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Gatlinburg hotels near Mysterious Mansion
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Best Gatlinburg hotels near Mysterious Mansion
When you stay at Margaritaville Resort Gatlinburg in Gatlinburg, you'll be in the mountains, within a 5-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Overall 9.5 Excellent
Based on 1,517 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Atmosphere
Cons: Took forever to get breakfast
"Located in the heart of Gatlinburg, this hotel is within a 10-minute walk of Ober Gatlinburg Ski Area & Amusement Park, Gatlinburg SkyLift Park and Great Smoky Mountains National Park. Ripley's Believe It Or Not Museum and Ole Smoky Moonshine Distillery are also within 10 minutes. "
Overall 8.9 Excellent
Based on 449 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Excellent
9.6
Pros: Great location and great service . Great access to pRk.
Cons: Didn't realize I didn't receive my hilton points when booking through a third party. That was what I was told by the staff.
Excellent
10.0
Pros: Breakfast was done well especially during COVID-19 and the staff was extremely helpful and friendly. A+
Cons: You all are doing well. Thank you for a wonderful stay :)
Good
7.7
Pros: Cozy beds, nice shower, clean room
Cons: Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at
Excellent
10.0
"Located in the heart of Gatlinburg, this hotel is steps away from Gatlinburg Ziplines, Gatlinburg SkyLift Park and Ripley's Believe It Or Not Museum. Ole Smoky Moonshine Distillery and Gatlinburg Space Needle are also within 5 minutes. "
Overall 8.4 Excellent
Based on 1,429 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6.8
Excellent
8.8
Pros: While this is an older hotel it was perfect for a nights stay. We were stopping in Gatlinburg for a night and we just wanted a room close to the main street. The hotel was about a block from the restaurants and shops. It was clean and had a refrigerator and microwave which was all we really needed. The bed was ok and it was quiet. Would've preferred a room with a king bed but that wasn't available. Which isn't the fault of the hotel. Parking was easy. The only thing I would say could've been a problem is that the room we were in was in a separate building from the main desk so it wasn't convenient to go to the front desk if we needed anything. Check in was fast and the gentleman working as very nice.
Good
7.4
Good
6.0
Excellent
10.0
Okay
4.5
Pros: It's a good location, we have enjoyed it in the past
Cons: It was very dirty this time. Sticky floors, dark long hair everywhere, extra dirty bed topper, and when we woke up the next morning there was a cockroach on the headboard. Incredibly disturbing. In the past this has been an excellent value for the stay but the cleaning staff had clearly left things in poor standing. Also a burnt out bulb in the lamp stand and there is a gap running all the way around the entry door to the room so we could smell the very strong scent of marijuana coming from the next room, which isnt exactly the fault of the motel, but the door should be better insulated at least.
Excellent
10.0
Excellent
10.0
Pros: I was very happy with the room I rented at the Econo Lodge Inn. The room was clean and very nice. I had no problems with anything in the room.
Excellent
9.4
Pros: The hotel was ok. It was located in a perfect spot. It was close to the park and right by the Main Street through Gatlinburg. The room was comfortable and clean. We had a balcony which was nice but the view was of a parking lot. This is a good hotel if you don't plan to vacation at the hotel. We used it to sleep and spent the days at the park so it was perfect for us. Free breakfast was a plus but you got to get there early being that the dinning area is so small. I will stay here again.
Cons: The room and hotel were very basic and small. dinning area is very small so getting to the breakfast area early is a must. Hotel is a bit dated also. Nothing major is wrong with any of this and I would stay here again.
"This family-friendly Gatlinburg hotel is located in a national park, within a 15-minute walk of Traffic Light #6, Ripley's Aquarium of the Smokies and Gatlinburg Convention Center. Gatlinburg SkyLift Park and Gatlinburg Space Needle are also within 1 mile (2 km). "
Overall 8.3 Excellent
Based on 2,075 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
10.0
Pros: The location was fabulous along with the Mountain View!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The outdoor area around the hotel and the pool. Of course the cookies were fantastic!
Excellent
9.7
Pros: Everything we expected and then some. Staff was courteous, and rooms were quiet. Can't wait to come back again.
Excellent
9.1
Excellent
10.0
Excellent
10.0
Good
7.0
Excellent
9.7
Okay
5.1
Cons: We were told we would have two queen sized beds and received two full size beds. For paying as much as we did, not a very nice room at all.
Good
6.0
Pros: The breakfast was the highlight of this hotel. Rooms are over priced for their age and size.
Excellent
9.7
Pros: The view and bed linens
Cons: The coffee. Fresh brewed in lobby would have been nice. Furnishings were scuffed badly.
Excellent
9.4
Excellent
9.4
Excellent
10.0
Excellent
9.1
Pros: The overall stay was great
Cons: The staff could be better
Excellent
10.0
Excellent
10.0
Pros: Everything was wonderful and the price was also great
Excellent
10.0
Excellent
10.0
Pros: I loved how safe and welcoming The Park Vista is. The family pool area was outstanding! Enjoyed!
Cons: Ate dinner downstairs at the onsite dining area. Didn't care for the Greek Chicken w/Couscous. Very dry
Excellent
10.0
Pros: Pool
Good
6.0
Cons: Property is worn out and looks decades old in style. Just a very outdated atmosphere. Room did not get cleaned one day. Maid went in took his/her tip, barely took the trash out, and left everything as she/he found it.
Excellent
8.0
Pros: Pool and lounge facilities were top notch. Beautiful building. Amazing view. Because of the view though, you end up quite a ways outside of Gatlinburg proper. Also the bed was akin to a hammock, which my back objected to
Excellent
8.5
Pros: It was very clean and staff was very helpful and nice
Cons: The pool had way too much chlorine all the kids were coughing and their eyes were burning but the area was very clean.
Excellent
10.0
Pros: Great view of Mount Le Conte. Above, and away from all the activity in Gatlinburg. Very friendly, and helpful staff. Clean, comfortable rooms.The restaurant was very nice; good service, good food. We would stay here again in a heartbeat. And the cookies at the front desk!
Cons: We stayed for a week, most people/families don't, which means that there are a lot of rooms to turn over every day. House keeping has more than they can handle, and on two occasions our room was not cleaned until 5:00 P.M. Check in appears to take a while (that wasn't the case for us), not sure why.
Good
7.7
Pros: When most lower rated hotels would offer a free breakfast we found few amenities. Very disappointed that even the popcorn was overpriced at $3 a bag -should have been free. Other than that the view was beautiful and a nice pool.
Located in Gatlinburg, Edgewater Hotel - Gatlinburg is in a national park, a 3-minute walk from Ripley's Aquarium of the Smokies and 5 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Overall 8.3 Excellent
Based on 1,983 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Pros: We loved the convenience of the location.
