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service of the staff
the service was excellent the carpet was run out (room 268). it looks shabby.
The location, the room is very comfortable, friendly and attentive staff. The interior is rather old looking and doesn't reflect 5-start hotel.
Location is ok The room we booked was a disaster, they moved us to the new wing but charged us more for it. The staff were not friendly at all and all they care about is how much tip they will get and th3e service is not great
The roof top bar is a great place to while away time and get a sense of how vibrant the city is. A perfect view of the old Hôtel de Ville and one of the main meeting points in the city. Service is excellent and the breakfast choice is amazing. The style of decoaration is a little dated but this is a minor quiblle. This is a classy hotel.
very good location The hotel is old and rebuilding some parts of the hotel. but nobody told us when we were booking. feel a bit disappointed. but the location is perfect.
the breakfast buffet was fantastic. beds comfortable,not too hard whuich is great! but you need to cover the bottom part of the mattress ensemble with a 'skirt' or valance cover - looks much more professional .The mattress should not be seen at all. you need to put exhaust fans in the bathrooms.
We stayed on the fourth floor. We were woken up frpm the noise from the restaurant on the fifth floor during the early hours of the morning. The refurbishmnet work also meant overall we suffered from a very noisy stay.
Tried tol fob us off with a room with no window when we had booked a junior suite with balcony. We insisted on room we had booked and were told we were being given an upgrade. This was a lie as the room we were given was identical to our friends room who had also booked a junior suite. Found renovation a problem as there was a constant small of paint thinners on the passageway to our room which did not help husband who has a lung problem Being in the centre of Saigon
great position, lovely old building some of the staff very good, some miserable and not good. We had a problem with a taxi that was called in front of the hotel, the security explained where to take us, the driver did not know where to go, afetr driving around for about an hour we went back to the hotel and had to pay full ammount, when we complained about this, with the driver and concierge of the hotel, the concierge did not help us at all and was quite rude and aggresive!
Excellent 5 star hotel with a very French feel about it. Great views of the river from our room but not all rooms have this view. The room was spaceous and exteemly comfortable but the bathroom didn't have a separate shower compartment. You had to shower in the bath. The staff were very helpful and all spoke good English. Excellent breakfast buffet but because it's mostly outdoor seating this is limited if it's raining. Walking distance to most of the city landmarks and some great shopping right outside the hotel. Highly recommended. There were several places where you could get a drink but there was no 'really good' bar.
Central location, helpful staff, excellent breakfast. We were upgraded to a suite without asking for it. nothing to complain about, we were staisfied
General ambiance and 'majestic' charm of this colonial styled hotel. Breakfast good quality and varied. All staff very professional. We stayed in the 'new' wing and the room overlooked the main pedestrianised Nguyen Hue. Unfortunately while we were there a stage had been set up for a weekend event - which while not an issue in itself - was a problem as they were practicing until 3:00am at loud and varying noise levels (literally 75dB according to phone app). This highlighted poor noise insulation through the windows of the hotel room.
For a stay of 5 nights we asked for a twin-bed room quiet and with good light.Our room was a queen-bed room with a no-view window to a backyard, the windowglass was whited, if we opened it we could only see dirty canroofs.The room was on the 4th floor, just under the kitchen or cuproom where breakfast was prepared, everyday before 6.00 am.we were awoken by the sound of the maiden shooes.The room had very bad natural light, in the afternoon we needed to turn lights to be able to read. Brekfast was served till 10, even in the weekend, and 10 minutes before 10.00 they were allready preparing closing.
Friendlyness of the staff and location
I found the hotel to be one of the best I've stayed at. The check in process was simple and quick (and ready 15 minutes after I made the booking online). The room was well maintained and the staff courtious and attentive. I would have no hesitation booking with this establishment again. Food service was excellent The elevator was a little slow but this was a very minor inconvenience.
its location, the fact that it is an old hotel and has been renewed, it has some history
Style, atmosphere Road noise
Location and ambiance Breakfast ( rich and satisfactory ) being displayed on the rooftop is affected by the sun and flies , not a pleasant sight...
good location, nice staff, nice swimming pool, lovely place for holiday. the bathroom facility is a little bit old. Airconditioner is a bit noisy
A comfortable hotel to say ive stayed at....great great location.
i liked the style and the taste .the people were very friendly especially the people in the bar
Location The breakfast can be improoved
Relax atmosphere,comfort,swimmimg-pool almost nothing,exept the cockroach on the table at the lobby-bar and big rat at the hall ...
