Overview

Phoenix Hotel

1-8 Kensington Gardens Square, London, W2 4BH, United Kingdom
+44 207 229 2494

RM 292+

Overall guest ratings

8.1/10 Excellent
Based on 2,081 reviews

Review highlights

  • 9.8
  • 9.5
  • 9.3
  • 6.4

Good to know

  • Very quiet
  • Clean rooms
  • Close to public transport

Nearby

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    About

    The Traditional Phoenix Hotel is located in the Bayswater area of Central London, England. Kensington Palace, the former home of Princess Diana, and leafy Hyde Park are within walking distance. Oxford Street, the county´s major shopping hub, can also be reached on foot. The nearest Tube stations are Bayswater and Queensway. Phoenix Hotel occupies a row of Victorian townhouses along one side of Kensington Gardens square, one of London´s most celebrated garden squares. Reception staff can book sightseeing tours to London Attractions. Complimentary breakfasts are on offer, and there is a comfortably furnished bar. Room service is available. Phoenix Hotel´s 125 guestrooms have complimentary wireless internet access and tea/coffee making facilities.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • No smoking
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 2,081 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.7 "Easily accessible by car, said 87%."
      8.3 "City centre within easy reach, said 83%."
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
      9.7 "97% thought it was clean."
      9.1 "91% said the bathroom was clean."
    • 9.3 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 8.7 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.8 "Housekeeping was great, according to 98%."
      8.6 "86% found the restaurant service to be one of the best."
      7.0 "Lovely bar service, according to 70%."
      8.6 "86% were happy with the room service."
    • 8.0 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 6.4 "Internet is average."
      5.7 "57% thought the wifi quality was ok."
    • 5.7 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.9 "Beds were acceptable for 69%."
      6.4 "Only 64% thought the shower was ok."
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    Overall rating

    8.0 Good
    Based on 728 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.7 "Perfectly clean."
      9.5 "95% said rooms were clean."
      9.7 "97% thought it was clean."
      9.2 "92% said the bathroom was clean."
    • 9.2 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.8 "Great service."
      8.9 "89% found the staff to be very friendly."
      9.8 "Housekeeping was great, according to 98%."
      7.9 "79% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 6.3 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 5.6 "Rooms are ok."
      6.3 "For only 63%, the bathroom was ok."
      6.5 "Beds were acceptable for 65%."
      6.4 "Only 64% thought the shower was ok."
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    Overall rating

    8.3 Excellent
    Based on 332 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.4 "Perfectly clean."
      9.2 "92% said rooms were clean."
      9.7 "97% thought it was clean."
    • 9.2 "Excellent value."
    • 8.5 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 6.0 "Rooms are ok."
      6.1 "For only 61%, the bathroom was ok."
    • 5.9 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
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    Overall rating

    8.0 Good
    Based on 104 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 9.3 "Excellent value."
    • 8.9 "Great service."
    • 8.2 "Breakfast is good."
    • 5.5 "Rooms are ok."
    • 4.5 "Not very comfortable."
      2.0 "80% said rooms were small."
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    Overall rating

    8.2 Excellent
    Based on 915 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
    • 9.5 "Excellent value."
      10.0 "100% thought it was a great value."
    • 9.2 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.7 "97% thought it was clean."
      9.0 "90% said the bathroom was clean."
    • 8.9 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.8 "Housekeeping was great, according to 98%."
    • 7.9 "Good breakfast."
    • 6.5 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 5.2 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      6.6 "For only 66%, the bathroom was ok."
      6.6 "Only 66% thought the shower was ok."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Very quiet"
    "Clean rooms"
    "Close to public transport"
    data provided by TrustYou

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