Cons: The parking garage was horrible. Spaces are too narrow.
Excellent
9.7
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Nice rooms. Great amenities. Excellent value. This is where we will be staying when we go to Gatlinburg.
Cons: Nothing.
Excellent
9.7
Excellent
8.6
Pros: The hotel was pretty clean. The location to downtown Gatlinburg was fantastic. The continental breakfast was more than the cereal and muffins that you get in other places. The staff was as helpful as they were allowed to be.
Cons: The bathroom was tiny and crowded as was the room. The walls were so thin that we could hear the phone conversation of the man in the next room as well as the female that was on the other end of the phone line. The "Mountain-side View" that we were supposed to have was the employee parking lot and a steep hill with a lot of trash and debris on it. The Kayak website leads you to believe that you can get a Smoking room, but you are not allowed to even smoke on the balconies of these rooms as it is a "No Smoking on the Grounds" property.
Good
6.2
Excellent
8.5
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
5.1
Pros: Location was fantastic
Cons: The beds were very hard. The bathroom could have been cleaner. I also didn't expect to have well worn towels and very old soap (had brown spots all over it if in enclosed package).
Good
6.0
Pros: location to everything was good. room was clean.
Cons: no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub
Excellent
8.0
Pros: You can walk to everything in gatlinburg. It's a perfect place to stay if you don't need a very romantic get away.
Cons: The refrigerator made a noise all night. The heater was either burning hot or off which made it a icebox.
Okay
5.1
Pros: Staff was nice. Walking distance.
Cons: Pool was under construction and the website should have told that. I chose that one because it had an indoor pool and hot tub and pause about $50 more a night since other hotels had seasonal ones that weren't open this time of year.
Excellent
9.7
Pros: Breakfast was delicious with many options. Staff was great and had toothpaste (which I forgot). Fantastic location. Less than a five minute walk to the aquarium and the strip is one block over with easy access. The hotel is on a very quiet street and there is a really nice sitting area down by the river.
Cons: The only complaints I have are minor. The parking garage has some weird parts to it. It's clearly conformed to the mountain behind the hotel. Also the lamps between the beds didn't work, but the staff probably would have fixed it if I had let them know. Also there were plenty of other lights in the room.
Welcome to Howard Johnson Downtown Gatlinburg, a comfortable hotel located off US-441 just steps from the exciting downtown area. Check out the Gatlinburg Strip, where you will find attractions like the Gatlinburg SkyLift and Ole Smoky Moonshine distillery. We are less than a mile from the entrance to Great Smoky Mountains National Park, a popular spot for hiking, fishing, and more outdoor adventure. You can also take a short drive to Dollywood, the famous theme park owned by country music legend Dolly Parton.
Overall 8.1 Excellent
Based on 2,440 reviews
All
- All
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: cleanliness, price, distance from the strip
Cons: nothing
Excellent
8.0
Pros: I like the closeness to downtown Gatlinburg and the beds were very comfortable and great rate
Cons: Needs bigger TV different bed spreads and a little face-lift.
"Situated in Gatlinburg, this hotel is within a 15-minute walk of Traffic Light #1 and Ripley's Aquarium of the Smokies. Gatlinburg SkyLift Park and Ripley's Believe It Or Not Museum are also within 1 mile (2 km). "
Overall 8.0 Excellent
Based on 3,387 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Okay
4.0
Excellent
10.0
Pros: It's got a beautiful view of the water
Excellent
10.0
Pros: We enjoyed every aspect of our stay. The room was great. Staff was very pleasant. We couldn't have asked for a better location. I would definitely recommend this hotel to my friends and family.
Cons: N/A
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Balcony on the river, comfortable beds, indoor pool, fire pit
Cons: traffic noise
Excellent
8.0
Pros: Breakfast was a really nice feature of the hotel. Great views right on the river.
Cons: Balconies could use some privacy feature. You feel like you’re on top of your neighbor. The room had several dead bugs on walls towards the ceilings.
Excellent
10.0
Pros: Clean and cozy hotel. Staff was attentive and went above and beyond my expectations to ensure a pleased visit. The balcony and view was awesome! The pool was open 24 hours, and was very very clean. Conveniently located to multiple shopping/restaurants areas. Breakfast bar had a variety of options and was pretty good. :)
Cons: Parking was limited. Fireplace didn’t work.
Excellent
8.0
Pros: Very nice place and convenient to Gatlinburg and all attractions. Free breakfast was good. Kids enjoyed the indoor pool. We will stay here again.
Cons: It was a little hard at times to get in and out with all the traffic
Good
6.2
Pros: Baymont Inn is a decent location just off the main drag which was nice as it was away from the majority of the noise and nightlife. The room was clean and had a fireplace and a patio. Everything in the room was spacious except for the bathroom. Breakfast was good and they kept it stocked throughout.
Cons: All rooms are accessed from the outside (no internal hallways). You don't have to go into the lobby to gain access to the stairs up to the room. The pool was warm however, it was over chlorinated like most hotel pools. Bathroom was very small and I could tell the place was slowly being updated. I think that the price for this hotel was a lot more than it should have been. This hotel would fit most people's needs its not the best nor the worst.
Excellent
10.0
Pros: I cannot say enough good things about this hotel. Its literally by the water front, the room has an incredible view of the mountains and the local hotels are neat and the town is very tourist friendly, there are local trolleys to help you get around. It's beautiful and full of cute shops, definately worth exploring.
Excellent
9.1
Pros: Staff was super friendly, breakfast every morning in the lobby was more than expected, and river views from room are amazing. About two blocks from town, shops and dining. There is a trolly right outside hotel if you don't/can't walk a lot. The stream sounds were fantastic!
Cons: When walking into the room for the first time it was damp. We turned the fan in the bathroom on and opened the balcony door for a bit to let it air out. It never really seemed to 'dry out' in the room. That's okay, there was so much to do in and around town, we mostly slept there. You can hear traffic from parkway in the room.
With a stay at River Terrace Resort & Convention Center in Gatlinburg, you'll be a 3-minute walk from Ripley's Aquarium of the Smokies and 7 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Overall 7.9 Good
Based on 2,408 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
4.6
Pros: The river location
Cons: Cleanliness if the room, lock broke on the door , one bed was lower than the other
Excellent
8.2
Pros: Nice Location Quiet Pretty view Value for the money
Cons: A little dated Pillows were flat
Good
6.5
Pros: We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up.
Cons: Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
Excellent
8.5
Pros: Fact the location was in town and scenic overlooking the Little Pigeon river. Could and did walk to venues around town easily.
