Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.4 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100% thought it waseasy to get to the train station ." 9.5 "95%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.9 "City centre within easy reach , said 89%." -
5.7 "Average value."
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3.5 "Rooms are not good."3.8 "62% said
rooms were dirty ." 4.5 "55%complained about the bathroom ." 4.2 "58% didn't like theuncomfortable beds ." 1.8 "82% thought they werepoorly maintained ." 1.6 "84% saidrooms were small ." 3.7 "63% thought thetv was sub-standard ." 3.3 "67%criticized the small bathroom ." 3.6 "Air conditioning was criticized by 64%." -
3.2 "Generally quite dirty."3.8 "62% said
rooms were dirty ." 1.5 "85% thoughtit was rather dirty ." 0.8 "Unclean dining area , according to 92%." -
3.1 "Service is unsatisfactory."3.5 "65% found the
staff to be unfriendly ." 1.9 "81% indicated thereception staff was not good ." 3.0 "Bad housekeeping , according to 70%." 2.1 "79% thought theservice was unprofessional ." 1.4 "Hotel security was horrible , thought 86%." -
3.1 "Disappointing internet connection."2.8 "72% said the
wifi quality was bad ." 4.0 "60% thought it wasoverpriced ." -
3.1 "Awful breakfast."3.6 "64% said the
breakfast was too expensive ."
Overall rating
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9.5 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 9.6 "96%liked the proximity to shopping ." -
5.7 "Average value."
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3.8 "Rooms are not good."3.7 "63% said
rooms were dirty ." 4.7 "53%complained about the bathroom ." 3.9 "61% didn't like theuncomfortable beds ." 1.7 "83% thought they werepoorly maintained ." 1.9 "81% saidrooms were small ." 2.1 "79% foundproblems with the furniture ." 3.8 "62% thought thetv was sub-standard ." 3.5 "65%criticized the small bathroom ." 3.6 "Air conditioning was criticized by 64%." -
3.4 "Not very clean."3.7 "63% said
rooms were dirty ." 1.6 "84% thoughtit was rather dirty ." -
3.2 "Service is unsatisfactory."3.6 "64% found the
staff to be unfriendly ." 1.8 "82% indicated thereception staff was not good ." 1.9 "81% thought theservice was unprofessional ." 3.0 "Bad housekeeping , according to 70%." -
3.1 "Disappointing internet connection."2.9 "71% said the
wifi quality was bad ." 3.8 "62% thought it wasoverpriced ." -
3.0 "Awful breakfast."
Overall rating
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9.5 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 9.0 "90%liked the proximity to sightseeing ." -
5.8 "Average value."
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3.5 "Breakfast is below average."
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3.5 "Rooms are not good."4.4 "56%
complained about the bathroom ." 3.5 "65% saidrooms were dirty ." 4.5 "55% didn't like theuncomfortable beds ." 1.8 "82% thought they werepoorly maintained ." 1.8 "82% saidrooms were small ." 2.0 "80% foundproblems with the furniture ." 4.8 "For 52%, therooms looked old ." 4.7 "53% said thebathroom was dirty ." 5.0 "Only 50% thought theshower was ok ." 3.4 "66% thought thetv was sub-standard ." 3.8 "Air conditioning was criticized by 62%." 3.4 "66%criticized the small bathroom ." -
3.2 "Disappointing internet connection."2.9 "71% said the
wifi quality was bad ." 3.9 "61% thought it wasoverpriced ." -
3.1 "Service is unsatisfactory."3.3 "67% found the
staff to be unfriendly ." 2.9 "Bad housekeeping , according to 71%." 1.7 "83% indicated thereception staff was not good ." 1.9 "81% thought theservice was unprofessional ." -
3.0 "Generally quite dirty."3.5 "65% said
rooms were dirty ." 1.6 "84% thoughtit was rather dirty ." 4.7 "53% said thebathroom was dirty ."
Overall rating
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9.4 "Terrific location."
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3.7 "Rooms are not good."4.8 "52%
complained about the bathroom ." 4.0 "60% saidrooms were dirty ." 4.2 "58% didn't like theuncomfortable beds ." 2.3 "77% thought they werepoorly maintained ." -
3.4 "Not very clean."4.0 "60% said
rooms were dirty ." -
3.1 "Service is unsatisfactory."
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3.0 "Horrible vibe."
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1.7 "Terrible amenities."1.6 "84% thought the
building wasn't nice ." 2.2 "78%complained about the elevator ."
Overall rating
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9.4 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100% thought it waseasy to get to the train station ." -
5.9 "Average value."
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3.4 "Rooms are not good."4.7 "53%
complained about the bathroom ." 4.1 "59% saidrooms were dirty ." 3.9 "61% didn't like theuncomfortable beds ." 1.5 "85% thought they werepoorly maintained ." 1.6 "84% saidrooms were small ." 3.6 "64% thought thetv was sub-standard ." 3.2 "68%criticized the small bathroom ." 3.4 "Air conditioning was criticized by 66%." 2.1 "79% foundproblems with the furniture ." -
3.4 "Not very clean."4.1 "59% said
rooms were dirty ." 1.3 "87% thoughtit was rather dirty ." -
3.2 "Service is unsatisfactory."3.4 "66% found the
staff to be unfriendly ." 2.0 "80% indicated thereception staff was not good ." 3.0 "Bad housekeeping , according to 70%." 1.8 "82% thought theservice was unprofessional ." -
3.0 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ." 4.1 "59% thought it wasoverpriced ." -
2.7 "Awful breakfast."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.4review from
It's in central London and close to underground Small room Uncomfortable bed Cheap shower gel, shampoo and soap The pictures in their website are better than what the hotel offers
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3.0review from
Close to the Undergroundstation It was cold in the room where the breakfast was served. The breakfast was not complete (lack of bread, and we had to wait for the eggs)
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3.3review from
there was one particular girl on reception who was very nice and friendly. also there was a heater in the room. which after a couple of bangs with a book heated my room really well -needed in the month of november! ahhh...where do i start. When i got there ( on my own) i was greeted by about 6 men leaning against the reception desk chatting with their friend. I told the guy on reception i had a booking and he said my room would not be ready for half hour and i could leave my bag downstairs. I at least expected a baggage room with some kind of lock. it was just a seated area. I waited and finally got my room which was extremely dirty. I was so frightened of the lack of cleanliness (and i have stayed in some dodgy hostels in my time) that i slept outside the covers of the bed my entire trip. i did not have any spare money to book in somewhere else but i would have if i did,
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6.0review from
Excellent location very near Paddington Station. Excellent price. Staff rather sullen. Not very attentive to guests.
