Overview

Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne, VIC 3000, Australia
+61 396 390 555

RM 400+

Overall guest ratings

7.8/10 Good
Based on 7,373 reviews

Review highlights

  • 9.7
  • 9.0
  • 4.5
  • 4.0

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Melbourne's most centrally located accommodation, Mercure Welcome Melbourne is surrounded by the city's popular shopping precincts, theatres, galleries, bars and restaurants, along with its own chic and cosy Cocoon Bar, Soul Café and The Louden Kitchen &Grill. Rooms have TVs with Foxtel and pay movie channels, plus broadband and wireless internet. Other facilities include valet or self parking, complimentary luggage storage and 'We Know Melbourne' - the most knowledgeable Concierge in town.

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    Amenities

    • Facilities for disabled guests
    • ATM on-site
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 7,373 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.3 "83% were impressed by the valet service."
      8.6 "Hotel security was great, thought 86%."
    • 7.7 "Good breakfast."
      7.0 "70% were happy with the price of the breakfast."
    • 4.5 "Internet is poor."
    • 4.0 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.6 "74% thought they were poorly maintained."
      3.2 "For 68%, the rooms looked old."
      1.1 "Air conditioning was criticized by 89%."
      0.6 "94% criticized the small bathroom."
      1.7 "83% were unhappy with the view."
      0.4 "96% were disappointed with the minibar."
      4.2 "58% thought the tv was sub-standard."
      1.2 "88% were unsatisfied with the kitchenette."
    • 3.1 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      2.1 "79% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
      0.6 "94% criticized the small bathroom."
    • 2.3 "Horrible pool."
    • 2.2 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      1.7 "For 83%, the lobby entrance was sub-standard."
      1.2 "88% thought the facilities needed updating."
      1.4 "86% didn't like the architecture."
    View all review categories

    Overall rating

    7.9 Good
    Based on 4,202 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "Easily accessible by car, said 88%."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.4 "84% were impressed by the valet service."
    • 8.2 "Breakfast is good."
    • 7.3 "High value."
    • 4.1 "Internet is poor."
    • 3.6 "Rooms are not good."
      1.2 "88% said rooms were small."
      4.8 "52% complained about the bathroom."
      2.5 "75% thought they were poorly maintained."
      3.1 "For 69%, the rooms looked old."
      1.2 "Air conditioning was criticized by 88%."
      0.3 "97% criticized the small bathroom."
      1.7 "83% were unhappy with the view."
      0.3 "97% were disappointed with the minibar."
      3.8 "62% thought the tv was sub-standard."
    • 3.1 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      2.1 "79% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      0.3 "97% criticized the small bathroom."
    • 1.9 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      1.8 "For 82%, the lobby entrance was sub-standard."
      1.0 "90% thought the facilities needed updating."
      1.2 "88% didn't like the architecture."
    View all review categories

    Overall rating

    8.0 Good
    Based on 1,474 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.3 "Easily accessible by car, said 93%."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 7.0 "Good breakfast."
    • 4.9 "Internet is poor."
    • 4.0 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.8 "52% complained about the bathroom."
      2.9 "For 71%, the rooms looked old."
      2.9 "71% thought they were poorly maintained."
      0.8 "92% criticized the small bathroom."
      3.5 "65% found problems with the furniture."
      1.0 "Air conditioning was criticized by 90%."
      1.4 "86% were unhappy with the view."
      1.0 "90% were unsatisfied with the kitchenette."
    • 3.4 "Not very comfortable."
      1.4 "86% said rooms were small."
      2.1 "79% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      1.8 "For 82%, the lobby entrance was sub-standard."
      1.1 "89% thought the facilities needed updating."
    • 2.6 "Horrible vibe."
      2.4 "76% criticized the unstylish hotel."
      1.8 "For 82%, the lobby entrance was sub-standard."
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    Overall rating

    7.8 Good
    Based on 221 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.1 "Easily accessible by car, said 91%."
      9.9 "99% liked the proximity to shopping."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.3 "Good value."
    • 7.8 "Good breakfast."
    • 4.1 "Rooms are not good."
      1.3 "87% said rooms were small."
      4.9 "51% complained about the bathroom."
      2.5 "75% thought they were poorly maintained."
      3.5 "For 65%, the rooms looked old."
      3.2 "68% found problems with the furniture."
    • 3.1 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      2.1 "79% thought it was too noisy."
    • 2.1 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
    View all review categories

    Overall rating

    7.9 Good
    Based on 1,474 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      9.0 "Easily accessible by car, said 90%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 4.3 "Rooms are not good."
      1.5 "85% said rooms were small."
      2.6 "74% thought they were poorly maintained."
      3.2 "For 68%, the rooms looked old."
      1.2 "Air conditioning was criticized by 88%."
      0.3 "97% were disappointed with the minibar."
      0.6 "94% criticized the small bathroom."
      1.6 "84% were unhappy with the view."
      4.1 "59% thought the tv was sub-standard."
      1.6 "84% were unsatisfied with the kitchenette."
    • 4.3 "Internet is poor."
    • 3.2 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      2.3 "77% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      0.6 "94% criticized the small bathroom."
    • 1.5 "Terrible amenities."
      1.4 "86% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      1.5 "For 85%, the lobby entrance was sub-standard."
      1.1 "89% thought the facilities needed updating."
    View all review categories
    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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