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relaxed atmosphere, staff were very helpful and very courtious
I stayed only one short night, so this is only a first impression: hotel is clean and well maintained, staff friendly; I would stay here again. I understand its Ramadan but if you promise breakfast to be ready by 6.30, staff shouldn arrive after seven. The choice was very limted as no cook was around to prepare anything!
The friendliness of the staff All is fine
Did not have a good sleep due to the noise from the another room. Three time calling from other people at outside but wrong room no until 5am only we have a good sleep. Dont have many choice for breakfast.
Location, quality No hair conditioner
Location Need urgent renewal
Food was good and staff were keen to help. Room had seen better days, with TV not showing all advertised channels and extractor fan in bathroom not working (staff were unable to fix either during the eleven days of the stay).
i liked the breakfast and the gardens the room furniture are very old and some are broken...
Very good lake view and the yransportation to the shopping are which close to the hotel ( by boote ).
The lounge I think the hotel taxi ( blue ) over charge me .
Great setting and amazing resort, staff were really friendly and great food As with most resorts in Malaysia the prices are slightly inflated compared to if you go into Kuala Lumpar however the prices are still very cheap compared to the uk
The hotel is very different from any we have stayed in Malaysia. Beautifully designed and ideally located away from the hubub of the city. What really made our stay was the quality of the service given by the staff. They were happy friendly and nothing was too much trouble.
NICE PALACE AND GOOD SERVICE Nothing
Convenient location, easy access to food centre and shopping Unpleasant smell (cigarette), no separation for smoking and non-smoking room
The location nearby the town and easy to look for food. Building and receiption area need to be upgraded.
I like the room service which offers food at affordable prices and also the free wi-fi services.
Value for money. No, there's no swimming pool.
Comfort and the room rate is affordable. I will come again in future. my water heater cause electric short circuit in my room. I cannot use it.
Nice place to relax, nice sea-side view,good water transport to near shopping centre and meal.
Thanks so much
The hotel prices were excellent with great lake view and facilities. The hotel has great design and architecture however it needs re-finishing as it looks old and consumed for a 5 star hotel same feeling you get when entering a Sheraton hotel.
After a busy trip to Europe we stayed at the Mines Wellness Hotel to relax a few days before another long flight home. This worked out very well. We did enjoy our rest there. The staff was very friendly and helpful. When they found out that our flight was not until 9.00 pm. they straight away offered us the use of the room until late in the afternoon at no extra cost. We were also very satisfied with the breakfast on offer, and with the lunch and evening meals that were served at the in house Chinese restaurant at reasonable prices.
Good services from the staff, good scenary, feel relax and very near to shopping mall.
not much! but, receptionist and bellman was very nice and helpful:) 1. ants all over in bathroom 2. old furnitures inside room (chalet) 3. parking (normal parking, not the valet parking) not a good area, bit far from the hotel lobby, not safe enough for lady to walk alone, and no lift! 4. swimming pool closed very early and opened very late 5. why beach hut closed at 6 pm??
I booked this hotel because it is near to the book fair and the shopping mall. We also like the plants and greenery here. The bell boy is also very friendly and helpful. The receptionist at the service counter is not friendly and sour face.
it was a very nice area, surrounding by the natural environment. i felt very peaceful i'm staying in the chalet room,. the condition of that room is not very comfortable... maybe because there are still under maintainace.
The overview on the lake and the landscape. The rooms size and the balkony. Need to be more hygenic in relevant to the insects and lizards. Toilets a bit too old.
big room and nice viewof the sea. Everything was great except some insects found in the breakfast.