Cons: Was Christmas day when we checked in and being the holiday I can understand the strain of maintaining levels of service. were given a room on the 6th floor which ended up having not been cleaned. Walked in to someone else's mess, guess the room had been cleared off the computer so as to be let out again. So we hauled our gear back down to the lobby got another room that worked out fine for our 2 night stay. Couldn't find the TV remote there which was found later under/behind the bed headboard. Before finding called desk about it. Maint. man brought one in less than 4 minutes. Wow! Was nice/pleasant as he programed it to work. Overall visit was good with a few bumps. Enjoy.
Excellent
10.0
Pros: Love that the strip was just across the street. It made it easy with having 2 small children. Room was super clean very good size. We had 2 queen beds and plenty of room to walk around without feeling cramped.
Good
7.7
Excellent
8.0
Pros: Location
Cons: We heard the t.v. in the room next to ours.I believe that the room was empty
Mediocre
3.3
Pros: Location
Cons: Unattentive , uncaring staff. No breakfast as advertised, dirty. Foyer/front desk is the only nice thing about this hotel. Needs upgraded badly. Tub was atrocious. I asked for shower gel and was given a free sample of shampoo from a magazine. My son had a wire stuck in his foot from the crumbling wall of the kiddie pool. Maintainence man told me if I didn't like it to go to a different pool. Terribly disappointed. Wasted so much money. I'd never use this site again. Took friend her husband and family with us, utterly embarrassed. No compensation whatsoever considered
Excellent
10.0
Pros: Close to everything
Cons: Climbing that hill to our room
Good
6.6
Pros: Location! ! Great view
Cons: Room had funky smell early check out 1000am
Mediocre
2.0
Pros: The room on the river was decent minus the drunk guy who walked by and randomly tried to fight us
Cons: When we got there the woman could not find our room. I booked through kayak which sent us to getaroom.com, the staff at getaroom handled the situation well considering the mistake on someone's part. Either way it took an hour to check in. Then one of my kids got 23 dollars stolen out of his pants. When I reported it the lady (at the hotel) disregarded it saying the maid thought it was a tip....but it makes sense, every maid should take what they want from kids pockets. Really though for the money I just expected decent humans working for them and none were found. Find another hotel its Gatlinburg, there are plenty.
Mediocre
2.0
Cons: Dirty, out of date, loud guests, overall just a nasty place.
Excellent
10.0
Pros: Awesome
Excellent
10.0
Pros: Location was great
Cons: Dated, they need to spend some money to upgrade. But it was OK.
Excellent
8.5
Pros: Location; pool
Cons: No breakfast included; phone in room did not work
Excellent
8.0
Pros: Location was great. It's right next door to the aquarium. The city is very walkable. It's an older hotel. Our room was large, but could benefit from some updating. We had a great view of the city.
Cons: Poor internet connection.
Good
7.1
Pros: Free upgrade on room and the staff were nice. Location could not have been better.
Cons: Tv and wifi didn't work
Excellent
10.0
Pros: Staff was really nice. The room was clean and we were very comfortable while we were there. The resort was right behind the main strip it was great.
Okay
5.4
Pros: Location is good for the price. Rooms are in bad need of updating.
Cons: Rooms haven't been updated for probably 30+ years.
Excellent
10.0
Pros: Everything!
Cons: They don't have breakfast included :)
Excellent
10.0
Pros: location
Excellent
9.3
Pros: The large room size was great! The large tub in the room was also excellent.
Cons: The bathroom needs some major TLC.
Mediocre
2.0
Cons: Bugs in the bed!!!!
Excellent
8.5
Pros: Location
Okay
4.0
Pros: The price wasn't too bad
Cons: The fact that there was dead bugs and I had to kill a few myself. And of course it didn't look as nice as the pictures.
Good
6.0
Okay
4.2
Pros: Location was good ,priced ok,
Cons: Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
Good
7.1
Pros: The resort is pretty and is in a great location for walking to the strip on Gatlinburg. Perfect for us wanting to walk around and not have to venture too far away. For the price I couldn't complain.
Cons: The room wasn't as clean as I hoped. The floor was a little sticky. We also had made reservations for two double beds but only had a single king bed when we got there. I called the front desk about it and they said they were booked, sorry about our luck basically.
Okay
4.8
Pros: Within walking distance to everything.
Cons: For the 3rd time we didn't get the room we booked. Rub had hair in it from previous guest. Pool is still broken, have a second pool up near office that works.
Excellent
8.0
Pros: We liked that it was so close to everything because we liked to walk. we really loved the ducks but couldn't figure out what happened to the baby ducks disappearing everyday
Cons: The parking garage was way to tight. We could barely squeeze in there. then on the outside parking we found a spot but someone decided to take over both spots
Excellent
8.5
Pros: Great place to stay for biz, fam, quiet get away or even younger groups for folks. Several buildings on property and they grouped everyone well. Kayak by far had the best rate! I usually use Booking but they weren't the lowest this time. The others didn't even have availability listed.
Cons: The pool was shut down due to repairs, but it just looked temporary. Also, the Drafts sports bar on the property had weird hours and just kinda strange folks working there.
Mediocre
2.0
Cons: They overbooked and sent us to WildBear Inn, a two star hotel at Pigeon Forge. Before that, they sent us to a better one, which is operated by the same company as WildBear Inn, and took us almost one hour to wait for check-in, but that hotel told us they sent us too the wrong one, since they also overbooked. We paid much more than the price for a two star hotel at that far, but finally we could only go there and just got two free pancakes for they mistake. Who need to pancakes!
Okay
4.2
Pros: Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean.
Cons: Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Excellent
9.1
Pros: Staff was friendly and fantastic. I liked the location.
Cons: Carpets need replaced and the room was a little dated but over all a very good experience
Excellent
8.0
Pros: This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city.
Cons: The rooms are a bit outdated. My coffee wasn't replenished everyday
Excellent
8.8
Pros: location was great
Cons: cant think of anything
Excellent
8.0
Pros: We have stayed here once before. We like the location. Nice View Rooms are large. Good experience both times. WE enjoyed the Karaoke at Drafts bar. We went with a group who stayed at other hotels for a friends 60th birthday.
Cons: Check out time should be later. Check in is 4:00. Check out time should be at least 11:00.
Excellent
10.0
Pros: The room was wonderful and the bed was so comfortable the people were great.
Excellent
8.0
Pros: I loved the jacuzzi, how close everything was, the bar, and the Cleanliness.
Cons: There were hair all that came out of the Jets when you turned the jacuzzi on. Ewwww.
Good
7.1
Pros: Good location, nice views
Cons: Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
Good
6.8
Pros: Convenience to downtown attractions Great Views
Cons: Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.
Good
7.7
Pros: Five minute walk to anything, and just far enough away from the main drag to not be noisy at night. Nice reception staff and overall pleasant stay.