Good location, breakfast choices, helpful staff, good tour options. Avoid rooms overlooking construction projects.
location .rooms are good no
We had a "grand suite" ; 100sq m of 1st class accommodation - 2 bedrooms, 2 bathrooms and a large lounge area. Spotlessly clean throughout the hotel . All the staff from the doormen to the waiters could not have been more helpful; always smiling and willing to help. The breakfast choice was top notch, catering for Asian and Western tastes. The hotel also serves lunch and dinner which we enjoyed immensely, with main courses from about £3 to £12 and there are buffets on the 12th floor of the new wing with superb city views. Good length outdoor pool, inexpensive bars and a small "casino", which I didn't use so can't comment on. 7 nights with most meals for 3 (+ up to 4 guests) + extras = $2000. Full marks all round. I've stayed in many hotels and there's usually some niggle, but I can't think of a single adverse point . No noise came through at night, even in its city location.
The hotel is beautiful with excellent staff and amenities. The rooms are lovely and the position is fantastic.
Good location. Located on the main shopping street. Size of the room. Noise from outside and next door. They even woke me up during the night. The service and breakfast was just average. Doesnt worth the $$ I paid. There are much better hotels on the same street for nearly the same price.
We were very happy with the location, great view of the city and river, great amenities in the hotel, rooftop pool was cool! Great restaurant and decent menu. Service was exceptional. Jacky the Guest Service/Concierge was wonderful, very helpful with local tips and keeping us girls safe! Will definitely stay here again when I'm back. Some updating could be done but we did notice construction was underway on some floors so I'm sure that's happening.
price of food was too expensive so we decided to skip meals there.
nice hotel and good location
I liked the lobby, pool and gym. The guest room was old and outdated. Carpeting was frayed, bathroom fixtures old, hallways smelled very bad due to overuse of air freshener. I wouldn't stay there again unless guest rooms were completely remodeled.
We were pampered with excellent accommodations and good food plus service. We could have stayed a bit longer, 8 days should have been 10 days!
The Location was ok.. Hotel Staff and Room Hygien was an issue
They were kind and friendly and tried their best to fulfill my requests. I have seen other hotels during my stay in Ho Chi Minh, and I was glad that I chose to stay here. Perhaps compared to the other hotels, the hotel was located in a slightly far side of the main streets. However, this was not a big problem since things were easily accessible by foot or taxi.
Good location, cleanliness of facilities and above-average services Too pricey for comparable hotels in the region (and room price does not include even breakfast)! Internet charge is also ridiculous! No mileage given to any hotel/airline frequent customer programs.
nearness to the central district no wi-fi. staff does not know good english.
Nice gym and pool. Great breakfasts
The staff were all very friendly and helpful. They immediately found an opportunity to upgrade us on check in. Although breakfast was a nice feature each day along with some drinks / snacks in the evening, we didn't get our 50usd value out of this. Additionally, we were so looking forward to using the pool, and the First day we got a chance was Friday. Little did we know that the hotel finds more value in charging admission for the locals to come and party by the pool on Fridays than ensuring their paid guests have a pool to use. We could barely walk around the pool let alone find a place to sit and relax. Absolutely a disappointment to to say the least. Would not stay here again.
Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop. Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop.
This hotel is beautiful! the breakfast buffet and room service was great! The pool party Saigon soul was supper fun great music (not for kids). overall cleanliness was up to par. Really happy with the prices I will cook here next time I visit.
Grrrreat breakfast with enough food to eat all day. I wish it was open for lunch and dinner. The fruit is amazing and the omelet station was wonderful. Great tour desk in the lobby. The staff couldn't have been more helpful. The lobby bar is a great place to meet friends and people watch. The bartenders were not trained past the few drinks on their menu. If we ordered something off their limited menu, they weren't able to do it unless we told them how. The concierge had limited knowledge of restaurants other then in the local vicinity with local food. It would have been nice to have options of international cuisine in the down town area.
I enjoy everything at this hotel,Beautiful pool on the roof,excellent breakfast,the staff is awesome ,Clean,Modern,Great River View. Reasonably priced for what they offer.I give them 4 star rating!!!! If you are from USA you can stay at this excellent place for the same price as motel 6!!! You will not be sorry when you check into your beautiful room. I have stayed here twice once in 2014 and now 2015.Always the same excellent service and quality. I enjoyed everything
Just the right everything - size,location,design,professionalism,friendly,fantastic breakfast,perfect pool...... To minor to mention withought a consulting fee :-)
Should avoid stuff walking on the emergency stairs, very noisy for guests who stay next to it, I stay at room no.1808, can still hear people walking up and down at 11pm.
Staff was very friendly and helpful. Their English was very good. The breakfast buffet was very good. The river-side view was nice. The roof-deck pool / bar was nice ... designed more for lounging adults, but was also fine for a dip with young children. Room was a little small.
