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Hotel Emperador
Best Pool

Gran Via 53, 28013 Madrid, Madrid, Spain
+34 915 472 800

RM 486+

Overall guest ratings

8.2/10 Excellent
Based on 3,943 reviews

Review highlights

  • 9.6
  • 8.6
  • 4.9
  • 4.8

Good to know

  • Friendly service

Nearby

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    About

    Emperador Hotel is located in the central Gran Vía in Madrid, with bus and subway at the door. This emblematic but renovated hotel offers a marvellous terrace in its rooftop, open from May to September, and excelent and privileged views of Madrid, a great outdoor swimming pool, solárium with hammocks or bar for lunches and cocktails, among others.

    Elegant rooms with modern TV

    The Lobby Bar suggests snacks, cocktails and any kind of drinks. Moreover, there are several restaurants 5 minutes walking.

    The hotel offers also gym, saune, hairdressing salon, 24 hours front desk and complimentary WIFI.

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    Hotel Emperador

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • A/V equipment hire
    • Business centre
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Smoking rooms available
    • Free valet parking
    • Washer/dryer available in-room
    • Wedding services
    • Terrace/Patio
    • Gift shop
    • Designated smoking area
    • Storage available
    • Coffee shop
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 3,943 reviews
    • 9.6 "Terrific location."
      9.1 "91% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.6 "Pool is good."
    • 8.1 "Great service."
      8.6 "86% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 6.7 "Sufficient wellness & sports facilities."
    • 6.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 4.9 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      3.5 "65% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      2.8 "Air conditioning was criticized by 72%."
      4.1 "59% had problems with the shower."
      4.3 "57% said the bathroom was dirty."
      0.5 "95% were disappointed with the minibar."
      1.4 "86% thought the tv was sub-standard."
    • 4.8 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      4.6 "54% thought it was too noisy."
      2.8 "Air conditioning was criticized by 72%."
    • 4.6 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.7 "Value below average."
      4.5 "55% thought it was overpriced."
      1.0 "90% said the breakfast was too expensive."
      1.9 "81% said beverages were too expensive."
      0.0 "The price was too high for 100%."
    • 3.2 "Disappointing internet connection."
      4.5 "55% thought it was overpriced."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 2,484 reviews
    • 9.3 "Terrific location."
      8.6 "86% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.1 "Easily accessible by car, said 91%."
    • 8.8 "Pool is good."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 6.8 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.9 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      3.9 "61% didn't like the uncomfortable beds."
      3.6 "64% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      2.7 "Air conditioning was criticized by 73%."
      4.5 "55% had problems with the shower."
      4.3 "57% said the bathroom was dirty."
      0.6 "94% were disappointed with the minibar."
    • 4.5 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 4.3 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      2.7 "Air conditioning was criticized by 73%."
    • 3.9 "Value below average."
      4.6 "54% thought it was overpriced."
      0.9 "91% said the breakfast was too expensive."
      2.5 "75% said beverages were too expensive."
    • 3.0 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
      4.6 "54% thought it was overpriced."
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    Overall rating

    8.4 Excellent
    Based on 1,104 reviews
    • 9.7 "Terrific location."
      9.1 "91% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Pool is good."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 5.8 "Food is average."
    • 4.6 "Bar is not good."
    • 4.5 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      3.2 "68% complained about the bathroom."
      0.9 "For 91%, the rooms looked old."
      1.8 "82% thought they were poorly maintained."
      2.4 "Air conditioning was criticized by 76%."
      1.6 "84% found problems with the furniture."
      4.7 "53% criticized the small bathroom."
    • 3.8 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 3.6 "Value below average."
      4.4 "56% thought it was overpriced."
      1.2 "88% said the breakfast was too expensive."
    • 3.3 "Internet is poor."
      4.4 "56% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    Based on 39 reviews
    • 9.7 "Terrific location."
    • 4.8 "Rooms are not good."

    Overall rating

    8.1 Excellent
    Based on 315 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Pool is good."
    • 8.0 "Great service."
      8.6 "86% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 6.6 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.3 "Breakfast is mediocre."
    • 4.5 "Bar is not good."
    • 4.5 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      3.2 "68% complained about the bathroom."
      1.1 "For 89%, the rooms looked old."
      1.6 "84% thought they were poorly maintained."
      2.8 "Air conditioning was criticized by 72%."
    • 4.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 3.5 "Value below average."
      4.2 "58% thought it was overpriced."
    • 3.1 "Disappointing internet connection."
      4.2 "58% thought it was overpriced."
      2.3 "77% said the wifi quality was bad."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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