Cons: Little to complain about regarding the hotel itself. As with most of Gatlinburg, there was someone trying to sell timeshares there, and the "coupons" they offer are not easy to get.
Okay
5.7
Pros: Easily walkable to downtown Gatlinburg and the mountain views were incredible. Didn't spend much time in the room so these pluses made up for the hotels short comings.
Cons: The furniture was old. The carpet should be replaced. The stains on the chairs were unsettling. The entire bathroom needed refurbished 15 years ago. How is it possible that in 2016 there was a tube TV in my room?
Excellent
8.8
Pros: We enjoyed that it was downtown close to all of the attractions and shopping, but it was also had a setting that you could enjoy the sounds and beauty of the mountains. And the staff were extremely nice and helpful every time we had a question for them. They were wonderful would definitely stay again.
Cons: The drive up to the room was very steep, was unaware that there were steps or an easier way to walk back to our room until the last day. Wish when we checked in they could have told us that. But that is really the only complaint I have about our while stay.
Good
6.5
Pros: Convenient location, friendly and accommodating staff Size of room great
Cons: Beds uncomfortable Room location within complex, car could not make steep climb due to rain, kept sliding down was afraid to continue trying, had to park on lower level in rain and had to hike the hill with all our luggage No ice or vending on upper levels had to walk to office in rain climbing 2 steep hills for ice
Excellent
10.0
Pros: the location was awesome. So close to everything we wanted to check out. The staff was very friendly and the restaraunt was great. Lots of great food and was just nice to have something right there so we didnt have to walk around as much
Good
6.0
Pros: The river front view and balcony
Cons: the room smelled like pets had an accident in their and it was being covered up, when you use the heater you could smell the pets then.
Excellent
9.1
Pros: Great Location! Very close to the strip!
Cons: This is an older hotel. Could use some updating, but for the price it's great. I have noticed other comments about the steep hills & walking...so you have to keep in mind that you are in the mountains! :)
Mediocre
2.0
Pros: The balcony
Cons: Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment
Okay
5.0
Pros: There were only two things we liked about this motel. The pool and the location.
Cons: Everything else was nothing I would ever go back to. The staff was more then helpful however the rooms themselves were completely dated with box TV's, hard beds, hideous bathroom interiors and no water pressure. We had a couple problems with a few bugs in our room. One on the ceiling one in my folded hotel towel when I opened it and one on the floor. Needless to say between the uncomfortable bed and bugs we did not sleep at all.
"This family-friendly Gatlinburg hotel is located on the riverfront, within 1 mi (2 km) of Ripley's Aquarium of the Smokies, Gatlinburg SkyLift Park and Ripley's Believe It Or Not Museum. Gatlinburg Space Needle and Gatlinburg Convention Center are also within 2 mi (3 km). "
Overall 7.8 Good
Based on 2,068 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.0
Pros: The creek behind our room was wonderful! The room was quaint, very comfortable, and had everything we needed. Check in was quick and hassle free.
Excellent
8.0
Excellent
10.0
Okay
5.4
Pros: hat I liked about brookside was the location. It was right across the street from flapjacks and walking distance from the strip! Great location without being too congested. I liked the rolling creek right outside of back door it was very nice. I liked that they had free breakfast although it was very basic and minimal, the oatmeal was very dry. Staff was nice, not too friendly at times. I walked in to check out and the front desk guy just ignored me and sat on his phone until I was helped by someone else. They also charged my credit card twice but did refund it immediately.
Cons: I did not like that fact that on their website it has a lot of false advertisment. They said they had high speed Wi-fi, it was so slow and wouldn't load anything we had to disconnect and use data. They also said that they have a state of the arch fitness center.. Far from it. It literally had nothing and was very old and run down. The room needed renovations and mens toilet didn't work. The bench press didn't even have a bar!? Overall it was a quick stay so for 3 days what they offered was enough. Although I think next time we will find something nicer and cleaner and more up to date. Overall it was clean but very outdated. The room looked old and the furniture too. Found a few hairs on the sheets..The sheets would not stay on the bed either! I had to readjust them many times.There was a huge rip in the bed skirt. There were no blankets in the room just the sheets that came on the bed.. The shower head was so low that it would be great for someone who was 4 foot tall. We had to squat to shower and that's not fun for my 6' 2 boyfriend and me being 5'5. There was no DVD player so headed up if you brought DVD s. We had to go buy one to hook up. There as a mini refrigerator and microwave and coffee maker so that was nice.
Excellent
8.0
Pros: The room was clean and service was good.
Cons: The breakfast could have been better and the wifi did not work.
Excellent
9.1
Pros: Loved how rustic and quiet the resort was but still so close to everything in Gatlinburg. The pool was an amazing feature and if we were there during the winter definitely would have used the wood burning fireplace. Loved that the back patio faced the big creek too.
Cons: Only knock on the place was the A/C unit didn't work super well and the bed wasn't the most comfortable I've been on.
Excellent
9.3
Pros: The room was nice, the bed comfortable, clean room, quiet. Trolley stop in front of motel, had good breakfast room and nice amenities.
Cons: The only problem we had was the microwave, there was something wrong with it and it would burn up anything you put in it in just a few seconds. I reported it to the staff and they said they would take care of it quickly. Had a great stay.
Excellent
10.0
Pros: Crystal at the front desk was so nice. The room was so spacious and was much nicer than anything we could have expected. This place definitely deserves a higher rating than is shown here.
Excellent
10.0
Pros: The Staff was excellent. The rooms were very clean and accommodating. It was peaceful to walk out the back door of our room to the balcony to listen to the stream. The complimentary breakfast was wonderful, the variety of items will fill even the hungriest of appetites. They have lots of amenities at their resort. I would recommend this resort to everyone..
Cons: I wouldn't have anything that is negative about this resort.
Excellent
8.2
Pros: I really like that the fact the room had a fire place, room was clean, and it's mins drive from gatlenburg.
Cons: I didn't like that when I walked in. The room was 20 degrees. It took quite a while to warm up. But it finally did and I was comfortable. Would stay again.
Good
7.4
Pros: decor, being next to brook, availability of hot breakfast
Cons: hot tub and pool down, leaves about, small/non-lush beds, no meat at hot breakfast
Excellent
10.0
Mediocre
3.4
Pros: Brookside Resort has a good location but that is about the extent of what I consider a recommendation. The room was very dated....the sheets were dirty and the bathroom is dark. Requested clean sheets which were delivered promptly. The stream behind the hotel was awesome. This could be a really nice place but it will take a large sum of money for this to happen.
