Overview

Castleton Hotel

164-166 Sussex Gardens, London, W2 1UD, United Kingdom
+44 207 706 4666

RM 374+

Overall guest ratings

6.5/10 Good
Based on 2,160 reviews

Review highlights

  • 9.7
  • 8.2
  • 4.5
  • 4.4

Nearby

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    About

    Located in London City Centre, this hotel is within a 15-minute walk of Hyde Park and Kensington Gardens. Royal Albert Hall and Marble Arch are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.5 Good
    Based on 2,160 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      9.3 "City centre within easy reach, said 93%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "Good access to the airport, said 100%."
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 5.3 "Breakfast is mediocre."
    • 4.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.4 "Not very clean."
      4.7 "53% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
    • 3.0 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
      1.2 "For 88%, the lobby entrance was sub-standard."
      0.6 "94% didn't like the unstylish hotel."
    • 2.5 "Awful rooms."
      0.5 "95% said rooms were small."
      2.0 "80% complained about the bathroom."
      4.7 "53% didn't like the uncomfortable beds."
      0.1 "99% criticized the small bathroom."
      4.7 "53% said rooms were dirty."
      1.2 "88% thought they were poorly maintained."
      2.8 "72% had problems with the shower."
      2.3 "77% found problems with the furniture."
      2.1 "Air conditioning was criticized by 79%."
      3.0 "For 70%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
      4.4 "56% were unhappy with the view."
      0.7 "93% were unsatisfied with the kitchenette."
    • 1.8 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      0.1 "99% criticized the small bathroom."
      3.2 "68% thought it was too noisy."
      2.1 "Air conditioning was criticized by 79%."
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    Overall rating

    6.4 Good
    Based on 820 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.5 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 5.4 "Breakfast is mediocre."
    • 4.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.1 "Not very clean."
      4.3 "57% said rooms were dirty."
      3.3 "67% thought it was rather dirty."
      4.7 "53% said the bathroom was dirty."
    • 3.0 "Horrible vibe."
      1.9 "81% criticized the unstylish hotel."
      1.2 "For 88%, the lobby entrance was sub-standard."
    • 2.3 "Awful rooms."
      0.5 "95% said rooms were small."
      1.6 "84% complained about the bathroom."
      0.1 "99% criticized the small bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      4.3 "57% said rooms were dirty."
      1.0 "90% thought they were poorly maintained."
      2.9 "71% had problems with the shower."
      2.4 "76% found problems with the furniture."
      2.7 "For 73%, the rooms looked old."
      4.7 "53% said the bathroom was dirty."
      1.5 "85% thought the tv was sub-standard."
    • 1.7 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      0.1 "99% criticized the small bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      3.8 "62% thought it was too noisy."
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    Overall rating

    6.4 Good
    Based on 777 reviews
    • 9.7 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 5.0 "Breakfast is mediocre."
    • 4.4 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.0 "Not very clean."
      4.3 "57% said rooms were dirty."
      4.7 "53% said the bathroom was dirty."
    • 2.8 "Horrible vibe."
      1.9 "81% criticized the unstylish hotel."
    • 2.3 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
      0.2 "98% criticized the small bathroom."
      3.3 "67% thought it was too noisy."
      2.2 "Air conditioning was criticized by 78%."
    View all review categories

    Overall rating

    5.8 OK
    Based on 43 reviews
    • 9.8 "Terrific location."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 5.6 "Breakfast is mediocre."
    • 2.6 "Awful rooms."
      0.4 "96% said rooms were small."
      2.3 "77% complained about the bathroom."
    • 1.5 "Quite uncomfortable."
      0.4 "96% said rooms were small."

    Overall rating

    6.6 Good
    Based on 518 reviews
    • 9.8 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to sightseeing."
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      7.5 "75% thought the service was very professional."
    • 5.8 "Breakfast is mediocre."
    • 5.1 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 4.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.3 "Rooms are not good."
      0.4 "96% said rooms were small."
      2.4 "76% complained about the bathroom."
      0.1 "99% criticized the small bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      1.5 "85% thought they were poorly maintained."
      2.8 "72% had problems with the shower."
      2.1 "Air conditioning was criticized by 79%."
      2.2 "78% found problems with the furniture."
      1.4 "86% thought the tv was sub-standard."
      2.9 "For 71%, the rooms looked old."
    • 3.1 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
    • 2.0 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      1.4 "86% complained about the elevator."
    • 1.6 "Quite uncomfortable."
      0.4 "96% said rooms were small."
      0.1 "99% criticized the small bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      3.1 "69% thought it was too noisy."
      2.1 "Air conditioning was criticized by 79%."
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