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The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
view I must go away two days before and I must pay for all period. This condition is not correct.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
In Centre City. Near The Aquarium
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
there is no wide varity in food menu
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
Knowledgeable staff making good recommendations. Cleanliness.Provision of umbrellas--it rained heavily Breakfast room needs textiles--- a rug on floor / curtaining to stop the hard sound echoes due to too many hard surfaces in an enclosed room.
Nice room and good bathroom, friendly staff. Central location in old city. There some problems with the free WIFI but the staff has done their best to solve it. Neighbourhood can be a bit disquiet at night.
The location was great. The hotel is easy access to city center and seaside. The staffs were very cooperative especially who names Michaeil was very helpful. Thank you.
We liked that it was close to the port where we were embarking on a cruise(as well as the airport)--also, that we could walk to the aquarium.There were several restaurants within walking distance. The room was small and narrow but clean. They would not use our Visa credit card although it was the card we used to reserve the room. Luckily, we had a different card that worked. We were told the taxi ride from airport to hotel would be about 10-15 euro but we were charged 42!! So, get a price below 20 before getting into a cab!
in the center of the city
central location, atmosphere, friendliness, good breakfast bit noisy - windows did not seem to cut out the noise - but added to the atmosphere. car parking expensive - space outside the hotel very difficult to access, it would be better to go straight to the car park!
Everything but not the location. The location and that you cannot find the hotel we search 2 hours to find the hotel we asked a lot of people and we use GPS at all.
Breakfast not excellent
Staff were really good: helpful and friendly. The location is excellant - right in the old port area.
By far the best hotel I stayed in during my trip in the Riviera. Excellent Air Conditioning.
Nice staff and good quality/price ratio.
Free internet, very helpful staff. Breakfast could be improved
Good centre for visiting the old town of Genoa. Very convenient for transport. Had internet in all rooms and in lobby. Continental breakfast was good. Bed was narrow and hard. Hotel is on 3rd and 4th floors of old office building, and thus had little presence on the (pedestrian) road outside. Accessed by small and ancient 'cage' lift.
Rooms small... but not bad for European City standards. Staff very friendly.
Big room, separate bad for child
the location the size of the room
Conveniently close to train station and harbor; good breakfast served earlier than in most other hotels
My girlfriend and I staied in Hotel Helvetia just one night during a weekend in Genova and all has been perfect! The staff is very friendly and really kind! The position is fantastic and the price is onest, it has been a fantastic choice for our week-end visiting the Acquario di Genova (see the distance in Google Maps)! This hotel is recomended referring to our direct experience! Maybe the room was a bit small but it is perfect for short trip!
Incredibly helpful staff. Central location. Easy to find. Room was spotlessly clean. Room was slightly on the small side - but we booked a basic room & it was fine for a couple of nights.
Great location, not too far from the main station and not too far from the Port or the main square. Staff were very helpful, esp the lady on the day always helped with questions and queries. The only problem I found was on check out they wanted payment in cash which I didn't have so had to go find an ATM and get out enough. I told the guy on the desk I didn't have cash and he gave me no other option, there was a efpos machine on the desk so no idea why I couldn't use my card. Put a whole dampener on the stay.
Inexpensive accommodation close to station Room on busy street - very noisy
The hotel staff's ability to communicate in English and their willingness to provide a map of the area, walking directions, key points of interest, restaurant suggestions, information on train schedules, and taxi notification was wonderful. The hotel staff was able to accommodate everything that we needed and answer all of our questions. The service was top notch!
central & close to station We had to carry our baggage up two flights of stairs to reception. No lift to foyer but lift to rooms. Was inconvenient with 5 women & suit cases
This Hotel had steps to get to reception and no help with elderly mother. Room very small and cramped wod not recommed unless very cheap. Up side street and not easy to find
Good value rooms, clean & well located in the city The staff.
no lift and a large number of steps to climb at main entrance
Very comfortable breakfast was adiquit The bed was only 2.6in like a childs trundle the first day the room was unserviced
Nothing, we did enjoy leaving They refused my crew entry one night because they had not been paid even though we had not checked out yet and then when we did pay there was a discrepancy on the total which they wanted to resolve with a fight, threatening my colleague and swearing. They are a very aggressive staff force and we were terrified.
Position in the heart of Genova Very small room, very small bathroom. Breakfast available from 8.30 to 9.00!!! Very bad people coming back in the evening/night. Really too much expensive for the quality they offer.
Closeness to points of interest (Acquarium, Porto Antico in general), very pleasant, helpful staff.
Good situation. They only speak italian !
Nothing For a 3 star hotel, they do not have functioning telephone lines. You can not make a call outside. No internet facilities, no ironing facilities, a very long, narrow stairs at the entrance without lift and the worst is; the area is extremely dangerous in the nights. You can not go out at all.
The only positive argument for us is that the hotel (???) is situated in the by Unesco protected pedestrion zone of the city, on walking distance from stazione principe and nearby restaurants, harbour... No trafic allowed but... (read our negative argments) Huuuuge cockroach in the bathroom - bad smell out of the foot washer without trivet - terrible disturbance on all tv channels - shower walls full of mould - no reading lounge - staff spoke only a few words english, no communication with guests - internet to pay for this room price?? - no minibar in the room to keep water cool - electricity works in all halls - not finished wall painting - window can't be opened - very noisy airconditioning machine in the room - partybeasts loudly passing through the street during night and early morning - breakfast is a disgrace : packed toast bread but no toaster, cornflakes but no milk, no fresh bread, no ham, no cheese, only few coffee cakes for all and packed cookies, no fresh juice, no eggs, no fruits
Not far from Train station, good location. 1 hour free internet was handy. Breakfast was nice, so too was the waiter. Noise outside was awful, kept us awake most of the night. They wouldnt allow a 5 minute early breakfast because we had to catch a train. English was a struggle. Very expensive for what you get. No fridge or aircon.
Nice place, small price, basic hotel in a cute central road. Reception willing to help.
nothing to like about Room layout and breakfast
Very close to Porto Vecchio and the Aquarium. Staff very helpfull
Location was excellent - in the middle of everything. Stuff very nice, the room was clean and comfortable.
If you don’t want to ruin your impression of Genova and Italy choose another hotel – the staff is very unpleasant and impolite.
Friendly staff. Clean. Close proximity to everything. It lives up to it's name - mini.But given the price...
It was pleasant enough and had everything I needed.