"Located in the heart of Gatlinburg, this hotel is within a 10-minute walk of Gatlinburg Convention Center, Gatlinburg SkyLift Park and Gatlinburg Space Needle. Ole Smoky Moonshine Distillery and Ripley's Believe It Or Not Museum are also within 10 minutes. "
Overall 7.6 Good
Based on 1,825 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Mediocre
2.2
Pros: The location was the center of downtown Gatlinburg. Would have been a great proximity if we had stayed.
Cons: The second you walk in the room, we opted for the poolside option as we were planning to spend time in the pool with our two small children, all you could smell was chlorine, not to mention the room was about 87 degrees when we first walked in. While looking around our room, we found lots of great treasures, old Broken Oreos in the carpet (carpet looked like it hadn't been vacuumed in about a month) , the bathroom was disgusting you had to hover above the toilet, the shower curtain had something streaked down it, looked like makeup maybe?? Who knows. There was brown matter streaked on the wall I could take a guess on what it was. It looked like feces. The tv kept cutting in and out with sound and picture so that was a no go when my 3 year old asked to watch cartoons before bed. We decided to check out the beds to see what they were like since the rest of the room was absolutely disgusting. On one of the blankets there was red lipstick. And on the sheets there were big black hair. In more spot than one. So I'm guessing the sheets hadn't even been changed? Needless to say we grabbed our bags and our two small children and got the heck out of there, we didn't even stay the night. Then the whole trip was spent attempting to get our refund back as we ended up having to spend money on a different hotel for our trip. And then they tried to tell us that we had to pay for the first night even though we didn't stay. We will not be back. Waste of money and time out of our trip.
Good
7.4
Pros: The rooms were sizeable, the water was hot, the location is great whether you're checking out Gatlinburg's tourist district or catching the trolley to Dollywood. Although we didn't go for a swim, the indoor pool looks amazing and I'm sure it's fun regardless of the season. I did note plenty of young families enjoying it while we were there and the air doesn't overwhelm with chlorine.
Cons: We arrived late at night, after 2am, and there was no one at the check in counter, only a sign saying "be back soon". After sitting in the lobby for more than half an hour whole the security guard stated at me and at his phone, a desk clerk finally arrived to check us in. Parking was limited, but they were accommodating by basically not enforcing any parking rules as long as we were not blocking someone in. They put us in a handicap room, which wasn't a problem in itself, but the bathroom door slides open and shut for ease of access and unfortunately it wasn't well oiled so we weren't able to ever fully open or close the door. I did report the problem, but don't know if it was ever fixed as we were only there 2 nights.
Okay
5.7
Cons: No coffee in lobby
Good
6.2
Good
6.0
Pros: Great location to downtown Gatlinburg, the staff were friendly and helpful
Cons: It is no fault to the people that work there, but the building itself is in need of some TLC. You can tell that is what they are working on, but I couldn't help but notice
Good
6.2
Pros: The website says the hotel is 2 blocks from the strip but that is still .4 miles. It's a lot further than the website made it seem. We received an earlier morning wake up call both days that we DID NOT request. But the worst was the water temperature in the shower. It would get scalding hot with no notice. I let management know when we checked out but he didn't seem very concerned. Wouldn't stay there again.
Okay
4.8
Pros: Pool was very nice
Cons: Beds are very uncomfortable. Our room balcony was in the pool area and it was at least a 100°+ when you walked up to go to our room. I just believe you should know that. And the pictures looked a whole lot nicer to me.
Excellent
8.0
Pros: Location was good, just a short walk down the road and you were in downtown Gatlinburg and close to any activity you wanted to do. Staff was nice. Hotel is a little dated but overall is a nice place to stay.
Cons: Pool area and hallways were hot.
Good
6.2
Pros: The room was comfortable and felt roomy, the location was close to the strip and a lot of parking.
Cons: There were a few things broken in the room, the walls are thin, and the pool shouldn't close so early or should have an adults only time. The children spoil the trips
Excellent
9.1
Pros: Upgraded room for no extra charge and the suite was quiet, comfortable and clean
Cons: Pool area needs upgrade and was glad to see its in the plans for the coming year There were no towel racks in the bathroom and the water never got hot.
With a stay at Sidney James Mountain Lodge, you'll be centrally located in Gatlinburg, a 10-minute walk from Gatlinburg Space Needle and 11 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Gatlinburg? This motel has facilities measuring 1600 square feet (149 square meters), including conference space. Free self parking is available onsite.
Overall 7.5 Good
Based on 3,090 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The pools
Cons: Parking needs some work
Good
7.7
Pros: Very affordable, close to the shopping strip & attractions but a little more of a walk than I expected especially with small kids! I think our kids liked the pool more than they liked the actual vacation itself! I was happy to stay there though!
Cons: The pool wasn't very easy to access at all, our room we were given at check in had not been cleaned up from a prior maintenance job but the front desk took care of us right away and put us in another room. We ended up being by the creek which was really nice.
Okay
4.0
Cons: There were roaches in room. Staff was nice but we won't stay there again.
Excellent
10.0
Good
7.4
Good
6.0
Excellent
9.0
Pros: The staff is amazing especially Lee. He made us feel at home.
Cons: Too many children screaming.
Excellent
9.0
Pros: The pools were great!
Cons: Nothing
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Our stay was great. We would definitely stay again. Rooms were very nice and clean. Staff was friendly. Pool area was great as well. Best thing was it's location to downtown we were able to walk every where just about. Only complaint would be that their towels were to small.
Good
7.1
Pros: Great staff, very friendly. The staff were the highlight of this experience. The rooms were average with the standard motel options. Location was close enough that you could walk to the main attractions. For the price it was worth it.
Cons: The Wi-Fi only worked at the main building and a bit beyond. Did not see any breakfast options available but a fantastic pancake house was nearby. Bathrooms needed updated.
Excellent
8.5
Excellent
8.8
Excellent
9.0
Pros: The large creek at the edge of the balcony was great and the staff was great.
Cons: The hotel was in need of some repairs and could use updating
Excellent
8.3
Pros: Facilities were gorgeous and quaint
Cons: Pool was ice child
Okay
5.6
Excellent
9.7
Pros: Absolute amazing staff! Great location. Couldn't ask for a better place!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Rate and location
Cons: N/A
Good
6.0
Good
6.6
Pros: Spacious room, nice view from balcony, and the mini fridge kept suff very cold. For price, it's okay.
Cons: False advertising on booking site. I booked a room with a hot tub and fireplace... No hot tub and (although it was late September) the fireplace didn't work due to it being "out of season". Bathroom was super tiny and the tub/shower was very slippery. Creepy-looking people hung-out outside of hotel's laundry mat (which you have to walk through to get to the elevator).
Okay
4.8
Pros: The location and the indoor pool were great.