Overall everything was quite acceptable Overall everything was quite acceptable
The hotel is in a very good position and looks very clean and attractive externally. The bathrooms need updating. Our bathroom was very old and smelled musty.
A spacious, character-filled, historic hotel in the perfect location to explore central Saigon. Every hotel we visited in Vietnam shared the same trait - a harder-than-average mattress.
the concierge very helpfull, wiffi working well and free access even in the room
The main advantage of this hotel is that it is centrally located. And for those who like staying in a hotel full of "history", this is the place, but do not expect service up to international standards. Staff is not really welcoming and behave like civil servants. Rather poor breakfast for this category of hotel.
Historical style hotel (1880) with excellent location (Opera view). Fair value for money. Nothing special except of it's history. No pool.
The location is perfect and I liked the colonial style of the hotel (built in 1880). Some facilities could be renewed (e.g. the showers are rather poor). We had to change room twice. The first room (twin beds only) was on the 1st floor and by far too noisy with a window facing the hotel bar. The 2nd room was on the 2nd floor and great with a blacony to the courtyard. However, the shower broke at 3am and we had to change to another room which was not as good as the 2nd one.
Great location, very spacious rooms with nice wooden furniture and luxury decoration
Very good positioned to explore the City walking. Very big room but quite noisy at night (old windows), bathroom somewhat oldfashioned. Breakfast itself was good in a nice location (patio) which was, hoewver, very noisy due to all the aircon machines.
the hotel was in a very central location and we felt was good value for the room rate. All staff very very helpful would like breakfast to be continued to later time 10.30am
Good location, decent value for money a little noisy and service (one receptionist in particular) can be improved
The most enjoyable part of my stay was after checked out and left the building. I am afraid to inform you my stay was quite unsettling, mainly due to the reception and staff being quite unfriendly.
Service oriented, friendly while remaining professional, good selection of services spa, restaurant, bars and reception, free WiFi. Lighting in the bathroom was poor and decor of bathroom is very 90's
we liked everything about this hotel
Excellent facilities and location. Food is superb. Highly recommended!!! None
The Hotel Location is very good, very close to shopping malls, easy access to the rest of the city. highly recommended for Business Trip. Hotel staff don't speak good English (very poor pronunciation).. difficult to communicate.
I think it is arguably the best located hotel in HMC. The rooms were large, clean and well serviced and had the biggest bed that I have seen. Nothing worth mentioning but if I want to nitpick then the restaurants are not up there with the best.
Size of the room Amenity kit in bathroom Saigon Saigon Bar (Rooftop) -
The bed is comfy..
This hotel is nice enough and has a fantastic location. We had just stayed in Singapore earlier in the week and thought there was no comparison. If you really want to spoil yourself- try the Park Hyatt right across the street. Everything was good- just not amazing. I might also try New World Hotel or the new Intercontinental. The location for both New World and Intercontinental aren't as good but the Intercontinental is brand new and may have higher standards. I believe the New World is foreign owned and managed. No glass showers, difficult to use key in elevator, room smelled a bit. While they tried, I didn't feel like it was really 5* service.
Central to business district, restaurants, close to airport and very efficient quality hotel All ok
hotel was very conveniently located. It was clean, comfortable and well maintained.
Great location. Within walking distance to many nice restaurants and local tourist hangouts. Staff at breakfast buffet needs more training. Getting a coffee to go was a big deal as you are only supposed to consume buffet items in the restaurant. Really? For a second cup of coffee that I wanted to walk out with since I was running tight on time. Other staff was very helpful,specially the concierge.
Fantastic service and amenities. Overall, a cool & chic hotel.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
luxury, convunient, good restarants, excellent service
Good city hotel. Close enough to city center. Nice pool on the roof.
Location is a 5 minutes taxi ride from main area of town, staff are excellent however the rooms could do with updating a little
I would actually consider this a 'luxury' hotel by HCMC standard. Interior decor and ambience are classy and posh, and pretty well-maintained. Location is a little out of the way from the main city attractions and shopping but the hotel provides half-hourly one-way shuttle bus to the trade tax centre and benthanh market. Definitely not a budget hotel, but worth a stay if you're on a business trip or feeling like pampering yourself.
Nice hotel, an oasis in the busy noisey city. Waiting staff were not very polite unlike the rest of the staff.
The greeting from the staff, extremely helpful we relly enjoyed the experience. The change rooms poolside where in a shanbles, very disappointing
we would like swimming in the pool and have a breakfast
the middle of the city centre and international standard
Club service with meals all waking hours is great!
It was good for the most part Rooms way too small‼️‼️‼️