would like to enjoy a late morning after a long trip.
Friendly bar staff. Free bottles of water and beer came in handy. Greatshower. Double room was, like many in Europe, two singles pushed together. Even had two single duvet covers.
Convenience to S-bahn; quiet neighborhood Reservation under wrong name; a wake up called was delivered 1 hour late
Convenient location for the purpose of my stay Needs renovationWas
no coffee in the room
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
Excellent location,pleasent room and very clean.Satisfying breakfast.
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
Perfect location to explore the city. Very helpful staff at reception, helped us to call hotel in the other city to confirm booking. Its expensive for the size of room we got.
Friendly staff and a good breakfast, close to city center. The room was way too small.
breakfast! no coffeemaker in room
Close to city center as hotel is one stop with Uban or a10 min walk
very good breakfast! I could not access the internet via cell phone nor via computer.
It was a very nice hotel, with all the comforts. It was also very close to the subway and it provides a excellent breakfast. Very nice and polite staff. A little bit too expensive, but we've been there during oktoberfest and so I think it's normal. N/A
Breakfast buffet, cleaniness of room and most of all the location the bed was not the most comfortable
The central location. Thought Room 32 on the 3rd floor was a bit small for the price we paid.
It feels like home, excellent location (very close to city centre, 50m from metro station)
room (on the back yard) very calm, good breakfast, very close Marienplatz, Deutch Museum and metro station Isator WC in the bathroom
low prices, high quality (nic restaurant, good breakfast) 10 min bustravel from Marienplatz
I was able to come and go as I pleased with little intrusion A little noisy at the front and a bit too hot in the room
Nice staff, very nice quiet location (but the church across the road a little annoying - it bells from 8 till 20), clean rooms. Almost best value for money a little far from S-bahn (13 mins walk) and U-bahn (15 mins walk) stations. Breakfast is extra (but there is Muller cafe in 3 mins walk, where you can get a coffee + sandwich + tiramisu for 6-7 euros).
the worm Atmosphere
the recepcionists were always very welcome! i've never seen such bad hotel!!! on Octoberfest nights the cost of the room was about 300 Euro - but thу price of the room shouldn't be higher than 50!the room was very small!! even for me alone, and everything inside was very old and dirty, cleaning was very bad, no hoovering, no bathroom cleaning, I've tried once to open a window and then couldn't close it...and after all I've left my cosmetic bad in the room, my suitcase was on the reception till the evening on that day and they haven't returned me it! Never choose this hotel!!! it would be real dissapointment of Munich visit!
Very nice place for the price, and in walking distance of the tourist areas.
Everyone was extrememly understanding, accomodating, and helpful. The room was very cute, spacious, and clean!
The breakfast was excellent. Restaurant served good food the hotel room was too warm (no ac) and we faced a busy street which was noisy
Close to the city center, good breakfast
Location near Viktualienmarkt, silence In 7 days our room was never really cleaned
i like the style of the room...i like the service and food are good... the toilette is so small, the carpet is a bit of dirty/stains...
The reception was closed when I arrived and I could not get in to the hotel. Even though I had told the staff that I would be arriving late, they made no allowance for this and no warning that I would be greeted by a locked door.
I stayed there while visiting relatives who live locally. Not really. It was very comfortable, a little hard to find at first-but it turned out to be very convenient. They could promote themselves better by actually having the name of the hotel visable on the outside.
Well it was available on short notice when the rest of Munich was booked solid and really expensive. Can't comment on the breakfast but it was on when we checked in, which was really early and they accommodated us in that. The breakfast looked amazing! Picky stuff, no internet in the room, beds weren't all that comfortable, and the weather had warmed up which made the lack of ac a pain and leaving the window open made it noisy.. I was there with my 74 year-old mom and the lack of elevator and steep stairs were a bit dicey... not to mention hauling our luggage up.
Clean room and easy access to the town and public transport. Good choice of food for continental breakfast. There could be a lot of noise from traffic on the street outside, but this stopped during the night and certainly did not keep us awake.