Cons: Our room was very small and smelled like mildew/mold. The hotel is very outdated and not very clean. The Wifi did not work most of the time and the shower water kept going from scalding hot to cold without touching anything. We also were put in a "pet friendly" room, which I would NEVER stay in again. If I had known that part of the hotel was "pet friendly" I would have never booked there. We will never stay at this hotel again.
Excellent
10.0
Pros: Ask for the creek side rooms with balconys! Hearing the creek from your room was great. Their indoor pool is what sells this place for me and my family. It's a fun pool, with waterfall and hot tub. You can't beat the value for the location and amenities.
Cons: It's not very fancy or new, but if you're not a fancy person then you'll love it.
Excellent
9.4
Pros: After reading some reviews after booking our stay I was worried... we arrived & the staff was very friendly, rooms were clean, a/c worked great, ice machines worked. I found no merit to some concerns addressed in others reviews. Yes this is a older motel but not rundown & I would stay again. We were courtside (across the street) & it was very peaceful.
Cons: Nothing
Excellent
8.8
Pros: We enjoyed the following... Big, warm indoor pool Creek directly under room balcony Comfortable beds Friendly staff Location On-site breakfast Quiet rooms
Cons: Bathrooms could use a few updates. It was also a cold walk outside from the indoor pool to our room but that's just part of being an older/motel-style establishment.
Excellent
10.0
Pros: it reminded me of Gatlinburg when I was growing up. Simple, clean motel. Off the parkway so it was nice and quiet, but still just a short walk to the main drag. AMAZING pool!!! Unbeatable price, and super friendly staff. We will be back!
Excellent
9.3
Pros: Pleasant staff, view of creek, amenities. Food in restaraunt was great.
Cons: Walk down to town was okay but coming back up the hill was rough.
Okay
5.6
Cons: Very small rooms. Pool was dirty. Hot tub was so disgusting we didn't dare get any where near it. Hair on our sheets when we first pulled them back.
Good
7.7
Pros: The cleaning staff was very nice and the riverfront was a plus.
Cons: There were ants in our room. The minifridge became unplugged sometime when we were asleep the first night and ruined our food in the fridge. When you entered the room the smell was unpleasant and somewhat over powering, took a while to adjust to it.
This hotel enjoys a convenient setting in Gatlinburg. The hotel is situated close to the Smoky Mountain Brewery. Guests will find themselves in close proximity to Ripley's Aquarium of the Smokies, Ober Gatlinburg Aerial Tramway, the Ripley's Haunted Adventure, and the Star Cars Museum. This wonderful hotel exudes elegance and charm, offering visitors a truly relaxing setting in which to unwind. The hotel comprises beautifully-designed, spacious guest rooms, which come complete with modern amenities. Guests are invited to avail of the many facilities and services that this charming hotel has to offer.
Overall 7.5 Good
Based on 1,359 reviews
All
- All
- Families with young children
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
"Situated in Gatlinburg, this hotel is steps away from Traffic Light #8, Gatlinburg Space Needle and Ole Smoky Moonshine Distillery. Gatlinburg SkyLift Park and Gatlinburg Convention Center are also within 5 minutes. "
Overall 7.4 Good
Based on 1,777 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Location!!!! Right off the main drag in gatlinburg. Close to many shops and restaurants. Room was very clean, hotel was fine. Staff friendly. Price was great, room was small but accommodated just fine. Highly recommend.
Okay
4.0
Pros: Location close to city
Cons: Room left a lot to be desired. The bathroom floor was sticky. Refrigerator smelled horrible. The mattress was worn out. Probably dips 6" in the center with nobody on it. Toilet flushed on its own every 30 to 40 minutes. The place could use a lot of proper maintaining and repair.
Good
6.5
Pros: Great location for the price
Cons: The fold out bed was very uncomfortable. There was no workout room.
Excellent
8.0
Good
7.7
Pros: Location
Cons: Bathroom
Excellent
8.2
Pros: So the hotel itself was basically on the main Gatlinburg strip so this made EVERYTHING super convenient. The workers were also very polite & made sure to give us all the information that we would have needed, plus without even asking told us about the free breakfast (Due to covid 19 they only had a few things, not there fault by any means) & give us a extra room card.
Cons: The elevator was strangely stinky I’m not really sure why & our room was a little dirty like dirty bathroom mirror & finding hairs on the bed but I mean I’m not that picky or grossed out (your in a public cheap hotel)
Mediocre
3.6
Pros: Location
Cons: TV did not work at all. Breakfast is just cold cereal and toast. Staff was rude and unwilling to accommodate. I would not stay here again.
Excellent
8.0
Cons: The room was nice and comfortable but small.
Good
7.0
Pros: I liked the location, it was nice to be able to park the car and walk to where we wanted to go.
Cons: We got to the hotel around 1:00 Friday afternoon to check in. When we walked in the lady at the counter was on her cell phone, on a personal call, she did not end the call to help us, instead she continued her conversation and helped us after she finished her call. In my opinion that was rude. Then while we were checking in someone called the front desk and requested help with their shower, she told a gentleman to go help them "because they couldn't figure out how to work the shower." Her attitude about that situation was wrong and she should not have spoken so rudely about someone who is paying money to stay at your hotel, especially in front of other guests (being myself).
Good
7.6
Pros: The price was great! The staff was courteous and prompt.
Cons: The wall are thin. We could hear (and feel!) the couple next door to us fighting. Doors were slamming, she was screaming and he was throwing things! It felt and sounded like they were in the room with us.
Excellent
8.3
Pros: we liked it for the value
Excellent
8.5
Pros: Very good location. Great value for this time of the year. Room was nice and comfortable.
Cons: The bathroom needed some detail attention.
Excellent
8.0
Good
6.5
Okay
5.4
Pros: Close to everything Price for location Mostly very clean
Cons: The last 2 mornings of our stay they were doing some remodeling 2 doors down from our room at 8:15 in the morning. Im talking pounding, hammering, sawing, buzzing and tile break at 8:15 in the morning. I asked the woman at the front desk and she insisted they werent remodeling near my room. The towels suck. Mold above the shower
Excellent
9.1
Pros: Staff was friendly and very helpful. Facility was clean. Located within <5 minute walk of downtown. Probably deserves 5 stars but I need a lasting impression for that.
"Situated in the mountains, this hotel is steps away from Smoky Mountain Brewery and Ober Gatlinburg Ski Area & Amusement Park. Gatlinburg SkyLift Park and Great Smoky Mountains National Park are also within 10 minutes. "
Overall 6.8 Good
Based on 2,062 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Decent options for breakfast. Friendly front desk. Location allows you to walk down the main strip.