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3.3review from
There was an individual gas heater inside the room, so I could choose myself the room temperature anytime Bathroom was so tiny I could barely fit; shower was broken; there was no place to hang clothes; room was so small; no space around bedroom, no lift to get to 4th floor... very poor hotel I do not recommend it
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4.0review from
The bathroom was newly done up and was much better than I expected I did not like the fact that the hotel consisted of two buildings at all, especially because the second one, in which I stayed, had a completely unguarded entrance. The entrance was a door between two restaurants. Guests are given the key and as a consequence, the door was open all night. this entrance door gives direct acces to the corridor on which all rooms open! The corridor consists of several flights of very steep steps. I very much doubt that the arrangement complies with health and safety rules in the UK. In case of fire, there is no way that guests can get out of their rooms.
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2.0review from
Checking out. - Room very unsecure (lock on door and windows did not work) - Staff (especially hotel manager) rude and unhelpful - Asked for double room and got room for 5 people - No way of adjusting room temperature - People walking up and down firestairs outside room window all night - Lift not operating properly - Taps in bathroom not working properly - TV not operating properly
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3.6review from
24/7 checkin, pc provided in lobby... Dirt cheap price * Toilet smelled horrible. * Noise from outside kept me awake most of the night! Do NOT use this hotel if you have to get up for anything important!
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4.4review from
The blonde girl who worken on the bar was lovely, really friendly. The other staff were a bit misrable and I didn't feel very safe in the room because the lock was not very secure.
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6.8review from
location, comfort of beds, courteous helpful staff,sharing breakfast with multicultral guests, family atmosphere no bath plug ! but can understand reasons why.
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6.4review from
Good location, not too expensive although I reckon it was a bit more towards a two star hotel than a three star as claimed. Otherwise, OK. It's not exactly the Ritz but then you don't have to pay the same price for a room as the Ritz. A mini-bar would have been nice but at least you get tea and coffee in your room.
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3.4review from
It's in central London and close to underground Small room Uncomfortable bed Cheap shower gel, shampoo and soap The pictures in their website are better than what the hotel offers
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3.0review from
Close to the Undergroundstation It was cold in the room where the breakfast was served. The breakfast was not complete (lack of bread, and we had to wait for the eggs)
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3.3review from
there was one particular girl on reception who was very nice and friendly. also there was a heater in the room. which after a couple of bangs with a book heated my room really well -needed in the month of november! ahhh...where do i start. When i got there ( on my own) i was greeted by about 6 men leaning against the reception desk chatting with their friend. I told the guy on reception i had a booking and he said my room would not be ready for half hour and i could leave my bag downstairs. I at least expected a baggage room with some kind of lock. it was just a seated area. I waited and finally got my room which was extremely dirty. I was so frightened of the lack of cleanliness (and i have stayed in some dodgy hostels in my time) that i slept outside the covers of the bed my entire trip. i did not have any spare money to book in somewhere else but i would have if i did,
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6.0review from
Excellent location very near Paddington Station. Excellent price. Staff rather sullen. Not very attentive to guests.
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3.3review from
There was an individual gas heater inside the room, so I could choose myself the room temperature anytime Bathroom was so tiny I could barely fit; shower was broken; there was no place to hang clothes; room was so small; no space around bedroom, no lift to get to 4th floor... very poor hotel I do not recommend it
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4.0review from
The bathroom was newly done up and was much better than I expected I did not like the fact that the hotel consisted of two buildings at all, especially because the second one, in which I stayed, had a completely unguarded entrance. The entrance was a door between two restaurants. Guests are given the key and as a consequence, the door was open all night. this entrance door gives direct acces to the corridor on which all rooms open! The corridor consists of several flights of very steep steps. I very much doubt that the arrangement complies with health and safety rules in the UK. In case of fire, there is no way that guests can get out of their rooms.
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2.0review from
Checking out. - Room very unsecure (lock on door and windows did not work) - Staff (especially hotel manager) rude and unhelpful - Asked for double room and got room for 5 people - No way of adjusting room temperature - People walking up and down firestairs outside room window all night - Lift not operating properly - Taps in bathroom not working properly - TV not operating properly
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3.6review from
24/7 checkin, pc provided in lobby... Dirt cheap price * Toilet smelled horrible. * Noise from outside kept me awake most of the night! Do NOT use this hotel if you have to get up for anything important!
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4.4review from
The blonde girl who worken on the bar was lovely, really friendly. The other staff were a bit misrable and I didn't feel very safe in the room because the lock was not very secure.
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6.4review from
Good location, not too expensive although I reckon it was a bit more towards a two star hotel than a three star as claimed. Otherwise, OK. It's not exactly the Ritz but then you don't have to pay the same price for a room as the Ritz. A mini-bar would have been nice but at least you get tea and coffee in your room.