Mediocre
3.7
Pros: The location was great
Cons: Our balcony did not face the river at all, it faced construction that kept us up all night. The shower curtain had mold on it and there was hair from previous guests still in the bath tub. There was a dried up paper towel stuck to our ceiling and in the peep hole on the door. The locks on the doors did not feel safe. The beds were so uncomfortable that our backs still hurt from sleeping on them. The breakfast in the morning did not make it with the stay at all. It seemed like a chore to walk from our room to the road every time we left the hotel. We only paid $36 a night to stay there, but I would never ever ever pay that much to stay there again!
Okay
4.2
Pros: The location was good, right in town and close to all the action.
Cons: The hallway was not vacuumed a single time in the six days I was there and it needed it when I arrived. Their breakfast did not start till 6:30 am would have liked it at least 30 minutes earlier and when I arrived a few minutes early the staff was rude about it.
Mediocre
2.0
Pros: It was in Gatlinburg.
Cons: It wasn't the building on the picture, the whole floor we were on was damp and reeked of mold and mildew and the beds were the worst I have ever slept on! I am still coughing and clearing my throat 1 day later! AVOID AT ALL COST!
Excellent
8.0
Pros: staff very nice, professional, helpful, n friendly. good housekeepers. nice continental breakfast. hotel is clean. nice mattresses and pillows. have been here before and will definitely come again.
Cons: the carpet had been recently cleaned in our room, must have used too much water, there was a very very musty almost moldy smell in the room. the fire alarm went off, we all evacuated, no fire dept showed up, no staff showed up, we just went back in when the alarm went off.
"Situated on the Strip, this motel is within a 15-minute walk of Xtreme Racing Center and LeConte Center At Pigeon Forge. Island at Pigeon Forge and The Comedy Barn Theater are also within 1 mile (2 km). "
Overall 6.3 Good
Based on 926 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
10.0
Pros: River behind hotel, pool,
Mediocre
2.0
Excellent
8.0
Pros: The room was good.The overall stay was a good
Good
6.2
Pros: I like the location and the fact that I had a private balcony that over looked the creek..my kids loved standing on the balcony and watching the geese..
Cons: The room could've been cleaner..the next morning I went to take a shower and when I got done and picked the towel up and unfolded it to dry off there was a wad of hair in it! I picked up another towel and unfolded it and it had pubic hair in it!! So there I stood with no towel and my husband and 3 kids waiting to take a shower..we couldn't get anymore towels because they only allow 4 towels,4 wash cloths and 4 hand towels..the bad part is I really have this thing about hair and it being someone else's made it 100 times worse!! Good thing we were going straight home that morning because no one other than me got to shower!
Excellent
9.7
Good
6.2
Pros: On the plus side, the price was the lowest in Pigeon Forge. It was clean, and the temperature was fine. Had hot water the first of our three day stay.
Cons: Place is in severe need of an upgrade, as everything is falling apart. The card key didn't work and I needed assistance. The main light did not work, and although I was told it would be fixed the next day, it hadn't been when I left two days later. The tub faucet was so loose that it almost came off in my hand. Shower was tepid at best on days 2 and 3.
Good
6.5
Pros: The motel is in a great location. It also offers a river view filled with geese.
Cons: Room was still kind of dirty. Refrigerator didn't work. Blood stains on the pillows. Hair dryer didn't work and faucet water smelled as if it came straight from the river.
Excellent
8.2
Pros: Excellent location along Pigeon Forge Parkway. We were housed in the building located away from the Parkway and with access to a small porch with table and two chairs facing the small yard and the river running behind the property. (Rooms on second floor had balconies facing the river.) No road noise. No noise from nearly rooms (Motel seemed to have few occupants the days we were there.) Only "disruptive" noise came from loudly quacking ducks that patrol the parking lot and the yard behind the building. They quack at night as well as during the day. There are a variety of restaurants within a 20-minute walk from the hotel (also easily accessed by car) as well as an abundance of souvenir shops and such attractions as mini-golf and go-karting venues. Room was spacious: two queen beds, a desk, a movable table. Room had plenty of light (Many hotels where we stay seem to have too few lights.) with an overhead light in the open area near the door, a floor lamp near the easy chair, a desk lamp, bed lamps, and sink and bathroom lights. Microwave, refrigerator, coffee maker, hair dryer were all provided. Beds were quite comfortable Bathroom fan worked well but was quite noisy.
Cons: Housekeeping service was spotty. We could not be sure to have beds made, waste cans emptied, and towels/soap refreshed as a matter of course each day. Management was apologetic about the housekeeping and sought to make right each thing about which we commented. Except for the spotty housekeeping, we had no complaints about the place and would be likely to stay here again when we return to Pigeon Forge.
Excellent
8.2
Pros: For the money it was great. All creature comforts were taken care off. The staff was friendly and helpful.
Excellent
8.0
Good
6.0
Pros: My daughter had a field trip in the Pigeon Forge/Gatlinburg area, and this was one of the lowest priced hotels that had decent reviews. We checked in on Friday evening and our cards didn't work. The desk clerk was very helpful, came up and let us in the room and remade the cards for us. The room was clean and warm, it had good water pressure in the shower.
Cons: It was 40 bucks - I wasn't expecting luxury, just a place to sleep and shower. The freezer part of the min-fridge was very dirty and the only reason I'm even noting it is because we had to store some medicine in the fridge and I had to refreeze ice packs. In addition, the remote didn't work to change the volume on the TV - we only watched TV for about 20 minutes before going to sleep, so it wasn't a huge deal. Otherwise, I don't have any complaints about it, and the only really negative thing of note was that when we came back from dinner on Friday night, there were police officers there for another room and it scared my 10-year-old daughter, although that's not anything that the River Place Inn could have helped.
Good
7.7
Good
6.0
Pros: geese were cute . Motel was easy to find on main strip.
Cons: hairdryer didn't work. desk chair had huge coffee stain. Motel has limited parking if they had been close to full we would not have had a parking space. I don't know where we would have had to park.
Good
6.8
Pros: The bed was very comfortable, contrary to a previous review, from someone before. The room also had a coffee maker in the room, contrary to another negative review.The motel may have updated the beds & added coffee makers since those reviews. The motel staff was able to relocate me to the 1st floor, since I'm disabled & use a motorized wheel chair. I need the use of an elevator or placed on the 1st floor.
Cons: No elevators. I'm disabled & cannot climb stairs. I also use a motorized wheel chair. Without elevators, I need to stay on the 1st. floor. This negative review is for booking.com. The booking site needs to add specialty needs required for customers, such as needing a handy-cap room. This will prevent me from having to check with the hotel at time of booking or arriving.
Excellent
8.0
Cons: up date the bathroom
Okay
5.4
Pros: The location on the strip was convenient
Cons: We had the AC running since we walked in the door (3pm) until we got back that night (10pm) and it was still very hot in the room. We didn't sleep very much because of how hot it was. The staff are very nice but the language barrier is a bit rough. The tv remote did not have batteries and they wouldn't bring us any. Cell service is unheard of also.
"Situated in Gatlinburg, this hotel is within a 10-minute walk of Gatlinburg Convention Center, Gatlinburg SkyLift Park and Gatlinburg Space Needle. Ole Smoky Moonshine Distillery and Ripley's Believe It Or Not Museum are also within 10 minutes. "
Overall 6.2 Good
Based on 651 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Pros: Clean rooms. Efficient check-in. Ample parking. Good location. Good staff.
Cons: Thin walls. Holes in wall where headboards were previously attached. Minor water damage on ceiling in bathroom.
Excellent
8.2
Excellent
8.0
Okay
4.2
Pros: the location is great, too bad the property is in such badly needed repair.
Cons: Beds were horrible and uncomfortable. Old building and mold in the bathroom. I would not stay in this location again and will tell everyone Do Not Stay at this hotel, it is not a good reflection of your brand for Value and Quality. This property should have their franchise pulled until they can meet the higher standards of cleanliness and upgrade the facility. Paint alone does not account for upgrade
Mediocre
3.1
Pros: The only room left on Kayak under $200/night. I now know why.
Cons: The room smelled, was tiny, had ants, shoddy repairs, mold on the bathroom ceiling, loose fixtures. I could keep going. We left a night early and ate the final night's cost.
Mediocre
2.0
Pros: When we complained about waking up in bugs and the water leak in the bathroom, the GM was kind and started a full refund process.
Cons: Waking up with bugs in the bed.
"Situated in Pigeon Forge, this hotel is within a 10-minute walk of The Comedy Barn Theater and Island at Pigeon Forge. Titanic Museum and LeConte Center At Pigeon Forge are also within 2 miles (3 km). "
Overall 5.5 Okay
Based on 5,339 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Mediocre
2.5
Cons: Our rooms was not ready by check-in time at 3pm. We was told to return at 4pm. At 6:30 we checked in and one of our rooms wasn't touched. With several attempts wet finally got the room serviced at 7:30pm. The fridge didn't work in 1 room or the microwave in another. I emailed the gm and didn't receive a response.
Mediocre
2.0
Pros: Location
Cons: They first said I didn't have a reservation even though I was showing him my print off. After he finally decided to give us a room, the room smelled like mold and the bathroom faucet know was on the side of the tub. Went to desk and got another room. This one wasn't much better. Room was extremely stinky. Bathroom didn't look clean. Towels and sheets were dingy and stained. Then my husband pulled back covers and there was a bug in the bed. And elevator has over an inch of standing water in it. Needless to say we left and stayed somewhere else.
Mediocre
2.0
Pros: Nothing
Cons: This was the absolute worst place I have ever stayed at. Bed sheets were stained, mattress was stained. Gross. Room was very musty. No hot water Sat night and was told that there was nothing they could do. They didn't care and the owner was oversees. The maids were fighting and one quit on Sat. Impossible to get towels, not sure why they even came in the room. Carpet is so stained an nasty. I didn't even get to let my 1 year old play with toys on the floor. Had to keep her on the bed. You know how hard that is. I know it is winter months but the pool was green and I could tell it hadn't been maintained in a long while. In our room there was a block of wood attached to the door for the lock. If I were you I sure would NOT list this business on my site.
Okay
4.5
Pros: Location wasn't bad, staff was nice
Cons: Carpet really dated, red stains on a clean wash rag, pipes and duct work in walls made a lot of noise,. Workers for the renovation started working about 7am on Sunday morning, with the noise couldn't sleep in
Okay
5.1
Pros: The price
Cons: Continental breakfast was a huge joke! There was piles of trash and old furniture laying around outside.
Excellent
8.0
Okay
4.2
Pros: Best thing was location
Cons: A running tolit due to this is messed up my whole trip I even called for them to fix and they never sent anyone I don’t see how they can get away running a business like this.
Good
6.0
Pros: Bathroom had a weird smell toilet would not flush well. Toilet seat was broken. Bed was kinda lumpy. This is a Two star hotel. Maybe One star, but it is cheap
Okay
4.2
Pros: The room was clean.
Cons: There was a metal stripping hanging half off the door so we could see daylight under the door. The pool was in need of repair it wasn't well taken care off. The hot tub was broken with nasty stagnant water sitting in it. There was no ice bucket, they gave cups with no plastic over them. It reminded me more of an apartment building instead of an hotel. There were more people who lived in the hotel than there were was guest. The ones who lived there had their clothes hanging all over the balcony their bikes chained to the railing. It was a mess. Worst hotel we've ever stayed in. We won't ever be back that's for sure.
Okay
4.0
Okay
4.0
Pros: Close to attractions
Cons: Dirty room, ac did not work
Mediocre
2.0
Pros: I didn't like anything about it
Cons: Check in is at 3pm, we arrived at 8pm and had to wait till 11:30pm to get room because they weren't clean yet, door key wouldn't work 2nd night so my family was waiting outside in the cold whil they fiddled around making a new key, Toilet wouldn't flush, surroundings very noisy including the tenants and maids, breakfast was completely horrific.
Mediocre
2.8
Pros: Location
Cons: I booked a 2 queen bed room and they put me in a single bed my son is 17 and had to sleep on the floor. I Tried to show the lady my receipt but she said I booked a single. Which was a lie. Never again would I stay there and would never suggest anyone stay there.
Okay
5.1
Pros: Pools great, staffs friendly, centrally located
Cons: The breakfast was OK, but the really ridiculous part was the housekeeping stocks the rooms with shopping carts on rough concrete… So at 8 o'clock in the morning now you hear shop in carts up and down the hallway I mean… Seriously? Does somebody really have to say this out loud? In the hospitality industry?
Mediocre
2.0
Cons: We didn't want to sleep in the beds because the room was extremely dirty. The building was literally falling apart. Spend a little more money & stay somewhere else.
Mediocre
2.0
Pros: Nothing ? Bad cleaning service bathroom sucks no shampoo no sop bedbugs in beds dirty bad sheets omg I hate it
Cons: Nothing as well
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Landmarks in Gatlinburg
- Ober Gatlinburg
- Ripley's Aquarium of the Smokies
- Gatlinburg Convention Center
- Hillbilly Golf
- Sweet Fanny Adams Theatre
- Star Cars Museum
- Gatlinburg Ziplines
- Ripley's Haunted Adventure
- Gatlinburg Sky Lift
- Ripley's Believe It Or Not Museum
- Amazing Mirror Maze
- Mysterious Mansion
- Gatlinburg Space Needle and Family Fun Center
- Guinness World Records Museum
- Cooter's Place